Specialist, Donor Services

Why United Way Suncoast?

Do you want to be part of a non-profit organization that makes a difference in your community? Do you want to be part of a passionate team focused on improving the lives of others? Now is your opportunity! United Way Suncoast is seeking a Specialist, Donor Services. The Specialist, Donor Services supports donor pledge input and information services and donor choice, ensuring that all pledges are entered correctly into the CRM and payments are applied within the established guidelines.

We're not asking you to apply for a job. We're asking you to embrace a movement that gives people the freedom to rise. In return, you'll be embraced by colleagues that will appreciate every contribution you make.

Our team members enjoy a work environment built on transparency and trust. There are many growth opportunities including the ability to learn about and contribute to efforts across the organization. We offer a competitive total rewards package including shortened benefit eligibility periods, several weeks of PTO, and no cost medical and dental options to name a few!

Objectives:

• Enters campaign payments in CRM, resolves discrepancies, and assists in reconciling monthly payments.
• Manages pledge billing and collection process to include processing corporate or other partner payments, mailing monthly statements, processing write-offs, and adjusting pledge balances.
• Creates deposits, processes and records payments, and pledges in CRM.
• Creates and prints transaction register reports, file envelopes, and donor choice fee contracts, and enters Grants/Expectancies in the CRM.
• Manages uploads into CRM for third party processors, companies, and other United Ways in compliance with United Way Worldwide (UWW) Standards.
• Provides customer service and support to internal departments and vendors.
• Develops and refines processes to improve efficiency and achievement of goals and objectives.
• Consistently demonstrates Our Suncoast Code and Values including applicable elements of leading self, team, and organization.

Qualifications & Skills for Success:

• Typically requires two (2) or more years of relevant experience.
• High School diploma or equivalent; equivalent training or experience may be accepted in lieu.
• Bilingual or multilingual (English/Spanish/Creole) a plus.