Senior Manager, Strategic Insights

POSITION SUMMARY (Hybrid, 3 days in office - Alexandria, VA)

The Senior Manager of Strategic Insights is an exciting opportunity to join the United Way Worldwide team in a pivotal and highly collaborative role in supporting United Way staff and board volunteers to (1) address crucial and evolving community needs; (2) lead local United Ways in their next era of impact, relevance, and sustainability; and (3) advance the transformation of United Way’s global Network.

The Manager will provide cross-functional project management and research support for priority work including local United Way Network research, performance assessment and provision of high-value services to support the advancement of the Network as a whole. 

The successful candidate will bring exceptional skills and relevant experience in project management, research and analysis, data entry and analysis, document and presentation preparation, collaboration, communication, and relationship building. 

Reporting to the Senior Vice President of Strategic Insights, the Senior Manager is a member of the Global Network Advancement Team, which is charged with stewarding the success of 1,100 local United Ways across 36 countries through learning and development, impact strategies, research and insights, and performance monitoring and coaching to ensure that every United Way is best able to meet the needs of the local communities it serves. 

KEY RESPONSIBILITIES 

• Serve as the lead project manager for for high-priority work across internal cross-functional teams and external stakeholders, ensuring detail-oriented document and presentation preparation, meeting coordination and follow-up, and timely achievement of goals.
• Support the Research & Data Insights team in gathering and analysis of data from local United Ways, internal and external partners to inform actionable performance, community, and impact insights.
• Provide the Network Partnerships team with customer centric and detail-oriented support for key Network priorities including the Membership Certification process, improving the effectiveness and impact of local United Way data management, updating information on internal knowledge sharing platforms, as well as other duties as assigned. 
• Provide Strategic Insights team support including assisting with meetings, research, database management, as well as other duties as assigned. 

 JOB REQUIREMENTS 

Minimum requirements for the role include: 

• Demonstrated success in complex project management.
• Demonstrated experience in database entry and management. 
• Demonstrated experience in research and analysis, including the ability to review, synthesize, and present information and findings. 
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrated attention to detail and success working across teams with quickly changing priorities. 
• Demonstrated mastery of Microsoft Office tools (Word, PowerPoint, Excel, Access), with experience in Smartsheet and Salesforce preferred.
• Demonstrated experience in event planning and implementation for virtual and in-person meetings. 
• Requires a high school diploma. Bachelor’s degree preferred. 
• At least three years of intermediate level experience in a similar role. 

 This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered. 

SALARY STATEMENT:

The budgeted lifespan salary range for this position is currently $85,000 to $90,000 per year. Salaries are determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.

COMPETENCIES 

Accountability/Results Orientation - Assumes accountability for the achievement of assigned work activities/tasks. Collaborates with others to agree upon desired results/outcomes and timeframe. Takes ownership of work methods/processes and seeks to continually enhance them. Behaves ethically and honestly in all activities performed on behalf of United Way Worldwide and the movement. Demonstrates a commitment to United Way Worldwide’s values, including diversity, equity, and inclusion. 

Decision-Making/Risk-Taking - Gathers and analyzes pertinent information to aid in decision-making. Helps others to make effective decisions by providing needed information in an organized and thoughtful manner. Understands when to escalate issues for decision-making.

Teamwork Collaboration - Contributes to the achievement of Team objectives by helping others to complete tasks on their own initiative. Shares information/ideas with other Team members. Carries out assigned work projects. Identifies ways to make a greater contribution to the Team. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty. 

Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Ethical in dealings with others to achieve desired results. Effectively interacts and communicates with diverse stakeholders. Fosters and maintains working relationships across the United Way Network. 

Communications - Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down, and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on Team effectiveness and environment. 

Innovation/Creativity - Adopts techniques to new situations. Finds new ways of utilizing existing information, ideas, concepts, and/or strategies. Willingly shares recommendations for improvements to work processes, procedures, and systems. Uses initiative and ingenuity to decide how best to meet commitments. 

Emotional Intelligence - Self-aware. Shows empathy for the concerns, motivations, challenges, and lived experience of others. Curious about how others feel. Compassionate. Confronts others supportively. Remains composed under pressure. Low ego—has strength of character without needing to draw attention to or protect oneself. Authentic. Slow to blame and quick to accept personal responsibility. Ability to resolve conflicts productively. Keeps promises and follows through. Keeps confidences. Leads from a position of equality. Leads with respect and inclusivity. Creates, promotes, and pronounces psychological safety free of discrimination, judgement, and retribution.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED