Senior Manager Community Partnership Liasion

Join Our Team! Career Opportunity

The Community Partnership Liaison is a senior manager‑level position designed to strengthen coordination, trust, and shared learning among a cohort of community‑based organizations addressing different social drivers of health and operating with an existing case‑worker or referral infrastructure.

In this role, the Liaison will launch and help shape a Hartford‑based pilot, with the expectation that insights gained during this phase will inform sustainability and potential expansion across the central and northeastern region.

The Liaison builds capacity across the cohort by improving shared resource knowledge, documenting best practices and barriers, and strengthening cross‑agency collaboration. Through an emphasis on quality improvement and continuous learning, the role strengthens both individual organizational practice and how the network functions, making it easier for people to get the right help at the right time, across the social drivers of health.

Core Responsibilities:

Partner Connection & Collaboration

• Build strong relationships with each cohort organization through onboarding, site visits, and regular check‑ins.
• Develop a deep understanding of partner services, eligibility criteria, intake processes, and referral/case‑work infrastructure.
• Serve as an organizational‑level liaison, strengthening collaboration among partners, 211, and other community initiatives, collaboratives, and hubs.
• Support partners in identifying shared barriers, gaps, and opportunities for improved coordination.

Convening & Facilitation

• Convene monthly, in‑person cohort meetings focused on resource sharing and cultivating transparency that promotes shared learnings and collective problem‑solving.
• Facilitate conversations centered on system patterns and trends.
• Support trust‑building, shared agreements, and mutual accountability across partners.

Documentation, Measurement & Learning

• Document process strengths, gaps, unmet needs, and barriers surfaced through partner input and frontline feedback (primary sources: monthly convenings and monthly partner reports)
• Compile monthly summaries highlighting resources, themes, quality improvement opportunities, and learnings.
• Track progress over time on previously identified challenges and system‑level adjustments (e.g., intake and/or referral processes and successes)
• Use qualitative and descriptive data to support evaluation and learning that may make the case for future data needs.

Capacity Building & Continuous Improvement

• Develop and maintain strong working knowledge of local resources, 211 services and functionality.
• Support partners to grow resource knowledge that strengthens their intake and referral practices across the social drivers of health.
• Identify and develop partners’ understanding of emerging, non‑traditional, cross‑sector resources that improve connectivity and collaboration (e.g., community hubs, initiatives, collaboratives)
• Coordinate and support education and trainings (e.g., 211 or partner‑identified needs) as capacity and resource gaps emerge.

What This Role Is Not

• Not an individual‑level navigator or case manager
• Not responsible for receiving, managing, or tracking individual referrals.
• Not responsible for supervising or monitoring individual staff performance or outcomes.
• Not a compliance or enforcement role

Required Skills & Experience

• Bachelor’s degree in business, communications, social work, public policy, or related field and/or equivalent experience preferred.
• Minimum of five years’ experience in project management, collective impact, or cross‑sector collaboration.
• Demonstrated ability to work independently and exercise sound judgment.
• Strong understanding of social service systems and social drivers of health
• Ability to synthesize qualitative feedback, identify patterns, and translate learning into action.
• Experience facilitating groups in ways that support and inspire trust, equity, and shared accountability.
• Strong written and verbal communication skills; comfort producing summaries and reports.
• Comfort navigating ambiguity and complex systems while building something new with limited structure.
• Ability to approach innovation with humility, grounding decisions in partner and community input, lived experience, and shared learning.

Preferred Qualifications

• Familiarity with Hartford and its neighborhoods
• Experience with grant writing, advocacy, or systems‑level change efforts
• Familiarity with 211 or similar resource platforms

Additional Requirements

• Access to reliable and flexible transportation to support site visits and interpersonal convenings (car ownership not required)

How to Apply:

Qualified applicants should submit a resume and a cover letter describing 1) their qualifications and experiences 2) salary requirements, and 3) how they learned about the position to:

United Way of Central and Northeastern Connecticut is an equal opportunity employer M / F / D / V.

Frequently cited statistics show that women and members of structurally marginalized and/or underrepresented groups apply to jobs only if they meet 100% of the qualifications. United Way of Central and Northeastern Connecticut encourages you to break that statistic and to apply. Few candidates will likely meet 100% of the qualifications. We look forward to your application.