Resiliency Navigator

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United Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability. We commit to building bridges across cultural, racial, religious, and economic boundaries.

Position: CENTER FOR RESILIENCY – RESILIENCY NAVIGATOR

Reports To: Center for Resiliency Manager

Purpose: This role supports community members through direct service, case management, and resource navigation. It also involves building partnerships, organizing outreach efforts, and supporting the overall mission of United Way of El Paso County (UWEPC), particularly within the Center for Resiliency.

MAJOR DUTIES & RESPONSIBILITIES: Resource Navigation

• Conduct holistic assessments, crisis intervention, and case management for community members.

• Provide referrals and connect individuals to relevant services, ensuring warm hand-offs and follow-ups.

• Keep resource directories updated and maintain accurate records of clients and services.

• Assist clients with paperwork and documentation required for program eligibility.

• Cover El Paso Helps and other platforms as needed.

• Work from assigned site as needed.

• Able to manage a caseload of 60 to 80 cases.

• Other duties as assigned.

Outreach and Programming

• Offer services in accessible community locations considering transportation,

hours, and language needs.

• Create safe, welcoming environments for those seeking help.

• Organize and lead community events in collaboration with local agencies and

stakeholders.

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• Represent UWEPC at conferences, forums, and meetings.

• Track and report service usage, impact data, and financial contributions (e.g., donations and grants).

Community Partnerships

• Maintain up-to-date knowledge of community programs and services.
• Build and sustain partnerships with service providers and community

organizations.
• Facilitate strategic collaborations and meetings to assess community needs and

coordinate responses.
• Advocate for UWEPC’s initiatives and research new programs aligned with its

mission.

Community Engagement

• Collaborate with internal UWEPC teams to support community outreach.

• Promote UWEPC at community events and act as an ambassador for the organization.

• Foster relationships with businesses and individuals to increase community support.

Qualifications

• Bachelor’s degree in social services, public health, communications, nonprofit management, or related field.

• At least three years of relevant experience, or a combination of education and experience.

• Knowledge of nonprofit operations is essential; experience in grant/program/case management is preferred.

• Flexible schedule, including potential evenings and weekends.

• Must have a valid driver’s license, vehicle, and insurance.

• Applicant should have experience working with vulnerable communities that face challenges related to employment, housing, education, or mental health, and should ideally possess specialized expertise in at least one of these areas.

• Bilingual in English and Spanish is preferred.

• Intermediate skills in Microsoft Office and virtual meeting platforms (e.g., Zoom, Microsoft Teams).

• Experience with case management systems preferred

• Strong written and verbal communication skills; able to explain complex ideas clearly.

• Background check required.

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Job Classification: Exempt Salary Range: $37,000 - $42,750 This is a full time exempt position with competitive Benefits (Health, Dental, Life Insurance and Retirement Contributions).