Receptionist/Office Assistant

POSITION SUMMARY

The Receptionist/Office Assistant works in our fast-paced Public Health Optometry practice specializing in comprehensive eye care and vision examinations. Responsibilities vary to include reception, scheduling and monitoring appointments, use of electronic health records, assisting patients with completing paperwork, referral to specialty care, follow-up as necessary, optical to include pre-testing, assisting patients with eyewear selection, fittings, adjustments, and placing order for prescription eyewear. Preparation of check requests, monthly reports, and request for special reports as required. Employee must possess excellent interpersonal skills to include: inclusivity, assertiveness, communication, team attitude and problem-solving. Strong computer skills in Microsoft Office in Outlook, Word, Excel, and PowerPoint. The position works under the supervision of the Clinic Director.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Scheduling patient appointments, follow-up care, and referrals to specialty care.
• Completing exam pre-testing, assisting patients with eye glass selections, and supporting fittings and adjustments.
• Complete general office administrative duties.
• Assist with office supplies and clinic orders, inventory, stocking of items, and check requests to vendors.
• Assist with managing clinic budgets and grants.
• Maintain confidential patient health records in the electronic health records system.
• Assist with patient service delivery and care to include pre-testing, optical assistance, referral for specialty care.
• Communication and follow-up with community partners and funders as required.
• Assist with completing reports, manuals and Clinic literature upon request.
• Assist patients and providers with direct and indirect patient care
• Maintains medical record documentation in Revolution Electronic Health Record system
• Participates in activities related to patient care
• Cleans and sterilizes instruments
• Performs all other duties as assigned
• Assist Director with all billing, reporting, patient data collection and funder requirements

REQUIRED & PREFERRED QUALIFICATIONS

Required

• High School Diploma or equivalent with previous experience working with the public in a service environment or any combination of education and work experience that allows for the completion of the essential duties and responsibilities.

PREFERRED

• Minimum of two years of professional experience in an office environment
• 1+ years of experience in Optometry or Ophthalmology practice
• Effectively uses electronic, verbal, non-verbal, written, and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response and demonstrates open communication with co-workers
• Demonstrates ability to coordinate multiple tasks and complete assigned tasks and meet deadlines
• Current Basic Life Support certification (BLS) - or may be obtained within 90 days of hire date
• Demonstrates knowledge and effective use of medical terminology