Program Manager, Take Stock in Children

POSITION SUMMARY

Lead the Take Stock in Children program by overseeing student recruitment, mentor engagement, college readiness programming, and partnership development. Ensure effective program operations, compliance, and collaboration with schools and community partners to support student success.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Oversee the day-to-day operations of the Take Stock in Children program and related college readiness initiatives.
• Develop and maintain subject matter expertise in college readiness, mentoring, volunteer management, post-secondary planning, and student success services.
• Implement and maintain policies, procedures, and program standards to ensure compliance with organizational and grant requirements.
• Recruit, select, and enroll eligible students into the Take Stock in Children program.
• Recruit, train, support, match and retain volunteer mentors with participating students.
• Develop, coordinate, and facilitate workshops focused on college readiness topics, including FAFSA completion, financial aid, SAT/ACT preparation, and college applications.
• Create and deliver training and resources for employees and volunteer mentors to strengthen student engagement and college readiness support strategies.
• Collaborate with College Readiness Coaches, Mentor Coordinators, schools, and community partners to ensure effective service delivery and alignment with program goals.
• Communicate and coordinate with school districts and educational partners to support student participation, engagement, and outcomes.
• Coordinate and communicate with school district personnel to ensure volunteer mentors complete all required clearance and onboarding processes in accordance with district guidelines for working with students.
• Monitor program performance and provide leadership, coaching, and ongoing support to direct reports and team members.
• Conduct regular meetings, performance evaluations, and professional development activities to support employee growth and accountability.
• Ensure accurate, timely, and detailed documentation of student records, mentor participation, program activities, and performance metrics.
• Collect, analyze, and report key performance indicators related to student outcomes, volunteer engagement, and college and career readiness initiatives.
• Develop and maintain partnerships with community stakeholders, educational institutions, and coalition members to strengthen program impact and outreach.
• Serve as liaison to the Florida College Access Network and participate in collaborative initiatives that advance post-secondary access and success.
• Provide detailed reporting on program outputs and outcomes for key stakeholders.
• Work closely with the Grants Administration team to identify potential grants, compose grant narratives, and complete monitoring reports and deliverables.
• Collect participant success stories to highlight program achievements.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• Facilitate outreach events including, but not limited to, mentor recruitment, student recruitment and student graduation, to increase knowledge of Take Stock in Children program services.
• May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

JOB REQUIREMENTS

Job requirements include:

• Bachelor’s degree required. Master’s degree preferred.
• Three to five years in nonprofit, program management, or project management preferred.
• Two years of experience in working with high school students required.
• Public speaking and presentation experience required.
• Advanced experience with Microsoft Office required.
• Experience in Canva and Square Space preferred.
• Database experience preferred.
• Event planning and volunteer management experience preferred.
• Customer service skills and experience required.
• Ability to edit, complete, and assemble reports.
• Attention to detail and accuracy.
• Excellent analytical skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong communication skills, both written and orally, required.
• Ability to utilize critical thinking and problem-solving skills.
• Ability to utilize organizational skills effectively.
• Must have access to a private, secure, and stable internet connection.
• Must have access to a quiet, confidential workspace.
• Bilingual is a plus.

COMPETENCY REQUIREMENTS

Communications - Ability to communicate effectively.

Business Ethics - Ability to work with integrity and ethics.

Problem Solving - Ability to identify and resolve problems.

Planning & Organization - Ability to plan and organize work activities.

Leadership - Motivate and inspire others.

Conflict Resolution - Encourage open communication to resolve difficult situations.

Managing People - Provide direction to subordinates that encourages performance.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS

Physical demands include:

• Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen.
• Occasionally traveling to the office or offsite location.
• Occasionally lifting and moving of items weighing up to approximately 30 pounds.
• Occasionally bending, stooping, or kneeling.

WORKING CONDITIONS

Working conditions include:

• Hybrid inside working environment.
• High level of long periods of concentration.
• Frequent interactions with internal and external customers.
• Reliable transportation required.
• Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.

CORE VALUES

Passion: Dive in – Create enthusiasm and inspire others.

Authenticity: Be Real – Keep it honest and set the example.

Collaboration: Live United – Work together and mobilize for change.

Empowerment: Own it – Be courageous and make it happen.

Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!

Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.

Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.

401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.

Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance. Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.