Post Eviction Case Manager

Job Title: Post Eviction Case Manager

Reporting to: Community Impact Manager

Department: Community Impact and Operations

Overall Purpose of this Role:

The Post Eviction Case Manager functions to support United Ways’ collective impact work of providing advocacy and referral services. This advocate will help individuals who have been evicted or are at risk of homelessness by providing resources, advocacy, support and planning. Their role is to assist clients in securing stable housing when available, accessing community and social services, and navigating legal and financial challenges related to the eviction, and developing strategies for safe transitions. This position is a critical part of our collective impact efforts to make evictions rare, brief and humane when they occur.

Key Competencies

• Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity
• Understands and consistently practices responsiveness and accountability to all customers
• Communicates clearly and concisely with people from diverse backgrounds
• Coordinates with multiple partners
• Manages multiple case records including customer time as well as associated administrative duties and timelines
• Adapts to changing needs and service delivery systems
• Practices professional boundaries
• Advocates on behalf of those in need
• Able to problem solve creatively

Key Responsibilities

• Actively listen with empathy to individuals experiencing vulnerability and crisis
• Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs
• Use the Post Eviction Support form to assess current and ongoing needs of the family/individual
• Work diligently and advocate on behalf of customers to connect those in need to available resources, including legal aid, financial assistance, housing, case management, natural supports etc.
• Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships
• Enter data into appropriate customer record systems
• Manage multiple phone lines; transferring calls

Requirements

• Knowledge of and experience navigating human services and social systems
• Basic knowledge of Microsoft Office Suite
• Customer service experience
• Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing

To apply:

Send your resume/inquiry to info@uwvp.org