Parents as Teachers Case Manager

United Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability. We commit to building bridges across cultural, racial, religious, and economic boundaries.

POSITION: PARENTS AS TEACHERS CASE MANAGER

REPORTS TO: Director of Early Childhood Initiatives Purpose: The Case Manager contributes to the achievement of United

Way of El Paso County’s (UWEPC) mission, vision, and core values by addressing a key strategy: family home visitation programs. The Case Manager is responsible for providing needs assessment, service planning, and monitoring and evaluation of case management services to children and families enrolled in the Parents as Teachers Program, an evidence-based early childhood home visitation framework that builds strong communities, thriving families and children who are healthy, safe and ready to learn.

MAJOR DUTIES & RESPONSIBILITIES: The Parents as Teachers (PAT) Case Manager Responsibilities include:

 Complete intake record and identify reasons for referral.  Assist participants enrolled in the PAT Program with basic needs.  Create and customize a service plan with each participant receiving case

management services.  Monitor and evaluate the service plan as needed during services period.  Be in contact with the family monthly until terms on the service plan are

addressed/provided/remedied.  Complete warm-hands off/referrals to entities in El Paso that are better

suited/preferred to meet the needs of the PAT participants.

Administrative Compliance for HOPES:

 Complete data entry in data entry systems.  Maintain accurate and complete family file records.  Complete daily timesheets, staff weekly and monthly reports, monthly

mileage and expense reports by set deadlines.  Participate in monthly reflective and administrative supervision sessions.  Recruit families to maintain a full caseload by conducting presentations in

small or large groups.  Request donations and incentives for active participants in the PAT

program.

Professional Development  Complete at least 20 hours of professional development each year.  Attend all grant-required trainings.

CROSS-FUNCTIONAL RESPONSIBILITIES: Community Engagement

 Work effectively with other teams at United Way to provide appropriate support and value to partners. Leverage relationships to create additional opportunities with other organizations and individuals.

 Foster creative thinking and facilitate future partnerships within corporate accounts.

 Attend key community events and activities as a way to promote United Way of El Paso County’s mission, vision and core values becoming a defined community ambassador for United Way.

 Cultivate community support for United Way by maintaining contacts with local organizations, businesses and individuals.

SKILLS AND COMPENTENCIES:

Interpersonal Skills

 Experience working in collaborative environments and cross functionally to achieve goals.

 Strong project management, process improvement, or other applicable experience.

 Strong analytical skills using data to support decisions.

 Problem-solver and self-starter who initiates solutions; collaborates and negotiates effectively with team members, partners, and stakeholders. Strong ability to distill and communicate complex issues and concepts to others.

 Strong communicator focused on building relationships and leveraging partnerships to advance priorities and initiatives.

 Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor.

Computer Skills

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, FaceBook Live, Microsoft Teams; Intermediate knowledge of case management software and workflow.

Key Competencies

 Cultivates

o Equity Mindset

o Network Mindset

o Learning Mindset

 Think Strategically Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that will have the greatest strategic impact.

 Promote Collaboration Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals.

 Engage and Inspire Articulates and inspires commitment to a plan of action aligned with organizational mission and goals.

 Inspire Trust Gains the confidence and trust of others through principled leadership and sound business ethics.

 Innovate Champions new ideas and initiatives and creates an environment that supports innovation.

 Focus on Community Ensures the delivery of exceptional service and value to the communities we serve.

Core Competencies for all UWEPC Staff

 Mission Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.

 Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.

 Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement

 Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact

 Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

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Qualifications--Knowledge, Education and Experience Must have a minimum of a bachelor's degree in Social Work or closely related field (counseling, psychology, etc.) and at least 3 years of work experience. Bilingual (English/Spanish) is required. The ability to extend emotional support to families in crisis with a non-judgmental attitude, offering compassion and strength in an objective manner. Leadership qualities to include the ability to give direction and to work cooperatively with peers and accept direction as needed. Knowledge of the non-profit sector is essential. Knowledge of community resources and ability to access needed services for families. Successful candidate must also embody personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor. Must be able to work a flexible schedule with the possibility of early morning, evening, and weekend work. The physical demands described here are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen and occasionally lifting up to 25 pounds. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. Must possess a valid driver’s license, current auto insurance, and daily access to reliable vehicle. Must be able to pass a background check. The above statements are intended to describe the general nature and level of work being performed by the individual in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities and activities may change at any time with or without notice. Job Classification Salary Range $30,000 - $35,000 Full Time Non-Exempt Revised: December 2024