Outreach & Volunteer Coordinator

PROGRAM DESCRIPTION
The Volunteer Income Tax Assistance (VITA) Program is a community financial wellness initiative led by United Way Tucson and Southern Arizona and delivered in collaboration with partners throughout the state of Arizona. Through a network of dedicated volunteers, this program provides free, quality tax preparation from IRS-certified individuals. Our VITA program supports the financial wellbeing of low to moderate income taxpayers by helping them save money on their return, avoid predatory lending practices, connect to resources, and access tax credits for which they are eligible. The VITA program is the largest tax preparer in the state.

POSITION DESCRIPTION
The Outreach & Volunteer Coordinator has a key role in this service and is responsible for all aspects of volunteer engagement and management. The VITA program relies on the successful recruitment, management, and retention of approximately two hundred volunteers. This position promotes programs and volunteer opportunities, develops training, and resources for volunteers, and provides on-going support. The individual in this role reports directly to the Director of VITA Services and will work collaboratively with other department team members. Occasionally, this position requires work on weekends and evenings, especially during peak tax season.

This is a full-time, non-exempt, grant funded position. This role requires occasional travel throughout Pima County.

All United Way Tucson and Southern Arizona (UWTSA) programs and strategies work toward
eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable
community.

United Way offers competitive wages and a generous benefits packet with employer contributions for full-time employees including medical, dental, 401K, HRA, PTO, 13 paid holidays, and opportunities for educational and professional development. For more information about our organization, see www.unitedwaytucson.org.

Wage: $25.00/hr. - $27.40/hr.

RESPONSIBILITIES:
• Recruit volunteers for VITA, United Way’s free tax preparation program and other Financial Wellness volunteer events, as needed.
• Become IRS-certified as a tax preparer at the advanced level to better understand the tax preparation process and challenges tax preparers and volunteers face.
• Assist with the development and provision of orientation and training for VITA Volunteers.
• Assist in creating site-based VITA teams, led by volunteer Site Coordinators.
• Encourage volunteers to take on additional responsibilities and roles when talent is identified.
• Facilitate effective communication between United Way, volunteers, and among volunteers.
• Plan and manage volunteer recognition and events.
• Maintain records and signed volunteer agreements for all volunteers involved in the program.

QUALIFICATIONS, SKILLS, AND ABILITIES
• Bachelor’s Degree; One year experience managing a volunteer workforce, or equivalent combination of education and experience.
• Bilingual proficiency in Spanish and English is a plus.
• Highly organized and able to prioritize tasks.
• Experience training others on new processes.
• Demonstrated skills in a variety of software applications, including Microsoft Office 365 applications.
• Ability to manage and monitor content, update United Way’s VITA and volunteer web pages, and other public facing online engagement channels.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

POLICY STATEMENT
The United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.