Operations Manager

Position Summary

The Operations Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of the organization. This position oversees administrative systems, facility, and financial processes to support the non-profit’s mission and programs. The Operations Manager ensures operational excellence, compliance with policies, and effective resource management across departments.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Oversee daily administrative operations, including office management, vendor relationships and service providers, ensuring compliance with contract terms and annual budget.
• Maintain accurate organizational records, licenses, and compliance documentation.
• Coordinate logistics for meetings, meeting minutes, events, and board activities as needed.
• Oversee office efficiency and appearance by maintaining common areas, equipment maintenance, and supply procurement.
• Manage the relationship with the landlord, working closely with the property manager.
• Manage annual organization accreditations including UWW Membership Renewal, UWW Database 2, Nonprofit First, BBB Wise, and other Federal, State, and local as required.
• Supervision of the front desk Administrative Assistant.
• Coordinate annual commercial insurance renewals in a timely manner.
• Develop and implement operational procedures to improve workflow and reduce costs.
• Work closely with the Senior Vice President of Finance to monitor budgets and financial reports.
• Handle confidential information with discretion and professionalism.
• Oversight of incoming and outgoing mail processes, weekly bank deposits and reporting, and managing petty cash.
• Assist, as assigned by management, with the organization’s disaster response efforts.
• Perform other duties as opportunities are presented and/or assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Associate degree preferred.
• 3-5 years of experience in operations, administration, or related roles (non-profit experience preferred).
• Strong organizational, analytical, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Proficiency with Microsoft Office Suite and familiarity with accounting or CRM software.
• Demonstrated ability to manage multiple projects and deadlines effectively.