NHRA Lead Mobility Mentor

UNITED WAY OF SOUTH HAMPTON ROADS Community Health Worker (CHW)

Title: NRHA Lead Mobility Mentor Department: Community Impact – Financial Stability Report To: Associate Director NRHA Thriving Families Date Created: February 2025

Why Work for United Way: Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because we love what we do, and we know how much our community needs us. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing good, join the United Way team. Objectives & Expectations: United Way improves lives by mobilizing the caring power of communities to advance the common good and to help all residents thrive. We all benefit when a child succeeds in school, when someone finds a job that sustains a family, or when more people get quality, affordable healthcare. United Way endeavors to drive measurable impact by focusing and accelerating our current agenda centered around economic mobility, education, and health initiatives while remaining responsive to community needs with flexibility to respond to critical needs and crises. The NRHA Lead Mobility Mentor (LMM) is responsible for helping participants and their families to navigate and access community services, other resources, and adopt healthy behaviors. The NRHA LMM supports service providers through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health and financial well-being of participants and their family. A successful NRHA LMM will have a strong ability to communicate effectively, build relationships, advocate, and educate stakeholders on low-to-middle income families and the ALICE (Asset-Limited-Income Constrained- Employed) population. Commitment to diversity, equity, & inclusion We take the broadest possible view of diversity. We value the visible and invisible qualities that make you who you are. We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community. We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems. We strive to include diversity, equity, and inclusion practices at the center of our daily work. We commit to using these practices for our business and our communities. Cultural Competence: The NRHA Lead Mobility Mentor adapts a lens of cultural competency that conveys empathy, support, and an understanding of the people they work and serve with, both internally and externally. This competency helps to build trust and effective engagement, build stronger relationships, expand our organization’s reach, and more effectively and respectfully engage with people regardless of background. Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR team. These include:

• Mission Focused: The top priority is creating real social change that leads to better lives and healthier communities.

• Relationship Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

• Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

• Results Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

• Brand Steward: Understands his/her role in growing and protecting the reputation and results of the organization, and thus, the greater network.

Key Accountabilities

1. Provide leadership to direct reports including goal setting, performance evaluation, career development, and guidance in their field of work.

2. Provide in-depth benefits counseling to participants as they increase their income and public assistance decreases.

3. Serve as liaison between partners and UWSHR; collaborate with community partners to implement financial stability strategies for achieving community-level results to assure that all families served can thrive.

4. Serve as a subject matter expert, advocate, and voice for Choice Housing in representing UWSHR in the community.

5. Work cross-functionally with UW Resource Development (RD) and Marketing teams to develop and communicate compelling messages to collaborating partners, and the larger community utilizing various media.

Essential Duties and Responsibilities

Administrative & Financial:

• Support reporting requirements for funders to ensure timely and accurate reporting and budget monitoring

• Proficient with navigating excel and Apricot 360, UWSHR’s CI programming database system, to monitor direct report’s caseloads, capacity, and documentation.

• Responsible for the review and approval of financial assistance requests submitted by direct reports as related to workforce and wraparound supports.

Outreach and Advocacy:

• Responsible for establishing trusting relationships with participants and their families while providing general support and encouragement.

• Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families.

• Follow up with participants via phone calls, home visits and visits to other settings where

• participants can be found.

• Help participants set personal health related goals and attend appointments.

• Provide referrals for services to community agencies as appropriate.

• Help participants connect with transportation resources and provide appointment reminders in special circumstances. Transport participants based on UWSHR transportation policy.

Community Collaboration:

• Effectively communicate UWSHR’s mission and vision.

• Work closely with NRHA staff and internal team to build trusting relationships with residents.

• Develop and maintain trusted relationships with community service providers to support participants with comprehensive and coordinated plans to achieve success.

• Knowledgeable about community resources appropriate to needs of participants/families.

• Participate in community conversations with internal and external stakeholders to break down complex problems and situations, develop strategies, and create solutions.

Data & Reporting

• Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to

support reporting requirements to funders and measuring client’s progress.

• Understands, analyzes, and uses community and social data to create effective community solutions.

• In collaboration with the UWSHR data team, provide oversight to Apricot 360 which collects,

manages, and reports data specific to programming. Additionally, identifies core measurable

outcomes related to financial stability to build on United Way’s data impact.

• Support the aggregation and analyzation of outcomes and metrics to assess the performance of

programs to gauge their effectiveness in uplifting the community. Utilize the support of data to help

drive programmatic shifts when needed.

• Responsible for providing consistent communication to any additional Navigators to evaluate participant/family status, ensuring that provided information, and reports clearly describe progress.

Program & Implementation

• Support Navigators to maintain and manage caseload of participants.

• Maintain confidentiality and always remain current with HIPAA compliance.

• Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 211.

• Be available based on the needs of participants with the ability to be flexible with scheduling, including traditional and non-traditional work hours; evening and weekends may be required to meet the needs of participants and families.

• Continuously monitors and evaluates progress based on goals.

Marketing, Resource Development, & Outreach

• Work effectively with supervisor, Resource Development and Marketing teams to develop and communicate compelling messages to collaborating partners, and to the larger community utilizing various media.

• Maintain and distribute information (participating in events, announcements, trainings) via email, website, and other platforms, as needed.

• Actively participates in projects, special events, and engages in cross-functional teams or workgroups that support the work of the entire organization.

• Engage UWSHR staff and volunteers to achieve goals related to programming, funding fundraising, and communications.

o Monitor volunteer performance and success. o Provide recognition and acknowledging volunteer efforts. o Identify potential new opportunities for volunteers

Other duties as assigned Key Skills Requirements:

• Bachelor’s degree in human development, family studies, psychology, sociology or related field.

• 1-2 years of case management or family coaching experience

• Previous supervisory experience preferred

• Successful completion of a Community Health Worker formal training program, or ability to complete within 6 months of hire.

• Successful completion of Community Health Worker Certification, or ability to complete within 1 year of hire.

• Medical terminology and/or background preferred.

• Knowledge of local community resources and services.

• Experience in community outreach efforts (paid or volunteer) in patient or customer service.

• Excellent problem-solving skills.

• Excellent communication, interpersonal, listening, writing.

• Ability to take tasks to completion with minimal supervision.

• Microsoft Office skills and experience required.

• Commitment to excellence and the mission of United Way. Work Demands & Environment:

• Ability to stoop, lift, finger – for example pick, pinch, type, and grasp

• Ability to clearly and concisely express and exchange detailed information and ideas to others accurately via spoken word

• Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects

• The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or elsewhere in the community including temperature variations, unpleasant odors, and potential allergens

• Although inside work is the standard, it is required that the individual be able to travel and may be exposed to a variety of weather conditions

• Drivers License required with current valid auto insurance, and acceptable driving record Interested? Please send your cover letter and resume to humanresources@unitedwayshr.org. We will continue accepting applications until the position is filled. United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all- inclusive.