Mission United Manager

United Way of Lee, Hendry, Glades 7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 www.UnitedWayLee.org

Job Description

Job Title: Manager, Mission United Department: United Way 211 Reports to: Director of 211 Status: Non-Exempt FT Salary Range: $45,000 - $50,000 DOE Location: Lee, Hendry, Glades Send Resume and Cover Letter to: Keila@UnitedWayLee.org Deadline for Application: November 21, 2025 – 5 PM

United Way of Lee, Hendry, & Glades (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a nonprofit social services organization, with eighty employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.

Summary: Provides oversight and growth-minded leadership to the Mission United program, ensuring effective coordination of daily operations. This position acts as the primary contact point for stakeholders and key community partners within Mission United and is a visible community-facing representative of United Way in Lee, Hendry, and Glades Counties. This position advocates on behalf of veteran clients and may be asked to support other areas within 211 during times of need. Models the attributes of respect, trust, sensitivity and confidentiality to callers, stakeholders, and coworkers.

Essential Functions

1. Responsible for the overall support and service delivery of Veteran Care Coordination, including:

a. Providing care coordination service via telephone, email, IM/Chat and in-person to veterans.

b. Conducting comprehensive needs and service assessments. c. Facilitating referral to appropriate service providers, facilities, and treatment. d. Conducting comprehensive, person-centered activities in accordance with best

practices. e. Screenings for risks to health and safety.

2. Provides follow-up and monitoring quality of service delivery and care Coordination. 3. Advocates on behalf of veterans and families to access federally funded and private

organizations to meet basic and related service needs. 4. Composes or prepares correspondence, case notes, narrative and technical reports,

notifications, and related documents using computer-based applications in a clear and professional manner.

5. Organizes and hosts bi-monthly Mission United Stakeholder Meetings to ensure engagement and collaboration with diverse community partners.

6. Coordinates and attends veteran-focused and community outreach events/meetings, acting as an advocate for the Mission United program, as well as United Way.

United Way of Lee, Hendry, Glades 7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 www.UnitedWayLee.org

7. Analyzes, interprets, and prepares statistical data for Mission United Stakeholders, and any funders.

8. Assists in the process of grant applications and any other funding opportunity. Tracks and reports on data and program information as appropriate post-award.

9. Acts as the primary contact for Veteran specific funders such as Bonita Bay Veterans Council and Military Officers Association of America (MOAA).

10. Monitors Veteran resources in database assuring Veteran resources are up to date and accurate. Assists in researching/developing new resources for Veterans.

11. Emergency Response – all employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

12. Supports the greater United Way 211 department, as needed, including assisting in client calls or data collection.

13. Works closely with Marketing and Campaign departments to further tell the story of United Way’s Mission United program in new and impactful ways.

14. Responsible for all program administration including monitoring and managing program staff, performing employee evaluations in a timely manner, and submitting relevant purchase orders.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibilities: Supervises 1 staff.

Qualifications: The following requirements are representative of the knowledge, skill and/or ability required to satisfactorily perform the essential job duties.

Education and/or Experience: Minimum of AA degree or comparable work experience. A minimum of 3 years of experience with progressive responsibility in the field of veteran or social service experience preferred. Prior experience for public or nonprofit employer is highly preferred.

Relationship Management: Strong ability to build and maintain relationships with a wide variety of stakeholders including community leaders, corporate supporters, social service entities, and governmental agencies.

Communication: Excellent verbal and written communication skills to effectively interact with and present to various stakeholders, including Board Members, clients, donors, volunteers, and community members.

Operational Management: Proven experience in overseeing program operations, ensuring efficiency, and compliance with any grant or governmental requirements.

Analytical Skills: Ability to track, analyze, and report on program outcomes and measurements to drive continuous improvement.

Collaboration: Strong collaborative skills to work effectively with multiple departments and achieve organizational goals.

United Way of Lee, Hendry, Glades 7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 www.UnitedWayLee.org

Knowledge of Program Management preferred.

Interpersonal Skills: Excellent active listening, and interpersonal skills required. Strong critical thinking, prioritization and judgment skills required. Business writing skills are necessary. Strong administrative and operational skills essential.

Language Skills: Ability to write reports and business correspondence. Ability to present information to and respond to questions from diverse clients, providers, and program stakeholders.

Computer Skills: Requires knowledge of MS Office software and database programs. ANDAR software knowledge preferred.

Presentations Skills: Will require frequent public speaking at meetings and related activities.

Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines.

Other Skills: Problem solving capabilities, empathy, and cultural diversity skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk and reach with hands and arms. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 30 pounds. There may be additional physical requirements associated with events or special projects. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, off-site venues and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones and photocopiers.

This is a full-time, non-exempt position. Days of work are Monday through Friday 8:00 am-5:00 pm. Evening and weekend events may be required as job duties demand. Travel may be required to other counties as needed.

United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company- sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Background testing will be conducted because of the nature of the position. Applicants may be asked to take an online skills assessment.

United Way of Lee, Hendry, Glades 7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 www.UnitedWayLee.org

Additional information:

UWLHG is an exceptional workplace that can provide you with:
• Opportunity to work with smart, passionate, and enthusiastic team members and volunteers
• Working with diverse staff and other constituents
• Culture of high-performance expectations and accountability
• Exciting and challenging work
• Opportunity to help solve the community's toughest problems
• Competitive pay that is commensurate with demonstrated successful performance and

experience
• Paid Health and Dental Insurance for employee, 401K, and monthly accrued PTO

• Job Description