Manager, Mission United

Vision and Mission:

At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.

Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.

Our Values:

• Teamwork – We work together to accomplish our goals and help each other succeed. 
• Innovation - We are fearless, imaginative trail blazers.
• Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. 
• Integrity – We are honest, transparent and act ethically to create trust. 
• Excellence – We set clear, high expectations for ourselves and our work.  

Purpose of Position:

The Manager, Mission United is responsible for the success of Mission United Northeast Florida. United Way of Northeast Florida (UWNEFL) serves as the backbone agency for the initiative. Mission United aims to assist military personnel as they reacclimate to civilian life by providing care coordination to connect them to programs and services to assist them with critical health and human services. The manager will support the implementation of the Mission United care coordination model.  Additionally, this position will support Veteran Care Coordinators who provide resources and track clients and their outcomes. The manager will work with an established group of stakeholders who Mission United uses to connect veterans to health and human services. 

Key Responsibilities and Essential Functions:

• In collaboration with United Way leadership, manage program operations for Mission United.
• Manage, develop, and guide Veteran Care Coordinators in serving veterans in need of support. 
• Manage a subset of program deliverables assisting the program reach certain program outcomes. 
• Foster a productive, positive, and supportive team atmosphere. 
• Proactively participate in cross department efforts that support the overall success of Mission United and United Way. 
• Maintain accurate records of care coordination activities and outcomes, and prepare reports on program performance for senior management.
• Develop and implement care coordination strategies to ensure seamless transitions between different levels of care.
• Assist the program in reaching contract deliverables and remaining in compliance with various partners and funders. 
• Monitor and evaluate care coordination activities, problem solving, and making necessary adjustments.
• Represent Mission United in the community through external outreach with supporters and partners.
• Conduct other duties/ tasks as assigned by the Vice President of Community Impact for the success of the Mission United program.

Experience/Qualifications:

• Minimum three years of experience serving military/veteran populations in human, social service, and or nonprofit settings.
• Three to five years of military experience required
• Bachelor’s degree required.
• Previous experience leading staff and or volunteers preferred.
• Strong interpersonal skills that support productive relationships with United Way staff, administration, volunteers and community organizations.
• Proficient in analyzing program data.
• Excellent communication skills- written and verbal.
• Knowledge of community resources in Northeast Florida desired.
• Knowledge of and experience with the Veterans Administration (VA) as well as VA services and benefits preferred
• Skills in managing grant deliverables and expenses
• Proficient in using Microsoft Office Suite and other related computer programs.
• Ability to work effectively on site and in virtual environments.
• Ability to work effectively under stress and maintain productivity and composure under pressure
• Comfortable working in a fast-paced environment
• Ability to use good judgment and assessment techniques
• Ability to pass and maintain a Level 2 background check is required.  This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records 
• Must pass pre-employment drug screening
• Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. 

1. Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. 
2. Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.

Compensation and Benefits:

1. Competitive Pay – Commensurate with education and experience based on current market
2. Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents
3. 403(b) Matching – Generous matching up to 6% of annual pay
4. Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days
5. Vacation – Two weeks paid vacation 
6. Flexible Schedule – Hybrid working environment with the ability to modify as needed
7. Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking
8. Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people
9. Employee Assistance Program
10. A fun, challenging, and inclusive culture

General Physical Requirements for Essential Functions of the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.

This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.

Additional Information:

The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.

We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.  We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.

United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

UWNEFL reserves the right to adjust work location.