Manager, Corporate Volunteerism

Job Description

United Way of Greater Milwaukee & Waukesha County

JOB DESCRIPTION

Job Title: Manager, Corporate Volunteerism                                          Status: Full-Time, Exempt

Department: Volunteer Engagement                                                       Grade: 27

Date Prepared: January 2024                                                                   FLSA Status: Regular Full-Time

Position Overview This position will lead the successful planning and facilitation of United Way’s corporate and workplace volunteer engagement efforts with excellence in both customer service and project management. This position reports to the Manager, Volunteer Engagement. 

ESSENTIAL JOB FUNCTIONS and EXPECTED PERFORMANCE OUTCOMES

VOLUNTEER AND COMMUNITY ENGAGEMENT

• Develop and manage strategic corporate engagement experiences that align with customer interests and United Way priorities.
• Manage and steward a portfolio of workplace accounts in partnership with Resource Development Account Managers.
• Researches and develops volunteer project options and menus that meet the needs of corporate and workplace partners consistently.
• Serve as a Volunteer Engagement Division liaison to Corporate Engagement, working in collaboration to achieve collective success across divisions.
• Prioritize current and prospective corporate donors with greatest growth potential in partnership with Resource Development (RD) Division, developing and implementing relationship building and unique engagement strategies for each organization.
• Support the achievement of overall resource generation goals for volunteer engagement activities, signature events, key initiatives, and United Way organizational goals.  Resources to be mobilized include sponsorships, custom project fees, gift in-kind contributions, dollars for doers, corporate match programs, and individual volunteer donations.
• Develop and manage assigned corporate/workplace projects and signature event budgets.
• Serve as lead project manager for specific, large-scale signature events, as assigned.  
• Manage a variety of on-site volunteer experiences for customers from start to finish, including event coordination, day of facilitation, and customer feedback/thank you efforts.
• Promotes and facilitates supply drives at assigned accounts including Diaper Bank, Mary Lou’s Closet, and other key initiative priorities.
• Support training and key presentations to local stakeholders and customers, as requested.
• Secure key statistics and figures regarding the impact of volunteerism.
• Research local/ regional/national CSR plans of current and potential donors to create strategic volunteer engagement opportunities that align with corporate philanthropic interests.
• Cultivate new volunteer engagement relationships with Professional Associations and Employee Resource Groups/Business Resource Groups.
• Manage and mentor seasonal employee to support volunteer engagement division during the annual campaign.
• Ensures data compliance with United Way’s existing internal donor management systems, managing the collection of corporate engagement activities, interests, key contacts, and other information that aligns with strategic and relationship building priorities.
• Develop and cultivate year-round relationships with company volunteer engagement coordinators and professional organization contacts.
• Support the volunteer thank you and feedback solicitation process by developing impact reports for sponsors, distributing surveys, and analyzing feedback for continuous improvements.
• Work with a temporary volunteer engagement staff member.

Expected Outcome: Actively engaged volunteers successfully complete meaningful, mission-focused volunteer projects that expand their understanding of United Way’s role in improving lives and the community.  Current and new relationships are developed year-round and grown through excellence in customer service.

CORE COMPETENCIES
• Mission-Focused. The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivation.
• Relationship-Oriented. United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS EDUCATION and/or EXPERIENCE

• Bachelor’s degree required from a four-year college or university in marketing and/or communications, business, nonprofit management, etc.
• 4-6 years of directly related experience or equivalent combination in volunteer management, customer service, project management, and event planning.
• Excellent written, verbal and presentation communication skills.
• Experience in excelling in high demand, customer-focused roles.

OTHER SKILLS

• Ability to work independently and take initiative.
• Excellence in written and verbal communications
• Proficient in the use of technology
• Ability to manage multiple projects at one time.
• Thrives in fast paced environment.

PHYSICAL DEMANDS
The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Moderate lifting is required.
• Ability to uphold the stress of traveling (in designated positions).
• Regular, predictable attendance is required; including additional overtime as business demands dictate. 
• Valid Driver’s license and comfortability driving company vans.
  • Practice and training available as needed.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (business office with computers, phone, printers and light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

AMERICANS WITH DISABILITIES
It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC’s policy of nondiscrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions, and privileges of employment.

EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment related programs and personnel actions.

DIVERSITY, EQUITY & INCLUSION STATEMENT:
Diversity, Equity & Inclusion is a core value at United Way of Greater Milwaukee & Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.
 

This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and/or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.