Lead Associate, 211 Network Engagement

ABOUT 211

211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter what the situation, the 211 specialists listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2022 alone, 211s in the US answered more than 18 million calls, texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs.

POSITION SUMMARY

(Eligible for Hybrid/ 3 days in office - Alexandria, VA)

The Lead Associate, 211 Network Engagement is a motivated, detail-oriented associate tasked with coordinating all project administrative processes and tasks related to 211 network engagement. The position supports program inquiries, project communications, building responsive solutions to local team needs, and supporting 211 Network Engagement staff. The Lead Associate is essential to enabling project implementation and management, network communications and event planning. The individual is responsible for supporting the managers and directors in improving and maintaining internal processes related to communications, network-facing events, network capacity building (United Way Worldwide’s 211 Team provides coordination at the national level to a diverse Network of 200+ 211 teams).

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Support the 211 Network by managing information and tools, coordinating and planning key meetings, events, and training activities, and managing the collection of data and information from the Network.
• Manage the annual calendar of external events and meetings for the 211 team; coordinate dates to ensure leadership availability for key events, set up calendar invites and webinar links, manage registration process, send reminders and follow-up emails, and all other communications related to network events.
• Provide pre-event planning and onsite logistical support for key events hosted by the UWW’s 211 team, including 211 Day, the 211 Leadership Summit, and the 211 Operations Conference.
• Support conference content development, speaker engagement, conference session, and RFP process. Work with Manager and Director of 211 Network Engagement to ensure content aligns with learning strategy and network needs.
• Support on-site event activities (e.g. exhibit hall logistics) and assist with attendee and leadership staff needs.
• Work in close collaboration with Manager of 211 Network Engagement and UWW Events Team on event planning, vendor management, venue coordination, registration processes, and follow-up activities to ensure smooth event execution that meets UWW’s high standards.
• Help coordinate the production and distribution of event materials.
• Assist in maintaining and updating public-facing content, including 211.org and 211 Toolkit, ensuring materials and information are accurate, current, and accessible.
• Support the development and dissemination of communication tools, resources, and best practices for 211 leaders, and aligning with UWW's strategic vision.
• Provide superior customer service to local United Way and 211 Network representatives inquiring about 211 projects, resources, and events by providing timely and thorough responses and information.
• Identify the needs for new resources to support the network and collaborate with 211 team members to develop and publish tools as needed.
• Develop positive working relationships with relevant UWW departments to ensure effective communication and workflow.

JOB REQUIREMENTS

Minimum requirements include:

• High school diploma or commensurate experience.
• Specific interest and study/work experience in the areas of community development, social service support, and transportation access solutions.
• Experience in event planning; experience in conference planning preferred.
• Strong attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Strong communication, research, and project management skills.
• Customer service experience.
• Ability to work both as a member of a team and independently.
• Strong problem-solving skills with a demonstrated background or interest in creating new, effective solutions and processes.
• Previous experience with documenting or developing internal processes and protocols for effective implementation.
• Advanced experience using Microsoft Excel; experience with Smartsheet preferred.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $67,000 to $72,500 per year. Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org or call 703-683-7860 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.