Lead Associate, 211 Network Engagement

ABOUT 211

211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2022 alone, 211s in the US answered more than 18 million calls, texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs. 

POSITION SUMMARY

(Eligible for Hybrid/ 3 days in office - Alexandria, VA)

The Lead Associate, 211 Network Engagement is a motivated, detail-oriented associate tasked with coordinating all project administrative processes and tasks related to 211 network engagement.  The position supports program inquiries, project communications, building responsive solutions to local team needs, and supporting 211 Network Engagement staff. The Lead Associate is essential to enabling project implementation and management, network communications and event planning. The individual is responsible for supporting the managers and directors in improving and maintaining internal processes related to communications, network-facing events, network capacity building (United Way Worldwide’s 211 Team provides coordination at the national level to a diverse Network of 200+ 211 teams). 

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level: 

• Support the 211 Network by managing information and tools, coordinating and planning key meetings, events, and trainings, and managing the collection of data and information from the Network.
• Manage the annual calendar of external events and meetings for the 211 team including coordinating dates to ensure leadership availability for key events, setting up calendar invites and webinar links, managing registration process, sending reminders and follow-up emails, and all other communications related to network events.
• Provide pre-event planning and onsite logistical support for key events hosted by the UWW’s 211 team, including 211 Day, the 211 Leadership Summit, and the 211 Operations Conference.
• Support conference content development, speaker engagement, conference session RFP process. Work with Manager and Director of 211 Network Engagement to ensure content alignment with learning strategy and network needs.   
• Support on-site event activities such as exhibit hall logistics, assisting with attendee needs, and e ready to support leadership staff.
• Work in close collaboration with Manager of 211 Network Engagement and UWW Events Team on event planning, vendor management, venue coordination, registration processes, and follow-up activities to ensure smooth event execution that meets UWW’s high standards.
• Help coordinate the production and distribution of event materials, including agendas, presentations, and promotional items.
• Assist in maintaining and updating public-facing content, including the 211.org and 211 Toolkit, ensuring materials and information are accurate, current, and accessible.
• Support the development and dissemination of communication tools, resources, and best practices for 211 leaders, ensuring alignment with UWW's strategic vision.
• Provide superior customer service to local United Way and 211 Network representatives inquiring about 211 projects, resources, and events by providing timely and thorough responses and information.  Identify needs for new resources to support the network and collaborate with 211 team members to develop and publish tools as needed.
• Develop positive working relationships with internal UWW staff in marketing, finance, and other relevant departments to ensure effective communications and workflow.
• Other duties as assigned.

JOB REQUIREMENTS

Minimum requirements include: 

• High school diploma or commensurate experience.
• Specific interest and study/work experience in the areas of community development, social service support, and transportation access solutions.
• Experience in event planning required; experience in conference planning preferred.
• Strong attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Strong communication, research, and project management skills.
• Customer service experience required.
• Ability to work both as a member of a team and independently.
• Strong problem-solving skills with a demonstrated background or interest in creating new, effective solutions and processes.
• Previous experience with documenting or developing internal processes and protocols for effective implementation.
• Comfortable working daily with a computer to complete work.
• Advanced experience using Microsoft Excel required; experience with Smartsheet preferred.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $62,000 to $72,000 per year.  Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.

COMPETENCIES

An individual must be able to demonstrate the following competencies at a satisfactory level:

Attention to Detail – Demonstrates a high level of accuracy and thoroughness in all aspects of work. Consistently checks, reviews, and verifies tasks to ensure they are completed to the highest standard, without overlooking any details. Identifies and addresses discrepancies or potential errors in data, documentation, and event coordination, ensuring all elements align with established guidelines and expectations. Takes the initiative to refine processes and correct minor oversights before they escalate into larger issues, facilitating the smooth execution of projects. Approaches tasks with a focus on precision and shows a commitment to delivering flawless results in both routine and complex assignments.

Teamwork Collaboration - Shares pertinent information and keeps direct and indirect team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions, market circumstances, nonprofit landscape, or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management – Develops and utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together, expresses strong value proposition. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way network. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses work issues and problems in a clear, concise, truthful, and direct manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on personal and team effectiveness and environment.

Embraces Equity, Diversity, and Inclusion: Demonstrates a personal commitment to valuing different background and life experiences. Takes personal actions to build an inclusive culture and commits to driving equitable solutions for all.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org or call 703-683-7860 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.