IT Infrastructure Engineer

Position Summary

(Eligible for Hybrid/ 3 days in office - Alexandria, VA)

The IT Infrastructure Engineer supports the mission of United Way Worldwide by ensuring the reliability, security, and efficiency of our IT infrastructure. This role is responsible for managing systems, networks, Microsoft 365, and emerging technologies such as AI tools, with a strong focus on security and user support. The ideal candidate is service-oriented, adaptable, and passionate about using technology to empower teams and advance our organizational goals.

Key Responsibilities

• Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune.
• Helps design, configure, and maintain network infrastructure including routers, switches, firewalls, and VPNs.
• Manage Windows servers, both on-premises and in cloud environments (AWS, Azure)
• Maintain core infrastructure services such as Active Directory, DNS, DHCP, and Group Policy.
• Implement and manage security protocols including endpoint protection, patching, identity management, and threat detection.
• Support and integrate AI tools and platforms to enhance IT operations and staff productivity.
• Automate routine tasks using scripting tools (e.g., PowerShell, Python).
• Monitor system performance and resolve technical issues across infrastructure layers.
• Participate in disaster recovery planning, testing, and documentation.
• Collaborate with program teams to ensure technology supports mission delivery.
• Maintain clear documentation of systems, configurations, and procedures.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• 5+ years of experience in IT infrastructure or systems engineering roles.
• Experience with Microsoft 365 administration and enterprise networking.
• Proficiency in configuring and troubleshooting routers, switches, and firewalls.
• Familiarity with AI tools or platforms (e.g., Microsoft Copilot, automation bots) is a plus.
• Understanding of cybersecurity best practices and tools (e.g., MFA, endpoint protection, SIEM).
• Experience working in or supporting nonprofit organizations is highly desirable.
• Relevant certifications such as Microsoft Certified: Azure Administrator, M365 Enterprise Admin, Cisco CCNA, or CompTIA Security+ are preferred.

Skills

• Strong problem-solving and analytical skills.
• Excellent communication and documentation abilities.
• Ability to work collaboratively with staff across departments.
• Commitment to continuous learning and technology innovation.
• A service mindset and dedication to supporting the nonprofit mission.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.

SALARY STATEMENT

The budgeted salary range for this position is currently $92,000 to $101,000 per year. Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps