Housing Plus Ops and Program Manager

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.

It’s a mission. Come work with us!

The Housing Plus Operations and Program Manager is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.

Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the Housing Plus Operations and Program Manager’s responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals as well as for monthly and quarterly grant-related reports and any ad hoc report requests.

Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.

General Responsibilities:

• Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.
• Hire, train, and supervise an assigned team
• Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.
• Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.
• Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.
• Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.
• Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.
• Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.
• Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.
• Provides timely and accurate response to City and County requests for information and action.
• Oversees quality assurance related activities including client file management, documentation, and customer service experience.
• Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.

Knowledge, Skills & Ability

• Associate or Bachelor’s degree (preferred) in human services, social work, or related field.
• Minimum of two years of direct supervisory experience.
• Two or more years working in a social service field, preference for those who have worked in homeless services.
• Ability to work in a face paced environment and willingness to pitch in to help team.By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.

It’s a mission. Come work with us!

The Housing Plus Operations and Program Manager is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.

Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the Housing Plus Operations and Program Manager’s responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals as well as for monthly and quarterly grant-related reports and any ad hoc report requests.

Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.

General Responsibilities:

• Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.
• Hire, train, and supervise an assigned team
• Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.
• Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.
• Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.
• Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.
• Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.
• Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.
• Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.
• Provides timely and accurate response to City and County requests for information and action.
• Oversees quality assurance related activities including client file management, documentation, and customer service experience.
• Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.

Knowledge, Skills & Ability

• Must be able to handle difficult situations with mature attitude, judgement, poise, tact and diplomacy
• Associate or Bachelor’s degree (preferred) in human services, social work, or related field.
• Minimum of two years of direct supervisory experience.
• Two or more years working in a social service field, preference for those who have worked in homeless services.
• Ability to work in a fast paced environment and willingness to pitch in to help team.
• Must have a high level of attention to detail and concern for accuracy.
• Self-starter with demonstrated ability to work independently and within teams, meet deadlines, and manage projects effectively.

To view the position and apply, click here. You may also apply by sending your resume to careers@unitedwaystl.org

United Way of Greater St. Louis is an Equal Opportunity Employer.