ORANGE COUNTY UNITED WAY
JOB DESCRIPTION
Job Title: HMIS Data Analyst Reporting To: Senior Manager, HMIS
Department: HMIS Position: Full-time/NON-EXEMPT
Purpose of Position Homeless Management Information System (HMIS) is a is a web-based data system which collects homeless services and related data from shelters, supportive service providers, and public agencies working to serve homeless and at-risk clients in Orange County. Its purpose is to ascertain an unduplicated count of people experiencing homelessness in Orange County, track their progress through the system of care into self-sufficiency, coordinate service delivery, and provide accurate aggregate data regarding sub-populations. The successful candidate will have a strong aptitude for providing technical support to non-technical database users, databases, and a keen interest in analyzing and interpreting data including writing and running reports. Under the direction of the HMIS Senior Manager, the selected candidate will be responsible for leading HMIS training activities, contributing content to monthly HMIS user meetings, compiling monthly performance reports using HMIS data, participating in the completion of several HUD reports throughout the year, and providing general support to HMIS participating agencies Key Duties and Responsibilities
• Serves as 2nd tier technical support to HMIS agencies to ensure appropriate use of system
• Supports the ongoing development of HMIS training and education materials, including the development
of new and maintenance of existing training materials, as well as conducting training in webinar format
• Participate in agency audit process, including maintenance of materials, training staff, performing audits,
tracking results and following up with agencies
• Compiles monthly performance reports using HMIS data including managing the data quality correction
process, analyzing final data for performance evaluation, and creating a report using performance findings that are easy for non-technical audiences to understand
• Completes agency and project set-up in HMIS as needed
• Participates in the completion of annual Point in Time Count (PIT) and Housing Inventory Count (HIC) and
Longitudinal Systems Analysis Report (LSA) reporting to HUD; assist with other reports as needed
• Ongoing support including system monitoring and testing, problem diagnosis and resolution, and updates
to HMIS
• Provides content for monthly HMIS user meetings to address appropriate system use, recommend system
improvements, facilitate information sharing and identify best practices
• Maintains quality, accessibility, and functionality of HMIS by keeping up to date with release notes and
other documentation from the HMIS vendor and HUD.
• Provides data as requested by HMIS participants, the CoC Lead, and the CoC Board
• Produces and analyzes HMIS usage and audit reports; create ad hoc reports on request
• Creates education documentation on the use of HMIS and HUD policy for a non-technical audience as
needed
• Contribute website content updates
• Ability to get to work on time
• Ability to follow directions
• Ability to effectively interact with coworkers
• Ability to understand and follow work rules and procedures
• Ability to accept constructive feedback
• Performs other duties as assigned
• The ability to investigate the validity of data both in a consumer facing database interface and reporting.
• Independently plan and organize research activities to meet specific needs of an agency, partner
or community-based organization.
• A sharp ability to clearly understand and translate technical information to non-technical audiences.
• Must be organized, very detail-oriented, and able to multi-task and prioritize in fast-paced environment.
• Must have exceptional customer service skills.
• Excellent written and oral communication skills.
• Ability to manage priorities and workflow.
• Ability to think logically in following procedures and instructions.
Core Competencies All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open to others' ideas and tries new things. Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Job Requirements /Technical Knowledge
• Associate’s or Bachelor’s degree, or three years’ equivalent experience.
• Minimum 3 years experience working with complex datasets and data standards.
o The candidate must be proficient in Excel, Word, and Outlook.
• Availability: Monday - Friday, 8:00 am – 5:00 pm
Compensation
• $22.00 - $27.00 per/hour. Competitive Benefits
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks. The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds. Send Resumes To:
recruiting@unitedwayoc.org Orange County United Way 18012 Mitchell South, Irvine, CA 92614 www.unitedwayoc.org
mailto:recruiting@unitedwayoc.org http://www.unitedwayoc.org/