Front Desk Receptionist (afternoon)

Front Desk Receptionist (afternoon)

United Way of Weld County

ORGANIZATION OVERVIEW

United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.

OVERVIEW OF RESPONSIBILITES

The Front Desk Receptionist is United Way’s lead representative for those who are working at and visiting its 814 9th Street, Greeley, location to conduct business or to receive assistance. This role welcomes the public, refers to an applicable resource, contacts the person with whom they are meeting, or directs them to a meeting room.  The receptionist answers all incoming calls and directs them accordingly. Staff monitors front and back door intercom system and allows entrance. The position is also responsible for clerical and other duties in support of the finance department and the larger organization.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Become familiar with all United Way programs, events and activities to ensure efficient and effective direction of guests, be they in-person or contacting the organization by phone or e-mail.
• Welcome United Way visitors, board of directors, and staff in a professional and courteous manner.
• Answer incoming calls and direct calls to appropriate staff. Check general voice mail box. 
• Accept and log deliveries and notify applicable staff of arrival.
• Process mail daily and deliver to mail boxes.
• Process cash and check receipts daily and prepare for deposit.
• Review newspapers and other necessary documents.
• Receive in-person monetary and in-kind donations as needed.
• Work with occasional visitors who are in crisis; direct to staff that can best be of assistance.
• Typing, tracking data, reporting, and scheduling. Email correspondence with staff.
• Ongoing communication with supervisor regarding any concerns about office operations.
• Inform supervisor of needed supplies.
• Perform tasks for President & CEO, Chief Operating Officer, and other departments as assigned. 
• Support other United Way staff in ways that are consistent with role.
• Open/close office areas and turn on/off lights. 
• Keep kitchen and other common spaces clean. If a need is too distracting to front desk duties, ask others for assistance.
• Monitor front lobby area, which serves as a place where visitors can access resources, for cleanliness and needed supplies.

United Way of Weld County General 

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
• Support fundraising efforts of United Way and activities that support United Way.
• Support United Way annual events, disaster response, and other activities as assigned.
• Participate in staff meetings and in service opportunities.
• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
• Other duties as assigned.

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF

• Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
• Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

ESSENTIAL SKILLS

• Possess a spirit of hospitality, care, helpfulness, and improvement.
• Interest and ability to work with people from various backgrounds and/or limited English capabilities.
• Ability to answer phones in a concise, pleasant, welcoming and professional manner. 
• Ability to communicate with public in a pleasant and professional manner.
• Computer skills in Microsoft Office Suite (Excel, Outlook, Word, etc.) and similar programs.
• Ability to multi-task. 
• Ability to handle difficult phone or customer related situations.
• Ability to remain calm and professional during a crisis situation.

EDUCATION/EXPERIENCE REQUIREMENTS

• High School degree or equivalent experience
• 1-2 years’ experience in a related role
• Bi-lingual (English/Spanish) preferred

POSITION INFORMATION

• Part-time (16-20 hours) non-exempt
• Pay Range (H1): $14.80-$16.02 per hour
  • Plus $.48 per hour Spanish speaking differential, if applicable
• Supervisory duties: none
• Reports to: Chief Operating Officer 
• Eligible for remote work: no
• Background check required

BENEFITS

• The leave plan includes vacation, sick, short-term disability, and at least 14 paid holidays.
• The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.

APPLICATION INSTRUCTIONS

Please apply online through the unitedway-weld.org website. Include a resume and cover letter in application. No phone calls please. All questions should be directed to Lyle SmithGraybeal, Chief Operating Officer, at lyle@unitedway-weld.org. Review of applications will begin on December 9, 2024, and will continue until position is filled.