Family System Specialist
Purpose of Position
The Family System Specialist plays a critical role in supporting the Family Coordinated Entry System (FCES) by facilitating equitable access to homeless services for families experiencing homelessness in Orange County. This position fosters collaboration among community partners, ensures consistent service delivery across designated Access Points, and upholds best practices in client care. The Specialist is responsible for monitoring data quality, providing training and technical assistance, and enhancing system-wide coordination to improve outcomes for vulnerable families.
Key Duties and Responsibilities
- Access Point Support & System Coordination
- Serve as the primary liaison for Access Points within the assigned Service Planning Area.
- Identify service gaps and inconsistencies in care; escalate concerns to the Family System Manager.
- Ensure Access Points adhere to FCES standards and protocols.
- Respond to operational needs and provide ongoing support to Access Point staff.
- Assist in the development and implementation of new resources and services.
- Strengthen quality assurance processes for data collection and service tracking.
- Deliver technical assistance, training, and coaching to Access Point teams.
- Data Management & Reporting
- Monitor and analyze FCES data to identify trends, gaps, and opportunities for improvement.
- Collaborate with the Family System Manager to meet reporting requirements and inform strategic decisions.
- Prepare regular reports, presentations, and visual data summaries (charts, graphs, etc.).
- Utilize HMIS and other data systems to generate monthly, quarterly, and annual performance reports.
- Service Coordination & Client Advocacy
- Collaborate with partner agencies to address housing barriers for high-needs families.
- Advocate for appropriate services and resources for unhoused or at-risk households.
- Facilitate warm handoffs to service providers to ensure continuity of care.
- Provide tailored support and technical guidance to Access Points serving vulnerable populations.
- System Leadership & Community Engagement
- Co-lead monthly FCES All-User Meetings to share updates, best practices, and training opportunities.
- Maintain accurate and confidential records in accordance with professional standards.
- Share success stories, progress updates, and key metrics with the Family System Manager.
- Participate in internal meetings, match meetings, and other FCES-related gatherings.
- Represent FCES at community meetings, subcommittees, and public events.
- Cultivate and strengthen partnerships with agencies and service providers across Orange County.
Job Requirements /Technical Knowledge
- Bachelor’s degree in Human Services, Communications, or a related field; equivalent experience considered.
- HMIS/Clarity experience is required.
- Proficiency in data management and reporting tools; intermediate to advanced skills in Microsoft Excel.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Valid California Driver’s License and current auto insurance as required by state law.
Compensation
- Commensurate with experience, education, and market, $24-$27 per hour. Competitive benefits.
Core Competencies
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.
- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
- Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.
- Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Company Standards
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks. The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.
Send Cover Letter and Resume To:
Orange County United Way
18012 Mitchell South, Irvine, CA 92614
Salary range
- $24 - $27 per hour