United Way Jobs
Family Support Coach, Bridging the Gap

Family Support Coach, Bridging the Gap

locationDenver, CO, USA
PublishedPublished: Published 11 months ago
Full time
5 - 10 years of experience
$41,000 to $50,000 per year

Position Title: Family Support Coach, Bridging the Gap
Status: Full-time, non-exempt
Salary: An amount of $21.64/hourly ($45,011.20 annualized).
Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; EAP; tuition reimbursement program; paid parental leave; professional and growth and development opportunities; discounted pet insurance; Verizon Wireless discount; inclusive bereavement leave; and free underground parking for eligible employees
Location: Work from home flexible, 3 days/week in-person. Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

How You'll Help
The Family Support Coach (FSC) will employ a strengths-based approach to support young people aged 18 and older experiencing homelessness, and/or exiting the foster care system and Division of Youth Services. The FSC will provide program participants with one-on-one assistance, resource referrals, and access to relevant opportunities for essential and critical basic need supports and services related to transitional housing vouchers.

Essential Responsibilities

  • Build and establish relationships with Bridging the Gap program participants.
  • Refer and/or connect participants to programs, services, and opportunities, including access to mental health support, food, employment services, education opportunities, and financial health.
  • FSC will collaborate with and assist participants in learning the skills to advocate for themselves.
  • Collaborate with the Housing team to ensure participants are meeting goals and are on the path to achieve their goals.
  • Provide support and guidance to participants as they navigate challenging situations.
  • Support participants as they identify, access, and navigate systems designed to support their transition to living independently including obtaining medical coverage as well as forms of public assistance (TANF, SNAP, CCAP, bus passes, etc.).
  • Responsible for documenting accurate participant information and activities in the database system, following client confidentiality, database security protocols and data integrity.
  • Assist the Bridging the Gap Housing team in the completion of housing paperwork and required reporting by housing voucher providers.

What You'll Need: Education, Experience, and Skills

  • High School Diploma/GED required; Some College or Bachelor's Degree preferred
  • Minimum 3 years of experience working with youth or young adults in the following sectors: school districts, juvenile justice, mental health, law enforcement and human service agencies.
  • Minimum 3 years related experience providing supportive services to underserved communities.
  • Demonstrated experience working with diverse populations.
  • Strong understanding of youth development factors.
  • Strong ties and understanding of community resources.
  • Strong case management and/or coaching skills.
  • Excellent communication skills.
  • Strong organizational skills.
  • Creative and flexible nature.
  • Must also successfully meet and maintain Mile High United Way's driving criteria.
  • Must possess and maintain a valid driver's license.

Computer Skills:

  • Proficient in Microsoft Office and Salesforce.

Working Environment: 80% of time in typical office environment, 20% traveling to outside meetings and inspections. Must also successfully meet and maintain Mile High United Way's driving criteria. Must possess and maintain a valid driver's license.

Physical Activities: Ability to lift 20lbs.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


Years of experience

  • 5 - 10 years of experience

Salary range

  • $41,000 to $50,000 per year