Director, Network Performance

POSITION SUMMARY (Hybrid, 3 days in office - Alexandria, VA)

The Director of Network Performance is an exciting opportunity to join the United Way Worldwide team in a pivotal and highly collaborative role in preparing and equipping United Way staff and board volunteers to (1) address crucial and evolving community needs; (2) lead local United Ways in their next era of impact, relevance, and sustainability; and (3) advance the transformation of United Way’s global Network.               

The Director will collaborate closely with United Way Worldwide and Network colleagues to use performance management to advance organizational imperatives, including the Network’s strategic and cultural transformation; revenue diversification; impact and equity agendas; the Thriving United Way initiative; enhanced Network engagement; best-practice and knowledge sharing; and building a high-impact, interconnected global Network.

Guided by the Thriving United Way performance framework, the Director leads performance management and improvement efforts across the Network. The Director will provide key operational and thought leadership, which is supported by data-informed insights, to implement high-value Network performance monitoring and assessment, growth opportunity identification, provision of training and coaching, and distillation of key performance learnings to inform the advancement of the Network as a whole. 

The successful candidate will be hands-on, strategic, and improvement-oriented leader who will bring exceptional skills and relevant experience in performance assessment and management, training and coaching, dispute resolution, collaboration, communication, and relationship building. The individual must be able to excel in a global, federated work environment, and bring strong cross-cultural acumen to engage effectively with colleagues and partners around the world. 

Reporting to the Senior Vice President of Strategic Insights, the Director is a member of the Global Network Advancement Team, which is charged with stewarding the success of 1,100 local United Ways across 36 countries through learning and development, impact strategies, research and insights, and coaching to ensure that every United Way is best able to meet the needs of the local communities it serves. 

KEY RESPONSIBILITIES

• Lead the local United Way self-assessment process, including analysis of and identification of growth opportunities in partnership with Network Engagement, Research & Insights, and IT colleagues.
• Lead the implementation and compliance processes for local United Ways to meet United Way Worldwide membership requirements, including monitoring local United Way compliance and advising on compliance matters, working to bring organizations into compliance. 
• Manage the annual membership renewal process for local United Ways. 
• Participate in dispute resolution among local United Ways and among local United Ways and United Way Worldwide. 
• Curate, create, and/or identify content for local United Way performance management webinars and toolkits. 
• Lead proactive strategy development and prioritization around strategic partnerships among United Ways, specifically focused on mergers and back-office consolidations. 
• Supervise management of local United Way membership records in Salesforce and GiftLink database. 
• Other duties as assigned.

JOB REQUIREMENTS

Minimum requirements for the role include:

• Bachelor’s degree (advanced degree is preferred).
• Minimum of five years of progressive experience in a similar role. Additionally, this position requires three years of experience in a leadership role. 
• Demonstrated success in deploying skills in political astuteness, dispute resolution, and diplomacy. 
• Skilled in project and information management. 
• Adept at research and analysis, including the ability to review, synthesize, and present information and findings. 
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrated attention to detail and success working across teams with quickly changing priorities. 
• Demonstrated mastery of Microsoft Office tools with experience in Smartsheet and Salesforce preferred.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered. 

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $ 110,000 to $ 120,000 per year.  Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.

COMPETENCIES

Accountability/Results Orientation 

Is accountable for the work results and performance to budget of an assigned team. Participates in developing and communicating work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Behaves ethically and honestly in all activities done on behalf of United Way Worldwide and the movement.

Decision-Making/Risk-Taking 

Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to escalate issues for decision-making.

Teamwork Collaboration 

Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management 

Embodies and promotes United Way Worldwide 's values and guiding principles. Promotes a "win-win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or United Way Worldwide. Formulates and communicates in an ethical and politically sensitive manner.

Communications 

Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. 

Innovation/Creativity 

Shares a deep commitment to the United Way vision and incorporates it into all facets of team’s work to contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, United Way Worldwide and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.

Talent Builder - Empowers people to perform. Motivates and develops staff. Encourages staff to take on challenging assignments and developmental opportunities. Aware of learning and career goals of each direct report. Effective coach (e.g., aiding staff to develop their own insights and actions) and takes advantage of coachable moments (e.g., times when people experience success, disappointment, or are trying a skill for the first time). Helps people learn the right lessons from experience. Gives employees guidance and tools needed to do the job and steps out of their way. Supports healthy balance between work and personal life. Gives credit and recognizes achievements. Gives opportunity for people to present and work.

Emotional Intelligence - Self-aware. Shows empathy for the concerns, motivations, challenges, and lived experience of others. Curious about how others feel. Compassionate. Confronts others supportively. Remains composed under pressure. Low ego—has strength of character without needing to draw attention to or protect oneself. Authentic. Slow to blame and quick to accept personal responsibility. Ability to resolve conflicts productively. Keeps promises and follows through. Keeps confidences. Leads from a position of equality. Leads with respect and inclusivity. Creates, promotes, and pronounces psychological safety free of discrimination, judgement, and retribution.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail Victoria.Privett@uww.unitedway.org or call 703 -836-7112 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.