Director of Network Membership and Development

POSITION SUMMARY 

(Eligible for Hybrid/ 3 days in office - Alexandria, VA)

The Director of Network Membership and Development is an exciting opportunity to join the International Network team at United Way Worldwide (UWW) to support local United Way Network Partners in the 35 countries outside of the US where UWW operates. 

The Director will provide operations, compliance, and learning and development support to local United Way Network Partners and the Regional Vice Presidents who support UWW’s operations in Africa, Asia & the Pacific, Latin America & the Caribbean, and Europe & the Middle East.  

Reporting to the Vice President of Programs and Partnerships for the International Network, the Director will partner with and support UWW, the International Network (IN), and the global Network Partners to leverage our human capital, best-practices, and knowledge sharing to build a high-impact, interconnected global Network.

KEY RESPONSIBILITIES AND ESSENTIAL DUTIES OF POSITION:  

The Director of Network Membership and Development will: 

Operations 

• Support the International Network’s Director of Finance with IN's annual budget planning process, including supporting budget drafting, review, revision, and final submission to IN's Executive Vice President
• Collaborate with the Regional Offices, the Global Network Advancement Team, and other relevant departments to develop, monitor, and update relevant International Network content as part of the internal platform, United Way Online
• Collaborate with the Marketing and Communications team to ensure that information, materials, and data about the project, reach, and scope of the International Network are updated and accurately represented across internal and external platforms
• In partnership with the EVP and the Vice President of Programs and Partnerships, collaborate with the Regional Teams to support Network Partners’ completion and submission of the Thriving United Way self-assessment, including analysis and identification of growth opportunities 
• Supervise management of Network Partner membership records in Salesforce and other relevant databases.

Member Compliance

• Drive and monitor cross-functional International Network data collection through the online information portal United Way Worldwide Information Gateway (UWWIG). This includes: 
  1. Project manage annual data updates and ensure platform technical performance 
  2. Develop strategy to communicate and disseminate results post-survey
  3. Collaborate with the Vice President of Programs and Partnerships to analyze UWWIG findings for reporting, strategic planning purposes, and membership compliance
  4. Notify and monitor Network Partners’ timely submission of data and create regular dashboards to begin to develop a “scorecard” of how each Network Parter is performing with respect to membership compliance, budget management, impact data, etc. 
• Lead the annual membership renewal process for Network Partners, providing guidance, advising, and enforcement to ensure compliance with membership and certification requirements, and working to bring organizations into compliance
• Provide key support to the UWW and IN finance teams to ensure Network Partners’ annual dues are billed and collected in a timely fashion
• Spearhead the investigation of alleged breaches of membership requirements to bring recommendations to the UWW Membership Accountability Committee (MAC) for corrective action plans as needed
• Support the EVP and regional teams with dispute resolution among Network Partners and among local United Ways and United Way Worldwide.
• Collaborate with the SVP, Strategic Insights & Operations to prepare for and staff quarterly MAC meetings
  1. Take the lead in following up on next steps coming out of MAC meetings to ensure Network Partners’ compliance and response. 
  2. Protect the United Way brand through enforcement, education, and capacity building around United Way Worldwide membership policies. 
• Support the EVP and the Vice President of Programs and Partnerships to assess Network Partners’ performance and impact, including determining high-performing and under-performing members and supporting the development of a long-term growth strategy (including expansion or contraction), as appropriate.

Learning and Engagement 

• Assess Network Partners’ strengths, gaps, and challenges and address them through trainings and other knowledge and information-sharing activities. This includes building the capacity of the Regional Teams to address membership challenges
• Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge generated by programs across a broad range of communities
• Participate in the creation and dissemination of standards, guides, and tools that assist Network Partners to adopt operational best practices and compliance with membership requirements
• Support the planning and facilitation of learning opportunities for Network Partners within and across regions through regular intra- and inter-regional meetings, highlighting relevant UWW learning opportunities, etc. 
• Increase engagement between International Network members, UWW, and the US network of Local United Ways to build ties and strengthen cross-fertilization of information and ideas throughout the entire UW Network.
• Provide Regional Teams with advice and support to assist Network Partners with strengthening their own membership accountability functions within their respective regions 
• Other duties as assigned.

Special Projects

• Lead the design, planning, and implementation of priority projects assigned by the EVP 
• Prepare project workplans to outline timelines and deliverables for the assigned project and monitor activities, resources, and metrics of the assigned projects to ensure successful and coordinated completion
• Convey priorities, coordinate work and ensure issues are resolved or escalated to ensure project deliverables and timelines are met. Keep the EVP and/or project sponsor updated on project status and make recommendations as issues arise
• Maintain all project documentation, including project plans, status reports, issue and risk logs, budgets and expenses, and project organizational and communication charts. 
• Participate in developing presentation decks, briefing notes, background research, etc. 

JOB REQUIREMENTS

Minimum requirements include:

• Bachelor’s degree, in a related field such as Finance, Policy, Management or Public Administration, or commensurate experience. Master’s degree preferred. 
• 5 years of progressive management-level experience, ideally in a membership-based federation.
• Candidates should possess strong analytical competencies, high technological acumen, robust operational know-how, experience developing and/or implementing organizational or institutional policy.
• Strong interpersonal and communications skills, both written and oral. 
• Familiarity or experience with United Way a plus.
• Experience working across multiple cultures, working styles, and other differences. 
• Strong analytical ability to assess needs, identify opportunities, and measure outcomes effectively
• Excellent oral and written communication skills, including a willingness to engage in “difficult conversations” with transparency, diplomacy, and tact. 
• Possess a sense of possibility in mindset and vision, and ability to lead with creativity, innovation, and initiative to address opportunities and challenges within the Region
• Ability to thrive in a complex environment with multiple priorities, navigate ambiguity, and create pathways or solutions where none currently exist.   

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $125,000 to $140,000 per year.

COMPETENCIES

An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.

Innovation/Creativity - Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org or call 703 -836-7112 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF

PRINCIPLE

We take the broadest possible view of diversity.

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities. Join us in embracing diversity, equity and inclusion for every person in every community.