Director, Learning Management System Administrator

POSITION SUMMARY

(Eligible for Hybrid/ 3 days in office - Alexandria, VA)

The Director, Learning Management System (LMS) Administrator, is responsible for day-to-day operations of the Learning Management System, retention of learning records, and delivery of seamless learning experiences. The LMS Administrator analyzes and maintains the LMS configuration and monitors system health to ensure continuous operation. This position is responsible for developing requirements, designing and disseminating reports, maintaining system accuracy and the integrity of the supporting database, and for configuring and exporting data to external reporting systems.
  
KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

1. Acts as the main point of contact for the Learning Management System (LMS).  
2. Responsible for configuring the LMS to align with learner focused best practices, and UWW organizational priorities, policies and procedures.
3. Collaborates with and engages external vendors and internal departments for design and technical support issues, in addition, analyzes and implements in-house, third-party learning, and professional development programs.
4. Manages the assessment, launch, administration, maintenance, and continuous improvement of United Way’s Learning Management System (TalentLMS).  Day-to-day system administration includes:

• Developing and maintaining comprehensive system configuration and process documentation. This includes LMS user manual, process, features, configurations, course structures, and security protocols.
• Sets up courses, and inputs training completion records. 
• Creates standard and ad-hoc system-level reports for management and employees. 
• Maintains appropriate categorization and visibility of all courses in course catalog.     
• Communicates course requirements to affected users.  
• Ensures learner demographic feed is accurate.

1. In conjunction with the Learning & Leadership Development team, develops and maintains custom content for the United Way network by:

• Serving as Learning Experience Design Consultant, contributing to refining the learning experience for all users to create an effective and engaging learning environment.
• Developing SCORM-compliant custom content using Articulate 360 Suite and other UWW approved software.
• Developing and deploying feedback surveys. 
• Designing and developing learning plans and paths aligned with learning and development programs.
• Identifying regulatory training requirements and maintain criteria datasets to ensure timely and efficient communication of compliance training assignments to employees and course owners.

1. Participate in external vendor enhancement webinars, determines if UWW should enable enhancements by collaborating with stakeholders, implements and tests enhancements.
2. Responsible for LMS integrations with internal and external platforms and serve as Technical Project Lead for LMS procurement.
3. Ensures the LMS is compliant with all Federal and UWW policy and procedures regarding data privacy and cyber-security.
4. Networks with other LMS Administrators to learn new features/best practices of the approved LMS.

Other duties as assigned. 

JOB REQUIREMENTS

Minimum requirements include: 

• Bachelor’s degree or commensurate experience.
• 5 to 7 years of experience in configuring and maintaining learning management systems and processes. 
• 5 to 7 years of experience in setting up and managing successful virtual learning programs, including appropriate technical acumen.  
• 5 to 7 years of experience in designing and managing complex projects.
• Successful completion of training-specific classes or coursework: Kirkpatrick Certification, ROI Methodology, other ID certification, or Adobe Certified Expert.
• Experience with rapid e-learning development tools (Articulate 360 Suite, Adobe Captivate, Adobe Creative Cloud, or Camtasia, etc.).
• Experience facilitating classroom training sessions, both in person and virtual meeting platforms, as needed.
• Has a thorough understanding of the intersection between learning management, talent management, and workforce development systems at the enterprise level.
• Exceptional customer service skills with stakeholders.
• Outstanding abilities to manage multiple, concurrent priorities and adjust quickly as required. 
• Proactive problem-solving mindset, including the ability to anticipate and address challenges. 
• Excellent written and verbal communication skills.
• Attention to detail is essential.
• Knowledge and experience with Microsoft Office products.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $125,000 to $145,000 per year.  Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.

COMPETENCIES

An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.

Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org or call 703-683-7863 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.