Director, Impact Operations

Overview of Responsibilities

The Director, Impact Operations plays a strategic leadership and operational role in the Community Impact department. This role will be responsible for driving the United Way of Greater Kansas City’s program and initiatives implementation to improve outcomes for individuals, families, and the community. The position oversees program and initiative implementation, including data management, and reporting. The Director, Impact Operations will lead a team of case managers and contractors in planning new initiatives, managing projects, staying on budget, and monitoring progress to ensure achievement of goals. The Director will be instrumental in staff development and effective communications to strengthen program operations and position the organization for continued success. 

The Director, Impact Operations will report directly to the Vice President, Community Impact and Executive Director, 211.

Essential Duties and Responsibilities

Initiatives Implementation and Program Management

• Day-to-day oversight and management of the pipeline of strategic initiatives, with a focus on programs providing direct assistance to individuals or households.
• Develop effective feedback mechanisms to ensure that the relevant staff and external partners are kept current regarding all aspects of the initiatives.
• Supervise staff (full-time, part-time, contract employees) in implementing, supervising, reporting, and evaluating the initiatives’ service interventions and work with the assigned case worker to ensure compliance of all program protocols.
• Provide grant management and administration for coordinating corporate, foundation and government grants in support of United Way initiatives.
• Collaborate with other United Way departments to enhance programming and increase engagement with internal teams and external partners.
• Strengthen technology usage through Empower Pack, project management through Asana, and creating effective communication, calendars, and schedules to improve the time management process.
• Work collaboratively with other Directors on direct assistance awards made to United Way

Award Management

• Conduct post-grant award stewardship, including submission of progress reports, final reports and ad hoc reports for initiatives overseen by the position. 
• Ensure timely reporting regarding awards to funders.
• Partner with both UWGKC Development and Community Impact team members in the cultivation of relationships with key UWGKC donors whose interests align with United Way community impact work.

Data Management and Reporting

• Be a data-driven thinker who ensures systems are in place and functioning to gather, interpret, and report data to drive dynamic programming performance and impact.
• Be a leader around data collection and stewardship to ensure reports are submitted on time and in accordance with the agency’s contractual obligations via grants, contracts, and requirements of corporate funders.

Strategic Leadership

• Serve as a thought leader in collaboration with the Community Impact department, United Way staff and community partners. Defines meaningful strategies that ensure the development and alignment with United Way’s strategic plan, pillar strategies, and program goals. Bridge communication across different teams, engage in continuous learning, and improvement while upholding the organization’s values.
• Maintain strong relationships with key partners and represent UWGKC at professional and community events, Board meetings, speaking events and other external relations, as assigned.
• As needed, collaborate with other members of the Community Impact team in the development, implementation, and assessment of department projects.
• Participate in organizational work to enhance team culture and expand United Way’s commitment to Diversity, Equity, and Inclusion.

Qualifications

• Bachelor’s degree or commensurate experience in the field required; Master’s degree preferred.
• Five years + successful experience, preferably in the nonprofit, education or government sectors.
• Excellent written and verbal communication skills, a strong reputation for integrity and professionalism, demonstrated intellectual curiosity, ability to resolve conflict constructively, strong performance management and evaluation capabilities; including the willingness and ability to ensure accountability.
• Demonstrated leadership in staff management, program implementation and award stewardship.
• The ability to think strategically and create commitment to foster an inclusive, accepting environment consistent with United Way’s focus on diversity, equity and inclusion.
• United Way is evolving with our changing external environment. Flexibility is a key attribute for this position. 
• The ability to prepare, explain, and monitor performance; manage a diverse portfolio of projects and engage constructively with the United Way team.
• Demonstrated proficiency in learning and managing a technology platform to carry out key responsibilities. (e.g., CRM or grantmaking platform, database management, etc.)
• Ability to use discretion and maintain confidentiality when handling sensitive data.

Position Leader: Vice President, Community Impact and Executive Director, 211

Position Leads: Program staff (full-time, part-time, contractors)

FLSA Status: Exempt 

United Way of Greater Kansas City - Equal Opportunity Employer

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.