Data Manager Community Partnerships/211

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It's more than a day job. It's a mission. Come work with us!

The Data Manager is responsible for developing and maintaining application/reporting software and databases used by our funded agencies, extracting and analyzing data in our database, ensuring high levels of data integrity and quality, overseeing data management processes, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts within our community impact function.

General Responsibilities:

• Data & database management
  • implement policies and protocols to manage data collected from 211 partners that help ensure data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online reporting data collection systems; serve as liaison with online application/reporting system vendor to ensure custom reports are developed to specified standards and data is extracted as needed; create resources and systems to build organizational understanding of agency and community data; oversee and implement procedures to ensure existing data is up to date and accurate.
• Data collection, analysis & interpretation
  • build organizational understanding of internal and external data by conducting community research and analyzing internal data to create accurate easily interpretable reports, ensure updated, accurate information is shared in appropriate repositories; navigate public data sources to locate nonprofit, and community data that is pertinent to further organizational efforts; develop and manage standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings; create easily accessible platforms that empower coworkers to locate and understand data; manage a process to efficiently and effectively address organizational data needs.

• Technical support
  • work with vendor to troubleshoot issues with online application/reporting portal and databases; support coworkers in resolving issues related to online reporting systems, and resultant reports.

Key Accountabilities:

• Develop and maintain queries and tables within the 211 databases to allow for consistent and standardized data analysis.
• Produce monthly, quarterly and annual reports with data collected from multiple platforms/systems.
• Create compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.
• Ensure validity of critical data is accurately collected.
• Troubleshoot data issues and works in collaboration with internal staff to identify and correct issues and ensure validity and efficacy of data.
• Collaborate with Community Impact teams to integrate insights into program planning
• Proactively identify areas of concern within the department processes or data collection systems and brings those to the Team for discussion.
• Serve as a liaison with the online application/reporting system vendor to ensure all system aspects (online portal, forms, reports, queries, database, etc.) are functional and accurate while ensuring projects are completed on time and according to specifications
• Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned

KSA (Knowledge, Skills and Abilities):

• Minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)
• Bachelor's degree or equivalent experience required.
• High proficiency in MS Office Suite required, including advanced Excel function
• Experience using technology to create custom reports and maps
• Ability to manage data by conducting quality and integrity audits, writing data dictionaries, and building data collection infrastructures appropriate for data needs
• Ability to access, extract, and utilize data from public data sources (Census, DESE, BLS, etc.)
• Ability to quickly learn to navigate technological systems; experience building capacity of others to access these systems is preferred
• Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.

We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

to apply: send your resume to careers@stl.unitedway.org or click on https://helpingpeople.aaimtrack.com/jobs/1223465-118480.html

Employment is contingent upon passing a background check.

United Way of Greater St. Louis is an Equal Opportunity Employer