Coordinator, Volunteer Relations

POSITION SUMMARY
Support in the planning and coordination of HFUW Volunteer Relations by providing administrative logistical and technical support, ensuring smooth execution of events and activities.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION
An individual must be able to perform each essential duty listed below at a satisfactory level:

• Provide support for frequent onsite and offsite events, including member engagement, fundraising initiatives, volunteer activities, and corporate partnership events.
• Provide administrative support to the Volunteer Relations team by managing internal and external communications and coordinating the intake of volunteer requests.
• Support the onsite and offsite meetings (scheduling meetings, managing attendance, preparing materials, room setup, and developing meeting minutes).
• Manage, update, and maintain Customer Relationship Management (CRM) system, Project Management system, and volunteer database.
• Process vendor payment and work closely with HFUW’s Finance team to ensure that all payment requests are processed accurately and timely.
• Stay up to date with volunteer data management procedures to ensure processes are consistently utilized throughout the organization.
• Collaborate with other departments to ensure consistent brand representation.
• Research, order, and track inventory of supplies and equipment.
• Assist with providing detailed reporting on outputs and outcomes.
• Manage the collection of participant success stories to highlight program achievements.
• Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• Provide back-up support to Resource Development and Events team.
• May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

JOB REQUIREMENTS
Job requirements include:

• Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.
• One year of administrative experience preferred.
• Prior experience working with volunteers, events or corporate clients preferred.
• Public speaking skills with the ability to confidently address large groups required.
• Valid Driver License required.
• Intermediate experience with Microsoft Office required, with advanced experience in Excel preferred.
• Project tracking experience preferred.
• Database experience preferred.
• Customer service skills and experience required.
• Ability to edit, complete, and assemble reports.
• Attention to detail and accuracy.
• Excellent analytical skills.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision required.
• Strong communication skills, both written and orally, required.
• Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.
• Strong proofreading skills required.
• Ability to utilize critical thinking and problem-solving skills.
• Ability to utilize organizational skills effectively.
• Must have access to a private, secure, and stable high-speed internet connection.
• Must have access to a quiet, confidential workspace.
• Bilingual is a plus.

COMPETENCY REQUIREMENTS

Communications - Ability to communicate effectively.

Business Ethics - Ability to work with integrity and ethics.

Judgment - Ability to use sound judgement.

Initiative - Ability to take initiative.

Teamwork - Ability to work in a team environment.

PHYSICAL DEMANDS
Physical demands include:

• Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.
• Constantly handling packing and shipping tools.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen.
• Constantly traveling to the office or offsite location.
• Constantly lifting and moving of items weighing up to approximately 40 pounds.
• Constantly bending, stooping, or kneeling.
• Frequently ascending or descending stairs, ramps, and the like.
• Frequently moving about to accomplish tasks or moving from one worksite to another.
• Frequently operating motor vehicles (passenger van and similar vehicles).

WORKING CONDITIONS
Working conditions include:

• Hybrid inside working environment.
• Frequent working in an outdoor environment with high or low temperatures.
• Frequent early mornings, evenings, and weekend hours.
• High level of long periods of concentration.
• Frequent interactions with internal and external customers.
• Reliable transportation required.
• Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.

Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!

Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium.

Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.

401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.

Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance. Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.