Coordinator - RealSense

Vision and Mission:

At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.

Diversity, equity, and inclusion is a fundamental part of our mission and a focus throughout our organization and the communities we serve

Values:

• Teamwork – We work together to accomplish our goals and help each other succeed.
• Innovation - We are fearless, imaginative trail blazers.
• Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.
• Integrity – We are honest, transparent and act ethically to create trust.
• Excellence – We set clear, high expectations for ourselves and our work.

Purpose of Position:

The purpose of the Volunteer Coordinator position is to recruit, train, recognize and retain volunteers to support the Volunteer Income Tax Assistance (VITA) program and ensure the VITA tax program has the volunteer support and engagement required to meet program needs for the tax season.

Key Responsibilities and Essential Functions:

• Lead the recruitment, placement, and retention of VITA program volunteers 
• Ensure the program meets target volunteer recruitment and retention goals annually
• Lead the design of the volunteer program life cycle and volunteer program experience resulting in high participant satisfaction 
• Assist in schedule development, strong learning experiences, and completion of IRS volunteer training classes 
• Initiate relationship development with community partners to support the Real Sense program
• Ensure all VITA program volunteers are IRS-certified to the appropriate level, are knowledge of and adhere to the IRS Volunteer Standards of Conduct, and are aware of IRS Quality Site Requirements
• Maintain VITA program volunteer IRS-certification documentation and report timely to IRS
• Track and provide the program and Site Coordinators with accurate information, including IRS-required documentation on site volunteers and monthly volunteer reports
• Manage year-round communications and engagement with program volunteers
• Lead annual recognition and appreciation for Real Sense volunteers
• Assist the Tax Program Manager in planning and executing tax site-related events 
• Establish a schedule of coordinated messaging and touch-points to support VITA volunteer stewardship in partnership with the United Way VCE and Marketing departments
• Connect volunteer opportunities to business partners with corporate social responsibility goals that support financial stability, in partnership with the United Way Resource Development department
• Perform comprehensive data analysis and continuous improvement planning for the program informed by annual volunteer surveys, success stories, focus groups, and other Real Sense data
• Work closely with Volunteer and Community Engagement Department in the recruitment of skilled based volunteers to support specialized volunteer community needs
• Perform other special assignments and tasks as assigned in support of Real Sense

Experience/Position Requirements:

• Must be proficient in the Microsoft Office (Outlook, Word, Excel PowerPoint)
• Must possess strong work ethic
• Must possess high level of professionalism 
• Must agree to be flexible with hours - occasional evenings or Saturdays (mostly during training and tax season)
• High school diploma required. Two-year college degree preferred.
• 2-4 years progressively responsible, related experience
• Excellent planning, organizing, verbal/written and PC skills
• Experience in the area of volunteer development and training
• Excellent interpersonal, written and oral communication skills
• Ability to manage multiple projects simultaneously
• Experience in planning, policy design, and spreadsheet analysis
• Familiarity with VITA tax programs and software

Compensation and Benefits:

• Competitive Salary – Salary commensurate with education and experience based on current market
• Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents
• 403(b) Matching – Generous matching up to 6% of annual pay
• Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days
• Vacation – Two weeks paid vacation
• Flexible Schedule – Hybrid working environment with the ability to modify as needed
• Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking
• Employee Assistance Program
• A fun, challenging, and inclusive culture

General Physical Requirements for Essential Functions of the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.

This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.

United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.