Coordinator, Learning Programs

POSITION SUMMARY

(Eligible for Hybrid/ 3 days in office - Alexandria, VA)

The Coordinator, Learning Programs in the United Way Worldwide Learning & Leadership Development Team plays a critical role in advancing the transformation of United Way talent development and leadership training, aligned with the Thriving United Way framework. The individual administers daily operations for United Way Worldwide’s talent development and leadership training; sustains quality end-to-end engagement with learning participants and network stakeholders and contributes to the efficient management of highly engaging learning programs that strengthen global United Way staff in 40 countries to serve their communities.

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

Learning Program Administration

• Process and manage applications from prospective learners for UWW learning programs.
• Coordinate learner onboarding into programs (working closely with Course Owners and LMS Administrator) to ensure successful, regular communication with learners throughout the program experience.
• Engage, coordinate, and prepare program facilitators and Subject Matter Experts to ensure highest quality delivery of learning programs. 
• Prepare and provide program materials, as needed.
• Organize and attend program-planning and post-event meetings and after-action reviews. 
• Address learner queries and requests to ensure a positive program experience. 
• Provide live logistical support for learning programs and/or work closely with vendors to do so (virtual and face to face).

Learning Administration

• Use SharePoint, LMS, Teams, Zoom, and other platforms to support facilitator and leaner success.
• Administrate learner evaluations and support team to prepare analysis and reports.
• Track and submit continuing education provider and program approvals (including Certified Fundraising Executive and Continuing Professional Education).
• Identify and help improve and streamline operational practices for highest quality learning experiences. 
• Design and administer systems to support learner focused, effective and efficient programming. Support the team to continuously improve the learner experience. 

General Administration

• Serve as back up contact for stakeholder inquiries routed through the Enterprise Support System. Liaise with Enterprise Support Services (ESS) and the Learning and Leadership Development Team members to provide timely and accurate information for Tier-1 support. 

Other duties as assigned. 

JOB REQUIREMENTS

Minimum requirements include: 

• Bachelor’s degree or commensurate experience.
• Excellent written and verbal communication skills.
• Outstanding organizational and process-management skills, with high attention to detail.
• Exceptional, proactive customer-engagement attitudes and skills.
• Ability to administer multiple projects and activities concurrently. 
• Ability to work well and collaborate with all levels of internal/external management and staff.
• Flexibility, excellent interpersonal skills, project coordination experience, ability to prioritize requests and needs. 
• Highly skilled use of Microsoft Office products.
• Ability to serve as lead administrator for learning program delivery and learner customer support.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $60,000 to $74,000 per year.  Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.

COMPETENCIES

An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.

Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org or call 703-683-7863 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.