Coordinator, Hope & Healing Program

UNITED WAY OF SOUTH HAMPTON ROADS Coordinator, Hope & Healing Coalition

Title: Coordinator, Hope & Healing Program ($50,000- $55,000) Department: Community Impact Report To: Director, Healthy Communities Date Created: November 2024

Why Work for United Way Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because we love what we do, and we know how much our community needs us. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing good, join the United Way team. Objectives & Expectations United Way improves lives by mobilizing the caring power of communities to advance the common good and to help all residents thrive. We all benefit when a child succeeds in school, when someone finds a job that sustains a family, or when more people get quality, affordable healthcare. United Way endeavors to drive measurable impact by focusing and accelerating our current agenda centered around economic mobility, education, and health initiatives while remaining responsive to community needs with flexibility to respond to critical needs and crises. On November 22, 2022, the City of Chesapeake and the larger Hampton Roads community suffered a great tragedy at Walmart Store #1841, resulting in the loss of seven lives. This event catapulted our area and its residents into a place of crisis, which requires short- and long-term coordinated responses. One of our key action steps was the establishment of the “Hope & Healing Coalition”, to address community violence. A “coalition” is a union of people and organizations working to influence outcomes on a specific problem. Coalitions are useful for accomplishing a broad range of goals that reach beyond the capacity of any individual member organization. These goals range from information sharing to coordination of services, from community education to advocacy for major environmental or policy (regulatory) changes. Working closely under the guidance of the Director of Healthy Communities, The Hope & Healing Coalition Coordinator will liaise with Coalition members and grantees to offer continuous support and put them on a path to success, which has the following stages: (1) “Before You Build It”; (2) “Build It”; (3) “Make It Work”; and (4) “Sustain It”.

Commitment to diversity, equity & inclusion We take the broadest possible view of diversity. We value the visible and invisible qualities that make you who you are. We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community. We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems. We strive to include diversity, equity, and inclusion practices at the center of our daily work. We commit to using these practices for our business and our communities. Cultural Competence The Hope & Healing Coordinator adapts a lens of cultural competency that conveys empathy, support, and an understanding of the people he/she works with both internally and externally. This competency helps to build trust and effective engagement, build stronger relationships, expand our organization’s reach, and more effectively and respectfully engage with people regardless of background. Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR team. These include:

• Mission Focused: The top priority is creating real social change that leads to better lives and healthier communities.

• Relationship Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

• Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

• Results Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

• Brand Steward: Understands his/her role in growing and protecting the reputation and results of the organization, and thus, the greater network.

Key Accountabilities 1) Work closely with the Director of Healthy Communities to run coalition convenings, while

developing and monitoring logic models, data analysis plans, and timelines. 2) Develop checklists and tools, maintain the coalition’s vitality and evaluate its effectiveness as

it evolves. 3) Manage and conduct Mental Health First Aid and trauma focused trainings provided to the

community. 4) Attend community events in-line with hope and healing programs.

Essential Duties and Responsibilities

Administrative

• Establish key contractual documentation (and templated documentation where possible) with the support of department leadership and operations, including grant agreements, government agency contracts, and consultant contracts as related to Hope and Healing or other health related agreements.

• Collect and group CI department contact information and lists as related to partnerships and participation on committees and coalitions.

• Attend meetings; record, prepare, and distribute minutes in support of all Hope and Healing Coalition, and other health related initiatives and programs.

• Conduct pre-post surveys as needed. Community Collaboration

• Convene Hope and Healing coalition, disseminating materials prior to meetings, and communicating with coalition members between meetings.

• Refine the coalition’s purpose, vision, and mission, after receiving stakeholder input.

• Assist coalition members with developing and monitoring logic models, data analysis, reports, and timelines related to programs and funding.

• Maintain the coalition’s vitality and evaluate its effectiveness.
• In partnership with Community Impact leadership, liaise with local government

officials on gun violence and other health-related topics as needed.

Data, Research & Reporting

• Advance agencies’ capacity to measure results as well as the United Way’s ability to document and communicate shared measures.

• Take a lead role in ensuring effective and accurate collection of data and helping to streamline organizational reporting processes on a continuous basis.

• Assist with the collection of financial status and data to support reporting requirements as related to grant funded requirements.

Program Development & Implementation

• Engage partners through facilitated convenings and training to set and achieve systems- level goals across investment focus areas.

• Ensure that processes related to funding requests are completed; provide technical assistance in grant management systems as needed.

• Communicate with recipient organizations regarding funding requests, and reporting deadlines, etc. as needed.

Marketing and Resource Development and Outreach

• Support the development of successful proposals and can gather support, people, and resources required to back programs and projects that advance health and violence intervention strategies.

• Work effectively with Resource Development and Marketing teams to develop and communicate compelling messages to collaborating partners, and to the larger community utilizing various media.

Work Demands & Environment

• Ability to stoop, lift, finger – for example pick, pinch, or type and grasp.
• Ability to clearly and concisely express and exchange detailed information and ideas

to others accurately via spoken word
• Exert up to 20 pounds of force occasionally and/or a negligible amount of force

frequently to lift, carry, push, pull or otherwise move objects.
• Ability to inspect and analyze figures, accounting items, written materials, newsprint,

computer terminal characters, transcription, and other similar objects at distances generally close to the eyes.

• The worker is subject to a variety of inside environmental conditions that may occur in an office, a private home, or elsewhere in the community including temperature variations, unpleasant odors, and potential allergens.

• Although inside work is the standard, it is required that the individual be able to travel and may be exposed to a variety of weather conditions.

Key Skills Requirements
• Background in social work, psychology, family services, or education highly desired.
• Familiarity with asset-based approaches to community development, volunteerism, and

corporate philanthropy.
• Demonstrated experience with group facilitation and working with and managing staff

and/or volunteers to plan and implement community-based initiatives with specific deliverables and demonstrable outcomes. This includes an ability to inspire, organize, convene, and lead groups, build consensus, and collaborate with diverse stakeholders.

• Project management skills with the ability to problem-solve, prioritize, delegate, and create systems and processes.

• Experience in collective impact and working with service organizations, with the ability to build and sustain productive relationships with diverse individuals, groups, organizations, and communities.

• Excellent analytical ability and superior problem-solving skills.
• Excellent communication, interpersonal, listening, writing, and facilitation skills.
• Ability to take concepts from initiation to completion with minimal supervision.
• Microsoft Office skills and experience required.

• Commitment to excellence and the mission of United Way. Work Demands & Environment

• Ability to stoop, lift, finger – for example pick, pinch, or type and grasp.
• Ability to clearly and concisely express and exchange detailed information and ideas to

others accurately via spoken word
• Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently

to lift, carry, push, pull or otherwise move objects.
• Ability to inspect and analyze figures, accounting items, written materials, newsprint,

computer terminal characters, transcription, and other similar objects at distances generally close to the eyes.

• The worker is subject to a variety of inside environmental conditions that may occur in an office, a private home, or elsewhere in the community including temperature variations, unpleasant odors, and potential allergens.

• Although inside work is the standard, it is required that the individual be able to travel and may be exposed to a variety of weather conditions.

Interested? Please send your cover letter and resume to humanresources@unitedwayshr.org. We will continue accepting applications until the position is filled. United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive.