Coordinator, Corporate & Community Engagement

Purpose of Position:

The Coordinator, Corporate & Community Engagement supports the implementation and day-to-day execution of volunteer and corporate engagement initiatives. This role coordinates operational workflows, manages budget tracking and administrative systems, supports digital platform integrity, and executes repeatable engagement projects to ensure scalable, high-quality corporate engagement experiences aligned with United Way of Northeast Florida’s mission and Corporate Social Responsibility (CSR) initiatives.

Key Responsibilities and Essential Functions:

• Process invoices and coordinate budget tracking, ensuring accurate and timely financial and administrative documentation across engagement activities.
• Track expenses, project-related costs, and revenue-supporting details for engagement initiatives, maintaining accuracy across internal tracking systems.
• Maintain organized and up-to-date records related to projects, partners, and engagement activities.
• Track volunteer participation and engagement data; generate routine reports to support operational insights and program effectiveness.
• Maintain day-to-day content, postings, and data integrity on the Volunteer Hub (Get Connected platform), ensuring accuracy, consistency, and usability.
• Serve as an internal resource for platform troubleshooting and user support.
• Train and support nonprofit partners and internal users on platform utilization and best practices, ensuring effective adoption and use.
• Monitor workflows and identify system inefficiencies; support implementation of process improvements and SOPs to increase efficiency and consistency across programs.
• Provide guidance and support to nonprofit partners and volunteers to ensure successful participation.
• Support onboarding and training related to processes, expectations, and tools to promote consistent program execution.
• Support logistical coordination and execution of Meet ALICE Experience events, including recruiting, materials preparation, participant communication, and rebuild logistics, ensuring smooth and organized delivery.
• Coordinate and execute volunteer projects, primarily kit-based and repeatable engagement initiatives, ensuring organized implementation, clear volunteer direction, and a high-quality experience.
• Provide on-site coordination and oversight for volunteer groups, managing flow, troubleshooting issues, and maintaining project standards.
• Manage DIY volunteer projects and smaller fee-for-service engagement activities under departmental guidance.
• Coordinate end-to-end implementation of Holiday Food and Gift Drives, including logistics, tracking, and communication.
• Support large-scale signature events including MLK Day of Service and Day of Action through volunteer communications, registration support, supply coordination, and data tracking.
• Utilize CRM systems, volunteer platforms, and emerging AI-supported tools to streamline workflows and improve operational efficiency.
• Serve as first point of contact for volunteer inquiries and general engagement communications, ensuring timely and solutions-oriented responses.
• Provide logistical and administrative support for corporate and engagement programs as assigned.
• Perform other duties as assigned by the supervisory team.
• Ensure a positive, mission-connected volunteer experience by maintaining clear communication, organized project flow, and responsive on-site support.

Experience/Qualifications:

• Bachelor’s degree preferred or equivalent experience in nonprofit operations, volunteer coordination, administrative management, or related field.
• Experience supporting project coordination or event logistics preferred.
• Experience working with web-based platforms, CRM systems, or volunteer management software strongly preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently in a fast-paced, evolving environment.
• Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel).
• Demonstrated comfort learning, managing, and troubleshooting software platforms and digital systems.
• Openness to utilizing AI-supported tools and emerging technologies to improve efficiency.
• Strong written and verbal communication skills.
• Ability to provide clear direction and oversight to volunteer teams.
• Professional presence and ability to work effectively with diverse personalities, including corporate volunteers and community partners.
• Data accuracy and process-oriented mindset.
• Flexibility to work occasional evenings and weekends to support events and engagement activities.
• Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license, current automobile insurance, and access to a reliable personal vehicle.
• Ability to pass a background check.
• Keep all activities in line with the core values and contribute to the positive culture of United Way of Northeast Florida.
• Actively participate in broader organizational activities and serve as a brand steward within the community.

General Physical Requirements for Essential Functions of the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.

This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.

Additional Information:

The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.

We have built an environment that celebrates the differences in backgrounds and experiences.

United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

UWNEFL reserves the right to adjust work location.