Continuum of Care - HMIS Administrator

WHO WE ARE
For more than 100 years, Heart of West Michigan United Way has been dedicated to strengthening our local communities and driving lasting change. With a regional touch in Kent, Ottawa, and Allegan counties we're here, always listening and ready to respond. Working together with our neighbors, we're strengthening local resilience and advancing financial security, health, youth opportunity, and community resiliency to build a thriving community for all.

Learn more about us here: https://www.hwmuw.org/

The Coalition to End Homelessness / Continuum of Care (CoC)
The Grand Rapids Area Coalition to End Homelessness serves as the Housing Continuum of Care for Grand Rapids, Wyoming, and Kent County. Our mission is to make homelessness rare, brief, and one-time by coordinating planning efforts, leveraging resources, and fostering collaboration among 50–60 member organizations.

Learn more about us here: https://endhomelessnesskent.org/

ARE YOU EXCITED ABOUT THIS HMIS ADMINISTRATOR JOB?

Do you have a passion for data, technology, and making a real impact in your community? Join the Grand Rapids Area Coalition to End Homelessness as our HMIS Administrator and help us achieve our mission of making homelessness rare, brief, and one-time.

ARE YOU THE HMIS ADMINISTRATOR WE ARE LOOKING FOR?

As the HMIS Administrator, you will lead the administration and analysis of the Homeless Management Information System (HMIS) for the Continuum of Care (CoC). Your work will inform strategy, improve data quality, and support community-wide efforts to end homelessness. You’ll collaborate with local agencies, provide training, and ensure compliance with HUD, State of Michigan, and CoC requirements.

What will you be doing?

• Oversee HMIS operations and ensure compliance with federal, state, and local policies.
• Analyze and report data to inform strategic decisions and improve system performance.
• Develop dashboards and visualizations to track progress and identify gaps.
• Train and support HMIS users to maintain high data quality.
• Prepare and submit required reports, including PIT, AHAR, APR, and HUD performance measures.
• Collaborate with community partners and attend relevant meetings and trainings.

SCHEDULE
This is a full-time, exempt position (37.5 hours/week) with a hybrid schedule requiring at least two in-office days per week. Flexible hours between 8:00 AM and 5:30 PM, Monday through Friday. Occasional evening or weekend work may be required for special projects or events.

SOME KNOWLEDGE AND SKILLS REQUIRED FOR THE POSITION ARE

• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, OneDrive).
• Experience with database management, data analysis, and visualization tools (Tableau, Power BI).
• Technical skills in MS Access, Excel, and SQL.
• Strong analytical, communication, and project coordination skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Knowledge of housing/homeless services and nonprofit sector preferred.

Compensation and Benefits:

Salary Statement: The typical offer range for this role is from minimum to midpoint, with the midpoint representing the average pay for this in a market scope. Please note that this range represents the pay range for all positions in the job grade for which this position belongs to. The salary offer considers a variety of factors relevant to this position, which includes knowledge, skills, and experience, as well as internal equity and alignment with market data. The minimum salary for this role is $46,000/annually.

We offer a competitive benefit package for full-time employees that includes:

• Medical, Dental and Vision Insurance
• 401(k) plan with employer match
• Employer paid group Life/AD&D and Long-term Disability
• Flexible Spending Account
• A generous PTO plan that includes Personal/Sick time, Vacation time, Paid Holidays and Floating Holidays
• Summer Fridays
• Pine Rest Employer Assistance Program for ALL household members
• Paid holiday time between December 28 and New Years Day

PLEASE SEE FULL JOB DESCRIPTION FOR MORE DETAILS.