Community Manager, Partner Initiatives

POSITION SUMMARY (Hybrid, 3 days in office - Alexandria, VA)

The Community Manager, Partner Initiatives manages United Way Worldwide (UWW) processes, engagement, and technical operations associated with partnership programs, including our special initiative with One Young World, the global community for young leaders. The manager develops and deploys end-to-end processes and engagement activities for large-scale, high-profile projects, such as UWW’s Call to Action for Climate Change in 2024-2025, delivered in partnership with One Young World. The Community Manager applies expertise in virtual community engagement using modern technologies and practices, and ample experience in backend operations. The successful manager excels in fast-moving environments; is exceptional in communication and collaboration; executes detailed project plans; and delivers outstanding results under pressure. 

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level: 

Technical Operations

• Manages the successful implementation and operations of community-engagement and content-management platforms associated with specific partner initiatives. 
• Establishes protocols to ensure large numbers of end users have easy, reliable access to initiative technologies, such as virtual community-engagement platforms. 
• Liaises with platform providers to configure technologies to meet initiative requirements and troubleshoot user issues. 
• Collaborates with UWW Information Technology and partner technical experts to ensure seamless interactions and data management across multiple platforms. 
• Serves as tier-1 support for end-user technical assistance on community and content platforms. 

Project Management

• Devises and maintains project plans to manage the successful operations of partner initiatives. 
• Holds meetings and coordinates activities with UWW and partner liaisons to ensure project actions are well planned, issues are addressed, decisions are made, and project plans are continuously updated. 
• Reports regularly on project success and escalates issues as required. 

Community Management

• Sets up and manages the content and user experience for large-scale, high-activity engagement on virtual community technologies. 
• Designs and manages end-to-end program activities for hundreds of users so they accomplish goals, engage actively with one another, build connections, and learn and innovate in a dynamic community environment. 
• Engages daily with community members to build and sustain enthusiastic knowledge sharing, idea generation, and community building. 

Content Management

• Establishes and sustains processes to organize and manage content associated with partner initiatives.
• Sets up and maintains content-management systems to seamlessly integrate with community systems.
• Manages the data, analysis, and reporting of project work.

Other duties as assigned. 

JOB REQUIREMENTS

Minimum requirements include: 

• Bachelor’s degree or commensurate experience.
• 3 to 5 years of experience in setting up and managing successful virtual communities, including appropriate technical acumen. Prior experience with Mighty Networks or an equivalent platform is ideal. 
• 3 to 5 years of experience in designing and managing complex projects.
• 2 to 3 years of experience in configuring and maintaining content-management systems and processes. Prior experience with SharePoint a plus.  
• Exceptional skills in engaging a wide range of people across multiple dimensions of diversity. 
• Outstanding abilities to manage multiple, concurrent priorities and adjust quickly as required. 
• Proactive problem-solving mindset, including the ability to anticipate and address challenges. 
• Excellent written and verbal communication skills.
• Attention to detail is essential.
• Knowledge and experience with Microsoft Office products.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $ 90,000 to $ 100,000 per year.  Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.

COMPETENCIES

An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.

Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail julia.connell@uww.unitedway.org or call 703-683-7863 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.