Accounts Receivable Associate

Accounts Receivable Associate

Location: Lakeland, FL
Status: Full-Time | On-Site
Salary Range: $23 - $26/hour (based on experience)
Reports to: Manager, Donor Services

Why Choose United Way of Central Florida?

At United Way of Central Florida (UWCF), we are driven by a shared mission: to improve lives and strengthen our community. We bring passion and purpose to everything we do -- guided by the values of integrity, impact, collaboration, accountability, and being truly mission-driven. Here, your work will matter. You’ll join a supportive, high-performing team in a role that blends meticulous attention to detail with meaningful purpose. We offer excellent benefits and opportunities to grow your career in nonprofit finance.

Position Overview

The Accounts Receivable Associate supports accurate and timely processing of donor pledges and payments in our CRM system (Andar), while also providing excellent customer service to donors, agencies, and internal teams. This role is essential to maintaining the integrity of our donor database and financial records.

Key Responsibilities

Accounts Receivable & Campaign Processing

• Receive, record, and process all donor pledges, payments, designations and campaign receipts accurately in Andar.
• Prepare and verify daily bank deposits and maintain documentation for all cash/check receipts.
• Audit campaign envelopes to ensure completeness and accuracy.
• Import and reconcile credit card transactions and other campaign payments.
• Set up recurring credit card subscriptions and follow up on declined transactions.
• Prepare and distribute tax receipts, invoices, and pledge reminders (direct and payroll).
• Maintain data quality and consistency within Andar CRM.
• Review, file, and maintain donor pledges (physical and electronic) in accordance with document retention policy.

Donor & Partner Communication

• Serve as a point of contact for donors, agencies, company representatives, and internal Resource Development staff regarding pledge and payment inquiries.
• Respond to questions submitted via phone, email, or Agency Portal in a timely and professional manner.
• Collaborate with the Community Impact and Resource Development teams to ensure accurate donor and grant data processing.

Financial & Team Support

• Support monthly pledge reconciliations and year-end closeout.
• Help analyze donor accounts for collections and coordinate resolution efforts.
• Support the annual budget process by gathering financial data and reports.
• Assist in training seasonal or temporary staff on campaign envelope processing.
• Organizational Participation
• Uphold financial policies, procedures, and internal controls.
• Collaborate with team members to achieve department and organizational goals.
• Actively contribute to a positive and mission-driven team culture.
  • Associate degree in Accounting, Business, or related field.

What We’re Looking For

Required:

• Minimum 2 years of experience in accounts receivable, accounting support, or financial data entry.
• Proficient in Microsoft Office, especially Excel (formulas, data sorting, lookups).
• Excellent organizational, interpersonal, and communication (oral and written) skills.
• Ability to manage multiple tasks, meet deadlines, and maintain accuracy.
• Strong attention to detail and commitment to data integrity.
• Ability to work both independently and as part of a team.

Desired:

• Bachelor’s degree in Accounting, Business Administration, or related discipline.
• Experience working in a nonprofit or donor-driven organization.
• Familiarity with Andar or other donor management/CRM systems and Microsoft CRM.
• Experience with high-volume data processing, reconciliations, or collections follow-up.

Compensation and Benefits
This is a full-time, hourly role with a salary range of $23-26 per hour.

Benefits include:

• Medical, dental, and vision coverage

• 403(b) retirement savings plan with employer match

• Generous PTO and holiday schedule

• Professional development and continuing education opportunities

Ready to Make an Impact?
If you're a motivated, community-minded individual eager to make a real difference, we encourage you to apply! Submit your resume to hr@uwcf.org and take the first step toward joining our mission-driven team.

Inclusion at UWCF

At UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.