211 Outreach Specialist - AmeriCorps

MEMBER POSITION TITLE: 211 Outreach Specialist – Summer AmeriCorps Position

PROGRAM: United Way Fox Cities. 1455 Midway Road, Menasha, WI 54952.

SITE LOCATION: United Way Fox Cities. 1455 Midway Road, Menasha, WI 54952.

OVERVIEW: 211 is a simple, free way to connect all people in need with vital human services 24/7/365 for everyday life or in times of crisis. By dialing 211 callers are linked to information about local health, human service, and disaster related resources. 211 brings people and community resources together. There are 8 locally based 211 contact centers in Wisconsin, including the United Way Fox Cities (UWFC) 211.

The 211 Outreach Specialist will work collaboratively with UWFC and 211 staff, local agencies and other community partners to remove barriers and improve access to basic needs services.

This position is in partnership with the United Way Fox Cities AmeriCorps Program. To learn more about AmeriCorps, please visit https://americorps.gov/.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

• Assist 211 staff with new strategies for maintaining and updating community resource database to ensure accurate, accessible information for callers
• Participate in outreach events to promote 211 services and increase community awareness of available resources
• Help distribute outreach materials to expand visibility of 211
• Engage with community members to explain 211 services and how to access support
• Answer calls/texts/chats to 211 and connect callers to community non-profits and government services
• Advocate for individuals experiencing difficulty or lacking the ability needed to navigate agencies, programs, and services
• Attend and participate in AmeriCorps program training on a variety of topics, including program orientation all-member team training and networking opportunities, community service projects, etc. These trainings occur through a combination virtual and in-person.
• Complete AmeriCorps paperwork, such as monthly reports, feedback surveys, etc.

QUALIFICATIONS/SKILLS/EDUCATION/EXPERIENCE:

• Bilingual preferred – English/Spanish
• Ability to communicate and work effectively and with a high level of professionalism with staff, community members, and other partners.
• Self- motivated, goal oriented, and organized – ability to get the job done.
• Meets deadlines and completes tasks with a high degree of accuracy and dependability.
• Knowledge of Microsoft Teams and cloud-based technology
• Passion for helping people
• Be 18 years or older at the beginning of their service
• At minimum, hold a high school diploma or equivalent. The ideal candidate will hold an associate or bachelor’s degree in health and human services or public health degree or related background and experience. Upper-level undergraduates with related experience are encouraged to apply.
• U.S. Citizen, U.S. National, or Lawful permanent resident alien of the U.S.
• Provide information and complete, and pass a criminal history check

OTHER INFORMATION:

• Member Term of Service: The Member’s service term will start by 06/01/2026 and end on 8/31/2026. There’s flexibility with the position start date, however the position must start by or before 06/01/2026 or the time requirements and living allowance conditions will change.
• Time Requirements: The member project will be part-time.
  • Part-time members are expected to serve 300 hours, which averages 25 hours/week during the service period; or
  • Part-time members are expected to serve 450 hours, which averages 37.5 hours/week during the service period.
• This position will be in-person with the potential to be hybrid. Member will serve hours Monday – Friday, 8:00 a.m. – 4:30 p.m.
  • If hybrid is appropriate, the member may work from home on Mondays and Fridays and be in office on Tuesday, Wednesday, and Thursday.
• Members will receive a gross living allowance while serving based on total service term, which is paid on the 15th and last day of each month. Please note there will not be an additional hourly wage or salary above and beyond living allowance.
  • Part-time members: The gross living allowance amount for part-time (300 hours) members will be $720.59 per pay period (the amount listed is before tax deductions); or
  • Part-time members: The gross living allowance amount for part-time (450 hours) members will be $1,080.88 per pay period (the amount listed is before tax deductions).
• Segal Education Award upon successful completion of hourly requirement described in Time Requirements:
  • The Education Award amount for this part-time (300 hours) position is $1,565.08. Please note, this education award is an electronic transfer to either your educational institution, federal loan provider, etc. Members will not receive the education award via direct payment (such as check, cash, etc.); or
  • The Education Award amount for this part-time (450 hours) position is $1,956.35. Please note, this education award is an electronic transfer to either your educational institution, federal loan provider, etc. Members will not receive the education award via direct payment (such as check, cash, etc.).
• Forbearance on qualified student loans while serving and interest accrual payments.

APPLICATION DUE DATE: Applications will be accepted until 5-1-2026