211 NDP Technical Development Project Manager

POSITION SUMMARY

(Eligible for Hybrid/ 3 days in office - Alexandria, VA)

About 211 

211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2022 alone, 211s in the US answered more than 18 million calls, texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs. 

Position Overview:

The 211 team at United Way Worldwide (211 UWW Team) oversees the development and implementation of the 211 National Data Platform (211NDP), a tool that brings together the data of the more than 200 individual 211 systems across the nation into one powerful repository of data.  The UWW Information Technology Team is seeking a 211 NDP Technical Development Project Manager, to provide technical project management support and direction for the 211NDP and future expansions of the suite of data projects managed by the UWW IT team.   

The 211 NDP Technical Development Project Manager is responsible for the technical leadership and strategic direction of our national data repository infrastructure. This role involves managing the technical work and the specialists who conduct the work associated with the 211NDP, overseeing the design, development, and implementation of data management solutions, and ensuring alignment with the goals of United Way Worldwide and the 211 network.  

The 211 NDP Technical Development Project Manager role will require a strong understanding of data repository design and technical project management.  The individual in this role must be detail-oriented, a problem-solver, and have strong communication skills.   

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level: 

• Technical Leadership: Provide direction and support for the design, development, and maintenance of 211NDP, ensuring high levels of performance and security. 
• Contract Management: Manage external vendor(s) to ensure contract deliverables are met on time and within budget. Develop the annual Scope of Work and any additional work orders throughout the contract period. 
• Project Planning: In collaboration with Director of 211 Data Projects, develop comprehensive project plans for data repository projects, outlining scope, goals, deliverables, resources, and timelines.  Assess the needs of the 211 network and identify opportunities to enhance the 211NDP to best meet the business needs of the 211 and UW networks. 
• Execution & Monitoring: Oversee project execution, monitor progress, manage risks, and adjust plans as necessary to ensure successful project delivery. 
• Documentation: Ensure thorough project documentation, technical reports, including status reports, meeting notes, and change logs, are maintained and catalogued, ensuring accessibility and transparency. 
• Quality Assurance: Ensure data quality and data integrity throughout the project lifecycle, applying best practices and standard guidelines. 
• Training & Support: Coordinate training sessions for various users of the data repository and provide ongoing support to ensure effective utilization. 
• Collaboration: Work closely with internal and external cross-functional teams, including data analysts, business stakeholders, and UWW departments, to gather requirements and ensure that solutions meet business needs. Develop a system to track 
• Performance Monitoring: Implement monitoring tools and processes to assess system performance, troubleshoot issues, and optimize system functionality. 
• Continuous Improvement: Stay abreast of information and referral and health and human services data repository and other “big data” related industry trends and emerging technologies to continuously improve data repository solutions and practices.

JOB REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree is a plus. 
• Proven experience in a technical management role, specifically within data repositories or data management systems.
• Experience with cloud-based data solutions (e.g., AWS, Azure, Google Cloud) is desirable. 
• Strong knowledge of database management systems (e.g., SQL, NoSQL) and data warehousing concepts. 
• Proficiency in programming languages such as Python, Java, or similar. 
• Strong understanding of data governance principles and practices. 
• Strong problem-solving skills and the ability to make decisions under pressure. 
• Strong communication and interpersonal skills. 

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. 

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $95,000 to $98,000 per year. Proffered salaries are determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.

COMPETENCIES

An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.

Innovation/Creativity - Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.