211 Community Resource Team Lead

If you are passionate about community engagement and skilled in resource management, this role is made for you! Take the leap into a fulfilling career that aligns with your values and supports a vibrant, thriving community.

Your day to day as a Community Resource Team Lead

As the Community Resource Team Lead at Heart of West MI United Way, you'll play a pivotal role in our mission, collaborating closely with the 2-1-1 Director and the entire 2-1-1 team. Your primary responsibility will be to manage and maintain our 2-1-1 database system, ensuring that all information is accurate and up-to-date. In this hands-on leadership position, you'll guide a team of Community Resource Associates, fostering an environment of engagement and excellence. Your attention to detail, organizational skills, and passion for working with data will be key to your success, as you inspire your team to deliver vital resources to the community.

Join us in creating meaningful change and making a direct impact in the lives of those we serve!

What matters most

To excel as the Community Resource Team Lead at Heart of West MI United Way, you'll need a diverse skill set that combines leadership, communication and social service knowledge. A broad knowledge of and connections within the nonprofit community will be essential, as you'll navigate various resources and establish partnerships. High-level organizational and prioritization skills will help you effectively manage the 2-1-1 database and your team's activities, ensuring that critical information remains current and accessible. You must also be adept at translating complex information into clear, concise messages across written, oral, and electronic mediums, making it easier for your team and community members to understand vital resources.

Strong leadership abilities are crucial for inspiring and guiding your team of Community Resource Associates, driving them toward shared goals and fostering a collaborative environment.

Knowledge and skills required for the position are:

• Bachelor's degree in human services or related field or equivalent experience and training.
• Minimum of 1-3 years' experience in human services or related field. 
• Minimum of 1 year of experience managing people.          
• Working knowledge of data management principles, including database design and maintenance, and understanding of various database software. 
• Must hold or obtain (within 1 year of hire) a Community Resource Specialist - DC certification from Inform USA. 

This position will work a flexible schedule between the hours of 8:00am - 5:00pm with an hour lunch break and hybrid (2 days a week in office). This position may need to work outside of normal business hours occasionally in the event of an emergency or assisting with software updates.

Salary Statement:
The typical offer range for this role is from minimum to midpoint, with the midpoint representing the average pay for this in a market scope. Please note that this range represents the pay range for all positions in the job grade for which this position belongs to. The salary offer considers a variety of factors relevant to this position, which includes knowledge, skills, and experience, as well as internal equity and alignment with market data. The full salary range for this position at HWMUW is $38,873 - $58,309.

We offer a competitive benefit package to full-time employees that includes medical, dental, vision, 401(k) plan with 50% employer match up to 6%, a generous Personal/Sick, Floating Holiday, and Vacation time off policy, paid holidays, volunteer hours, and more.