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United Way of Johnson County is looking for an entry-level social work or human services candidate for the Helpline Associate position. The Helpline Associate will join an existing team of five staff. This individual provides quality health and human services information to over 1500 callers who are in need with the intent to link those persons to appropriate resources for assistance to assume the daily responsibilities of the Helpline program, The Helpline Associate will report to the Executive Director and work closely with other staff on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention).Sampling of Job Duties:- Provide information and referrals about health and human services to individuals and organizations via telephone, email, and walk-in contact, when required-Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as appropriate.Maintain accurate client data records by collecting all appropriate demographics.-Advocate on behalf of clients who are in a crisis while working with community partners to provide comprehensive information on services, for example assisting homeless individuals to available shelters.Assist with safety planning if clients are in an unsafe environment-Assist No Place to Call Home Program-Assist the staff with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation-Be responsible for the Helpline brochure including the following: maintaining and updating the current information on a bi-yearly basis or as significant program changes occur in the community; responsible for design, writing and production; ensure adequate supply is maintained for all times of the year; distribution to designated locations on a bi-yearly schedule; track distribution including numbers distributed and locations; and recruit volunteers to assist with production and distribution of the brochures.-Stay current and knowledgeable about community resources and available programs through networking with social service providers, governmental agencies, township trustees, health-care providers, educational services and faith-based organizations.-Be responsible for submitting grants and requested information to current funders.-Assist other staff with the Christmas assistance program, including phone support for applicants and donors and data entry of applications-Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off

United Way of Johnson County

Helpline Associate

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ORGANIZATION OVERVIEW
United Way of Johnson County is located in Franklin, Indiana, and serves Johnson County residents each year through 16 funded agency partners and 8 direct service programs.&nbsp; United Way of Johnson County is overseen by a volunteer board of directors who ensure that we meet our mission “to organize caring people to identify and meet human needs in our community”.&nbsp;&nbsp;
OVERVIEW OF RESPONSIBILITIES
The primary purpose of the Volunteer and Engagement Specialist is to execute the core programs of the United Way of Johnson County through volunteer engagement.&nbsp; &nbsp; &nbsp; KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
*Assist the Associate Director with the allocations process including preparation of training, site visit and deliberation materials. Assist in preparation of meetings, and collateral materials. 
	*Attend the agency relations committee to report on the program activities. 
	*Develop and implement programs, services and products for the Operation Bundle Up program including collateral materials, website management, and promotional aspects. Recruit and supervise the committee and event volunteers. With the assistance of volunteers, work with collection sites, the in-kind cleaning company and other entities to collect the needed amount of coats, hats, gloves etc. 
	*Develop and implement programs, services and products for the Fast Track program including collateral materials, website management and all promotional aspects. Recruit and supervise the committee and event volunteers. In order to collect the needed amount of school supplies, work with volunteers to recruit collection sites, and plan /implement the Stuff the Bus Event. Manage the school supply inventory through purchasing, donations, distribution and track carryover inventory. Work with schools to coordinate the individual distribution events including recruitment of appropriate resource partners. 
	*For all programs make sure volunteer information and data is maintained in outlook and Andar. 
	Be the lead staff person in making sure that Charity Tracker is maintained and promoted with potential agencies who might utilize the program. 
	*Be the lead staff person in making sure that Charity Tracker is maintained and promoted with potential agencies who might utilize the program. 
	*Make employee presentations. 
	*Maintain and update data files on campaign software computer including but not limited to: annual update of major accounts, volunteer committees etc. 
	*Responsible for researching and writing grants to supplement the income stream for the various programs United Way supports. 
	*Be the staff lead for volunteer management and recruitment. 
	*Assist in Special Events such as Campaign Kickoff and Annual Celebration. 
	*Back up to the administrative coordinator for phone coverage.
Well organized
Biases for action
Multi-task oriented- Can manage several projects at a time
Self-starter
Presentation skills
Understand the value of volunteers
Has a desire to manage and work alongside volunteers
Computer experience
Ability to carry out a project from start to finish
Good oral and written skills
Ability to be creative
Ability to lift 30 lbs
EDUCATION/REQUIREMENTS
Desirable, But Not Required
Bachelor of Arts or Bachelor of Science or relevant experience WORK ENVIRONMENT 
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OTHER DUTIES
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

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