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The OpportunityUnited Way of New York State (UWNYS) seeks an innovative leader to serve as its next President &amp; CEO to shape the future of the network and increase collective impact across the State. Founded in 1975 to bring together local United Ways to have a voice in state policy, the network is at an exciting turning point and evolving to a Thriving United Way model to build upon local expertise and leverage the power of a statewide network to help improve the lives of all New Yorkers. &nbsp;The next President &amp; CEO, in partnership with network members and the Board, will define, shape and support a new strategic vision for the organization. The successful candidate will come with a growth mindset with proven progressive leadership experience, excellent track record in government and philanthropic fundraising, advocacy, and strong communication and networking skills. In June 2024, the UWNYS network completed an organizational visioning process and identified 3 key priority areas for UWNYS: Fundraising, Visibility, and Advocacy. The next President &amp; CEO will position the network as the “go-to” for local solutions and promote the power of the network, expand financial support from government and other sources, influence public policy, develop and manage statewide initiatives, including 211 and ALICE, that support the needs of local United Ways and the constituencies they serve. The next CEO must demonstrate a passion for United Way and be able to engage its membership and other stakeholders to advance the mission through collaboration, professional contacts and strategic communications.About United Way of New York State (UWNYS)Founded in 1975, UWNYS is a statewide advocacy and professional association representing 33 local United Ways across the state with a mission to strengthen the capacity of United Ways to be leaders in achieving results that improve the lives of all New Yorkers. UWNYS is composed of its United Way membership and the 211 networks, with combined annual revenue of $3M and two full-time and two part-time staff. The organization is funded primarily by membership dues from local United Ways and State grants.&nbsp;Essential Duties &amp; ResponsibilitiesNetwork Leadership, Visibility &amp; Support<ul><li>Provide leadership for the UWNYS network by shaping a strategic vision, operational plan, structure and network alignment to achieve the mission &nbsp;</li><li>Serve as a collaborative and guiding force in unifying the United Way system in New York State that leverages the strengths of local United Ways and connects member organizations at the regional and state levels for the greater benefit of all New Yorkers.</li><li>Identify and champion statewide opportunities or the network to increase resources, mission, and visibility of the strength of the network&nbsp;</li><li>Identify needs and support local United Ways with professional tools, guidance, and opportunities – including, but not limited to, hosting professional learning circles, identifying operational cost savings, shared services, and partnership opportunities, managing change, promoting diversity and inclusion, fundraising, and advocacy.&nbsp;</li><li>Foster partnerships and collaborations with local government agencies, nonprofits, healthcare providers, and community organizations to streamline service delivery and ensure that 211 is well integrated into the local social service ecosystem.</li><li>Partner with United Way Worldwide (UWW) to elevate the New York State network for new opportunities, identifying best-in-class learning from across the globe, and supporting the evolution to a Thriving United Way model. Represent NYS with UWW state association leadership.</li><li>Elevate the impact of the United Way and 211 networks through increased visibility, communication, and strategic opportunities. &nbsp;</li></ul>Government Relations &amp; Advocacy&nbsp;<ul><li>Serves as the designated spokesperson for UWNYS in communicating with state and federal government officials, press and public at large on network and statewide issues.</li><li>Provide leadership for the development and execution of a public policy agenda to strengthen and support the mission of UWNYS and local United Ways, and the public policy goals of key partners including state and local governments, business, labor and human service agencies.</li></ul>Resource Development &amp; Fundraising&nbsp;<ul><li>Identify public initiatives and funding opportunities for UWNYS and local United Ways to achieve mission. Train and support local United Ways to engage at the state and Federal level.&nbsp;</li><li>Manage grant applications on behalf of the shared network as identified</li><li>Coordinate statewide fundraising and advocacy efforts to support the UWNYS and key statewide initiatives, including the 211 system and ALICE.</li></ul>Board of Directors, Volunteer, and Staff Management&nbsp;<ul><li>Support the Board and committee chairs to develop and implement strategic and operational plans that advance the mission of UWNYS and 211.</li><li>Develop and support the volunteer committees of the network and structure to accomplish the goals and objectives of the organization.</li><li>Oversee the staff of the UWNYS organization, direct and manage staff responsibilities.&nbsp;</li><li>Oversight and support of Board committees, financial reporting, and regulatory compliance</li></ul>Experience, Skills &amp; Competencies&nbsp;<ul><li>Growth and opportunity driven, strategic thinker with sound technical skills, analytical ability, good judgment, strong operational skills</li><li>Exemplary non-profit and government relations experience</li><li>Solid knowledge of the state legislative process and ability to navigate the political, economic, and social environments that impact public policy decision making.&nbsp; &nbsp;</li><li>Collaborative and creative management style, trustworthy and demonstrates high ethical standards&nbsp;</li><li>Experienced negotiator and facilitator, able to bring people together regardless of differing needs and viewpoints to pursue the common good for network goals, public policy and legislation.</li><li>Well-organized and self-directed, able to think independently and find opportunities&nbsp;</li><li>Excellent written &amp; verbal communication skills, proven ability to strategically utilize social media &amp; technology; able to deliver persuasive speeches and presentations on controversial or complex topics</li><li>Master’s degree preferred. Bachelor’s degree or equivalent; and ten years related experience and/or training; or equivalent combination of education and experience.&nbsp;</li><li>Consistently demonstrates the values and mission of United Way&nbsp;</li><li>Performs other duties as assigned&nbsp;</li></ul>Compensation and BenefitsReports to: Board Chair and Board of Directors&nbsp;Location: This position is required to have a significant presence in the Capital Region of New York State most of the year. New York residency is required.&nbsp;Local travel required: Out-of-town travel occasionally required; ability and willingness to travel around the state to understand the challenges and opportunities of local United Ways, national conferences and trainings.&nbsp;FLSA Classification: ExemptSalary Range: $120K -$150K based on experience, plus excellent benefits package.Start Date:&nbsp;As soon as possible.To apply, please forward a cover letter and resume to Jackie Gordon &nbsp;(<a href="mailto:jackie.gordon@uww.unitedway.org" target="_blank">jackie.gordon@uww.unitedway.org</a>) by September 9, 2024. (No phone inquiries please)This job description lists only the responsibilities and qualifications deemed essential to the position in support of the ADA. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. United Way of New York State is an Equal Opportunity Employer. This policy prohibits discrimination based on sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression, disability, genetic predisposition, veteran status, or status as a member of any other protected group or activity.&nbsp; &nbsp;

President & Chief Executive Officer

Mission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City (UWGKC) unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.Position SummaryThis person believes that solutions to complex social problems are possible when Kansas Citians are united for transformative change. Primary responsibility is to grow revenue through strategic grantmaking, collaborative community partnerships, and execution of donor communications and annual appeal.Position Duties &amp; ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.&nbsp;Grant Research, Writing and Management<ul><li>Support the development of an annual grant strategy in conjunction with partners across Community Impact and Development, including an annual grant calendar, inventory of grant opportunities, and prioritizing of grant opportunities in support of United Way initiatives.</li><li>Lead grant acquisition efforts for the organization and internal programs, including prospecting grant opportunities, preparing grant proposals and managing follow-up reporting and grant compliance.</li><li>Make effective use of written communications to achieve goals related to grant making and community collaboration work, ensuring that stakeholders stay apprised of the organization’s work.</li><li>Conduct post-grant award stewardship, including review of annual progress reports and aggregation of grantee outcome data.</li><li>Day-to-day oversight and management of the pipeline of strategic initiatives, developing effective feedback mechanisms to ensure that the relevant staff and external partners are kept current regarding all aspects of the initiatives.</li><li>Strengthen technology channels through Empower Pack, project management through Asana, and create effective communication, calendars, and schedules to improve the time management process.</li><li>Serve as regular contact for UWGKC with leadership at area foundations and public funding agencies (as well as national funders, when appropriate) to cultivate relationships, engage around funding opportunities, and serve as the point of contact on grant applications and post-award reporting.</li></ul>Fundraising, Annual Appeal and Communications<ul><li>Exhibit exceptional communication skills while serving as the project lead for the direct mail and automated messaging plan.</li><li>Implement and craft annual donor solicitations and communications as part of a cross-department team.</li><li>Be knowledgeable about UWGKC’s work and be an effective and compelling communicator of the same to advance engagement and brand value.</li><li>Be an active listener – seek to understand the spoken and unspoken needs of others, both colleagues as well as donors and prospects; include and engage others; be an effective facilitator between the organization and the donor; know when to bring others into donor conversations and decisions.</li></ul>Operational Excellence<ul><li>Contribute to building a positive, results-oriented, donor-centric culture that delivers upon UWGKC’s mission driven strategic, operational and financial objectives.</li><li>Participate in the Community Impact team managing high-level relationships and the Development team for program presentations to ensure strategic alignment between UWGKC initiatives and programs and fundraising objectives.</li><li>A data-driven thinker who ensures systems are in place and functioning to gather, interpret, and report data to drive dynamic programming performance and impact.</li><li>Regularly assess progress to goals, identifying what drives and impedes progress, work to develop solutions to address gaps.</li><li>Maintain accurate and detailed donor communications notes in appropriate databases; ensure prompt acknowledgement of donations secured.</li><li>Manage to project deadlines as outlined while proactively managing up to supervisor, Executive Team members and cross-departmentally.</li></ul>Annual Goals: Achieve established goals for current and prospective grants and annual appeal fundraising and engagement. Work with other members of the UWGKC team to ensure goals and execution reflect, align and contribute to the broader goals of the organization.Flexibility: UWGKC is evolving with our changing external environment. Flexibility is a key attribute for this position.&nbsp; A willingness to take on additional duties to ensure the success of the team is essential. Limited evenings and weekends may be needed to staff activities.Position QualificationsThe requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience<ul><li>Bachelor’s degree is required or equivalent, relevant professional work experience.</li><li>At least three years of experience in grant writing or related field required.</li><li>Excellent understanding of fundraising principles preferred.</li><li>Demonstrated leadership in relationship building and management with internal and external constituents and a commitment to UWGKC’s focus on diversity, inclusion and anti-racism.</li><li>Forward thinker with strong communication skills and politically savvy to represent UWGKC in this critical position.</li><li>Proven experience and success in project management with a high degree of reliability, thoroughness, consistency, organization and accuracy is required.</li><li>Proficient technology, computer and database experience required.</li><li>Ability to use discretion and maintain confidentiality when handling sensitive data.</li></ul>Core Competencies<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what he or she says will be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuously learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>Position Leader:&nbsp; Vice President, PhilanthropyPosition Leads:&nbsp;&nbsp;&nbsp; NoneFSLA status: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExemptAbout United Way of Greater Kansas CityUnited Way of Greater Kansas City, celebrating its 100th anniversary this year, serves the five-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 40,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.United Way of Greater Kansas City - Equal Opportunity EmployerOMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

United Way of Greater Kansas City

Manager of Grants and Donor Communications

PURPOSE: The Marketing and Communications Director provides leadership for the planning and direction of all aspects of media and public relations, communications, event management, marketing strategy, systems, ad processes in support of the organization’s overall strategic direction and community impact priorities. This position serves as a key member of the Executive Leadership Team and counsel to the President and key volunteers.Key Functions:<ul><li>Develop and implement an integrated strategic communications plan to advance United Way’s brand identity; broaden awareness of its programs and priorities; and increase the visibility across key stakeholder audiences.</li><li>Identify challenges and emerging issues. Work with leadership team and staff to recognize internal and external communications opportunities and solutions and define and execute appropriate strategies to support them.</li><li>Create and manage Affinity Groups to fulfill United Way’s mission.</li><li>Function as an effective brand steward, providing peer-to-peer leadership, training, and support to help all staff to deliver the ideal messaging at all times.</li><li>Coordination with development of marketing support for annual donor campaign including printed materials, donor communication plans, digital presentations, direct mail and events.</li><li>Work with all departments to integrate marketing and communications strategies.</li><li>Follow progress of United Way Worldwide in branding, marketing and communications tools, and research.</li><li>Proactively develop targeted stories for placement in all communications channels, including print, internet, radio, and television outlets.</li><li>Provide talking points for staff and volunteers that reflect feedback from donor research and current-year business plans, and clearly support the mission of United Way.&nbsp;</li><li>Develop, manage and monitor/track implementation of new opportunities to raise awareness of the United Way brand locally.</li><li>Develop, manage and monitor/track implementation of year-round communications, advertising, printing, and publications.</li><li>Develop, manage and monitor/track in implementation of annual report, newsletters, campaign video and other marketing material as needed.</li><li>Participate in on-line training, webinars, and when possible, attend seminars to keep abreast of industry and system best practices and enhancements.</li><li>Develops, manages, and monitors organizational-wide social media strategy that aligns with United Way of York County, SC’s Strategic Plan.</li></ul>&nbsp;Responsibilities and Duties:<ul><li>Oversee Marketing Committee to ensure objectives are met as outlined in United Way’s Strategic Plan.</li><li>Other duties as assigned to achieve the mission of the UWYC.</li><li>Work outside normal office hours when required to include early mornings, evenings and weekends.</li></ul>Key Skills:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Commitment to excellence and to the mission of United Way of York County.</li><li>Ability to build and maintain relationships with diverse groups with a focus on customer service excellence.</li><li>Ability to appropriately present information and data in written, electronic, and oral forms to diverse target markets.</li><li>Manages quickly changing priorities and resulting work flow; demonstrate ability to manage and prioritize tasks and meet deadlines.&nbsp;</li><li>Ability to work well as a “team player”, yet able to work independently when necessary.</li><li>Internally motivated to recognize and act on opportunities to further the mission of UWYC.</li><li>Extensive knowledge of Microsoft Office software (Word, Excel, Power Point) essential.</li><li>Excellent promotional skills, excellent communications skills, and extensive writing and edited experience and skills with a variety of print and online communications media.</li><li>Ability to produce high quality, persuasive written materials suitable for general public understanding, requiring minimal revision.</li><li>Proven ability to effectively manage projects including meeting tight deadlines.&nbsp;</li></ul>United Way Professional Core Competencies for all United Way StaffCompetencies for working toward a world of economic and social opportunity for all.&nbsp;<ul><li>Mission Focused:&nbsp;The United Way’s top priority is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.</li><li>Relationship-Oriented: &nbsp;The United Way understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: &nbsp;The United Way understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: &nbsp;The United Way is dedicated to shared and measurable goals for the common good: creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand-Steward: &nbsp;The United Way is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>Job Requirements:<ul><li>Education:&nbsp; Minimum of Bachelor’s degree in marketing,&nbsp;communications, or journalism preferred</li><li>Three to five years of relevant work experience.</li><li>Well-defined track record both as a talented storyteller AND as a relationship-building project manager.</li><li>Demonstrated excellence in writing, storytelling, and content creation.</li><li>Proven experience creating ad executing strategic communications plans.</li><li>Ability to develop content on traditional and digital platforms.</li><li>Solution-oriented, project manager.</li><li>Relationship builder and collaborator.</li><li>Experience creating an organization’s core messaging collateral (annual report, one-page overview, etc.) required.</li><li>Experience with content management platforms essential.</li><li>Experience communicating to corporate and donor audiences.</li></ul>Physical Demand:<ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</li><li>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.&nbsp; The employee frequently is required to reach with hands and arms.&nbsp; The employee is frequently required to stand, walk, and may occasionally be required to stoop, kneel, crouch, or crawl.&nbsp; The employee must occasionally lift and/or move up to 30 pounds.&nbsp; Must have a valid Driver’s license.</li></ul>The above statements are intended to describe the general nature and level of work being performed by the individual in this position.&nbsp; They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position.United Way of York County, SC is committed to a policy of equal employment opportunity (EEO) in recruitment, hiring, training, and promotion of persons based on merit, qualifications and competence.

United Way of York County, SC

Marketing and Communications Director

United Way of Brevard, Florida (UWB) was established in 1957 by a group of concerned individuals who wanted to help those who were in need. Our work focuses on the building blocks of a good life – Education, Income and Health. Our community wins when kids succeed in school, adults can secure a good job, manage their finances, and provide a healthy environment for their families. Together, the contributions of thousands of individual donors become a force for change in the community.&nbsp; POSITION SUMMARY AND KEY RESPONSIBILITIES The Communications Specialist assists in developing and promoting United Way and its work to Brevard.•&nbsp;&nbsp;&nbsp;&nbsp;Assists in the planning and execution of a year-round public relations strategy, developing and maintaining media relationships and identifying new opportunities for public relations activities to enhance UWB standing in the community. •&nbsp;&nbsp;&nbsp;&nbsp;Assists with development of communications plans. •&nbsp;&nbsp;&nbsp;&nbsp;Helps prepares internal and external communications, assuring accuracy and timeliness of communications such as; op-eds, press releases, speaking points, campaign materials, speeches, electronic newsletters, presentations, targeted brochures, flyers and invitations. •&nbsp;&nbsp;&nbsp;&nbsp;Works on marketing materials with local advertising agency. •&nbsp;&nbsp;&nbsp;&nbsp;Helps with social media (Facebook, LinkedIn, Instagram). •&nbsp;&nbsp;&nbsp;&nbsp;Monitors and manages budgets. •&nbsp;&nbsp;&nbsp;&nbsp;Represents UWB and cultivates relationships with media contacts and sponsors, assuring proper follow up and follow through to assure excellent customer relations. •&nbsp;&nbsp;&nbsp;&nbsp;Must meet deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Manages sensitive issues and crisis communications •&nbsp;&nbsp;&nbsp;&nbsp;Updates UWB website. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinates planning of special events, as appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the coordination of the organization’s photography needs and accompanies photographer (when outside contractor is needed) with shot list, direction and retrieves name information. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for video production requests – event videos, campaign video, etc •&nbsp;&nbsp;&nbsp;&nbsp;Performs other duties and assumes other responsibilities as assigned by supervisor. •&nbsp;&nbsp;&nbsp;&nbsp;Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts. •&nbsp;&nbsp;&nbsp;&nbsp;Ensures communication efforts adhere to budget and brand guidelines.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ensure projects for review, proofreading and approvals meet deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Assists in planning/implementing market research projects, and facilitates use in strategic development. •&nbsp;&nbsp;&nbsp;&nbsp;Assists in training staff on United Way’s brand and key messages. •&nbsp;&nbsp;&nbsp;&nbsp;Writes and edits copy for various applications (print, presentations, ads, press releases). •&nbsp;&nbsp;&nbsp;&nbsp;Assures work is performed within established policies and procedures. •&nbsp;&nbsp;&nbsp;&nbsp;Assists with the Annual Report/Community Impact Report •&nbsp;&nbsp;&nbsp;&nbsp;Maintains accurate media list, including print, radio, television, and company newsletters. •&nbsp;&nbsp;&nbsp;&nbsp;Attends United Way functions some which may be after hours. Environment, Physical Activity, and Mental Demands •&nbsp;&nbsp;&nbsp;&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). &nbsp;Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •&nbsp;&nbsp;&nbsp;&nbsp;Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. &nbsp;Demands also involve protracted concentration. The incumbent in this position must be able to read and interpret documents or instruments; possess strong telephone skills; perform highly detailed work; assist or guide problem solving; perform mathematical functions; prepare written communication; perform specialized analytical reasoning; withstand stress; and handle multiple, concurrent tasks and constant interruptions. Will be required to develop skills in the operation of the ANDAR database software. POSITION REQUIREMENTS&nbsp; These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. &nbsp;The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. &nbsp;Individual abilities may result in some deviation from these guidelines. Education and Experience •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's Degree or equivalent, including two years’ experience in public relations, advertising, communications, or marketing.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience with video and photography.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience working with or knowledge of United Way operations desirable.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Superior writing skills.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Proficient in computer skills and digital literacy (minimum of Microsoft and Adobe software programs). Skills and Abilities&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Flexibility is a key attribute for this position. •&nbsp;&nbsp;&nbsp;&nbsp;Digital Marketing •&nbsp;&nbsp;&nbsp;&nbsp;Creating Brand Experiences for Everyone •&nbsp;&nbsp;&nbsp;&nbsp;Drives Engagement •&nbsp;&nbsp;&nbsp;&nbsp;Effective and Engaging Communication •&nbsp;&nbsp;&nbsp;&nbsp;Visionary Personal Characteristics and Skills&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Dedicated to shared and measurable goals for the common good – creating, resourcing, scaling and leveraging strategies for broad investment and impact. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Able to build trust in United Way and its relevance in the community.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Values the network and strives to leverage United Way’s breadth of community presence, relationships, and strategy. •&nbsp;&nbsp;&nbsp;&nbsp;Understand community trends and human service issues.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ability to build relationships with different types of people, including clients, organization members, and providers. United Way of Brevard is an equal opportunity employer. We offer a competitive salary, a learning environment, and employee benefits to include health insurance, paid holidays, paid time off, and a retirement plan. This role is in person. &nbsp;Please apply online or submit your resume and cover letter to <a href="mailto:hr@uwbrevard.org" target="_blank">hr@uwbrevard.org</a>.UNITED WAY CORE COMPETENCIES FOR ALL STAFF •&nbsp;&nbsp;&nbsp;&nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. &nbsp;This drives their performance and professional motivations.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. •&nbsp;&nbsp;&nbsp;&nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. •&nbsp;&nbsp;&nbsp;&nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. ABOUT BREVARD COUNTY FLORIDA Brevard County, Florida, also known as Florida’s Space Coast, is a groundbreaking region along the east coast of the Sunshine State. Home to the world-famous launch pads of Kennedy Space Center and Cape Canaveral Space Force Station, Brevard County’s rich history is built upon generations of high-tech talent, yet boasts a small-town community feel where members can truly make a difference. With an abundance of amenities for the right work-life balance, Florida’s Space Coast offers a unique lifestyle with tropical weather, cultural activities, educational opportunities, year-round outdoor recreation, and a family-friendly atmosphere. Even the world's most significant vacation playground is just a short ride, which means you can get annual passes for endless access to the thrills and off-season crowds at Orlando theme parks and attractions, all while enjoying the relaxed oceanside community that has sent man to the moon, and continues to launch advances for humankind. You can learn more about the endless lifestyle options found here, at <a href="http://www.LiveBigSpaceCoast.com" target="_blank">www.LiveBigSpaceCoast.com</a>. &nbsp;

United Way of Brevard County, Florida

United Way of Brevard 

Communications Specialist

OVERALL PURPOSE OF THIS ROLE:&nbsp;To provide administrative assistance and communications support to the planning body for the Orlando Service Area (Brevard, Lake, Orange, Osceola, &amp; Seminole).KEY ACCOUNTABILITIES:<ol><li>Provide routine secretarial support for the Planning Council Support including: word processing, printing, copying, faxing, filing, publishing and mailing of correspondence.&nbsp;</li><li>Generate, edit and share daily social media content (original text, images, video, or HTML) that is creative, engaging, builds meaningful connections, and encourages members to take action.&nbsp;</li><li>Build and execute social media strategy for increasing online engagement through e-mail, newsletters, texting, and the Planning Council website.</li><li>Monitor approved planning body communication channels for public comment, letters of support requests, and new member applications.&nbsp;</li><li>Transcribe and distribute meeting minutes at planning body, committee, provider, and other applicable meetings.&nbsp;</li><li>Coordinate with planning body members to obtain approvals and ensure receipt of planning body meeting materials to the designated County representative.</li><li>Maintain copies of all written and electronic records, including meeting notices, monthly calendars, minutes, audio recordings, and attendance sheets.</li><li>Update the monthly attendance roster for all planning body meetings and generate data for internal volunteer engagement reporting.&nbsp;</li><li>Coordinate all meetings affiliated with the Planning Council Support including preparation of materials, reserving meeting rooms, meeting room set-up/clean-up, ordering food, securing vendors, and coordinating transportation for planning body members.</li><li>Maintain an e-mail/distribution list of local service providers, members of the public, and Planning Council members for distribution purposes</li><li>Develop staff reports and prepare consolidation of reports for use by appropriate staff, consultants, and other interested parties.&nbsp;</li><li>Identify and schedule presenters for the Ryan White Community Meeting on topics relevant to people with HIV and issues impacting the system of care.&nbsp;</li><li>Provide support to the Planning Council for events, outreach, and recruitment activities.&nbsp;</li><li>Aid in the preparation of the annual data presentation, priority setting, and resource allocation process for the Orlando Service Area.</li><li>Respond to requests for information from the public pertaining to Planning Council business.</li><li>Assist the Planning Council Support Manager and Coordinator with providing technical assistance to planning body members as needed.</li><li>Maintain inventory of all Planning Council Support supplies.</li><li>Assist the Planning Council Support Coordinator with maintaining Planning Council member’s conflicts of interest and with the completion of planning body member appointment process and reappointment process.</li><li>Identify, oversee, and/or support innovative special projects that enhance the productivity and efficiency of the Planning Council, department and organization.&nbsp;</li><li>Contribute to the overall organizational success by performing other duties and responsibilities as assigned.</li></ol>ATTRIBUTES &amp; BEHAVIORS:<ul><li>Mission Focused:&nbsp;Create real social change that leads to better lives and healthier communities.</li><li>Relationship-Oriented:&nbsp;Cultivate and manage relationships toward a common goal.</li><li>Collaborator:&nbsp;Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.</li><li>Results-Driven:&nbsp;Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of HFUW and the greater network.</li></ul>EDUCATION AND EXPERIENCE:<ol><li>High school diploma or equivalent. Associate’s degree preferred.</li><li>At least two years of experience performing administrative tasks preferred.&nbsp;</li><li>Intermediate proficiency using computer applications such as Microsoft Word, Excel, Power Point, Outlook, Microsoft Teams, SharePoint, and WebEx.&nbsp;</li><li>Ability to record/transcribe clear and concise minutes.</li><li>Excellent writing, editing, presentation and communication skills.</li><li>Experience working with social media and WordPress preferred.</li><li>Prior experience with HIV/AIDS related organizations preferred.</li><li>Knowledge of HIPAA guidelines preferred.</li><li>Positive attitude, detail and customer-oriented with good multi-tasking and organizational ability.</li><li>Ability to handle multiple high volume tasks or projects.</li><li>Ability to work alternate schedules which may include evenings and weekends.</li></ol>PHYSICAL DEMANDS:Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 25 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.&nbsp; Reliable transportation and valid driver’s license required.&nbsp; Job involves frequent interactions with internal and external customers, and routinely intense public contact.

Planning Council Support Specialist

TITLE: Corporate Engagement Coordinator&nbsp;DEPARTMENT: Resource Development&nbsp;REPORTS TO: Vice President of Resource Development&nbsp;STARTING SALARY: $45,000-$50,000&nbsp;EMPLOYMENT STATUS: Full-Time&nbsp;FLSA STATUS: Exempt&nbsp;WHO WE ARE &amp; WHAT WE DO: United Way of Olmsted County (UWOC) is a community change organization that fights for the education, health, and financial stability of every person in our community. United Way fights to erase divisions, bridge divides, and right inequities. We connect people with resources that change lives and transform our community. You can learn more about our organization, our impact, and our values at <a href="http://www.uwolmsted.org.&amp;nbsp" target="_blank">www.uwolmsted.org.&amp;nbsp</a>;HOW YOU’D FIT IN &amp; STAND OUT: •This role is managed by the Vice President of Resource Development and sits on United Way’s Resource Development team, which is a team of four. •Our team has a strengths-based culture and finds value in diverse skills and strengths. •Our team is a group of dedicated relationship builders who inspire others to share their time, talents, and treasures to advance the mission of UWOC to achieve community-level change. We serve as representatives ofthe mission and secure resources to fund the mission. •We are looking for someone to take on the role of our Corporate Engagement Coordinator. This role will requirea high degree of relationship building both individually and in group settings in a variety of workplaces in ourcommunity. •This role also requires exceptional organizational skills and the ability to prioritize many competing tasks. •In other nonprofit organizations this role may have a title like “Fundraiser.”PRIMARY RESPONSIBILITIES &amp; EXPECTATIONS: The Corporate Engagement Coordinator recruits, develops, and supports the volunteers (workplace champions) who are the key to the success of our annual workplace campaign. An annual workplace campaign allows businesses in our area to encourage philanthropic giving, primarily through payroll deduction. The United Way raises approximately 70% of our funding through our workplace campaigns. Approximately 100 businesses in Olmsted County run a workplace campaign. Understanding the motivation, goals, and needs of the businesses, their employees, and their volunteers, the Corporate Engagement Coordinator ensures a successful annual workplace campaign.Fundraising •Collaborate with our corporate partners and coordinate workplace fundraising campaigns to achieve revenue goals. •Recruit, train, and support campaign volunteers through their workplace so they can be effective advocates as they invite their fellow co-workers to invest philanthropically in our community.•Coordinate the development, organization, and distribution of campaign supplies, both physical and digital.This may include training documents, swag gifts, flyers, and other items deemed necessary to run an effectivecampaign.•Coordinate workplace engagement events, including kick-offs and award ceremonies.•Coordinate group volunteer opportunities for corporate partners through collaboration with local nonprofits.•Assist with sponsorship prospecting, recruitment, and asks, as needed.•Attend networking events throughout the community to build relationships and increase donor prospects.•Analyze fundraising campaign results and develop strategies for continuous improvement.•Ensure an updated donor database for workplace giving and track touch points and progress via our CRM,ANDAR.Small Business Network •Develop a plan for volunteer and engagement opportunities with a focus on the needs of our small business community.•Work alongside a volunteer committee to re-launch our Small Business Network.•Recruit local businesses to join the Small Business Network and make a financial contribution.•Increase engagement opportunities with our organization for local small businesses.•Expand program to new local markets, as our service area grows. &nbsp;Specific work experience in each of these areas is not required, we welcome the opportunity of growth. We expect our new Corporate Engagement Coordinator will have done some but not all of these types of tasks in the past. We will provide support for on-the-job learning if you possess the core competencies described below:&nbsp;THIS JOB IS FOR YOU IF YOU:•Are a great storyteller and are passionate about helping people thrive in our community.•Enjoy community and corporate outreach and being out of the office, meeting with volunteers and advocates.•Feel comfortable presenting information to various audiences and speaking in front of small and large groups.•Have direct or transferable work or volunteer experience, such as event planning, customer service, or sales.•Have experience using technology such as CRMs or databases, Office 365, Microsoft Teams, Zoom, Microsoft Forms, Online Email Marketing Platforms (like MailChimp or Constant Contact), as well as learning new software.•Are committed to excellence and to providing exemplary customer service.•Possess outstanding interpersonal, team, and customer service skills.•Are flexible; can change focus and priorities easily; able to prioritize and multi-task in a fast-paced environment.•Have an ability to work independently with little or no supervision.•Have an exceptional ability to follow-through.•Are proactive, able to anticipate problems, and plan solutions.•Possess strong organization and planning skills.•Possess the following core competencies: Mission Focused – The United Way Pro’s top priority is to create social change that leads to better lives and healthier communities. This drives their performance and professional motivation. Relationship-Oriented – The United Way pro understands that people come before process and is astute in cultivating and managing relationships toward a common goal. Collaborator – The United Way Pro understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Results-Driven – The United Way Pro is dedicated to shared and measurable goals for the common good: creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. Brand-Steward – The United Way Pro is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.HOURS: •Our typical work week is 37.5 hours.•Located in Olmsted County – We are looking to hire a resident or someone willing to live within daily commuting distance, as we are rooted in our local community.•Typical office hours are Monday-Friday from 8:30 a.m. - 4 p.m.•We offer flexible work schedules to meet individual and family needs, and we need you to be available during peak times to meet with internal and external stakeholders. We are willing to work together to make sure both employee and organizational needs are met.•Availability outside of typical office hours is expected for special events, as individual circumstances allow.•Transportation is required to attend meetings and events in the community.OUR WORKPLACE: United Way of Olmsted County is an equal opportunity employer. Individuals who share lived experiences with the people and communities we serve are strongly encouraged to apply. We intentionally do our best to eliminate bias and remove barriers for applicants. UWOC encourages applications from individuals of all races, genders, ages, and abilities. COMPENSATION AND BENEFITS: •Starting salary of $45,000 - $50,000 per year, depending on qualifications.•Employees are paid electronically twice a month.•Benefits include health, dental, and life insurance; 403b retirement plan with generous employer match available after one year of employment; up to 8 weeks paid parental leave.•20 days paid time off plus 10 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays to be used at the employee’s discretion).TO APPLY: To apply, please email Stephanie Rudeen (<a href="mailto:stephanier@uwolmsted.org" target="_blank">stephanier@uwolmsted.org</a>) with a cover letter and resume. Qualified applicants will receive a reply to schedule a follow-up conversation. We will keep the position open until it is filled.

United Way of Olmsted County

Corporate Engagement Coordinator 

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Part-time Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Wednesday 9:30am – 5:30pm &amp; Friday 8:30am – 4:30pm (14 hours)</li>
<li>Sunday 10:30am – 6:30pm, Monday 10:00am – 6:00pm, &amp; Friday 10:00am – 6:00pm (22.50 hours)</li>
<li>Saturday 8:00am – 4:00pm, Sunday 7:00am – 3:00pm (14 hours)</li>
<li>Sunday 11:30am – 6:30pm, Monday 11:00 am – 6:00pm (14 hours)</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>

211 Community Resource Navigator (Part-Time)

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211. The working contact center shift hours are flexible based on the need for additional coverage and the Community Resource Navigator will be expected to pick up a minimum of 3 shifts per month based on the person’s general availability. Additionally, the PRN Community Resource Navigator will sign on to check communications one hour per week to stay up to date on the changes in the database, processes, or seasonal programs.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Status: Part-Time/As Needed
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Based on personal availability and available open shifts. The ideal candidate can work a minimum of 8 hours a week during day, evening, and/or weekend hours.</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li>
<li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to provide services respectfully alongside all diverse populations.</li>
<li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li>
<li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li>
<li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but not limited to: ServicePoint, NICE inContact, Outlook, Microsoft Suite (Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li>
<li>Bilingual Spanish is preferred but not required.</li>
</ul>The ideal candidate demonstrates:&nbsp;
<ul><li>A compassionate curious communication style, especially with clients</li>
<li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li>
<li>Works to build trusting relationships with others</li>
<li>Respect in all interactions</li>
<li>Clear and effective explanation of processes in multiple ways</li>
<li>Continuous learning</li>
<li>Reflection for improvement and seeks authentic feedback</li>
<li>Eagerness to adopt best practices</li>
<li>Responds to communications in a timely manner</li>
<li>Understands the impact their actions can have on others and manages conflicts effectively</li>
<li>Cooperation and participation</li>
<li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li>
</ul>OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

211 PRN Community Resource Navigator

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Monday - Friday 9:30am – 5:30pm</li>
<li>Monday - Tuesday &amp; Friday 9:30am – 5:30pm, Saturday 9:00am – 5:00pm, &amp; Sunda 8:00 am – 4:00 pm</li>
<li>Sunday 11:00pm – Monday 7:00am, Tuesday – Friday 12:00am (midnight) – 7:30am</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li>
<li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to provide services respectfully alongside all diverse populations.</li>
<li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li>
<li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li>
<li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but not limited to: ServicePoint, NICE inContact, Outlook, Microsoft Suite (Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li>
<li>Bilingual Spanish is preferred but not required.</li>
</ul>The ideal candidate demonstrates:&nbsp;
<ul><li>A compassionate curious communication style, especially with clients</li>
<li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li>
<li>Works to build trusting relationships with others</li>
<li>Respect in all interactions</li>
<li>Clear and effective explanation of processes in multiple ways</li>
<li>Continuous learning</li>
<li>Reflection for improvement and seeks authentic feedback</li>
<li>Eagerness to adopt best practices</li>
<li>Responds to communications in a timely manner</li>
<li>Understands the impact their actions can have on others and manages conflicts effectively</li>
<li>Cooperation and participation</li>
<li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li>
</ul>Compensation&nbsp;and Benefits: United Way of Kansas City offers a competitive salary commensurate with experience, benefits package including full health and dental coverage; “unlimited flexible” vacation; 403(b) with company match; flexible office culture; employee development opportunities and a hybrid work environment.&nbsp;
OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

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