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POSITION SUMMARY Oversee the Heart of Florida United Way building, ensuring its cleanliness, maintenance, and safety while maintaining compliance with all applicable building and safety codes. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Oversee and manage all building maintenance, repairs, and preventative maintenance schedule, encompassing tenant-leased spaces, common areas, parking lots, grounds, and both the interior and exterior of the building.</li><li>Conduct routine janitorial tasks to ensure the cleanliness and upkeep of common areas and restrooms throughout the day as needed.</li><li>Oversee the operation, maintenance, and access of all building-related equipment and security technology.</li><li>Foster and maintain strong relationships with outside vendors to keep contracts up-to-date, secure competitive pricing, and ensure services are delivered as per contract terms.</li><li>Answer and coordinate inbound communications related to the facility.&nbsp;</li><li>Process the intake of maintenance requests.&nbsp;</li><li>Collaborate with other departments to ensure building safety and improve overall presentation.&nbsp;</li><li>Conduct research, troubleshoot issues, coordinate efforts, and implement solutions to address facility needs and safety hazards.&nbsp;</li><li>Address after-hour and emergency calls promptly, ensuring swift responses to maintenance and security issues.</li><li>Ensure compliance with safety regulations (fire, OSHA, etc.).</li><li>Maintain and update the building manual, ensuring appropriate staff are informed and trained on the content.</li><li>Process vendor payments and work closely with HFUW’s Finance team to ensure that all payment requests are processed accurately and timely.&nbsp;</li><li>Support with occasional offsite and onsite events and meetings (room setup and cleanup).</li><li>Develop expertise in maintenance requirements, including electrical systems, plumbing, irrigation, HVAC, and common repair tasks.</li><li>Distribute copy paper to various stations throughout the building, ensuring all areas are adequately stocked.</li><li>Research, order, track and receive building inventory, supplies, and equipment.</li><li>Oversee the maintenance and upkeep of the company van, ensuring it remains in optimal working condition.</li><li>Manage resources effectively within budgetary constraints.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.&nbsp;</li><li>Assist HFUW response in times of emergency and/or disasters.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>Valid Driver License required.&nbsp;</li><li>Three to five years of building maintenance experience required.&nbsp; Commercial building experience preferred.</li><li>Experience with HVAC, electrical work, plumbing and/or construction preferred.</li><li>Advanced knowledge of safety standards and reporting requirements required.</li><li>Proficiency in Microsoft Office required.&nbsp;&nbsp;</li><li>Customer service skills and experience required.&nbsp;</li><li>Attention to detail and accuracy.&nbsp;</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision.</li><li>Excellent communication skills, both written and oral, with strong listening abilities.&nbsp;</li><li>Ability to utilize critical thinking and problem-solving skills.&nbsp;</li><li>Ability to utilize organizational skills effectively.&nbsp;</li><li>Must demonstrate a strong work ethic and uphold high levels of professionalism.</li><li>Must possess and maintain an up-to-date mobile device to ensure access to necessary applications and systems.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers.&nbsp;</li><li>Constantly operating machinery and/or power tools.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.&nbsp;</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly traveling to the office or offsite location.&nbsp;</li><li>Constantly lifting and moving of items weighing up to approximately 50 pounds or more.</li><li>Constantly bending, stooping, or kneeling.</li><li>Constantly ascending or descending ladders, stairs, ramps, and the like.</li><li>Constantly moving about to accomplish tasks or moving from one worksite to another.</li><li>Occasionally operating motor vehicles (passenger van and similar vehicles).</li><li>Occasionally viewing information on a computer screen.&nbsp;</li><li>Occasionally moving self in different positions to accomplish tasks in various environments including tight and confined spaces.</li></ul> WORKING CONDITIONS Working conditions include:<ul><li>Constantly working in an indoor or outdoor environment with high or low temperatures.</li><li>Occasional early mornings, evenings, and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li><li>Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Facilities Technician

<h4 id="h-employment-and-careers">WORK UNITED</h4> <h2> 211 &amp; Crisis Services Specialist </h2> <dl> <dt> Job Title </dt> <dd> 211 &amp; Crisis Services Specialist </dd> </dl> <dl> <dt> Job ID </dt> <dd> 27740747 </dd> </dl> <dl> <dt> Work Remote </dt> <dd> Yes </dd> </dl> <dl> <dt> Location </dt> <dd> Remote </dd> </dl> <dl> <dt> Other Location </dt> </dl> <dl> <dt> Description </dt> <dd> POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level: <ul> 	<li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li> 	<li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li> 	<li>Provide appropriate screenings for specialized programs.</li> 	<li>Access multiple databases for resources and appropriately refer contacts.</li> 	<li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li> 	<li>Maintain accurate data collection on all contacts in the appropriate database.</li> 	<li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li> 	<li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li> 	<li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li> 	<li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li> 	<li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li> 	<li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li> </ul> JOB REQUIREMENTS Job requirements include: <ul> 	<li>High School diploma or equivalent required.</li> 	<li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li> 	<li>Experience with Microsoft Office required.</li> 	<li>Client management databases or other relational database experience, preferred.</li> 	<li>Demonstrated knowledge of health and human services desired.</li> 	<li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li> 	<li>Ability to multi-task and work in a fast-paced contact center.</li> 	<li>Bilingual in English/Spanish preferred.</li> 	<li>Must have access to a private, secure, and stable high-speed internet connection.</li> 	<li>Must have access to a quiet, confidential workspace.</li> </ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDS Physical demands include: <ul> 	<li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li> 	<li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li> 	<li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li> 	<li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li> 	<li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li> 	<li>Constantly viewing information on a computer screen. &nbsp;</li> 	<li>Occasionally traveling to the office when needed.</li> </ul> WORKING CONDITIONS Working conditions include: <ul> 	<li>Remote, inside working environment.</li> 	<li>High level of long periods of concentration.</li> 	<li>Constant customer interaction.</li> 	<li>Reliable transportation required.</li> </ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing vacation time (2 weeks your 1st year), sick time (1 day/mo.), and personal time (2 days/year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed. </dd> </dl> <dl> <dt> Pay Range </dt> <dd> $15.00 &nbsp; None to $0.00 &nbsp; None </dd> </dl> <h3> Option 1: Create a New Profile </h3>

211 & Crisis Services Specialist

About United Way of St. Johns County&nbsp;Since day one, our mission at United Way of St. Johns County has been to engage and inspire communities to create a shared vision for the future and set goals for collective action in the areas of health, education, and income. And that’s exactly what we do. Every year, we’re amazed by the generous hearts and continued support of those in our community. We hope to grow our team by adding committed changemakers.&nbsp;Mission and Vision&nbsp;UW-SJC exists to improve lives in St Johns &amp; Putnam Counties. The vision is to inspire &amp; lead a community united in providing transformative health, education &amp; financial stability for all generations by collaborating with donors, partners &amp; volunteers&nbsp;Position Summary&nbsp;The Executive Assistant will provide high-level administrative support to the President / CEO. Reporting directly to the President/ CEO, the Executive Assistant provides executive support in a one-on-one working relationship with the President / CEO and members of the team. The Executive Assistant also serves as a liaison to internal staff and Board of Directors; organizes and coordinates executive outreach and external relations efforts and oversees special projects. The Executive Assistant must be creative and enjoy working within a fast-paced environment. The ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.&nbsp;Position Duties &amp; Responsibilities&nbsp;The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.&nbsp;Provide executive support to the President/CEO, through daily management of emails, calendar, coordination of internal and external meetings, tracking tasks and managing communication. Provide and lead support to both internal and external parties with a high level of professionalism and in a manner that reflects positively on the organization.&nbsp;Manage sensitive matters with a high level of confidentiality and discretion, especially decisions directly impacting the operations of United Way.&nbsp;Provide high level calendar management. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.&nbsp;Monitor, organize and respond to email questions on behalf of President/CEO.&nbsp;Prepare Word, Excel, PowerPoint presentations, emails, agendas, reports, special projects, and other documents in support of objectives for the organization.&nbsp;Proofread various department emails, letters, materials, and other documents.&nbsp;Create end of day report that outlines tasks, meetings and communication that need action.&nbsp;Work closely with the President/CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the President/CEO updated. Anticipate needs in advance of meetings, conferences, etc.&nbsp;Provide "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the President/CEO and team members, demonstrating leadership to maintain credibility, trust, and support.&nbsp;Coordinate communications with others to schedule meetings and projects for the master online calendar for upcoming events, engagements, etc while ensure deadlines are met by staff.&nbsp;Manage all aspects of preparation/management for meetings which include assembling materials, technology and meeting set up and logistics.&nbsp;Conserve the Executive's time by reading, researching, collecting, and analyzing information as needed, in advance.&nbsp;Excellent communication and time management skills; proven ability to meet deadlines.&nbsp;Be responsive to emails/texts/phone calls in a timely manner.&nbsp;Project Collaboration and Support&nbsp;Organize, and maintain shared online folders, documents, reports, and records for the team through Microsoft Teams and other online platforms. Provide administrative support for organization initiatives.&nbsp;Create and maintain Teams folder to ensure files and folders are organized and easy to navigate.&nbsp;Create, file, and manage process documents for projects and community Impact work.&nbsp;Invoice Management and Contract Tracking&nbsp;Oversee team's subscription renewals, invoices, and contracts. Process invoices and manage software service agreements. Develop and maintain invoice tracking reports to monitor billing dates, subscription renewals, and contracts.&nbsp;Manage and monitor reports for projects (i.e., finance, legal, budget reports, invoices, contracts).&nbsp;Create and manage invoice tracking spreadsheet in Excel to monitor and track invoices, subscription renewals, contracts, and ad hoc purchases.&nbsp;Send monthly notification emails prior to invoice due dates.&nbsp;Process purchase orders for all contracts, invoices, and ad hoc billing.&nbsp;Manage online subscription and payments.&nbsp;Perform special assignments and other work, on an as-needed basis.&nbsp;Flexibility&nbsp;UWSJC is evolving with our changing external environment. Flexibility and adaptability are key attributes for this position. A willingness to take on additional duties to ensure the success of the team is essential.&nbsp;Qualifications&nbsp;To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. The individual in this role must display the highest level of integrity and confidentiality. United Way values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual will have effective communication skills, attention to detail and organization, flexibility and adaptability.&nbsp;Education and/or Experience&nbsp;High School education required. Bachelor's degree preferred.&nbsp;3-5 years of related experience required working in a role supporting executives.&nbsp;Advanced Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).&nbsp;Must have excellent written and verbal communications skills.&nbsp;Flexible hours as dictated by the needs of business for projects and meetings.&nbsp;Must have a strong reputation for integrity and professionalism.&nbsp;Ability to resolve conflict constructively.&nbsp;*Work experience may substitute for education requirements on a case-by-case basis.&nbsp;Physical Demands:&nbsp;&nbsp;The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;The candidate should be able to show the ability to work in a fast-paced, sometimes stressful environment with a high adaptability to change. Ability to attend some United Way events during evenings and weekends. Communicate with staff, volunteers, donors, agencies, companies and other customers by telephone, email, and in face-to-face, one-to-one or group settings. Use telephone, laptop, computer, monitor, mouse, keyboard, printer/copier, calculator and standard office equipment. Sit at a desk for extended periods of time. Lift and move objects up to 10 pounds such as large binders, boxes, books and small office equipment. Have sufficient finger/hand coordination and dexterity to operate and adjust office equipment such as telephone, computer, printer/copier and calculator.&nbsp;Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;Office setting, with sustained use of a computer.&nbsp;The noise level in the work environment is minimal to moderate.&nbsp;Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.&nbsp;Salary / Benefits&nbsp;Competitive Salary and Benefits package available commensurate with experience.&nbsp;This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWSJC employees are employed on an at-will basis. In addition, nothing in this position description restricts UWSJC’s right to assign or reassign duties and responsibilities to this position at any time.&nbsp;Salary/Salary Range&nbsp;$40-50K&nbsp;How to Apply&nbsp;To submit your application please email your resume and cover letter to <a href="mailto:info@unitedway-sjc.org" target="_blank">info@unitedway-sjc.org</a>.&nbsp;

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