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Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director of Strategy and Mission AdvancementLocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Must reside in WisconsinThe Contracts and Operations Coordinator will support the organization by managing contracts, ensuring compliance, and optimizing operational processes. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively across departments to ensure smooth and efficient operations.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in ensuring the organization’s operations run smoothly and efficiently, supporting the mission through effective contract management and operational coordination.Contract Management:<ul><li>Develop, draft, and review procurement contracts, ensuring alignment with the organization’s needs, compliance standards, and best practices.</li><li>Create, implement, and maintain a contract tracking and management system to oversee contract life cycles, renewals, modifications, and terminations.</li><li>Ensure all procurement contracts adhere to organizational policies, legal standards, and funder requirements.</li><li>Serve as a lead Contract Specialist for all types of contracts and MOUs.</li><li>Assist with contract submissions, including gathering information, progress tracking, signature processing, delivery, and serving as liaison with the executive office, finance, and other internal teams.</li><li>Coordinate the collection of data to maintain department dashboards for internal and external reporting (Key Performance Indicator reporting).</li><li>Coordinate interactions and manage relationships between partners, sub awardees, and contracted partners.</li></ul>Operations Coordination:<ul><li>Support the development and implementation of operational policies and procedures.</li><li>Assist in the planning and execution of organizational projects and initiatives.</li><li>Coordinate with various colleagues to ensure alignment and efficiency in operations.</li><li>Monitor and report on operational performance metrics, identifying areas for improvement.</li><li>Oversee the maintenance, continuity, and consistency of business processes related to operational services.</li><li>Identify service improvement opportunities to enhance operational efficiency.</li><li>Create and maintain documentation, procedures, standards, and policies related to operational services.</li></ul>Compliance and Reporting:<ul><li>Ensure compliance with local, state, and federal regulations related to contracts and operations.</li><li>Prepare and submit required reports to regulatory bodies and funding agencies.</li><li>Support the finance team in maintaining accurate records and documentation for audits and desk reviews.</li><li>Assist in the development and implementation of risk management strategies.</li><li>Ensure subrecipient monitoring procedures comply with federal and other applicable regulations.</li><li>Lead regular monitoring reviews to ensure sub awardee compliance with State of Wisconsin and OMB requirements for grant fiscal management.</li><li>Assist in interpreting and applying laws and regulations, executive orders, Office Management Budget (OMB) circulars, funder requirements, and state statutes as they relate to grant administration.&nbsp;</li><li>Ensure procurement activities align with legal standards, funding requirements, and organizational goals.</li></ul>Financial Management:<ul><li>Utilize financial accounting software systems to process expenditures, produce financial reports, reconcile expenses, and initiate corrections.</li><li>Assist in determining if grant budget modifications are needed to align with activities.</li><li>Support the accounting team in reviewing monthly and quarterly grant financials to ensure completeness and accuracy; initiate corrections as needed.&nbsp;</li><li>Work closely with program managers, finance, and other functions to establish vendor agreements that support the mission and objectives of the organization.</li><li>Build strong, long-term relationships with suppliers to ensure procurement activities contribute to the success and sustainability of the agency’s programs.</li></ul>Education and Experience<ul><li>Bachelor’s degree in business administration, management, or a related field; or appropriate combination of education and experience.</li><li>Minimum of three years of experience in contract management, operations, or a related role.</li><li>Experience in a non-profit or public sector environment is a plus.</li><li>Three years of grant project implementation and/or fiscal management experience.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and contract management software.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving skills and the ability to think critically.</li><li>Knowledge of legal and regulatory requirements related to contracts and operations.</li><li>High level of integrity and professionalism.</li><li>Demonstrated project coordination skills, including knowledge of tools and processes for effective timeline monitoring, deliverables tracking, regular team communication, and continuous improvement strategies.</li><li>Demonstrated experience in handling and securing documents containing sensitive and confidential information.</li><li>Flexible – able to adapt to changes in client/internal needs quickly and work flexible hours to meet challenging and changing deadlines.</li><li>Customer service focus, curiosity, and analytical thinking.</li><li>Global/organizational perspective, problem-solving skills, ability to work in a fast-paced environment, high attention to detail, initiative, and commitment to excellence.</li><li>The ideal candidate is a quick learner, a strong performer, an individual with strong attention to detail, a desire for accuracy to support the organization’s contract’s function, and a team player passionate about their work and takes pride in attention to detail for successful outcomes.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

Nonprofit Operations Coordinator

Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid- Must reside in Wisconsin; some in-state travel requiredThe Navigator and Outreach Specialist will be an essential part of the 211 and Techquity WI teams. This specialist will collaborate directly with clients by providing navigation, support and case management services. On the 211 team the navigator will support our Caregiver program (30-40%). Additionally, this specialist will collaborate directly with clients receiving loaned devices through Techquity WI to help them gain digital skills, troubleshoot technical issues, and feel confident using their device to support their everyday needs for education, employment, health monitoring, and more. The role will involve identifying eligible individuals, onboarding program partners, guiding enrolled individuals through technology setup, supporting laptop distribution events, and providing ongoing digital literacy training and navigation. This assistance will be provided virtually, with some in-person assignments but may also include other communication methods that work for the learner. Some travel will be required.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Way improves lives and strengthens communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity WI. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide Techquity Wisconsin programming. The Outreach &amp; Navigation Specialist for Central Wisconsin will be responsible for the following:<ul><li>Outreach and Engagement:<ul><li>Interview clients to explore and assess their needs. Build rapport with clients by active listening, showing empathy and patience.&nbsp;</li><li>Accurately identify and provide referrals to community services utilizing the 211 database.&nbsp;</li><li>Offer supportive listening and advocate on behalf of the client.&nbsp;</li><li>Encourage and support clients in exploring online resources, including telehealth, education, and essential services.&nbsp;</li><li>Set and confirm goals with the client to support their plan, connectivity needs, and internet use priorities. Plan and manage assistance to each client with the goal of fulfilling the agreed goals.</li><li>Document client interactions, event details, device distribution, &nbsp;and navigation progress in case management systems to track outcomes and support follow-up.</li><li>Collaborate closely with team members to gather and report on client success metrics, providing insights to improve service delivery.</li></ul></li></ul><ul><li>Digital Navigation and Support<ul><li>Identify and enroll eligible clients in the Techquity Wisconsin device loan program.</li><li>Facilitate device distribution according to program plan and funder requirements.</li><li>Conduct individualized assessments with each client to determine program eligibility and clients’ specific technological needs, home internet and device access, and digital skill needs.&nbsp;</li><li>Assist clients with device setup (e.g., laptops, tablets), internet connectivity, and troubleshooting.</li><li>Provide guidance on safe internet practices, including cybersecurity and protecting personal information.</li><li>Serve as on-call responders to device and internet-related questions from device recipients. Help with device navigation, problem-solving, and replacements if devices fail.</li><li>Distribute tip sheets and other resources, and schedule follow-up sessions.&nbsp;</li></ul></li></ul><ul><li>Community Training and Digital Literacy:<ul><li>Conduct one-on-one and small group sessions to help clients navigate digital tools and resources confidently, and that meet the clients’ specific needs.</li><li>Provide orientation to the Wisconsin Community Skills website for digital skilling and upskilling.</li></ul></li></ul><ul><li>Community Engagement with Cultural Sensitivity:<ul><li>Onboard eligible community partners, guiding them through the device enrollment and distribution process.</li><li>Function as a supportive digital guide for diverse populations, ensuring cultural sensitivity and inclusivity in every interaction.</li><li>Develop and distribute coordinated, consistent local program outreach and recruitment materials.</li><li>Engage with local community events, promoting digital literacy resources and offering digital navigation services in a way that builds trust and rapport.</li></ul></li></ul><ul><li>Other Duties as Assigned</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education, Skills, and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent experience.</li><li>Knowledge of the human service delivery system.</li><li>Spanish and/or Hmong language skills highly desired. Work experience with the Hispanic or Hmong community is also a plus.&nbsp;</li><li>A valid Driver’s License and current auto insurance are necessary.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams). Self-initiative in learning modern technologies and advancing tech skills.</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, tech support, volunteer training, or similar programs a plus.</li><li>Customer services experience with demonstrated innovations and flexibility to meet the needs of clients.</li><li>Problem-solving and creativity with the ability to manage competing priorities in a positive manner.&nbsp;</li><li>Cultural competence demonstrated by the ability to collaborate with diverse clients from different&nbsp;racial, socio-economic, and ethnic communities.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Navigator and Outreach Specialist

Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must reside in WisconsinThe Program Coordinator will perform program and administrative work, including coordinating program events, outreach and engagement, data processing, record-keeping, reporting, and tracking grant and financial records. This role supports senior leadership in dealing with a diverse group of external and internal stakeholders. The Program Coordinator will coordinate programs within the Connected Communities portfolio, which is comprised of several key statewide initiatives including Volunteer Wisconsin and Techquity Wisconsin.&nbsp;ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, sound judgment, and dynamic teamwork. The person should be organized, should excel at effective communication, and should have sound technical skills, and a strong operational focus, with the ability to prioritize effectively among competing responsibilities. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate a strong sense of initiative, eagerness to learn and grow, and care for the work, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide programs and assisting assigned program directors with administrative, financial, outreach, and program implementation functions. The Program Coordinator ensures the smooth operation of programs and provides critical support to senior leadership.Planning and Coordination:<ul><li>Coordinate and implement programs, activities, and events, including creating schedules, timelines, and budgets.</li><li>Manage day-to-day program operations, ensuring alignment with mission, values, guidelines, policies, and procedures.</li><li>Contributes to the ongoing improvement of workflow and project practices.</li><li>Assist with administrative tasks such as scheduling appointments, coordinating forms and files, scheduling meetings, copying, filing, scanning, and preparing mailings.</li><li>Monitor program progress, collect relevant data, and document key metrics to measure impact and performance. Provide status updates and comments as needed.</li><li>Prepare and submit reports, dashboards, and proof of performance for leadership and stakeholders.</li><li>Plans and tracks the project roadmap and monitors progress.</li><li>Establishes written program policies and documentation.</li></ul>Data, Monitoring and Reporting:<ul><li>Ensure programs are on schedule, within budget, and meeting standards.</li><li>Manage program databases, compile, and analyze data, and prepare reports.</li><li>Maintain program records, reports, presentations, and proposals.</li><li>Prepare and present regular reports on program progress, outcomes, and impact to stakeholders.&nbsp;</li><li>Enter individual and summary transactions into the enterprise system.</li><li>Review partner invoices and requests for reimbursement, ensuring compliance with funder requirements.</li><li>Troubleshoot problems, perform vendor/account research, and provide instruction and guidance as needed.</li><li>Leads communication and prepares justifications related to procurement to ensure UWWi rules and regulations are followed.</li><li>Reviews subaward invoices and supporting documentation, ensuring accuracy and alignment with the budget.</li></ul>Communication and Outreach:<ul><li>Coordinate with staff, stakeholders, and participants, managing marketing and communications to facilitate positive relations.</li><li>Develop coordinated, consistent program outreach and recruitment materials.</li><li>Assist senior staff in coordinating multiple partner events and grant activities.</li><li>Develop plans and arrange meetings, workshops, and events to exchange information, promote program objectives, and build relationships.</li><li>Demonstrate skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.</li></ul>Event Coordination:<ul><li>Coordinate programming, educational, outreach, workshops, meetings, etc., including speakers, agendas, and other logistics.</li><li>Ensure event details, including communication, venues, presenters, travel arrangements, materials, refreshments, and technology, are arranged and completed appropriately and timely.</li><li>Attend and support facilitation of in-person events as needed or required by program goals.</li></ul>Stakeholder Communication &amp; Coordination:<ul><li>Manage communication with internal teams, partners, and external stakeholders to ensure alignment and collaboration.</li><li>Coordinate resources efficiently to ensure timely completion of program deliverables.</li><li>Schedule and organize meetings, develop agendas and supporting materials, facilitate discussions, and track follow-ups to ensure accountability.</li><li>Document meeting outcomes through detailed notes, recordings, or reports for future reference and program continuity.</li><li>Provide consistent, written instructions, forms/materials, and deadlines to subrecipients for compliance with regulations and policies.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent degree.</li><li>Three years of similar experience required.</li><li>Work experience with the Hispanic or Hmong community is a plus. Spanish and/or Hmong language skills also a plus.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams).</li><li>Ability to manage multiple tasks efficiently while meeting deadlines.</li><li>A valid Driver’s License and current auto insurance are necessary for event coordination.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Self-initiative in learning modern technologies and advancing tech skills.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Skilled in fostering open communication and collaborative teamwork, able to provide guidance and support to individuals and teams.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, volunteer training, or similar programs a plus.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Program Coordinator

Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid- Must reside in Central Wisconsin; some in-state travel requiredThe Techquity Outreach &amp; Navigation Specialist for Central Wisconsin is an essential part of the United Way of Wisconsin Techquity WI team. This specialist will collaborate directly with clients receiving loaned devices through Techquity WI to help them gain digital skills, troubleshoot technical issues, and feel confident using their device to support their everyday needs for education, employment, health monitoring, and more. The role will involve identifying eligible individuals, onboarding program partners, guiding enrolled individuals through technology setup, supporting laptop distribution events, and providing ongoing digital literacy training and navigation. This assistance will be provided primarily in person and by voice telephone but may also include other communication methods that work for the learner. Some travel will be required.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Way improves lives and strengthens communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity WI. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be effective communicators, with strong discernment and organizational skills, commitment to adding value to the team, and a goal of implementing United Way’s strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community. Ideal candidates will have experience providing excellent culturally responsive customer service to diverse clients of all backgrounds. A passion for digital inclusion and a commitment to help bridge the digital divide is essential.ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide Techquity Wisconsin programming. The Outreach &amp; Navigation Specialist for Central Wisconsin will be responsible for the following:<ul><li>Client Support and Engagement:<ul><li>Identify and enroll eligible clients in the Techquity Wisconsin device loan program.</li><li>Facilitate device distribution according to program plan and funder requirements.</li></ul></li></ul>Conduct individualized assessments with each client to determine program eligibility and clients’ specific technological needs, home internet and device access, and digital skill needs.&nbsp;<ul><li>Assist clients with device setup (e.g., laptops, tablets), internet connectivity, and basic troubleshooting.</li><li>Provide guidance on safe internet practices, including cybersecurity and protecting personal information.</li><li>Encourage and support clients in exploring online resources, including telehealth, education, and essential services.&nbsp;</li><li>Serve as on-call responders to device and internet-related questions from device recipients. Help with device navigation, problem-solving, and replacements if devices fail.</li><li>Distribute tip sheets and other resources, and schedule follow-up sessions based on individual needs.</li></ul><ul><li>Community Training and Digital Literacy:<ul><li>Conduct one-on-one and small group sessions to help clients navigate digital tools and resources confidently, and that meet the clients’ specific needs.</li><li>Provide orientation to the Wisconsin Community Skills website for local digital skilling and upskilling.</li></ul></li></ul><ul><li>Case Management and Impact Tracking &amp; Reporting:<ul><li>Set and confirm goals with the client to support their plan, connectivity needs, and internet use priorities. Plan and manage assistance to each client with the goal of fulfilling the agreed goals.</li><li>Document client interactions, event details, device distribution, &nbsp;and navigation progress in case management systems to track outcomes and support follow-up.</li><li>Collaborate closely with team members to gather and report on client success metrics, providing insights to improve service delivery.</li></ul></li></ul><ul><li>Community Engagement with Cultural Sensitivity:<ul><li>Onboard eligible community partners, guiding them through the device enrollment and distribution process.</li><li>Function as a supportive digital guide for diverse populations, ensuring cultural sensitivity and inclusivity in every interaction.</li><li>Develop and distribute coordinated, consistent local program outreach and recruitment materials.</li><li>Engage with local community events, promoting digital literacy resources and offering digital navigation services in a way that builds trust and rapport.</li></ul></li></ul><ul><li>Other Duties as Assigned</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education, Skills, and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent experience.</li><li>Spanish and/or Hmong language skills highly desired. Work experience with the Hispanic or Hmong community is also a plus.&nbsp;</li><li>A valid Driver’s License and current auto insurance are necessary.</li><li>Ability to manage multiple tasks efficiently while meeting deadlines.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams).</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Self-initiative in learning modern technologies and advancing tech skills.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, tech support, volunteer training, or similar programs a plus.</li><li>Customer services experience with demonstrated innovations and flexibility to meet the needs of clients.</li><li>Problem-solving and creativity with the ability to manage competing priorities in a positive manner.&nbsp;</li><li>Cultural competence demonstrated by the ability to collaborate with diverse clients from different&nbsp;racial, socio-economic, and ethnic communities.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

4 United Way of Wisconsin Jobs