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Job Announcement –&nbsp;Tax Site ManagerUnited Way United Way of King County is committed to working for a racially just community where all people have homes, students graduate, and families are financially stable. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:United Way of King County’s Free Tax Preparation Campaign is committed to helping low- to moderate-income families connect with life changing anti-poverty programs. The campaign served more than twelve thousand clients and impacted more than 23,000 community members during the 2023-24 tax season, bringing more than $15 million into the community. United Way plans to exceed these accomplishments during the upcoming 2024-25 tax season and is hiring up to 25 Tax Site Managers to achieve this goal.&nbsp;As a Tax Site Manager for the Free Tax Preparation Campaign, you will oversee the daily operations of one or more in-person tax site(s) at least two shifts each week. You will provide coordination, organization, and supervision for tax preparation, including overseeing team assignments, providing guidance and mentorship during designated shifts, answering tax preparation questions, supporting volunteers, troubleshooting issues, and elevating challenges. We are seeking individuals with strong customer service experience, especially with low-income clients. Preference for applicants with a high degree of flexibility and adaptability, strong attention to detail, and the capability to manage the volunteers in dynamic environments.&nbsp;This position is a temporary, time-limited role, lasting from November 16, 2024, until April 30, 2025. Selected candidates will be required to:&nbsp;<ul><li>Attend a two-day weekend Tax Site Manager training workshop November 16th-17th.&nbsp;</li><li>Support at least two weekends of the five volunteer training weekends offered at North Seattle College during the following weekends in December and January (Approx. 10&nbsp;hours/day, 8 AM - 6 PM each day):&nbsp;December 7-8 &amp; 14-15 and January 4-5, 11-12, &amp; 18-19.</li><li>Commit to at least two weekly shifts managing one or more in-person tax site(s) in King County between January 21st – April 30th.&nbsp;</li><li>Daytime, evening, and weekend shifts available. Weekday shifts are typically 5-6 hours and weekend shifts are typically 6-8 hours.&nbsp;</li><li>Please see below for tax site locations and available shifts. Shift selection is ongoing and will take place as successful applicants are identified, so please apply early to maximize chances of getting your preferred tax site(s) and shifts:</li></ul>Tax SiteMondayTuesdayWednesdayThursdayFridaySaturdaySundayKent Public Health4:30-9:30 PM &nbsp;4:30-9:30 PM4:30-9:30 PM &nbsp;8 AM-5 PM &nbsp;Multi-Service Center Federal Way &nbsp;5-10 PM5-10 PM5-10 PM &nbsp;8 AM-5 PM &nbsp;Seattle Public Library Downtown Branch10 AM-6 PM12-7 PM12-7 PM12-7 PM &nbsp; &nbsp;10 AM-6 PMSouthcenter Mall &nbsp; &nbsp; &nbsp;10 AM-8 PM10 AM-8 PM10 AM-8 PM10 AM-8 PMTraveling Site&nbsp;(various locations)&nbsp;&nbsp;&nbsp;&nbsp;Varies&nbsp;by week&nbsp;&nbsp;*Please note: Tax sites schedules are still being finalized and days &amp; hours of available shifts may change.&nbsp;Although a commitment of only 2 shifts/week is required, preference will be given to applicants who can manage a high-need tax site during all &nbsp;available shifts each week. Hours per week depend on location, with both full-time and part-time opportunities available:Full-time:<ul><li>Seattle Public Library, Downtown Branch:&nbsp;37 hrs./week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 40 hrs./week.&nbsp;</li></ul><ul><li>Southcenter Mall (Tukwila):&nbsp;40 hrs./week onsite. Overtime (compensated at 1.5 times the hourly wage) for administrative tasks may be required either onsite or remote.</li></ul>Part-time:<ul><li>Kent Public Health:&nbsp;24 hrs./week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 30 hrs./week.&nbsp;</li></ul><ul><li>Multi-Service Center (Federal Way):&nbsp;24 hrs. week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 30 hrs./week.</li></ul>Please specify your preferred tax site(s) and shifts in your cover letter.Compensation:&nbsp;The compensation for this role is $26.36 per hour. This post will remain open until all the positions are filled.In compliance with the City of Seattle’s Paid Sick and Safe Leave Ordinance, you will accrue Sick and Safe Leave for the period of your assignment. After 90 days of employment, these accrued hours can be used for Sick and Safe Leave. You will not be compensated for these accrued hours when your assignment ends.&nbsp;Essential Duties:<ul><li>Oversees preparation of tax returns and confirms all returns are correct.&nbsp;</li><li>Drives team motivation to positively impact weekly goals.</li><li>Provides exceptional support to volunteers, managing and answering questions.</li><li>Provides excellent customer service by resolving issues and making sure clients receive all the services for which they are eligible.</li><li>Transmits tax returns to IRS Service Center and follows up on all rejected returns.</li><li>Participates in tax preparation and quality review training sessions.</li><li>Troubleshoots issues such as case management ticketing problems for clients and volunteers, and escalates unresolved issues as needed to reach an appropriate resolution.&nbsp;</li><li>Submits weekly reports and communicates regularly with Tax Campaign staff during tax season.</li><li>Assists with training and certification of volunteers.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Demonstrated understanding of social justice and racial equity and committed to applying racial and economic justice lenses in both personal and workplace context.</li><li>Lived experience or demonstrated professional skills working in a diverse work environment.</li><li>Demonstrated strong proficiency with technology including coaching others to use technology effectively and troubleshooting technical problems.</li><li>Proven exceptional customer service skills serving diverse communities.</li><li>Demonstrated team management experience, especially if experienced managing volunteers.</li><li>Proven high degree of flexibility and adaptability.</li><li>Proven effective communication skills in-person, by email, and via virtual messaging platforms like MS Teams.</li><li>Proven ability to use tax preparation software or willingness to learn.</li><li>Demonstrated ability to maintain confidentiality with sensitive client information.</li><li>Willingness to receive tax training and be VITA (Volunteer Income Tax Assistance) certified at the advanced level.</li><li>The ability to speak a second language is helpful but not required. Priority languages include Spanish, Vietnamese, Chinese, Russian, Korean, Tagalog, and Amharic.&nbsp;</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent experience, in social work/human services, education, or a related field. &nbsp;Experience working in community nonprofits or the public sector preferred. At least five years’ experience working in social/human services and/or educational roles, with direct and/or lived experience working in/with/from BIPOC communities in the Greater Seattle/King County area preferred.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul><h2> &nbsp;</h2><h2>Application Procedures:</h2>Please click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=496320&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to apply online via the following link<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uwkc.org%2Fabout%2Fcareers%2F&amp;data=05%7C01%7CHumanResources%40uwkc.org%7Cfb7dd7b1db5747c07ba108da351eaa7c%7Cfb1ebf80d86b4955bbd82ad75800dfda%7C0%7C0%7C637880703096012597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=dH%2Be1FWGz6Ht9%2FII5feHNavV%2FQPEkbi1U0LPvx6ah%2BE%3D&amp;reserved=0" target="_blank">.&nbsp;</a>You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=496320&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to access the Career Center to apply.*** &nbsp;

United Way of King County

Tax Site Manager

Job Announcement –&nbsp;IT Project ManagerAt United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:The IT Project Manager is responsible for managing the planning and implementation of IT and organization-wide projects, leading improvements and change across business processes, applications, and staff teams. Projects vary in scale, ranging from application selection to complex, large scale, operational changes involving multiple, interconnected applications and processes and several departments. This position contributes to the organizational strategy of strengthening organizational culture by investing in people and systems, improving the employee experience, and developing a culture of trust and accountability.Under minimal supervision, the IT Project Manager uses good judgment, skills and experience to direct projects and ensures they are delivered within scope, budget, and in a timely manner. The Project Manager learns and understands the internal business and applies knowledge of the global business and technology environments to yield the most successful possible outcome for the organization’s project portfolio. This position has the capacity to impact our racial equity work both indirectly through providing tools that lead to better community outcomes and directly through daily interactions with staff, where approaching the work with an eye toward equity leads to better internal outcomes.The IT Project Manager works with the IT Director and Associate Director to partner across departments, negotiate and agree upon the organization’s annual IT project commitments. The IT Project Manager manages the United Way IT Project Portfolio such that it is right sized according to the available resources and shifting priorities of the organization. &nbsp;Compensation:The pay range for this job is $80,750 - $85,000.<ul><li>Medical, dental, vision and life insurance</li><li>32 days of PTO (including holidays)</li><li>403(b) retirement savings plan</li><li>Subsidized Transit Pass (Orca Card)</li></ul> &nbsp;Essential Duties: &nbsp;<ul><li>Manages the United Way IT Project Portfolio by building relationships with internal business leaders and evaluating project resource capacity combined with an understanding of the organization’s strategic direction and business objectives</li><li>Contributes to annual planning, especially as it relates to setting the IT project commitments for the coming year&nbsp;</li><li>Manages the IT project request process including a clear, well-communicated path for staff to request projects and stay informed of their status</li><li>Applies current project management industry best practices in support of quality, consistency, and effectiveness (e.g., PMI, Agile, Waterfall)</li><li>Provides tactical and team leadership throughout project lifecycle</li><li>Strategizes and executes change management&nbsp;</li><li>Analyzes the people, process, and technology aspects of the business; provides option analysis and decision-making frameworks to determine project direction and risk management</li><li>Understands and stays informed of current and future business technologies; does cost/benefit analysis and evaluates solutions for software selection</li><li>Acquires goods (software) and services (vendor) through a fair and thorough bidding process, including racial equity survey and possible RFP; negotiates contracts to United Way’s advantage; onboards and strategically manages vendor to optimize outcome for United Way, focusing on cost, schedule, and project deliverables</li><li>Plans projects, developing all guiding artifacts such as project charter, business requirements, detailed project plan, risk/issues log, and scope of work</li><li>Manages and controls projects by monitoring, tracking progress, and guiding the project through to completion; identifies and captures project specific risks and issues; minimizes impact on project delivery</li><li>Successfully establishes and maintains relationships with project team members, product owner, project sponsor, and all stakeholders, including third parties/vendors, establishing effective communication, including status reporting, risk and issue management, consensus building, and holding individuals accountable</li><li>Creates user acceptance testing plans and manages testing process during project execution, ensuring that all participants’ time is well-used in support of desired results</li><li>With support of the IT Team, facilitates any necessary training curriculum design resulting from application implementation and business process change</li><li>Evaluates and measures project performance in support of United Way’s culture of learning and improvement.; executes project closure, transitioning project to regular business operations</li><li>Performs other duties as assigned</li></ul>Knowledge, Skills, and Abilities:<ul><li>Proven experience in formal project management and change management methodologies (PMI, Agile, Waterfall, etc.) for successful project delivery across the full project lifecycle, including estimating effort and managing scope, requirements, quality, time, risks and communications</li><li>Understands the business benefits of the project and the linkage between project/program goals and organizational strategy and objectives</li><li>Demonstrated ability to perform business systems analysis</li><li>Intermediate knowledge of organization and processes, information systems, and computer software applications</li><li>Demonstrated ability to adapt to constantly changing circumstances and needs.&nbsp;</li><li>Proven collaboration and relationship-building skills, seeking the opinion of others to reach creative solutions.</li><li>Demonstrated ability to collaborate across work teams and to work effectively with a diverse customer base</li><li>Adept in oral and written communication techniques, channels and applications.</li><li>Fluent in decision and concept framing techniques</li><li>Demonstrated ability to perform basic data analysis and reporting&nbsp;</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent, in business administration or data/project management or related field. At least 5 years’ experience working in project management or systems management required. Business analysis background is highly desirable. Project Management Professional (PMP) certification a plus.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul><h2>Application Procedures:</h2>Please click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=498317&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to apply online via the following link<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uwkc.org%2Fabout%2Fcareers%2F&amp;data=05%7C01%7CHumanResources%40uwkc.org%7Cfb7dd7b1db5747c07ba108da351eaa7c%7Cfb1ebf80d86b4955bbd82ad75800dfda%7C0%7C0%7C637880703096012597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=dH%2Be1FWGz6Ht9%2FII5feHNavV%2FQPEkbi1U0LPvx6ah%2BE%3D&amp;reserved=0" target="_blank">.&nbsp;</a>You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=498317&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to access the Career Center to apply.***

2 United Way of King County Jobs