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POSITION: RESOURCE SPECIALIST 
 

REPORTS TO: Family Resiliency Center Assistant Director 
 
Purpose: The Resource Specialist supports the mission of El Paso United 

Family Resiliency Center by greeting community members and 
connecting clients with resources to help promote healing and 
resiliency in the wake of the shooting on August 3, 2019. The 
Resource Specialist supports the efforts United Way of El Paso 
County as the backbone of the Family Resiliency Center under the 
direction of the Director. 

TIMELINE: The Resource Specialist is an immediate, temporary position starting 
May 1, 2024 – September 30, 2024. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES: 
 
Client Services 

ï· Greet community members at the front desk as they approach the El Paso 
United Family Resiliency Center seeking support as a result of the tragic mass 
casualty event on August 3, 2019. 

ï· Greet internal and external customers, donors, and volunteers, fielding routine 
questions and inquiries. 

ï· Provide a welcoming and safe environment for community members to feel 
comfortable seeking care. 

ï· Update a directory of resources and points of contact as necessary to provide 
accurate information to community members seeking support. 

ï· Maintain accurate records of clients seeking care and obstacles faced to 
continually provide feedback to the Director on the need for evolving programs 
and resources. 

ï· Document all referrals and partnerships to facilitate necessary follow-through and 
information-sharing. 

 
Administrative 

ï· Maintain contact with all partners and stakeholders, including updating contact 
information (phone, email, mailing address) into a central database as 
necessary. 

ï· Answer, screen and direct incoming calls to the appropriate resource or staff 
member. 

ï· Responsible for reception TV monitor and content of slideshow. 

ï· Collect, open and distribute incoming and outgoing mail. 

ï· Answer emails for general inquiry regarding the El Paso United Family Resiliency 
Center. 

ï· Schedule and facilitate communication regarding meetings of staff and partners, 
including making arrangements for meeting spaces, sending invites and 
reminders, coordinating conflicting schedules, maintaining RSVP lists, registering 
guests, and securing vendors, as appropriate. 

ï· Maintain calendar for common spaces and facilitate room set-up, as appropriate. 


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ï· Collect, track, and report data related to the usage of the Center and services 
provided. Provide recurring updates and progress reports to UWEPC and 
partners on the services offered by the Center as well as the use by community 
members. 

ï· Collect, track, and report expenses incurred by the Center in an effort to provide 
services to the community, to include donations, grants, and in-kind resources. 

ï· Maintain purchase order system and purchase office (including postage), 
housekeeping and other miscellaneous supplies within established budget; 
ensures all supplies are stocked and available for staff use. 

ï· Keep all office equipment properly maintained including making sure copier and 
printers are properly stocked. Arrange for equipment maintenance. 

ï· Responsible for fixed asset inventory. 

ï· As requested, compose miscellaneous correspondence, emails, memos, reports, 
etc. using proper grammar, spelling and punctuation. 

ï· Coordinates schedules, makes and tracks appointments, and arranges and 
coordinates travel schedules. 

ï· Serve as liaison between Property Management and staff regarding Fire &amp; 
Safety, Business Continuity Plan, and other building announcements. 

ï· Serve as liaison between IT vendor and staff. 

ï· Supports department personnel by assisting with copying, faxing, filing, mailing, 
and other tasks of a similar nature. 

ï· Provide assistance to the Director, as needed. 

 
Community Partnerships 

ï· Maintain working knowledge of the status of programs, engagement, and 
initiatives to fully participate and provide status updates, when necessary. 

ï· Seek and maintain strong community partnerships with local service providers 
and potential supporters. 

ï· Cultivate a strong collaborative of response and engagement in the El Paso 
United Family Resiliency Center by convening partners to assess community 
needs and strategically execute programs in collaboration with partners. 

ï· Participate in recurring program and strategic meetings to assist in shaping the 
vision of UWEPC Community Impact products and partnerships in relation to the 
El Paso United Family Resiliency Center. 

ï· Advocate for UWEPC Community Impact products with community partners and 
stakeholders. Research new programs and services that may be relevant to the 
mission and values of UWEPC. 

ï· Develop and cultivate successful strategic business/personal relationships. 

ï· Facilitate relationships with potential sub-contractors for direct services to clients 
including reporting, and information-sharing. 

 
CROSS FUNCTIONAL RESPONSIBILITIES: 

 
Community Engagement 

ï· Work effectively with other teams at UWEPC to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with 
other organizations and individuals. 


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ï· Foster creative thinking and facilitate future partnerships within corporate 
accounts. 

ï· Attend key community events and activities as a way to promote United Way of 
El Paso County’s mission, vision and core values becoming a defined community 
ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 

 
Results 
Results are integral to the direction and the long and short-term success of community 
engagement. 
 
QUALIFICATIONS – KNOWLEDGE, EDUCATION AND EXPERIENCE 
 
Associate’s degree in subjects related to office administration, business, health and 
human services, non-profit or organizational management, or social services, plus two 
years of work experience and/or an equivalent combination of education and experience 
related to the duties of the position. 
 
Knowledge of the non-profit sector is essential. Skills in grant management, program 
management, case management and/or volunteer engagement are desired. 
 
Skills and Demonstrated Abilities 

ï· Strong leadership, verbal, and written communication skills; and strong 
presentation and interpersonal skills. 

ï· Strong writing, typing, and computer skills. Intermediate knowledge of MS Office 
applications. 

ï· Intermediate knowledge of social media platforms i.e. Facebook, Twitter, 
Snapchat, Instagram. 

ï· Must possess the ability to effectively and efficiently coordinate multiple projects 
and staff. 

ï· Ability to develop and execute strategic plans with multiple, complex tasks and 
projects. 

ï· Deep understanding of program performance measurement techniques, 
performance metrics, and evaluation principles. 

 
Personal Attributes 

ï· Works well with other people, including effective communication. 

ï· Works effectively in a dynamic, innovative and changing environment. 

ï· Pays attention to detail, accuracy and quality. 

ï· Works independently and take initiative to form strategies and accomplish tasks. 


Successful candidate must also embody personal attributes of honesty, integrity, 
professional behavior, tact, sense of urgency, and sense of humor. 
 

Other Requirements 

Must be able to work a flexible schedule with the possibility of early morning, evening, 
and weekend work. 


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Valid Texas or New Mexico driver’s license, insurance and vehicle required. 
The employee may occasionally travel using personal vehicle and/or work outside normal 
office environment. Must possess a valid driver’s license, current auto insurance, and daily 
access to reliable vehicle. 
 
The physical demands described here are representative of those that must be met by an 
employee. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. While performing the duties of this job the 
employee is regularly required to sit, talk, and/or hear. Continual use of the hands with 
wrist and finger movement using a keyboard is required. Specific vision abilities required 
by this job include long hours viewing a computer monitor screen and occasionally lifting 
up to 25 pounds. 
 
The above statements are intended to describe the general nature and level of work 
being performed by the individual in this position. They are not intended to be an 
exhaustive list of all duties, responsibilities, and skills required of the position. Duties, 
responsibilities and activities may change at any time with or without notice. 
 
 
Job Classification: Full Time, Non-Exempt Salary Range $30,000 - $35,000 
 
 
This is a full time non-exempt position with competitive Benefits (Health, Dental, Life 
Insurance and Retirement Contributions). 
 
The United Way of El Paso County is an equal opportunity employer. We champion 
diversity, equity, and inclusion. We take action to ensure equal opportunity and all 
candidates are considered without regard to race, color, religion, national origin, age, sex, 
sexual orientation, gender identity, marital status, ancestry, physical or mental disability, 
veteran status, or any other legally protected status.

United Way of El Paso County

Resource Specialist

ORGANIZATION OVERVIEW
United Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability. We commit to building bridges across cultural, racial, religious, and economic boundaries.
OVERVIEW OF RESPONSIBILITIES
The Parent Educator contributes to the achievement of United Way of El Paso County’s (UWEPC) mission, vision, and Education Community Impact goals by addressing a key strategy: family home visitation programs.  The Program Manger’s responsibility is to successfully deliver the Parents as Teachers program, an evidence-based early childhood home visitation framework that builds strong communities, thriving families and children who are healthy, safe and ready to learn.

	KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
The Parents as Teachers (PAT) Parent Educator delivers the essential PAT program functions, to include:
<ul><li>Preparing for and conducting monthly or bi-monthly home visits, including home visits with reoccurring access to vulnerable populations, which will require 27 to 35 visits per month</li>
<li>Partner with families to improve well-being, reflect with families regarding parenting styles, and facilitate discussions and play activities to foster healthy development</li>
<li>Planning and conducting group connections and family appreciation events</li>
<li>Conducting screenings and assessments for parents and children</li>
<li>Utilizing identified resources available to provide family support</li>
</ul>Administrative Compliance for Parents as Teachers
<ul><li>Complete data entry in two electronic databases including Penelope (PAT) and Extended Reach.</li>
<li>Maintain accurate and complete family file records.</li>
<li>Complete daily timesheets, staff weekly and monthly reports, monthly mileage and expense reports by set deadlines.</li>
<li>Participate in monthly reflective and administrative supervision sessions.</li>
<li>Recruit families to maintain a full caseload by conducting presentations in small or large groups.</li>
<li>Request donations and incentives for active participants in the Parents as Teachers (PAT) program.</li>
</ul>Professional Development
<ul><li>Complete at least 20 hours of professional development each year to maintain Parents as Teachers credential.</li>
<li>Attend all required trainings: Core Curriculum trainings, Technology Training, PAT Foundational and Model Implementation trainings, Ages and Stages Questionnaire, Life Skills Progression, Cultural Competency Training, Health Screenings and other trainings as recommended by program to enhance professional skills and capacity building.</li>
</ul>EDUCATION/REQUIREMENTS
At least a four-year bachelor's degree in education, Health, Child Development, Sociology, or a related field is required.  An equivalent combination of education, experience and skills and abilities will be considered. 
Bi-lingual (English/Spanish) is preferred.
Successful candidate must also embody personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor.
Must possess a valid driver’s license, current auto insurance, and daily access to reliable vehicle.
Must be able to pass a background check.
The above statements are intended to describe the general nature and level of work being performed by the Parent Educator.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
Must be able to work a flexible schedule with the possibility of early morning, evening, and weekend work.
The physical demands described here are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen and occasionally lifting up to 25 pounds.
Skills and Demonstrated Abilities 
Strong leadership, verbal and written communication skills; and strong presentation and interpersonal skills.
Basic knowledge of Microsoft Office applications.
Must possess the ability to effectively and efficiently coordinate multiple projects. 
Strong organizational and record keeping skills.
Personal Attributes
<ul><li>Works well with other people.</li>
<li>Works effectively in a dynamic, innovative and changing environment.</li>
<li>Pays attention to detail, accuracy and quality.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations. 
	●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
Diversity, Equity, and Inclusion (DEI)
<ul><li>Behaviors reflect a belief that individuals from diverse backgrounds lead to a more successful organization.</li>
<li>Educates oneself about DEI issues within the organization and community.</li>
<li>Demonstrates a willingness to become aware of and address one’s own implicit biases.</li>
<li>Deliberately    works    to     include    individuals    from    underrepresented backgrounds in efforts both internally and externally as appropriate.</li>
</ul>Job Classification                                                                         Salary: $36,790.00
This is a full-time non-exempt position with competitive benefits (Health, Dental, Life Insurance and Retirement contributions).

2 United Way of El Paso County Jobs