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United Way of El Paso County is committed to improving the lives and futures of all people in 

the community. We bring together expertise, funding and volunteer support to positively impact 

education, health, basic needs, and financial stability. In partnership with others, we work to 

eliminate inequities experienced by diverse populations so that all people have a safe, healthy 

home environment, achieve their educational potential, and increase their financial stability. We 

commit to building bridges across cultural, racial, religious, and economic boundaries. 

Position: Compliance Specialist 
 
Reports to: Community Resiliency Center Manager 
 
Purpose: The Compliance Specialist supports the mission of United Way of El Paso 

County (UWEPC) through the Community Resiliency Center by reviewing 
applications for assistance, verifying eligibility and approving assistance 
to address community needs as a result of the COVID-19 pandemic. The 
Compliance Specialist helps ensure all applicant’s supporting 
documentation comply with relevant regulations and policies that adhere 
to the program/service implemented. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

ï· Process and review applications for rental and utility assistance. 

ï· Review all documentation, forms, and certification files to validate information and make 
determinations of eligibility for assistance, ensuring compliance to the program 
procedures for eligibility requirements. 

ï· Utilize technology platforms to communicate and collect information and documentation 
as needed. 

ï· Complete review of applications in a timely and accurate manner, consistent with 
regulatory guidelines, with the need for strong time management skills. 

ï· Maintain client files and documentation according to quality assurance, grant reporting, 
and auditing standards. Ensure client file contains all required and acceptable 
documentation and verification. 

ï· Serve as liaison between Resiliency Navigator and/or applicant on additional 
documentation requests. 

ï· Support Manager with processes for payment distributions (applicable for 
eligible/approved applicants). 

ï· Assist in administrative duties for the project by maintaining reports, filing and organizing 
data. 

ï· Provide backup assistance to other Compliance Specialist(s), as needed. 

ï· Perform other duties as assigned. 
 

Community Partnerships 

ï· Maintain working knowledge of the status of programs, engagement, and initiatives to 
fully participate and provide status updates, when necessary. 

ï· Seek and maintain strong community partnerships with local service providers and 
potential supporters. 


ï· Cultivate a strong collaborative of response and engagement in the Community 
Resiliency Center by convening partners to assess community needs and strategically 
execute programs in collaboration with partners. 

ï· Participate in recurring program and strategic meetings to assist in shaping the vision of 
UWEPC Community Impact products and partnerships in relation to the Community 
Resiliency Center. 

ï· Advocate for UWEPC Community Impact products with community partners and 
stakeholders. Research new programs and services that may be relevant to the mission 
and values of UWEPC. 

ï· Develop and cultivate successful strategic business/personal relationships. 

ï· Facilitate relationships with partners for direct services to clients including reporting, and 
information-sharing. 
 

CROSS FUNCTIONAL RESPONSIBILITIES: 

Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with other 
organizations and individuals. 

ï· Foster creative thinking and facilitate future partnerships within corporate accounts. 

ï· Attend key community events and activities as a way to promote United Way of El Paso 
County’s mission, vision and core values becoming a defined community ambassador 
for United Way, in particular as it relates to the Community Resiliency Center and 
disaster response. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to achieve 
goals. 

ï· Strong project management, process improvement, or other applicable experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates 
effectively with team members, partners, and stakeholders. Strong ability to distill and 
communicate complex issues and concepts to others. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, 
and sense of humor. 


Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), 

Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, Microsoft Teams; 

Intermediate knowledge of case management software and workflow. 


Key Competencies 

ï· Cultivates 
o Equity Mindset 
o Network Mindset 
o Learning Mindset 

ï· Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that will 
have the greatest strategic impact. 

ï· Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the effective 
interaction and contribution of others to achieve goals. 

ï· Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with organizational 
mission and goals. 

ï· Inspire Trust 
Gains the confidence and trust of others through principled leadership and sound 
business ethics. 

ï· Innovate 
Champions new ideas and initiatives and creates an environment that supports 
innovation. 

ï· Focus on Community 
Ensures the delivery of exceptional service and value to the communities we serve. 


Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create real social 
change that leads to better lives and healthier communities. This drives their 
performance and professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes and is astute 
in cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the common good: 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in growing and 
protecting the reputation and results of the greater network. 


Diversity, Equity, and Inclusion (DEI) 

ï· Behaviors reflect a belief that individuals from diverse backgrounds lead to a more 
successful organization. 

ï· Educates oneself about DEI issues within the organization and community. 

ï· Demonstrates a willingness to become aware of and address one’s own implicit biases. 


ï· Deliberately works to include individuals from underrepresented backgrounds in efforts 
both internally and externally as appropriate. 

ï· Identifies and integrates the tools and resources needed to create more equitable 
environments. 
 

Qualifications--Knowledge, Education and Experience 

Associate’s degree in subjects related to office administration, business, health and human 

services, non-profit or organizational management, or social services, plus two years of work 

experience and/or an equivalent combination of education and experience related to the duties 

of the position. 

Knowledge of the non-profit sector is essential. 


Must be able to work a flexible schedule with the possibility of early morning, evening, and 

weekend work. 

Valid driver’s license, insurance and vehicle required. Bilingual Spanish, essential. 

The physical demands described here are representative of those that must be met by an 

employee. Reasonable accommodations may be made to enable individuals with disabilities to 

perform the essential functions. While performing the duties of this job the employee is regularly 

required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement 

using a keyboard is required. Specific vision abilities required by this job include long hours 

viewing a computer monitor screen and occasionally lifting up to 25 pounds. 

The above statements are intended to describe the general nature and level of work being 

performed by the individual in this position. They are not intended to be an exhaustive list of all 

duties, responsibilities, and skills required of the position. Duties, responsibilities and activities 

may change at any time with or without notice. 


Job Classification Salary: $32,000 - $35,000 

This is a full time non-exempt position with competitive Benefits (Health, Dental, Life Insurance 

and Retirement Contributions). 


The United Way of El Paso County is an equal opportunity employer. We champion diversity, 
equity, and inclusion. We take action to ensure equal opportunity and all candidates are 
considered without regard to race, color, religion, national origin, age, sex, sexual orientation, 
gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other 
legally protected status.

United Way of El Paso County

Compliance Specialist

United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to positively 
impact education, health, basic needs, and financial stability. In partnership with others, 
we work to eliminate inequities experienced by diverse populations so that all people have 
a safe, healthy home environment, achieve their educational potential, and increase their 
financial stability. We commit to building bridges across cultural, racial, religious, and 
economic boundaries. 

 
 
 
POSITION: RESILIENCY NAVIGATOR 
 

REPORTS TO: Senior Director of Community Resiliency 
 
Purpose: The Resiliency Navigator supports the mission of El Paso United 

Family Resiliency Center by connecting clients and members of 
the community with resources to help promote healing and 
resiliency in the wake of the shooting on August 3, 2019. The 
Resiliency Navigator supports the efforts United Way of El Paso 
County as the backbone of the Family Resiliency Center under the 
direction of the Director. 

 
 
MAJOR DUTIES &amp; RESPONSIBILITIES: 
 
Case Management 

ï· Provision of holistic and comprehensive assessment, case management, crisis 
intervention and behavioral health services to clients including but not limited to 
intake assessment and ongoing problem-solving. 

ï· Provide referrals and resources to community members seeking support as a 
result of the tragic shooting on August 3, 2019. 

ï· Provide a warm hand-off for community members when making referrals to other 
agencies or partner programs. Follow up with agencies and clients, as 
appropriate. 

ï· Update a directory of resources and points of contact as necessary to provide 
accurate information to community members seeking support. 

ï· Maintain accurate records of clients seeking care and obstacles faced to 
continually provide feedback to the Director on the need for evolving programs 
and resources. 

ï· Document all referrals and partnerships to facilitate necessary follow-through and 
information-sharing. 


Outreach and Programming 

ï· Provide resources in community settings easily accessible to the general public, 
taking into account barriers in transportation, hours of service, and language, 
among others. 


2 | P a g e 


ï· Provide a welcoming and safe environment for community members to feel 
comfortable seeking care. 

ï· Plan and facilitate community and group events in partnership with local 
stakeholders including school districts, youth programs, City, County, and mental 
health institutions. 

ï· Represent UWEPC as the face of community recovery efforts related to the 
shooting incident on August 3rd, 2019. 

ï· Represent UWEPC at any state, regional, and national conferences, forums, or 
meetings, as appropriate. 

ï· Collect, track, and report data related to the usage of the Center and services 
provided. Provide recurring updates and progress reports to UWEPC and 
partners on the services offered by the Center as well as the use by community 
members. 

ï· Collect, track, and report expenses incurred by the Center in an effort to provide 
services to the community, to include donations, grants, and in-kind resources. 

 
Community Partnerships 

ï· Maintain working knowledge of the status of programs, engagement, and 
initiatives to fully participate and provide status updates, when necessary. 

ï· Seek and maintain strong community partnerships with local service providers 
and potential supporters. 

ï· Cultivate a strong collaborative of response and engagement in the El Paso 
United Family Resiliency Center by convening partners to assess community 
needs and strategically execute programs in collaboration with partners. 

ï· Participate in recurring program and strategic meetings to assist in shaping the 
vision of UWEPC Community Impact products and partnerships in relation to the 
El Paso United Family Resiliency Center. 

ï· Advocate for UWEPC Community Impact products with community partners and 
stakeholders. Research new programs and services that may be relevant to the 
mission and values of UWEPC. 

ï· Develop and cultivate successful strategic business/personal relationships. 

ï· Facilitate relationships with potential sub-contractors for direct services to clients 
including reporting, and information-sharing. 

 
CROSS FUNCTIONAL RESPONSIBILITIES: 

 
Community Engagement 

ï· Work effectively with other teams at UWEPC to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with 
other organizations and individuals. 

ï· Foster creative thinking and facilitate future partnerships within corporate 
accounts. 

ï· Attend key community events and activities as a way to promote United Way of 
El Paso County’s mission, vision and core values becoming a defined community 
ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


3 | P a g e 


Results 
Results are integral to the direction and the long and short-term success of community 
engagement. 
 
QUALIFICATIONS – KNOWLEDGE, EDUCATION AND EXPERIENCE 
 
Bachelor’s degree in subjects related to health and human services, non-profit or 
organizational management, public relations, communications, marketing, or social 
services, plus three years of work experience and/or an equivalent combination of 
education and experience related to the duties of the position. 
 
Knowledge of the non-profit sector is essential. Skills in grant management, program 
management, case management and/or volunteer engagement are desired. 
 
Skills and Demonstrated Abilities 

ï· Strong leadership, verbal, and written communication skills; and strong 
presentation and interpersonal skills. 

ï· Intermediate knowledge of MS Office applications, 

ï· Intermediate knowledge of social media platforms i.e. Facebook, Twitter, 
Snapchat, Instagram. 

ï· Must possess the ability to effectively and efficiently coordinate multiple projects 
and staff. 

ï· Ability to develop and execute strategic plans with multiple, complex tasks and 
projects. 

ï· Deep understanding of program performance measurement techniques, 
performance metrics, and evaluation principles. 

 
Personal Attributes 

ï· Works well with other people, including effective communication. 

ï· Works effectively in a dynamic, innovative and changing environment. 

ï· Pays attention to detail, accuracy and quality. 

ï· Works independently and take initiative to form strategies and accomplish tasks. 


Successful candidate must also embody personal attributes of honesty, integrity, 
professional behavior, tact, sense of urgency, and sense of humor. 
 

Other Requirements 

Must be able to work a flexible schedule with the possibility of early morning, evening, 
and weekend work. 
 
Valid Texas or New Mexico driver’s license, insurance and vehicle required. 
 
The physical demands described here are representative of those that must be met by 
an employee. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. While performing the duties of this job the 
employee is regularly required to sit, talk, and/or hear. Continual use of the hands with 
wrist and finger movement using a keyboard is required. Specific vision abilities required 
by this job include long hours viewing a computer monitor screen and occasionally lifting 
up to 25 pounds. 


4 | P a g e 


 
The above statements are intended to describe the general nature and level of work 
being performed by the individual in this position. They are not intended to be an 
exhaustive list of all duties, responsibilities, and skills required of the position. Duties, 
responsibilities and activities may change at any time with or without notice. 
 
 
 
Job Classification: Full Time, Non-exempt Salary Range $35,000 - $42,000 
 

The United Way of El Paso County is an equal opportunity employer. We champion 
diversity, equity, and inclusion. We take action to ensure equal opportunity and all 
candidates are considered without regard to race, color, religion, national origin, age, 
sex, sexual orientation, gender identity, marital status, ancestry, physical or mental 
disability, veteran status, or any other legally protected status.

2 United Way of El Paso County Jobs