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ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Desktop Support Specialist Reporting To: Director, IT 

 Department: IT Position: Full-Time/ Non-exempt 


Purpose of Position 
The Desktop Support Specialist will support the end-user computer needs for functionality, systems 
updates and hardware deployments. The role provides support to Orange County United Way teams by 
providing user assistance and training on both systems and applications used by the organization. 
End-user and system support is provided for both onsite and remote employees, the need to 
troubleshoot and fix problems will occur regularly using remote connectivity tools. 
The position will also be responsible for hardware and software deployments, inventory controls, user 
training on systems and applications. 
 

Key Duties and Responsibilities 
 • Provide desktop systems and user support to ensure required computer capabilities are 

available to all users 

 • Develop and provide systems and software training to the end-users 

 • Manage trouble tickets and ensure customer satisfaction 

 • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related 
hardware and software for local and remote users 

 • Develop and maintain an inventory of all IT desktops, components and equipment 

 • Maintain documentation on all desktop processes and procedures 

 • Ensure that application and system updates are in place 

 • Deploy, implement, troubleshoot and support the workforce environment 

 • Monitor the ongoing operation of the Windows environment 

 • Identify risk and challenges and implements corrective actions as needed 

 • Performs related work as assigned 

 
Core Competencies 

 • Proficient computer software and hardware troubleshooting skills 

 • Working knowledge of networking and troubleshooting skills 

 • Excellent communication skills (verbal and written) 

 • Ability to develop training materials, document processes, and procedures 

 • Demonstrated organizational skills with ability to manage multiple task simultaneously, meet 
and adapt to-fast paced support demands, demanding workload, and work with a diverse set of 
stakeholders. 

 • Exemplary interpersonal skills with the ability to interact and work with users 


 
 
Job Requirements /Technical Knowledge 

 • Skilled in Windows 10 environments 

 • Microsoft Office tools, Word, Excel, Outlook, Projects and Teams 

 • Networking and troubleshooting skills 

 • Computer software and hardware troubleshooting skills 

 • User desktop support 


Employment Standards 
 • Ability to work both remotely and onsite. 


Compensation 
 • $25.00 - $30.00 per hour. Competitive benefits. 

 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. 
Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, 
including under the desks. The person in this position frequently communicates with coworkers and 
customers who have inquiries about our business operations and the community we service; therefore, 
the person must be able to exchange accurate information. The employee must occasionally lift and/or 
move up to 25 pounds. 
 

Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Desktop Support Specialist

ORANGE COUNTY UNITED WAY 

 JOB ANNOUNCEMENT 
 

Job Title: OC Free Tax Prep: Site Coordinator, VITA 
(Volunteer Income Tax Assistance Program) 

Reporting To: Senior Program Manager, 
United for Financial Security 

Department: Community Impact 
Position: Part-time/Temporary 
December 2024 to April 2025 


Summary 
United Way’s OC Free Tax Prep (OCFTP) educates the community about the Earned Income Tax Credits and offers free 
tax preparation services to low- and moderate-income taxpayers throughout Orange County by participating in the 
Internal Revenue Service (IRS) Volunteer Income Tax Assistance (VITA) Program and by encouraging self-filing online 
through MyFreeTaxes.com. The Campaign is a partnership with the IRS, Franchise Tax Board, and over 30 local 
organizations. OCFTP is part of Orange County United Way’s Income strategies, which assist residents to become 
financially independent by focusing on education and services that build financial stability. 


Purpose of Position 
Manages free tax preparation sites and events hosted by Orange County United Way within Orange County (locations 
to be determined based on availability). 

 
Key Duties and Responsibilities 
 • Performs all responsibilities that will ensure the safe and efficient operation of the VITA sites, including 

maintaining privacy and confidentiality of taxpayer information 
 • Coordinates with Senior Program Manager on all aspects of site management, IRS and program 

requirements, and e-file administration 
 • Assists with outreach to Orange County residents, students and workers, increasing awareness about the 

program 
 • Manages VITA site operations during the tax season and ensure sites are open as scheduled and adequately 

staffed to meet the demand of appointments 
 • Ensures that all volunteers working at the site have completed the required certification and recognize and 

appreciate volunteers 
 • Ensures that all volunteers working at the site have the proper tools and information to accurately 

file tax returns 
 • E-Filing/Transmission and Quality Review: 

o Acts as the e-file administrator (ERO) 
o Reviews tax returns to be e-filed to ensure quality and completeness 
o E-files returns within 48 hours of preparation 
o Maintains files for accepted returns and paper returns 
o Reviews rejects and informs tax filer within 24 hours. Take necessary action to fix the problem and 

resubmit the tax return 
 • Attends relevant IRS and United Way meetings as directed 
 • Assists at United Way free tax preparation events 
 • Completes additional related tasks when requested 
 • Represents the work of United Way professionally and responsibly


 
Qualifications 

The ideal Site Coordinator will have the following education and skill requirements: 

 • Prior VITA experience required – familiar with TaxSlayer Software 

 • CPA, CPA Candidate, CTEC or EA preferred 

 • Associate or Bachelor degree in accounting, tax, or related-field preferred 
 • Required to pass (at minimum) the online IRS certifications in Basic, Advanced, and Health Savings 

Account once hired and prior to teaching 

 • Experience in Customer Service and Problem-Solving Skills 

 • Must be available to work flexible hours, evenings and Saturdays 

 • Ability to manage and coordinate an all-volunteer staff 

 • Ability to work independently in a fast-paced setting 

 • Ability to work under pressure 

 • Demonstrates proficiency in analytical skills 

 • Ability to work with Microsoft Excel 
 
Training 
Classroom training or self-study through IRS Link and Learn and a passing score of 80% or more on the tax 
law and standards of conduct exams at the Advance level. A special IRS Site Coordinator training is also 
required. This course covers all the quality site requirements and other administrative items necessary to 
effectively operate a VITA site. 
 

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 


While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside the 
office to access file cabinets, records, and office machinery. Constantly operates a computer and other 
office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally 
ascends/descends stairs, and constantly positions self to maintain computers in the office, including under 
the desks. The person in this position frequently communicates with coworkers and customers who have 
inquiries about our business operations and the community we service; therefore, the person must be able 
to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds. 
 

Schedule 
Must be available to work flexible hours, evenings and Saturdays, every week throughout tax season. 
Meetings, trainings, and gatherings prior to tax season will be required, and most likely occur during the 
workday. 
 
Non-Exempt Temporary 
Pay for this position is $30/hr. Average hours are 8 to 20 hours a week, depending on determined schedule. 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 


<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

2 Orange County United Way Jobs