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General Description: The Case Management Supervisor is responsible for the oversight of Case Managers throughout the various programs Mission United, including Supportive Services for Veteran Families (SSVF), Grant and Per Diem (GPD), Shallow Subsidy (SSub), Homeless Veterans Reintegration Program (HVRP), and MISSION UNITED (MU).  The Case Management Manager will ensure that Veteran services are delivered in accordance with current agency policies and procedures, contract requirements, and federal, state, and accreditation regulations.
Primary Job Responsibilities &amp; Duties:
<ul><li>The responsibilities include recruiting, hiring, training and supervision of staff.</li>
<li>Responsible for working with the Director, Veteran Services to ensure the provision of excellence services that promote Veteran’s ability to engage and participate in the programs.
<ul><li>Responsible for the overall supervision, training, and oversight for case management services.</li>
<li>Responsible for data analysis around all components of case management and able to make course adjustments to ensure best practices in service delivery.   </li>
<li>Assist in ensuring complete program records and documentation are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.</li>
<li>Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge.</li>
<li>Responsible for weekly staff supervision and monthly case staffing.</li>
<li>Responsible for ongoing case staffing and transdisciplinary meetings.</li>
</ul></li>
</ul>Other Job Duties:
<ul><li>Conduct internal reviews of the Combined Arms and HMIS data to ensure that all information is entered in a timely manner and consistent with grant and organizational standards, as applicable. </li>
<li>Provide on-going support/oversight to case management staff ensuring service delivery is in accordance with COA requirements, and are client centered and focused.</li>
<li>Responsible for the monitoring and approval of payroll for case management staff.</li>
<li>Responsible for approval of Temporary Financial Assistance for clients under the team caseload.
<ul><li>Establish and maintain effective, positive working relationships with the UWBC/MISSION UNITED staff, as well as local and professional community agencies and resources.</li>
<li>Ensures effective client and staff meetings are conducted in accordance with agency requirements. </li>
<li>Conduct pre-service and in-service training for staff.</li>
<li>Attend and participate in all work-related meetings and training as required or needed.</li>
<li>Conduct and participate in internal audits to ensure that files are maintained and reflect quality work.</li>
<li>Must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.</li>
<li>Ensures clients files are maintained up to COA and PQI standards and ready for internal and external audits.</li>
<li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li>
<li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li>
</ul></li>
</ul>Supervises: Case Managers
Education &amp; Experience:
<ul><li>Master’s Degree in Social Work, Human Services, Public Administration, or bachelor’s degree with at least 5 years of experience in human service delivery and/or administration required.</li>
<li>Work experience in direct case management is required. Clinical experience is a plus.</li>
<li>Supervisor experience required.</li>
<li>Effective oral and written communication skills required.</li>
<li>Strong organizational, problem solving, and people skills required.</li>
<li>Strong customer service skills required.</li>
<li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required; HMIS experience highly desirable.</li>
<li>Must possess a valid driver’s license and vehicle insurance or have other means to enable travel locally and non-locally, including getting to work and going to other locations during the day for meetings, etc.</li>
</ul>Core Competency Requirements:
<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.</li>
<li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li>
<li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals, and culture of UWBC.</li>
<li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds, and aligns with United Way’s values.</li>
<li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.</li>
<li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.</li>
<li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li>
</ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated, and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.

United Way of Broward County

Case Management Supervisor

The United Way of St. Clair County is a nonprofit with a mission to improve lives by mobilizing the caring power of community to advance the common good. Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision a community in which all individuals achieve their full potential.  Locally operates with a small, but committed and energetic staff to raise funds, enhance collaborative efforts and coordinate projects that will benefit the provisions of human services throughout St. Clair County. All positions are multi-function in nature and are interdependent in order to assure efficiency and cost effectiveness to donors.  Each employee has two levels of functions their primary responsibilities and support responsibilities in each of the remaining core business areas. The United Way is operated under the most stringent financial scrutiny and all staff members must be ever conscious of accountability and professional conduct.  All employees must be active contributing team players.Position reports to:                                   Executive DirectorPosition title:                                               Finance DirectorPosition definition:                                    Full time/Exempt.Primary Responsibility:              Maintain financial records, reports and accountsPurpose: To provide accurate, accountable, ethical management of organizational finance transactions and records/reports.  To review, recommend and implement changes in processes and systems to maintain the highest levels of efficiencies and cost effectiveness within the organization.Minimum Requirements: Accounting/Bookkeeping Degree or equivalent experience, computer competence in Windows based programs.

United Way of St. Clair County

Finance Director

POSITION SUMMARY (This is a remote position) Responsible for engaging with local United Ways (LUW) as assigned, within the defined region, as well as tracking performance and providing support based on Thriving United Way assessment results. This individual is responsible for coordinating UWW staff and activities necessary to strengthen relationships with critical United Way markets, so those markets feel connected to and supported by UWW to grow in their capacity and ability to perform. This role will be the connection point between UWW and the LUW creating the opportunity to drive network strategies and enablement, while providing consistent communication and an open feedback loop. The core activities of this work will fall into two specific categories: 1) Relationship management with assigned individual United Way markets and state associations, including tracking strategic plans for individual market performance based on the Thriving United Way assessment, and management of and deployment of performance improvement support against those plans, and 2) Representing UWW in the region, to drive network goals and performance.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level: <ul><li>Provide world class customer service relationship management to local United Ways (CEO, staff, and Board members).</li><li>Refine, implement, and manage formal partnerships and collaborations across local United Ways in the region.</li><li>Identify organizational performance improvement opportunities within assigned markets.</li><li>Perform site visits with targeted markets.</li><li>Represent UWW at United Way gatherings and events. </li><li>Use CRM system to manage relationships and activities.</li><li>Create and maintain account plans for the region</li><li>Relationship management with assigned United Way markets</li><li>Build relationships with key staff and board leaders in assigned United Way markets.</li><li>Assess assets and needs of the United Way and build and deploy, in conjunction with content experts, trainings, programs, tools and UWW staff that help advance performance of individual United Ways.</li><li>Work with state associations and other organized United Way groups to grow the region.</li><li>Work with Talent Management to build on the talent pipeline with up and coming high performing talent in the region. </li><li>Understand the revenue challenges and opportunities in each major market United Way and the region overall.</li></ul>JOB REQUIREMENTSMinimum requirements include: <ul><li>Bachelor’s degree or commensurate experience.</li><li>5 years of progressive experience in a complex project management, relationship management, or consulting role. </li><li>Three years of experience as a team member or leader of a local United Way. </li><li>Demonstrated analytical and problem-solving skills.</li><li>Strong understanding of strategy design and execution.</li><li>Exceptional relationship-building skills at multiple levels within an organization.</li><li>Strong self-awareness and emotional intelligence.</li><li>Willingness to travel within the region to LUWs and to National and WW events outside of the region.</li><li>Experience with change management process and the United Way network experience is a plus.</li><li>Natural curiosity and strong desire to grow and learn helpful.</li><li>Live within the region.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $110,000 to $115,000.  per year. Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity - Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: <a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:katherine.graham@uww.unitedway.org" target="_blank">katherine.graham@uww.unitedway.org</a> or call 703-683-7860 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity. We value the visible and invisible qualities that make you who you are.We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive to include diversity, equity, and inclusion practices at the center of our daily work.We commit to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

Regional Engagement Director, NE & SE Region

POSITION SUMMARY: (This is a remote position) Responsible for engaging with local United Ways (LUW) as assigned, within the defined region, as well as tracking performance and providing support based on Thriving United Way assessment results. This individual is responsible for coordinating UWW staff and activities necessary to strengthen relationships with critical United Way markets, so those markets feel connected to and supported by UWW to grow in their capacity and ability to perform. This role will be the connection point between UWW and the LUW creating the opportunity to drive network strategies and enablement, while providing consistent communication and an open feedback loop. The core activities of this work will fall into two specific categories: 1) Relationship management with assigned individual United Way markets and state associations, including tracking strategic plans for individual market performance based on the Thriving United Way assessment, and management of and deployment of performance improvement support against those plans, and 2) Representing UWW in the region, to drive network goals and performance.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level: <ul><li>Provide world class customer service relationship management to local United Ways (CEO, staff, and Board members).</li><li>Refine, implement, and manage formal partnerships and collaborations across local United Ways in the region.</li><li>Identify organizational performance improvement opportunities within assigned markets.</li><li>Perform site visits with targeted markets.</li><li>Represent UWW at United Way gatherings and events. </li><li>Use CRM system to manage relationships and activities.</li><li>Create and maintain account plans for the region</li><li>Relationship management with assigned United Way markets</li><li>Build relationships with key staff and board leaders in assigned United Way markets.</li><li>Assess assets and needs of the United Way and build and deploy, in conjunction with content experts, trainings, programs, tools and UWW staff that help advance performance of individual United Ways.</li><li>Work with state associations and other organized United Way groups to grow the region.</li><li>Work with Talent Management to build on the talent pipeline with up and coming high performing talent in the region. </li><li>Understand the revenue challenges and opportunities in each major market United Way and the region overall.</li></ul>JOB REQUIREMENTSMinimum requirements include: <ul><li>Bachelor’s degree or commensurate experience.</li><li>5 years of progressive experience in a complex project management, relationship management, or consulting role. </li><li>Three years of experience as a team member or leader of a local United Way. </li><li>Demonstrated analytical and problem-solving skills.</li><li>Strong understanding of strategy design and execution.</li><li>Exceptional relationship-building skills at multiple levels within an organization.</li><li>Strong self-awareness and emotional intelligence.</li><li>Willingness to travel within the region to LUWs and to National and WW events outside of the region.</li><li>Experience with change management process and the United Way network experience is a plus.</li><li>Natural curiosity and strong desire to grow and learn helpful.</li><li>Live within the region.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $110,000 to $115,000.  per year. Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity - Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: <a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:katherine.graham@uww.unitedway.org" target="_blank">katherine.graham@uww.unitedway.org</a> or call 703-683-7860 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity. We value the visible and invisible qualities that make you who you are.We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive to include diversity, equity, and inclusion practices at the center of our daily work.We commit to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Regional Engagement Director, West & Central

Purpose of Position
Under the direction of the Client Services Supervisor, the Housing Specialist is a client-focused position serving English- and/or Spanish-speaking individuals in Orange County, and is primarily responsible for providing information, resources, and crises assistance to clients contacting 211OC through the helpline, email, texting, outreach events, or any other means identified by 211OC management. We are a high volume call center and the front line to providing assistance to those in need. We are looking for articulate, caring, good communicators, who are able to maintain a calm and professional demeanor, think on their feet, yet able to handle the call volume we receive from routine questions to more complex issues. We put our callers’ needs first, as we are here to serve our community.
Key Duties and Responsibilities 
<ul><li>Provide social service navigation to clients contacting our contact center at 211OC through the helpline, email, texting methods, outreach events.</li>
<li>Assess clients’ need and readiness for services and their current barriers to stable housing</li>
<li>Identify and confirm clients’ existing service connections at time of intake, including but not limited to the services clients report having contacted and the services—including assessments (i.e. Housing Assessment)—clients appear to have accessed according to HMIS</li>
<li>Help clients establish concrete, attainable housing stability goals and develop action plans for achieving those goals; track clients’ progress toward achieving their housing stability goals, adjusting action plans as needed to overcome barriers</li>
<li>Connect clients to community resources tailored to their unique housing needs, strengths, and obstacles; connections may include—but are not limited to—referrals, “warm” hand-offs between clients and partner organizations, and direct enrollment in services, when applicable</li>
<li>Continuously assess clients’ interest in following and capacity to follow their action plans; refer clients with low interest to lower-level services; connect clients with low capacity to higher-level services</li>
<li>Follow clients throughout their action plans until one of the following conditions is met: 1) stable permanent housing is achieved, 2) lower interest level results in a referral to lower-level services, or 3) service limitations or unavailability have resulted in an impassable barrier to stable permanent housing; consult with organizational leadership before terminating a client case due to impassable barrier</li>
<li>Maintain accurate records on all clients, meeting the deadline and thoroughness standards established by your department in HMIS and 211OC’s Information &amp; Referral Database.</li>
<li>Directly provide clients—or connect them to—appropriate and relevant information, education, and training on diversion, prevention, and housing services, renters’ and landlords’ rights and responsibilities, and other topics that would assist them in remaining or becoming housed</li>
<li>For clients identified as needing wraparound support from multiple community organizations, plan, coordinate, and manage the provision of wraparound services department</li>
<li>Serve as liaison between partner organizations’ outreach workers and their clients when the clients contact the helpline requesting updates</li>
<li>Advocate for clients with housing providers when clients run into barriers</li>
<li>Meet or exceed all efficiency, deadline, accuracy, and compliance standards established by HUD and/or your</li>
</ul><ul><li>Learn and develop expert working knowledge of our resource database and its management software.</li>
<li>Active listening, with ability to assess clients’ stated and unstated needs during interactions.</li>
<li>Educate clients on available services/resources and ensure client eligibility and support.</li>
<li>Empower clients to choose the services they feel are most appropriate for their situations by discussing the options and needs assessed.</li>
<li>Deescalate clients if upset and intervene during crises and/or situations of abuse.</li>
<li>Troubleshoot services and their availability utilizing expert knowledge and navigation of the 211OC resource database and through teamwork with other I&amp;R Specialists in the Dept.</li>
<li>Be an advocate and assist clients in problem-solving when no services are available which can meet their needs.</li>
<li>Perform thorough intakes on clients and accurately report data.</li>
<li>Follow-up with clients and close the loop to ensure they received needed services. Track this information on service provision in Orange County.</li>
<li>Other duties as assigned.</li>
</ul>Core Competencies
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Job Requirements /Technical Knowledge
<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li>
<li>Prior experience providing information and referral services or related experience in the human service field is desirable</li>
<li>Must be Bilingual (English and Spanish– verbal and written)</li>
<li>One year of experience working directly with individuals and families in crisis from the community</li>
</ul>Compensation
<ul><li>$21.00 per Hour. Competitive benefits.</li>
</ul>Physical Demands 
Physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to stand and publically speak. The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far. Ability to operate a computer keyboard and mouse, and lift files and reports is required. Employee must be able to lift and carry 25 pounds.
Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>
Orange County United Way
18012 Mitchell South, Irvine, CA 92614
<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>

Orange County United Way

Housing Intake Specialist

Purpose of PositionThe Program Manager holds a crucial role in advancing Orange County United Way’s (OCUW) FACE 2024 and the United for Students Success (U4SS) Initiative. This involves actively contributing to the systematic increase of the high school graduation rate to 95% among students from disadvantaged socio-economic backgrounds. The manager oversees the day-to-day administration of grant-related activities, with a specific focus on delivering college and career awareness and preparation services to a cohort of 7th-12th grade students in Orange County middle and high schools. Additionally, the role includes active participation in identifying and cultivating potential funding opportunities. Collaborating closely with the U4SS Director and Executive Director, the Education Programs Manager provides leadership by training, coaching, and managing staff. The position also requires critical evaluation of grant outcomes and objectives to ensure the continued success and impact of the program.This is a one-year grant-funded position and is full-time (37.5 hours/week). Key Duties and ResponsibilitiesThe individual in this role will assume diverse responsibilities under the guidance of the U4SS Director, encompassing coaching, program management, and collaboration with other departments. The following key duties and responsibilities outline the core functions associated with this position, subject to adjustment at the discretion of the U4SS Director:<ul><li>Coach and support U4SS Program Specialist (s) and assist staff in executing program activities and events.</li><li>Lead, implement and manage Destination Graduation, e-Mentorship, and Youth Career Connections Programs.</li><li>Coordinate program logistics, outreach, and evaluation efforts.</li><li>Assign, track and troubleshoot tasks to successfully meet deadlines and objectives.</li><li>Demonstrate an understanding and practice of the principles of positive youth      development, program development and implementation.</li><li>Work closely with the Executive Director and Director, United for Student Success to refine Education Department programs, policies and processes (i.e. S.M.A.R.T objectives, evaluation plans, and grantee scope of work).</li><li>Provide support to the U4SS Team, various Initiatives including Destination Graduation, e-Mentorship, and Youth Career Connections as necessary.</li><li>Manage meetings with various partners related to any of the educational initiatives.</li><li>Conduct presentations on educational initiatives to internal United Way staff, corporate partners, educational partners, students, parents, and teachers.</li><li>Oversee coordination of college interns, as necessary</li><li>Oversee the outreach and recruitment of volunteers into various educational initiatives.</li><li>Manage aspects of event planning and coordination of educational events on a quarterly    basis.</li><li>Update corporate, education, and agency list of corporate partners on  CRM software</li><li>Coordinate support for various U4SS Education Initiatives (i.e. corresponding sub- committees, campaigns, and special projects)</li><li>Participate on and provide strategic planning to the U4SS Leadership Committee with its Director</li><li>Coordinate U4SS meetings and follow-up tasks (i.e. lead communication and coordination efforts, compose and distribute meeting notes to committee members, respond to general U4SS inquiries, etc.)</li><li>Develop and manage budgets for programs, ensuring efficient use of resources.</li><li>Maintain an accurate expense log, tracking expenditures and ensuring adherence to budgetary constraints.</li><li>Provide support to outside vendors and contractors, as assigned.</li><li>Attend relevant meetings, trainings, workshops, outsideevents, and organization-wide activities.</li><li>Additional responsibilities and functionsas assigned.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.Oral Communication - Speaks clearly in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.Job Requirements /Technical Knowledge<ul><li>Bachelor’s degree in education, social work, communications or related field required; Master’s degree preferred.</li><li>3+ years of experience in the field of student support programming, preferably including a combination of facilitator and administrative experience, in school and/or out-of-school time settings.</li><li>2+ years of experience working in a supervisory/management position strongly preferred.</li><li>2-3 years of experience with youth support programming, mentorship, and/or community outreach.</li><li>Proven record of excellent writing.</li><li>Demonstrated record in achieving results with low-income youth and teens.</li><li>Proven experience in guiding the development of curricula by other educators. </li><li>Familiarity with research-based approaches to hands-on, experiential, community-based, and/or project-based learning models, differentiated instruction, mixed-skill, and age grouping, culturally relevant teaching practices, formative assessment techniques, and working with English Language Learners and students who are striving learners.</li><li>Understanding of and ability to meet performance-based outcomes.</li><li>Ability to work on multiple projects with different objectives simultaneously.</li></ul>Employment StandardsSkilled in:<ul><li>Achieving outcomes – Must be results-driven and able to demonstrate a history of meeting goals.</li><li>Communications – Skilled interpersonal, oral and written communication skills.</li><li>Leadership – Effective Leadership skills (e.g. committed, honest, positive, able to inspire, creative, sense of humor, etc.) with a proven track record in managing broad-based efforts with a diverse set of stakeholders and partners.</li><li>Relationship building – Experience in building and maintaining relationships with business, education, and community partnerships is critical.</li><li>Organizational management – Excellent project management and multi-tasking skills.</li><li>Problem solving – Collaborative in planning, decision-making, and seeking various solutions to resolve issues.</li><li>Management – Ability to work independently, yet is highly team oriented to support all programs. Ability to upwards as well as downwards manage team.</li></ul>Compensation<ul><li>Commensurate with experience, education, and market – $66,560 to 85,000; competitive benefits.</li></ul>Physical DemandsPhysical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to stand and publicly speak. The employee is required to walk, reach with arms and hands, climb, balance, twist, lean,move from one location to another, and stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far. Ability to operate a computer keyboardand mouse, and lift files and reports is required. The employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers to handle or feel.  The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close vision.  Reliable transportation and a clean driving record are required as the employee will need to travel throughout Orange County for events. Set-up and take down for events.  Ability to lift and carry 25 pounds. Participation in early morning and evening meetings and events will be required.  The noise level in the work environment is usually quiet to moderate. Send Resumes To: <a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>

Program Manager, Education

Purpose of Position The Project Manager is a full-time, temporary staff member reporting to the Vice President, Development. The Project Manager occupies a crucial position in fund development for the organization. In addition to general administrative duties, the Project Manager serves as a primary contact person for the leadership team, volunteers, and consultants. The principal function of this role is to ensure development efforts are running smoothly. Essential Job Functions <ol><li>In consultation with the Vice President, Development (VP), Chief Development Officer (CDO), leadership team, and consultants, lead the creation, coordination, and facilitation of specific development activities, meetings, training, cultivation activities, solicitations, and special events. </li><li>Ensure that all gifts and acknowledgements are recorded and mailed within 48 hours of receipt. Update/maintain tracking documents and database. </li><li>Communicate directly with directors, high level community leaders, and volunteer leaders to make sure their needs are supported.</li><li>Work with staff to develop research profiles for donor prospects. </li><li>Work with VP, CDO, consultants, and the communications team to create newsletters and other materials for the various constituencies. </li><li>Work closely with potential donors in scheduling and coordinating cultivation and solicitation opportunities for staff and volunteers and be able to professionally represent the organization to external constituencies. </li><li>Assist in writing and packaging proposals for gifts from major donor constituents. </li><li>Communicate extensively with development staff and all solicitors to coordinate prospect information, meetings, solicitations, and follow-up. </li><li>Function as the onsite logistics coordinator for development awareness events. This may require some local travel and time outside of normal business hours. </li><li>Perform other duties as required. Responsibilities may change under supervisor discretion. </li></ol>Minimum Qualifications <ol><li>Associate's degree in an appropriate field required. Bachelor's preferred. </li><li>Ability to maintain confidentiality and adhere to the highest ethical standards. </li><li>Direct experience in professional fundraising preferred. </li><li>Independent judgment and initiative; the ability to work independently while maintaining focus. </li><li>Proficient technical and computer skills. Moderate level experience with Microsoft Excel, Word, Outlook, and PowerPoint programs and some exposure to relational databases. </li><li>Excellent written, oral, and interpersonal communication skills. </li><li>Customer service orientation. </li><li>Experience in coordinating complex schedules between various high-level administrators and high-level volunteers. </li><li>Effective organizational and time management skills. Attention to detail. </li><li>Experience establishing effective working relationships. </li></ol>Other Preferred Qualifications <ol><li>Understanding of publications operations and the creation of marketing materials. </li><li>Experience in prospect research, including familiarity with wealth screening solutions is preferred. </li></ol>Employment Standards <ol><li>Commitment to the mission and values of the organization </li><li>Self-motivated and able to work effectively with minimal supervision </li><li>Ability to represent program and Orange County United Way with public/private partners </li><li>A team player who is inclusive, flexible, creative, and energetic </li><li>A decisive and resourceful individual with the willingness to accept responsibility and take charge of results; able to work successfully with limited resources </li><li>Must be available to work flexible hours, including some evenings and Saturdays </li><li>Access to a car, California Driver's License, car insurance and a satisfactory driving record are conditions of initial and continued employment. </li></ol>CompensationCommensurate with experience, education, and market; starting at $66,560/year. Competitive benefits. Physical Demands  Physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to publically speak. The employee is required to move from one location to another. Vision abilities required by this job include close and far. Ability to operate a computer keyboard and mouse, and lift files and reports is required. Employee must be able to lift and carry 25 pounds. Send resumes to:<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>  Orange County United Way 18012 Mitchell South, Irvine, CA 92614 <a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>

Development Project Manager

Purpose of Position: Under the direction of the Senior Program Manager, the Operations Specialist will manage, assess, and report on all operational components of OC Free Tax Prep program, which provides free tax preparation for low to moderate income households, individuals 60+, those with limited English proficiency, and persons with disabilities.Key Duties and Responsibilities  •    Support the Senior Program Manager in ensuring adherence to grant requirements set by various funding sources, including but not limited to California Earned Income Tax Credit (CalEITC), Internal Revenue Services (IRS,) and the American Associate of Retired Persons (AARP) Foundation  •    Work collaboratively with Program Specialist to fulfill required grant deliverables •    Track program data, including program details, objectives and results, and descriptive narratives on programmatic impact •    Coordinate with our IRS SPEC agent to receive regular Production; review for data tracking and analysis •    Complete all necessary reports for funders and internal monitoring  •    Assist with the development of the OC Free Tax Prep program budget and monitor all revenue and expense •    Administer OC Free Tax Prep partner grants and awards  •    Work with OC United Way internal departments to develop marketing, outreach, and communications collateral for the program; including by not limited to a monthly newsletter for continued volunteer and stakeholder engagement  •    Work with Program Specialist to order and distribute marketing collateral to ensure it matches grant requirements •    Support the Senior Program Manager in oversight of contractors and vendors related to operations and marketing •    Manage site coordinator contracts, including processing timesheets and expense reporting •    Assist with grant submissions and renewals •    Other duties as assigned Job Requirements/Technical Knowledge •    Knowledge of issues affecting low to moderate-income households and communities in Orange County •    Knowledge of tax preparation and/or finances strongly preferred  •    Ability to analyze statistical data from numerous sources for reporting purposes •    Ability to pass a Tax Law Certification exam upon hire (training provided) •    Ability to work independently and autonomously •    High level of attention to detail •    Interpersonal and communication skills •    Computer (Word, Excel, PowerPoint) and social media savvy •    Available to work evenings and weekends if required (typically in winter and spring)Physical Demands Physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to stand and publicly speak. The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far. Reliable transportation and a clean driving record are required as the employee may need to travel throughout Orange County to meet with participants and for other work engagements. Ability to operate a computer keyboard and mouse, and lift files and reports is required. Employee must be able to lift and carry 25 pounds.Compensation  Commensurate with experience, education, and market, $66,560-$70,000/year. Competitive benefitsSend Resumes To:  <a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>   Orange County United Way  18012 Mitchell South, Irvine, CA 92614  <a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>

Operations Specialist, OC Free Tax Prep

JOB TITLE:Integrated Marketing &amp; Fundraising Senior ManagerUNITED WAY NCA OFFICE LOCATIONS:1015 15th Street, NW Suite 1200, Washington, DCWORK SCHEDULEHybrid/FlexibleREPORTS TOSenior Director, Marketing &amp; CommunicationsSALARY BAND:$69,982.00 - $108,473.00 a year   COMPENSATION &amp; BENEFITSUnited Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.Mission: United Way of the National Capital Area is committed to the health, education, and economic opportunity of every person in our community, regardless of race, gender, income, and ability.We are uniquely positioned at the intersection of the public, private, philanthropic, and nonprofit sectors, and the only organization that can mobilize the best resources and people to lead collective impact for our community. Through our Community Commitment and programmatic focus, we are transforming our region and changing the story for thousands of people in a meaningful way.Who We Serve: The ALICE (Asset Limited, Income Constrained, Employed) population represents nearly 500,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE Lives Here initiative is one of United Way NCA’s strategic programs established to address the issues of inequity in our systems for employment, education, health and food access, financial stability, and opportunities for all to grow to the best of their abilities.Equity: Diversity, equity, and inclusion (DEI) is fundamental to our mission. We infuse DEI in all our business operations, hiring practices and community impact initiatives.Overview: Are you driven and passionate about ensuring that everyone has equitable access to health, education, and economic opportunity? Are you a change-agent who is looking to make a lasting impact in your community and within your organization? Do you love blending creativity and strategy to build best-in-class campaigns? If so, you may be just what we are looking for as we expand our team. Take a closer look and reach out if you meet these qualifications.Position Description:  The Integrated Marketing and Fundraising Senior Manager plays a key role in the United Way of the National Capital Area's (UWNCA) direct marketing efforts, focusing on integrating direct mail and digital marketing strategies and tactics into multi-channel approaches to drive constituent acquisition, engagement, and conversion. Reporting to the Senior Director of Marketing and Communications, the successful candidate will have a proven track record in designing cultivation strategies throughout the constituent lifecycle and expanding direct mail and digital marketing programs overall growth.  Key Responsibilities: Campaign Planning, Management, and Execution<ul><li>Working closely with the Senior Director, Marketing and Communications to create and implement an annual multi-channel direct marketing plan that focuses on data-driven constituent engagement to grow the organization's base of individual donors.</li><li>Develop targeted acquisition strategies to expand the organization’s donor base, leveraging traditional direct mail approaches and digital platforms.</li><li>Oversee all aspects of direct mail and digital campaign execution, from concept to completion, working closely with agency partners and executing specific in-house efforts.</li></ul>Multi-Channel Integration and Reporting<ul><li>Ensure cohesion of messaging and branding across channels to provide a seamless donor experience and maximize campaign impact.</li><li>Work with the Community Impact team to ensure metrics are up-to-date, verifiable, and correct in all marketing campaigns and collateral.</li><li>Monitor, analyze, and report on campaign performance, using data to drive strategic decisions and campaign optimization.</li></ul>Cross-Departmental Marketing Support<ul><li>Collaborate with other departments to create high-quality marketing materials and collateral for various organizational initiatives and events. </li><li>Collaborate with and guide marketing volunteers, ensuring effective contribution to projects and events.</li></ul>Vendor and Partner Management<ul><li>Build and maintain strong relationships with external vendors, agencies, and partners.</li><li>Work closely with internal stakeholders, ensuring alignment of marketing strategies with overall organizational objectives.</li></ul>Job Requirements:Solid Educational Background and Experience – Bachelor’s degree in related field required. Minimum of 5 years of experience in marketing or fundraising with demonstrated success in expanding donor bases and increasing fundraising revenues. High School Diploma or GED with minimum 8 years of direct related marketing and fundraising work experience. Demonstrated expertise in both direct mail and digital marketing, including an understanding of print production processes and digital marketing best practices.Experience with CRM/eCRM and database systems, EveryAction strongly preferred.Experience with Adobe Creative Cloud.Strong project management skills, with the ability to lead complex projects in a fast-paced environment. A certification in project management is a plus. Creative and strategic thinker with a passion for United Way NCA's mission and a commitment to driving social change through innovative marketing strategies.Effective &amp; Engaging Communicator – An effective and passionate communicator, with the ability to engage a diverse rand of stakeholders and articulate the United Way message in a way that inspires others to act in service to the organization and the community.COMPETENCIESTo perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position and achieve high performance:Mission focused – the ability to create real social change that leads to better lives andhealthier communities.Relationship oriented –an understanding that people come before process and is astute incultivating and managing relationships toward a common goal.Collaborator – understands the role and contribution of all sectors of the community and can mobilize resources through meaningful engagement.Results driven – dedicated to shared and measurable goals for the common good, creating,resourcing, scaling, and leveraging strategies and innovations.Brand steward – a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Strategic relationship building – develops and maintains strategic relationships that generate the resources necessary to support United Way's mission. Interested candidates must submit a cover letter and resume to Human Resources. Successful candidates must pass criminal background and reference checks.United Way of the National Capital Area      EOE M/F/D/V                                                                                                                                     <a href="http://unitedwaynca.org/" target="_blank"> unitedwaynca.org</a>

United Way National Capital Area

National Capital Area

Integrated Marketing & Fundraising Sr. Mgr.

United Way of the Greater Lehigh Valley raises $30M in revenue annually to support health and human services in Lehigh, Northampton and Carbon Counties. $25M of this revenue comes from private donors through our annual campaign, largely driven by contributions made by employees through their workplace campaigns at employers in the Lehigh Valley. This position is responsible for managing a portfolio of those workplace campaign accounts and donors. It is full time, salary exempt and reports to our Director of Workplace Engagement, Shaun Marakovits. Annual salary range is $57k to $60k plus annual bonuses of up to 6% of salary based on org-wide performance metrics. Candidates bi-lingual in Spanish are especially encouraged to apply.

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