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ABOUT 211211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter what the situation, the 211 specialists listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2022 alone, 211s in the US answered more than 18 million calls, texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs.&nbsp;POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Lead Associate, 211 Network Engagement is a motivated, detail-oriented associate tasked with coordinating all project administrative processes and tasks related to 211 network engagement. &nbsp;The position supports program inquiries, project communications, building responsive solutions to local team needs, and supporting 211 Network Engagement staff. The Lead Associate is essential to enabling project implementation and management, network communications and event planning. The individual is responsible for supporting the managers and directors in improving and maintaining internal processes related to communications, network-facing events, network capacity building (United Way Worldwide’s 211 Team provides coordination at the national level to a diverse Network of 200+ 211 teams).&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Support the 211 Network by managing information and tools, coordinating and planning key meetings, events, and training activities, and managing the collection of data and information from the Network.</li><li>Manage the annual calendar of external events and meetings for the 211 team; coordinate dates to ensure leadership availability for key events, set up calendar invites and webinar links, manage registration process, send reminders and follow-up emails, and all other communications related to network events.</li><li>Provide pre-event planning and onsite logistical support for key events hosted by the UWW’s 211 team, including 211 Day, the 211 Leadership Summit, and the 211 Operations Conference.</li><li>Support conference content development, speaker engagement, conference session, and RFP process. Work with Manager and Director of 211 Network Engagement to ensure content aligns with learning strategy and network needs. &nbsp;&nbsp;</li><li>Support on-site event activities (e.g. exhibit hall logistics) and assist with attendee and leadership staff needs.</li><li>Work in close collaboration with Manager of 211 Network Engagement and UWW Events Team on event planning, vendor management, venue coordination, registration processes, and follow-up activities to ensure smooth event execution that meets UWW’s high standards.</li><li>Help coordinate the production and distribution of event materials.</li><li>Assist in maintaining and updating public-facing content, including 211.org and 211 Toolkit, ensuring materials and information are accurate, current, and accessible.</li><li>Support the development and dissemination of communication tools, resources, and best practices for 211 leaders, and aligning with UWW's strategic vision.</li><li>Provide superior customer service to local United Way and 211 Network representatives inquiring about 211 projects, resources, and events by providing timely and thorough responses and information. &nbsp;</li><li>Identify the needs for new resources to support the network and collaborate with 211 team members to develop and publish tools as needed.</li><li>Develop positive working relationships with relevant UWW departments to ensure effective communication and workflow.</li></ul>JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>High school diploma or commensurate experience.</li><li>Specific interest and study/work experience in the areas of community development, social service support, and transportation access solutions.</li><li>Experience in event planning; experience in conference planning preferred.</li><li>Strong attention to detail, with the ability to manage multiple tasks and deadlines effectively.</li><li>Strong communication, research, and project management skills.</li><li>Customer service experience.</li><li>Ability to work both as a member of a team and independently.</li><li>Strong problem-solving skills with a demonstrated background or interest in creating new, effective solutions and processes.</li><li>Previous experience with documenting or developing internal processes and protocols for effective implementation.</li><li>Advanced experience using Microsoft Excel; experience with Smartsheet preferred.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $67,000 to $72,500 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703-683-7860 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Lead Associate, 211 Network Engagement

Position Summary(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Vice President, Technology Operations &amp; Digital Transformation is a senior executional leadership and forward-looking role responsible for driving operational excellence, technology modernization, and cross-enterprise platform integration. Reporting directly to the Chief Technology Officer, this leader ensures that core technology services are robust, scalable, and aligned with the mission and long-term vision of the organization. The role combines strategic oversight with day-to-day management of critical systems, vendor ecosystems, business continuity planning, and enterprise-wide technology initiatives.Key ResponsibilitiesOperational Leadership &amp; Service Excellence<ul><li>Lead and evolve the organization’s technology operations, including infrastructure, and IT service management (ITSM).</li><li>Co-lead evolving enterprise platforms (e.g., CRM, ERP, data environments).</li><li>Establish and manage performance benchmarks, KPIs, and SLAs for all technology services.</li><li>Drive continuous improvement initiatives to increase reliability, reduce cost, and enhance the end-user experience.</li></ul>Digital Transformation Strategy<ul><li>Partner with the CTO to define and execute the digital transformation roadmap.</li><li>Lead initiatives that modernize core systems, introduce automation, and increase the use of AI and data-driven technologies.</li><li>Promote the adoption of cloud-native technologies and emerging tools aligned with enterprise goals.</li></ul>Business Continuity &amp; Risk Management<ul><li>Develop and lead the organization’s business continuity and disaster recovery planning.</li><li>Oversee risk assessments and delivery of mitigation strategies to ensure resilience of key systems and services.</li><li>Coordinate enterprise-wide continuity exercises and ensure compliance with policy, audit, and regulatory standards.</li></ul>Enterprise Architecture &amp; Platform Oversight<ul><li>Oversee integration and optimization of enterprise platforms, ensuring scalability and interoperability across business units.</li><li>Provide architectural guidance for new technology investments and ensure alignment with strategic priorities.</li><li>Support enterprise data governance, cybersecurity practices, and compliance frameworks in partnership with key stakeholders.</li></ul>Vendor &amp; Budget Management<ul><li>Manage key vendor relationships and ensure delivery of value through negotiated service contracts.</li><li>Collaborate with Finance and Procurement and oversight and management responsibility of the technology operations budget and capital planning.</li><li>Ensure transparency and accountability in project delivery and investment prioritization.</li></ul>Team Leadership &amp; Culture<ul><li>Mentor and develop a high-performing team of directors, and operational leads.</li><li>Foster a culture of innovation, collaboration, accountability, and equity.</li><li>Champion inclusive technology practices and ensure alignment with organizational values.</li></ul>Key Elements of the RoleThe VP, Technology Operations &amp; Digital Transformation will be accountable for driving the following critical elements of organizational transformation:<ul><li>Technology Adoption: Leading the implementation and integration of advanced digital technologies including cloud computing, big data analytics, artificial intelligence (AI).</li><li>Process Modernization: Streamlining and automating core business processes to enhance operational efficiency and reduce overall costs.</li><li>Customer Engagement: Elevating the quality of service and stakeholder engagement through digital platforms, data-informed outreach, and multi-channel communication.</li><li>Innovation: Creating an ecosystem that encourages experimentation, agile development, and innovation in products, services, and delivery models.</li><li>Cultural Shift: Supporting a shift in mindset across the organization toward digital fluency, adaptability, and continuous improvement.</li></ul>Qualifications<ul><li>Bachelor’s degree in computer science, engineering, business, or related field; master’s degree preferred.</li><li>A minimum 12 years of progressive technology leadership experience, with a strong record in IT operations, enterprise platforms, and digital transformation.</li><li>Demonstrated expertise in managing business continuity and disaster recovery in complex environments.</li><li>Proven success leading large-scale transformation projects and technology modernization efforts.</li><li>Demonstrated knowledge of cloud computing (Microsoft Azure, AWS), enterprise systems (Salesforce), and IT service management frameworks.</li><li>Excellent executive communication skills and a track record of partnering effectively with C-level leaders and cross departmental functions.&nbsp;</li></ul>Preferred Attributes<ul><li>Executive presence and strategic foresight.</li><li>Skilled in navigating matrixed environments and aligning diverse stakeholders</li><li>Experience working in nonprofit or mission-driven organizations.</li><li>Strong project portfolio governance and vendor management skills.</li><li>Passion for ethical, inclusive, and human-centered technology leadership.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $195,000 to $215,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Vice President, Technology Operations & Digital Transformation

POSITION SUMMARY&nbsp;Eligible for hybrid/3 days in office at United Way Worldwide in Alexandria, VA.&nbsp;United Way Worldwide (UWW) is seeking a highly motivated and creative individual to lead our events strategy and manage the events team.&nbsp;The Senior Director of Events will report to the EVP/Chief Marketing Officer and is responsible for the strategy, planning, execution, and management of high-quality events designed to drive organizational goals including but not limited to fundraising, stakeholder engagement, and brand-building. This position is essential in connecting the United Way network and key stakeholders with live programs and content that engage, educate, and inspire participants from around the world. The Senior Director is responsible for ensuring seamless delivery of events, managing a high-performance team, maintaining UWW’s professional standards, and building strong relationships with internal and external stakeholders. The successful applicant must be solutions-oriented, and proactive with client and executive leadership team requests, anticipating issues, integrating ideas, and creative strategies. Success in the role includes developing compelling, innovative, and cohesive world-class experiences that advance UWW’s mission and impact.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIESDevelop and implement a comprehensive global strategy for external and internal events that aligns with the organization's overarching objectives and growth goals.<ul><li>Plan, manage, and execute a portfolio of events, including client-facing experiences, industry conferences, and internal initiatives.</li><li>Develop events that have a clear creative narrative, that align and drive strategy; secure plenary speakers and plenary experiences that give lift to the event narrative; support script development/process to fully connect the event experience and inspire participants.</li><li>Create production flows and schedules; provide onsite management for general sessions at events to include set up, technical direction, rehearsals, tear down, and other oversight as needed.</li><li>Identify key opportunities for global engagement through events, conferences, and partnerships.</li><li>Act as a brand ambassador, ensuring all events reflect UWW’s identity and strategic priorities.</li><li>Oversee all aspects of event production, including venue selection, vendor management, logistics, and on-site coordination.</li><li>A keen eye for detail and a flare for creating meaningful and memorable professional experiences that drive business impact.</li><li>Collaborate with senior leaders (at United Way Worldwide and across the United Way network) to identify and amplify key stories and messaging.</li><li>Manage flawless execution of complex events.</li><li>Plan and produce the worldwide events calendar.</li><li>Define and track event KPIs to measure success, gather feedback, and identify areas for improvement.</li><li>Provide post-event analysis, reports, and recommendations to stakeholders.</li></ul>Budget Management &amp; Resource Allocation:<ul><li>Develop, manage, and optimize budgets for global events, negotiate contracts, ensure financial sustainability, high-quality event delivery and adherence to organizational standards.</li><li>Analyze cost-effectiveness and ROI of events, making strategic recommendations for improvements.</li><li>Deliver transparency reporting on financial excellence.</li></ul>Compliance And Risk Management<ul><li>Collaborate with internal departments to ensure that all activities are conducted in compliance with policies, procedures, and local regulatory/legal requirements, company policies, and code of conduct&nbsp;</li><li>Identify and mitigate potential risks associated with large-scale events.</li><li>Oversee the development and management of an organizational event crisis plan in partnership with internal teams.&nbsp;</li></ul>TECHNOLOGY REQUIREMENTS<ul><li>Advanced proficiency in Microsoft Office suite and project management software.</li><li>Experience with digital communications and CRM tools and databases.</li><li>Comfortable with online webinar platforms for event production.</li></ul>EDUCATION/REQUIREMENTS &nbsp;<ul><li>Bachelor’s degree in marketing, communications or business preferred</li><li>A minimum of seven (7) years of meeting and convention planning experience, including leadership role(s) in strategic planning and execution of domestic and international meetings.</li><li>Minimum of five (5) years as a team leader responsible for managing staff.&nbsp;</li><li>Demonstrated experience in bringing events to life from concept to completion.&nbsp;</li><li>Experience working with production companies on the development and execution of medium-to-large-scale conferences (1,000+ participants).</li><li>Experience in developing and managing budgets.</li><li>Demonstrated experience in developing, managing, and implementing an event/conference project plan.</li><li>Proven ability to build relationships, influence others, and work effectively with individuals internally and externally at all levels.&nbsp;</li><li>Certified Meeting Planner (CMP) preferred&nbsp;</li><li>Nonprofit experience at a global organization is preferred.</li></ul>Conditions of Employment:<ul><li>Eligible candidates must live in the US and be able to work in the US without need for work visa or residency sponsorship (relocation is not available).</li><li>Available for occasional teleconferences outside of usual working hours, to help ensure company-level global coverage of executive needs.</li><li>Travel may be required based on business needs (domestically and internationally) and attend virtual programs outside of working hours as needed.</li><li>Available to travel as needed when required (up to 20-25%).&nbsp;</li><li>Satisfactory complete of a background check.&nbsp;</li><li>Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</li><li>Current passport and Real ID.</li></ul>SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $125,000 to $140,000 &nbsp;per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

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