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POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Director of Annual Giving is responsible for developing and executing a comprehensive annual giving strategy that drives donor acquisition, retention, and revenue growth for United Way Worldwide. This role will lead multi-channel fundraising efforts, including digital campaigns, direct mail, and workplace giving initiatives. The Director will work collaboratively with internal teams and local United Way affiliates to cultivate and engage a broad base of donors.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Develop and Implement Strategy: Create and execute a data-driven annual giving strategy that enhances donor engagement and increases unrestricted revenue.</li><li>Multi-Channel Fundraising: Oversee and optimize direct mail, email, digital, and workplace giving campaigns to maximize donor acquisition and retention.</li><li>Donor Stewardship &amp; Engagement: Design stewardship programs to enhance donor loyalty, including recognition strategies, impact reporting, and personalized outreach.</li><li>Workplace Giving &amp; Employee Engagement: Collaborate with corporate partners and local United Ways to enhance workplace giving campaigns and employee engagement strategies.</li><li>Analytics &amp; Performance Measurement: Leverage data analytics to monitor campaign effectiveness, donor behavior, and fundraising trends, making data-driven adjustments to improve results.</li><li>Collaboration &amp; Leadership: Work cross-functionally with marketing, donor relations, and regional fundraising teams to ensure cohesive messaging and campaign alignment.</li><li>Budget &amp; Vendor Management: Oversee budget allocation for annual giving initiatives and manage external vendors for campaign execution.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor's degree required; advanced degree preferred.</li><li>Minimum of 7 years of experience in nonprofit fundraising, with a strong track record in annual giving and direct response fundraising.</li><li>Expertise in multi-channel fundraising, donor segmentation, and donor journey mapping.</li><li>Strong knowledge of CRM and donor database management (e.g., Salesforce, Blackbaud, or similar platforms).</li><li>Experience managing workplace giving campaigns and engaging corporate partners.</li><li>Excellent communication and storytelling skills to inspire donor engagement.</li><li>Strong analytical and project management skills with the ability to handle multiple campaigns simultaneously.</li><li>Passion for United Way’s mission and a commitment to equity and community impact.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $140,000 to $160,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.Interested candidates should submit a resume and cover letter detailing their relevant experience and passion for the role.

United Way Worldwide

Director of Annual Giving

UNITED WAY NCA OFFICE LOCATIONS:1015 15th Street, NW Suite 1200, Washington,&nbsp;DC8614 Westwood Center Drive, Suite 300, Vienna, VAWORK SCHEDULEHybrid/FlexibleREPORTS&nbsp;TOChief Development Officer (CDO)BASE SALARY BAND:$71,522 – 110,589 a yearCOMPENSATION &amp; BENEFITSUnited Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.Mission:&nbsp;United Way NCA improves lives of underserved individuals in the National Capital Area by focusing community resources on creating measurable and lasting impact.&nbsp;We address the needs of our community by focusing on three key pillars of impact – health, education, and economic opportunity.We are uniquely positioned at the intersection of public, private, philanthropic, and nonprofit sectors to bring the best resources, individuals, and organizations together to solve our region’s most pressing issues facing our community today.&nbsp;Who We Serve:&nbsp;The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 500,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE&nbsp;Lives Here&nbsp;initiative is one of United Way NCA’s strategic programs established to address the issues of inequity in our systems for employment, education, health and food access, financial stability, and opportunities for all to grow to the best of their abilities.Equity:&nbsp;Equity is essential to our mission and is infused in all our business operations, hiring practices and community impact initiatives.Overview:&nbsp;Are you driven and passionate about ensuring that everyone has equitable access to health, education, and economic opportunity? Are you a&nbsp;natural leader who loves to build and develop teams? Are you a change agent who is looking to make a lasting impact in your community and within your organization? If so, you may be just what we are looking for as we expand our team. Take a closer look and reach out if you meet these&nbsp;qualifications.Position Description: Reporting to the CDO, the Donor Engagement Senior Manager/Individual Giving Officer is an important member of the Development/Fundraising department and is responsible for the identification, cultivation, solicitation and stewardship of a comprehensive mid-level giving program ($1,000 - $9,999) which includes cultivating and managing United Way NCA Affinity Groups (Regional Advisory Council, Women United, and NextGen United). This position oversees the daily management of these groups and partners with Resource Development colleagues to manage a mid-level giving portfolio and move individual donors through the giving pipeline. Internally, this position works closely with the Community Impact team to support the implementation of meaningful volunteer engagement opportunities for each affinity group, inspiring deeper connection to the mission and programs of United Way NCA.&nbsp;Key Responsibilities:&nbsp;The Donor Engagement Senior Manager/Individual Giving Officer will work closely with the Chief Development Officer and the entire development/fundraising team to oversee:Mid-level Giving<ul><li>Manage a portfolio of approximately two hundred (200) mid-level donors at the $1,000 - $9,999 level, taking them through the annual moves management cycle of qualification, cultivation, solicitation, and stewardship.</li><li>Inspire full giving participation from affinity group members.&nbsp;</li><li>Create annual cultivation and stewardship plans for affinity group members, proactively striving to move mid-level givers to the major giving pipeline.&nbsp;</li></ul>Affinity Groups<ul><li>Oversee, recruit, and engage members of the Regional Advisory Council, Women United, and NextGen United.&nbsp;</li><li>Manage leadership committees of each group and serve as the primary staff member working with the leadership of each group.&nbsp;</li><li>Coordinate and manage affiliated events to ensure successful development and execution.&nbsp;</li><li>Communicate clearly, regularly, and effectively with members of each affinity group, to build coordination, teamwork, enthusiasm, and a sense of common purpose.</li><li>Develop a calendar of annual volunteer opportunities to connect each affinity group to the programs and services of United Way NCA.</li><li>Other duties as assigned.</li></ul>Key Performance Indicators (KPIs): &nbsp; All front-line fundraisers at United Way NCA are expected to meet annual KPIs. The Donor Engagement Senior Manager/Individual Giving Officers’ performance is measured annually by:<ul><li>Face-to-face meetings and presentations,</li><li>Moves actions completed,</li><li>Solicitations,</li><li>Gifts closed,</li><li>Total dollars raised,</li><li>Number of new, retained, and upgraded donors, and</li><li>Collaborative gifts closed.</li></ul>Job Requirements:&nbsp;Solid Educational Background and Experience -&nbsp;Bachelor of Arts, Bachelor of Science, or equivalent experience is required. Minimum five (5) years of individual giving fundraising experience with a proven track record of managing a portfolio of donors contributing in the $1,000 to $9,999 giving range. Proven experience working with volunteer leadership groups, managing an annual calendar of fundraising and donor engagement.Drives Revenue &amp; Impact –&nbsp;Results driven, with a relentless focus on gaining resources to support United Way’s mission and community impact focused strategic objectives. Demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties. Excellent problem-solving skills designed to meet the challenges of the organization. Possess ability to meet predetermined revenue goals.&nbsp;Strategic Relationship Building –&nbsp;People person with a keen knack for developing, maintaining, and deepening strategic relationships that generate the resources that support United Way’s mission. Strong knowledge of fundraising and desire to learn. Demonstrated success managing a portfolio of individual donors at the five- and six-figure levels. The ability to develop strong personal relationships through identification, cultivation, solicitation, and stewardship. Planned giving experience a plus.Effective &amp; Engaging Communicator –&nbsp;An effective and passionate communicator, articulating the United Way message in a way that inspires others to act in service to the organization and the community.&nbsp;Embracing and Managing Change –&nbsp;Champions and facilitates change to ensure long-term community sustainability. Adapts successfully to changing needs while maintaining positive relationships with all constituents, internal and external.Entrepreneurial and Innovative –&nbsp;Creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community. Demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties. Excellent problem-solving skills designed to meet the challenges of the organization.&nbsp;Interested candidates should send a cover letter and resume directly to Human Resources:&nbsp;<a href="https://unitedwaynca.org/about-us/careers/" target="_blank">https://unitedwaynca.org/about-us/careers/</a>Successful candidates must pass criminal background and reference checks.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;United Way of the National Capital Area &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;8614 Westwood Center Dr. Suite 300, Vienna, VA 22182 &nbsp;&nbsp;EOE M/F/D/V &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;

United Way National Capital Area

United Way of the National Capital Area

DESM/Individual Giving Officer

JOB TITLE: Donor Engagement Sr. Manager/ Major Gifts OfficerUNITED WAY NCA OFFICE LOCATIONS: 1015 15th Street, NW Suite 1200, Washington, DC 8614 Westwood Center Drive, Suite 300, Vienna, VAWORK SCHEDULE Hybrid/Flexible REPORTS TO Chief Development Officer (CDO)BASE SALARY BAND: $71,522 – 110,589 a yearCOMPENSATION &amp; BENEFITS United Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment. Mission: United Way NCA improves lives of underserved individuals in the National Capital Area by focusing community resources on creating measurable and lasting impact. We address the needs of our community by focusing on three key pillars of impact – health, education, and economic opportunity. We are uniquely positioned at the intersection of public, private, philanthropic, and nonprofit sectors to bring the best resources, individuals, and organizations together to solve our region’s most pressing issues facing our community today.Who We Serve: The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 500,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE Lives Here initiative is one of United Way NCA’s strategic programs established to address the issues of inequity in our systems for employment, education, health and food access, financial stability, and opportunities for all to grow to the best of their abilities. Equity: Equity is fundamental to our mission. We infuse equity in all our business operations, hiring practices and community impact initiatives. Overview: Are you driven and passionate about ensuring that everyone has equitable access to health, education, and economic opportunity? Are you a natural leader who loves to build and develop teams? Are you a change-agent who is looking to make a lasting impact in your community and within your organization? If so, you may be just what we are looking for as we expand our team. Take a closer look and reach out if you meet these qualifications. Position Description: Reporting to the CDO, the Major Gifts Officer is an important member of the Development/Fundraising department and will help build and lead United Way NCA’s individual giving efforts. They will manage a portfolio of prospects, current and lapsed donors, targeting five- and six-figure gifts. The Major Gifts Officer is responsible for developing, planning, and implementing strategies for identification, cultivation, solicitation, and stewardship of individual donors to include support for Alexis de Tocqueville Society and other related programs to support United Way NCA. They will focus on strategically building and expanding the organization's Individual Giving and Planned Giving program with a goal of significantly increasing the base of annual gifts. This position is ideal for a dynamic, results and relationship-driven, well-organized development professional who is committed to United Way NCA’s mission and has a passion for building development/fundraising programs. The Major Gifts Officer is responsible for maintaining and increasing annual revenue through the development, implementation and management of comprehensive major gifts moves management plan. Internally this position will work closely with SVP and cross functionally to leverage and enhance donor and prospect engagement to inspire deeper connection to the mission and programs of United Way NCA. Key Responsibilities: The Major Gifts Officer will work closely with the CDO and Development/Fundraising Team to build, implement, grow, and maintain long-term cross-functional strategic plans focused on immediate, near-term, and long-term major and planned gifts.1) Secures a minimum of 120 donor meetings/visits per year; 2) Collaborates with colleagues across UW NCA to understand the case for support and inspire donors up the giving pyramid; 3) Actively practices moves management through the donor life cycle of identification, qualification, cultivation, solicitation and stewardship; 4) Documents all donor related activities using the donor database Andar; 5) Assists in all cultivation and stewardship for UW NCA events Portfolio Management •&nbsp;&nbsp;&nbsp;&nbsp;Secure major gifts at the five- and six-figure levels. •&nbsp;&nbsp;&nbsp;&nbsp;Directly responsible for identifying, cultivating, and soliciting prospects for major and planned gifts of all varieties. While there is some portfolio in place, there will be significant portfolio development required in the first year to reach an expected 125-150 prospect portfolio size. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for $1M in annual revenue from cash, pledges, and documented planned gifts designated to United Way NCA. •&nbsp;&nbsp;&nbsp;&nbsp;Establish and maintain a qualified fundraising pipeline/prospects, focused on achieving stretch goals to support enhanced revenue streams. •&nbsp;&nbsp;&nbsp;&nbsp;Manage systems and software to track and cultivate donors and prospects, including United Way NCA’s donor database and wealth screening tools. •&nbsp;&nbsp;&nbsp;&nbsp;Work with the Development/Fundraising department to align efforts and set goals. Create and implement moves management plans. •&nbsp;&nbsp;&nbsp;&nbsp;Make direct, face-to-face solicitations and work with program staff to develop individualized donor strategies; to include donor communications. •&nbsp;&nbsp;&nbsp;&nbsp;Acknowledge major donors through public and private recognition. Track and report progress using specific metrics. Job Requirements: Solid Educational Background and Experience - Bachelor of Arts, Bachelor of Science, or equivalent experience is required. Minimum eight (8) years of fundraising experience, with demonstrated experience in Major and Planned Gifts moves management and relationship building including at least five years of front-line fundraising and working with individual donors. Drives Revenue &amp; Impact – Results driven, with a relentless focus on gaining resources to support United Way’s mission and community impact focused strategic objectives. Demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties. Excellent problem-solving skills designed to meet the challenges of the organization. Possess ability to meet predetermined revenue goals. Strategic Relationship Building – People person with a keen knack for developing, maintaining, and deepening strategic relationships that generate the resources that support United Way’s mission. Strong knowledge of fundraising and desire to learn. Demonstrated success managing a portfolio of individual donors at the five- and six-figure levels. &nbsp;Ability to develop strong personal relationships through identification, cultivation, solicitation, and stewardship. Planned giving experience a plus. Effective &amp; Engaging Communicator – An effective and passionate communicator, articulating the United Way message in a way that inspires others to act in service to the organization and the community. Embracing and Managing Change – Champions and facilitates change to ensure long-term community sustainability. Adapts successfully to changing needs while maintaining positive relationships with all constituents, internal and external. &nbsp;Entrepreneurial and Innovative – Creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community. Demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties. Excellent problem-solving skills designed to meet the challenges of the organization. Interested candidates should send a cover letter and resume directly to Human Resources: <a href="https://unitedwaynca.org/about-us/careers/" target="_blank">https://unitedwaynca.org/about-us/careers/</a>Successful candidates must pass criminal background and reference checks.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;United Way of the National Capital Area &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 8614 Westwood Center Dr. Suite 300, Vienna, VA 22182&nbsp; EOE M/F/D/V &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;

Donor Engagement Sr. Manager/Major Gifts Officr

POSITION SUMMARY(Eligible for Hybrid/ 4 days in office, 1 day remote - Alexandria, VA)Under minimal supervision, provides high-level content and management of all engagements, scheduling, travel support, and performs complex and diverse duties in support of the President &amp; Chief Executive Officer (“CEO”). Anticipates and initiates actions regarding office operations requiring in-depth knowledge of the organization and other departments. Requires interpretation and resolution of highly varied situations and problems.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Interface with: United Way Network volunteers, senior executives, and staff worldwide; national and worldwide nonprofit and corporate senior executives; and, other key stakeholders regarding requests for and from the CEO as they relate to CEO’s time, positioning, and participation in various events, meetings, and trips.<ul><li>Develop and maintain protocols and processes for engaging CEO and securing appointments.</li><li>Manage the allocation and use of the CEO’s time that maximize availability and are aligned with the CEO’s priorities and vision by identifying appropriate engagement opportunities, identifying and collaborating with content managers, and producing and/or compiling final preparation/briefing materials for CEO.</li><li>Ensure that all materials needed in preparation for a meeting or other engagement meet the standards for use by the CEO, often requiring editing of and working with staff on meeting objectives and requirements.</li></ul></li><li>Manage the CEO’s calendar, coordinating in detail the logistical arrangements for all meetings and conferences, and managing all aspects of the CEO’s travel arrangements. Travel arrangements include ground and air, coordination of travel documents (visas, passports, etc.), and last-minute or mid-trip changes.</li><li>Provide support to the CEO while on travel and limited support for staff traveling with CEO to include logistical coordination and continual communication in real/appropriate time. May require travel on a case-by-case basis.</li><li>Manage Executive Office operating remotely at national United Way conventions to include providing support for attending Board members when required.</li><li>Make recommendations to solve highly complex problems requiring research and information from multiple sources or advanced knowledge in a thorough and timely manner. Analysis and interpretation of widely varying situations. Achieve resolution through unique approaches and/or reference to a variety of policies, precedents, and past practices.</li><li>Decision-making guided by varied and less-defined instructions and practices requiring broader interpretation.</li><li>May deal with confidential issues and information using discretion and excellent judgment.</li><li>Project management and planning of events that involve the CEO. This may require working with staff from various departments to develop the structure and execution of events in addition to the involvement of the CEO, in order to meet the given objectives of the staff to a goal of the wider organization. This includes planning meetings and management of staff to develop such events.</li><li>Work with the Communications staff within the Executive Office, and other staff as necessary, to compile speeches, presentations, talking points, briefing documents, and other communications to meet the objectives of the CEO’s engagements. This requires an understanding of the goals of meetings and/or events and may necessitate independent research and content development to prepare the CEO for their role.</li><li>Participate in regular Executive Office Meetings; maintain updated trackers and folders, and maintain superb organization of pending requests for the CEO’s time.&nbsp;</li><li>Other duties as assigned.</li></ul>​ &nbsp;JOB REQUIREMENTSMinimum requirements include:<ul><li>High school diploma; Bachelor’s degree preferred; or commensurate experience.</li><li>Five years of advanced level experience in a similar role.&nbsp;</li><li>Strong skills in Microsoft Office suite, computer, and Internet research skills.</li><li>Flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.&nbsp;</li><li>Sensitivity to confidential matters required.&nbsp;</li><li>Attention to detail is essential.&nbsp;</li><li>The ideal candidate will have strong communication skills (written and verbal), and a clear ability to multi-task in a fast-paced environment.</li><li>Ability to be responsive after hours (depending on the CEO’s travel).&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $130,000 to $140,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Scheduler to the President & Chief Executive Officer

POSITION SUMMARY&nbsp;(ONSITE! 5 days in office 8:30am – 4:30pm - Alexandria, VA)The Technical Support Specialist - Level 1 will provide initial technical support for end-users by addressing common IT issues related to hardware, software, and network systems. This role is responsible for receiving, logging, and resolving basic IT support requests and escalating more complex issues to higher-level technical staff. The Level 1 support specialist plays a critical role in ensuring that users receive quick, friendly, and efficient assistance to minimize downtime and improve overall productivity.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Incident Management:<ul><li>Act as the first point of contact for IT support requests via phone, email, or ticketing system.</li><li>Diagnose and resolve basic technical issues, including hardware, software, and networking problems.</li><li>Log and track support tickets, ensuring timely resolution and updating of ticket status.</li></ul></li><li>User Support:<ul><li>Provide support for software applications, operating systems, and office productivity tools.</li><li>Assist with hardware setup, configuration, and troubleshooting (e.g., desktops, laptops, printers).</li><li>Provide basic guidance on network connectivity, email, and Internet access.</li></ul></li><li>System Access:<ul><li>Assist users with account creation, password resets, and access requests (Active Directory, email, and internal systems).</li><li>Help with configuring and managing user profiles in systems like Microsoft 365, Office 365, or other internal tools.</li></ul></li><li>Software Installation &amp; Configuration:<ul><li>Help install and configure software applications and updates on users’ devices.</li><li>Provide support for software-specific issues, including installation errors, updates, and basic configuration issues.</li></ul></li><li>Basic Network Support:<ul><li>Troubleshoot and resolve simple network issues, including Wi-Fi connectivity, VPN issues, and internet access.</li><li>Assist with network printer setup and connectivity.</li></ul></li><li>Documentation:<ul><li>Document all issues and solutions in the ticketing system to maintain a knowledge base for future reference.</li><li>Update support documentation and provide guidance on common IT issues.</li></ul></li><li>Escalation:<ul><li>Escalate more complex issues that cannot be resolved within Level 1 support to Level 2 or other relevant IT staff.</li><li>Follow up on escalated issues to ensure timely resolution.</li></ul></li><li>End-User Training:<ul><li>Provide basic user training on software applications, company tools, and common troubleshooting steps.</li><li>Help users become familiar with IT policies and best practices.</li></ul></li></ul>JOB REQUIREMENTS<ul><li>Education: Hight school or GED<ul><li>High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or a related field preferred).</li></ul></li><li>Experience:<ul><li>1+ years of experience in an IT support and customer service role.</li><li>Experience in troubleshooting hardware and software issues is a plus.</li></ul></li><li>Technical Skills:<ul><li>Familiarity with common operating systems (Windows, macOS) and mobile device platforms.</li><li>Basic knowledge of networking concepts, such as IP addressing, VPN, and Wi-Fi.</li><li>Experience with basic IT support tools, such as ticketing systems (e.g., ServiceNow, Jira) and remote desktop software.</li><li>Basic knowledge of Microsoft Office Suite and other common business software.</li></ul></li><li>Soft Skills:<ul><li>Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.</li><li>Strong customer service orientation with a problem-solving attitude.</li><li>Ability to work efficiently in a fast-paced environment with multiple priorities.</li><li>Strong attention to detail and ability to follow procedures.</li></ul></li></ul>Preferred Qualifications:<ul><li>Basic certifications such as CompTIA A+, HDI, or equivalent are a plus.</li><li>Experience with cloud services like Microsoft 365, &nbsp;or similar platforms.</li><li>Familiarity with ITIL practices is beneficial.</li></ul>Physical Requirements:<ul><li>Ability to sit for extended periods of time and work at a computer.</li><li>Ability to lift and move IT equipment (up to 25 lbs).</li></ul>Work Environment:<ul><li>This role operates in an office environment with occasional remote support for employees working in different locations or remotely.</li><li>Some after-hours support may be required depending on the organization's needs.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $46,000 to $53,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

5 Jobs in Washington, DC, USA