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POSITION SUMMARY(Eligible for Hybrid/ 4 days in office, 1 day remote - Alexandria, VA)Under minimal supervision, provides high-level content and management of all engagements, scheduling, travel support, and performs complex and diverse duties in support of the President &amp; Chief Executive Officer (“CEO”). Anticipates and initiates actions regarding office operations requiring in-depth knowledge of the organization and other departments. Requires interpretation and resolution of highly varied situations and problems.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Interface with: United Way Network volunteers, senior executives, and staff worldwide; national and worldwide nonprofit and corporate senior executives; and, other key stakeholders regarding requests for and from the CEO as they relate to CEO’s time, positioning, and participation in various events, meetings, and trips.<ul><li>Develop and maintain protocols and processes for engaging CEO and securing appointments.</li><li>Manage the allocation and use of the CEO’s time that maximize availability and are aligned with the CEO’s priorities and vision by identifying appropriate engagement opportunities, identifying and collaborating with content managers, and producing and/or compiling final preparation/briefing materials for CEO.</li><li>Ensure that all materials needed in preparation for a meeting or other engagement meet the standards for use by the CEO, often requiring editing of and working with staff on meeting objectives and requirements.</li></ul></li><li>Manage the CEO’s calendar, coordinating in detail the logistical arrangements for all meetings and conferences, and managing all aspects of the CEO’s travel arrangements. Travel arrangements include ground and air, coordination of travel documents (visas, passports, etc.), and last-minute or mid-trip changes.</li><li>Provide support to the CEO while on travel and limited support for staff traveling with CEO to include logistical coordination and continual communication in real/appropriate time. May require travel on a case-by-case basis.</li><li>Manage Executive Office operating remotely at national United Way conventions to include providing support for attending Board members when required.</li><li>Make recommendations to solve highly complex problems requiring research and information from multiple sources or advanced knowledge in a thorough and timely manner. Analysis and interpretation of widely varying situations. Achieve resolution through unique approaches and/or reference to a variety of policies, precedents, and past practices.</li><li>Decision-making guided by varied and less-defined instructions and practices requiring broader interpretation.</li><li>May deal with confidential issues and information using discretion and excellent judgment.</li><li>Project management and planning of events that involve the CEO. This may require working with staff from various departments to develop the structure and execution of events in addition to the involvement of the CEO, in order to meet the given objectives of the staff to a goal of the wider organization. This includes planning meetings and management of staff to develop such events.</li><li>Work with the Communications staff within the Executive Office, and other staff as necessary, to compile speeches, presentations, talking points, briefing documents, and other communications to meet the objectives of the CEO’s engagements. This requires an understanding of the goals of meetings and/or events and may necessitate independent research and content development to prepare the CEO for their role.</li><li>Participate in regular Executive Office Meetings; maintain updated trackers and folders, and maintain superb organization of pending requests for the CEO’s time.&nbsp;</li><li>Other duties as assigned.</li></ul>​ &nbsp;JOB REQUIREMENTSMinimum requirements include:<ul><li>High school diploma; Bachelor’s degree preferred; or commensurate experience.</li><li>Five years of advanced level experience in a similar role.&nbsp;</li><li>Strong skills in Microsoft Office suite, computer, and Internet research skills.</li><li>Flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.&nbsp;</li><li>Sensitivity to confidential matters required.&nbsp;</li><li>Attention to detail is essential.&nbsp;</li><li>The ideal candidate will have strong communication skills (written and verbal), and a clear ability to multi-task in a fast-paced environment.</li><li>Ability to be responsive after hours (depending on the CEO’s travel).&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $130,000 to $140,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Scheduler to the President & Chief Executive Officer

POSITION SUMMARY&nbsp;(ONSITE! 5 days in office 8:30am – 4:30pm - Alexandria, VA)The Technical Support Specialist - Level 1 will provide initial technical support for end-users by addressing common IT issues related to hardware, software, and network systems. This role is responsible for receiving, logging, and resolving basic IT support requests and escalating more complex issues to higher-level technical staff. The Level 1 support specialist plays a critical role in ensuring that users receive quick, friendly, and efficient assistance to minimize downtime and improve overall productivity.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Incident Management:<ul><li>Act as the first point of contact for IT support requests via phone, email, or ticketing system.</li><li>Diagnose and resolve basic technical issues, including hardware, software, and networking problems.</li><li>Log and track support tickets, ensuring timely resolution and updating of ticket status.</li></ul></li><li>User Support:<ul><li>Provide support for software applications, operating systems, and office productivity tools.</li><li>Assist with hardware setup, configuration, and troubleshooting (e.g., desktops, laptops, printers).</li><li>Provide basic guidance on network connectivity, email, and Internet access.</li></ul></li><li>System Access:<ul><li>Assist users with account creation, password resets, and access requests (Active Directory, email, and internal systems).</li><li>Help with configuring and managing user profiles in systems like Microsoft 365, Office 365, or other internal tools.</li></ul></li><li>Software Installation &amp; Configuration:<ul><li>Help install and configure software applications and updates on users’ devices.</li><li>Provide support for software-specific issues, including installation errors, updates, and basic configuration issues.</li></ul></li><li>Basic Network Support:<ul><li>Troubleshoot and resolve simple network issues, including Wi-Fi connectivity, VPN issues, and internet access.</li><li>Assist with network printer setup and connectivity.</li></ul></li><li>Documentation:<ul><li>Document all issues and solutions in the ticketing system to maintain a knowledge base for future reference.</li><li>Update support documentation and provide guidance on common IT issues.</li></ul></li><li>Escalation:<ul><li>Escalate more complex issues that cannot be resolved within Level 1 support to Level 2 or other relevant IT staff.</li><li>Follow up on escalated issues to ensure timely resolution.</li></ul></li><li>End-User Training:<ul><li>Provide basic user training on software applications, company tools, and common troubleshooting steps.</li><li>Help users become familiar with IT policies and best practices.</li></ul></li></ul>JOB REQUIREMENTS<ul><li>Education: Hight school or GED<ul><li>High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or a related field preferred).</li></ul></li><li>Experience:<ul><li>1+ years of experience in an IT support and customer service role.</li><li>Experience in troubleshooting hardware and software issues is a plus.</li></ul></li><li>Technical Skills:<ul><li>Familiarity with common operating systems (Windows, macOS) and mobile device platforms.</li><li>Basic knowledge of networking concepts, such as IP addressing, VPN, and Wi-Fi.</li><li>Experience with basic IT support tools, such as ticketing systems (e.g., ServiceNow, Jira) and remote desktop software.</li><li>Basic knowledge of Microsoft Office Suite and other common business software.</li></ul></li><li>Soft Skills:<ul><li>Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.</li><li>Strong customer service orientation with a problem-solving attitude.</li><li>Ability to work efficiently in a fast-paced environment with multiple priorities.</li><li>Strong attention to detail and ability to follow procedures.</li></ul></li></ul>Preferred Qualifications:<ul><li>Basic certifications such as CompTIA A+, HDI, or equivalent are a plus.</li><li>Experience with cloud services like Microsoft 365, &nbsp;or similar platforms.</li><li>Familiarity with ITIL practices is beneficial.</li></ul>Physical Requirements:<ul><li>Ability to sit for extended periods of time and work at a computer.</li><li>Ability to lift and move IT equipment (up to 25 lbs).</li></ul>Work Environment:<ul><li>This role operates in an office environment with occasional remote support for employees working in different locations or remotely.</li><li>Some after-hours support may be required depending on the organization's needs.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $46,000 to $53,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Technical Support Specialist - Level 1

United Way of Greater Richmond &amp; Petersburg is seeking a dynamic and detail-oriented Marketing Specialist to support the organization’s brand, content strategy, and digital communications. In this role, you will create compelling content, manage social media platforms, and help lead marketing campaigns that connect people to our mission. You’ll work across departments to ensure all messaging is consistent, creative, and reflective of the impact we drive in our community. This is an opportunity to contribute through smart storytelling, thoughtful design, and community-centered outreach. If you’re a strong writer, a digital native, and a collaborative teammate who knows how to turn strategy into action, we want to hear from you. ABOUT YOU With 3+ years of experience in marketing, communications, or content creation, you’re comfortable managing multiple projects, producing high-quality work, and tailoring your message for different audiences. You’re a creative thinker and a clear communicator who knows how to bring ideas to life across platforms social, digital, print, and beyond. You bring solid experience writing for a brand, managing social media, and designing marketing materials using tools like Canva or Adobe Creative Suite. You enjoy working with others and thrive in a mission-driven culture that values collaboration, equity, and community. You’re organized and curious, detail-oriented but flexible, and most importantly, committed to helping people understand the power and impact of United Way. Bachelor’s degree required in marketing, communications, journalism, public relations, or a related field.ABOUT THE ROLE As our Marketing Specialist, you’ll play a key role in: • &nbsp;Supporting the development and execution of brand-aligned marketing campaigns. • &nbsp;Creating written and visual content for digital and print channels including social media, newsletters, and event promotions. • &nbsp;Managing United Way’s social media accounts and content calendar. • &nbsp;Designing marketing materials, graphics, and email campaigns. • &nbsp;Working closely with team members across the organization to support fundraising, &nbsp; volunteerism, and community impact efforts. • &nbsp;Attending community events to capture and share United Way’s presence and impact. • &nbsp;Analyzing campaign performance and identifying opportunities to strengthen engagement. ABOUT US At United Way of Greater Richmond &amp; Petersburg, we bring people together to solve tough problems and advance opportunities for all. Our team is creative, collaborative, and driven by a shared purpose. As part of the Marketing &amp; Strategy team, you’ll help tell the story of our impact, grow our visibility, and build stronger connections with the people and communities we serve. This is a great role for someone looking to grow their marketing career while doing work that matters. Salary Range: Hiring range up to $58,000 based on experience. Position open until filled. &nbsp;Please send cover letter, resume, portfolio, and salary requirement to: United Way of Greater Richmond &amp; Petersburg&nbsp;Human Resources Email: <a href="mailto:jobs@yourunitedway.org" target="_blank">jobs@yourunitedway.org</a> &nbsp;EOE

United Way of Greater Richmond & Petersburg

Marketing Manager

United Way of Greater Richmond &amp; Petersburg is looking for a thoughtful and dynamic Community Engagement Manager to lead how our mission shows up in the world through volunteerism, special events, and strategic community engagement. This role, which is part of our centralized Marketing &amp; Communications hub, plays a key role in shaping how people interact with and experience the United Way brand, and is a critical part of the Give.Advocate.Volunteer pipeline, engaging volunteers and donors to become lifelong supporters in concert with the advancement team’s efforts to increase resources for our mission. You’ll work across teams to lead memorable, mission-aligned experiences—from high-profile events to grassroots volunteer opportunities. Whether planning a community day of service, partnering with corporate teams, or managing a multi-channel awareness campaign, you will ensure that every public touchpoint is cohesive, impactful, and reflects our core values. This position is perfect for someone who thrives on collaboration, believes in the power of storytelling through experience, and wants to build stronger communities by connecting people to purpose.ABOUT YOU&nbsp;With 4-6 years of experience leading community engagement, event planning, or related fields, you bring a blend of strategic thinking and hands-on project management. You excel at building authentic relationships and coordinating cross-functional teams to deliver meaningful outcomes. Your project management skills keep initiatives on track while your creativity ensures that our outreach is compelling and mission-driven. You understand the value of collaboration and thrive in a fast-paced environment where your ability to connect with diverse stakeholders is essential. Experience working closely with marketing, development, or impact teams is a plus. Strong communication and organizational skills, along with flexibility to work occasional evenings or weekends for special events, are key. Above all, you believe in the power of community and are driven by a genuine desire to make a difference. ABOUT THE ROLE United Way Greater Richmond &amp; Petersburg is seeking a passionate strategic thinker to serve as our Community Engagement Manager. In this role, you will lead our community engagement strategy and brand experience by developing meaningful partnerships, managing special events, and driving aligned, mission-focused outreach. Operating within the Marketing &amp; Communications hub, you’ll collaborate across departments to ensure consistent messaging, unified storytelling, and organizational alignment. You will manage complex engagement initiatives and events, serving as both an internal and external project lead to drive execution, accountability, and impact. This is an opportunity to shape how we connect with the community and inspire participation in our mission. ABOUT USAt United Way of Greater Richmond &amp; Petersburg, we foster a positive and dynamic environment where team members grow personally and professionally while contributing to meaningful community change. We mobilize people and resources to address the region’s toughest challenges and remove barriers to opportunity so everyone can thrive. Our work is built on a foundation of collaboration, creativity, and purpose. You’ll join a mission-driven team that values authenticity and impact, playing a key role in connecting people and partners to a shared vision of a stronger, healthier community. Join a network of changemakers building the next chapter of positive change for our region.Salary Range: Hiring range up to $55,000 based on experience. Position open until filled. &nbsp;Please send cover letter, resume, portfolio, and salary requirement to: United Way of Greater Richmond &amp; Petersburg&nbsp;Human Resources Email: <a href="mailto:jobs@yourunitedway.org" target="_blank">jobs@yourunitedway.org</a> &nbsp;EOE

Community Engagement Manager

<h2>ORGANIZATIONAL SUMMARY</h2>United Way of Harrisonburg and Rockingham County is improving lives by connecting and mobilizing community resources. We envision a strong, equitable, and accessible network of support for working households in Harrisonburg and Rockingham County.POSITION SUMMARYThe Director of Community Impact serves as the primary lead on United Way’s community impact work.&nbsp; Creating change within the community, they will establish measurable impact strategies that reflect community needs and drive equitable outcomes.&nbsp;In April of 2025, UWHR announced an expansion that will include the areas of Staunton, Augusta County, and Waynesboro into their service area. This position will lead efforts on a listening campaign to better understand the needs of the entire region, working towards building a shared vision for the Central Shenandoah Valley.&nbsp;AREAS OF RESPONSIBILITYCommunity Impact<ul><li>Build and manage partnerships that advance the community impact work of United Way</li><li>Represent United Way on community coalitions relevant to focus areas of work</li><li>Drive community education around ALICE, the ALICE Report and supplemental data, supported where appropriate by the Director of Development and President &amp; CEO</li><li>Provide oversight and direction for the Community Impact Committee, including the development, implementation, and assessment of an impact agenda</li><li>Research best practices and trends in Community Impact work across United Way Network and other relevant resources</li></ul>Advocacy<ul><li>Work with President &amp; CEO to identify areas for advocacy for both the organization and the ALICE Coalition to determine local, state and federal policies that impact ALICE households</li><li>Assist with development of Public Policy Committee</li></ul>Program Oversight<ul><li>Provide direction and oversight to Program Manager for Financial Wellness at Work program</li><li>Analyze community-level data collected and overall usage of resource and referral software</li><li>Identify prospective partners and connect new users to resource &amp; referral software including Unite Us and 2-1-1</li><li>Encourage local community organizations to update and maintain information in resource and referral platforms such as United Us and 2-1-1</li></ul>Community Impact Grants and Support<ul><li>Coordinate all aspects of grant review process including:</li><li>Recruit and train volunteers to review grant applications</li><li>Manage all aspects of grant application</li><li>Provide technical assistance to applicants</li><li>Manage communication with community partners receiving grant funding from United Way</li><li>Facilitate annual site visits to organizations receiving grant funding</li><li>Convene and host regular meetings of the Community Impact Committee</li><li>Convene and host regular meetings with funded partner organizations</li></ul>Events and Volunteer Coordination<ul><li>Tools for School – assist with development of back-to-school event, including a community resource fair and school supply distribution; coordinate annual school supply drive with local school systems and education foundations</li><li>Day of Action – coordinate projects – set-up, volunteer placement and needed supplies</li><li>Collaborate with Director of Development to match volunteers with appropriate projects</li><li>ALICE Awareness Week – working with other members of the staff</li><li>Provide content and strategy for this educational awareness campaign</li><li>Greatest Needs Drive – coordinate annual drive</li></ul>

United Way of Harrisonburg and Rockingham County

Director of Community Impact

Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Post Eviction Case ManagerReporting to:&nbsp;Community Impact ManagerDepartment:&nbsp;Community Impact and Operations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overall Purpose of this Role:The Post Eviction Case Manager functions to support United Ways’ collective impact work of providing advocacy and referral services.&nbsp; This advocate will help individuals who have been evicted or are at risk of homelessness by providing resources, advocacy, support and planning. Their role is to assist clients in securing stable housing when available, accessing community and social services, and navigating legal and financial challenges related to the eviction, and developing strategies for safe transitions. This position is a critical part of our collective impact efforts to make evictions rare, brief and humane when they occur.Key Competencies<ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul>Key Responsibilities<ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Use the Post Eviction Support form to assess current and ongoing needs of the family/individual&nbsp;</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources, including legal aid, financial assistance, housing, case management, natural supports etc.</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul>Requirements<ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>&nbsp;

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Post Eviction Case Manager

POSITION SUMMARY&nbsp;​(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Manager, Social Media is a member of the United Way Worldwide (UWW) Digital Marketing team who supports the implementation of a comprehensive social media strategy to build awareness and engagement growth for United Way Worldwide locally, nationally, and internationally. &nbsp;This role reports to the Director of Social Media.We are looking for someone who is passionate about how social media can be a strategic and invaluable platform for generating awareness and moving audiences to action in support of United Way’s impact areas and can help elevate the work of the United Way Network in creating thriving communities.&nbsp;The ideal candidate understands how trending social content can be used to support UWW’s goals and share UWW’s expertise, has an eye for detail, is a strong writer, and can analyze channel metrics to adjust strategy and content.&nbsp;KEY RESPONSIBILITIESStrategy &amp; Campaign Development<ul><li>Partner with the Social Media Director to continuously develop and implement cohesive social media strategies that increase UWW’s brand visibility, strengthen audience engagement, and drive social good.</li><li>Lead the development and implementation of a variety of social campaigns in support of brand partnerships, events, fundraising, and overall brand positioning.</li><li>Serve as an integral member of the Digital Marketing team, working across departments to identify content opportunities that drive brand awareness and audience engagement.</li></ul>Social Media Editorial Calendar &amp; Scheduling<ul><li>Lead on overall management of the social media editorial calendar, ensuring timely posting of content across all channels.</li><li>Create engaging content (written and visual) for multiple social channels, ensuring consistency in voice, tone, and messaging.&nbsp;</li><li>Manage content scheduling, tagging, and posting to UWW’s social media channels in relevant systems to maintain a consistent online presence and alignment across teams.</li></ul>Event Coverage &amp; Content Capture<ul><li>Attend virtual and in-person UWW events, capturing content (photos, videos, audio) to share across UWW’s social media channels.</li><li>Ensure real-time content creation and sharing during key events to drive engagement and audience connection.</li></ul>Analytics &amp; Reporting<ul><li>Track campaign and post tag content in relevant system to measure the success of social initiatives.&nbsp;</li><li>Provide insights in the monthly, quarterly, and annual data dashboard reports of content and partner with the Social Media Director for strategy refinement.&nbsp;</li></ul>Community Engagement<ul><li>Lead online community management initiatives, responding to comments, messages, and engaging with audience to build deeper relationships on both organic and paid UWW social content.&nbsp;</li><li>Manage social media listening for UWW and CEO channels, identifying key opportunities for engagement and elevating any points of concern.</li><li>Maintain consistent and timely responses to audience inquiries.&nbsp;</li></ul>EDUCATION/REQUIREMENTS<ul><li>A minimum of three (3) years of&nbsp;experience in content creation and social media.</li><li>Bachelor’s degree in communications, marketing, or related field.&nbsp;&nbsp;</li><li>Knowledge of multiple social platforms, familiarity with current best practices, and ability to recognize and leverage emerging trends and platforms. &nbsp;</li><li>Ability to write engaging content for social media with attention to detail.&nbsp;</li><li>Strong cultural competencies and ability to effectively communicate to a diverse, global audience.</li><li>Strong research and analytical skills and ability to synthesize data and brief leadership.</li><li>Experience with social listening and community management.&nbsp;</li><li>Team- and solution-oriented relationship builder and collaborator.</li><li>Ability to organize, set priorities, and manage several projects at once, with minimal supervision.</li><li>Experience with digital fundraising and/or a global nonprofit is a plus.&nbsp;</li><li>Experience with Sprout Social, Canva, Adobe suite, and Smartsheet is a plus.</li><li>Willingness to occasionally work outside of normal business hours, when need arises (e.g., covering an after-hours event, responding to breaking news)</li></ul>APPLICATION MATERIALSPlease submit a cover letter and resume to apply. Candidates who are invited to progress past the initial interview stage will be invited to share either a link to a portfolio or 2-3 work samples that showcase their expertise. For guidance, we will be looking for samples that demonstrate writing style as well as creativity, whether it’s a brand/organizational TikTok video you produced or a long-form piece of writing.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe hiring salary range for this position is $84,000 to $92,000 per year. Proffered salaries are determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Social Media Manager

UNITED WAY OF SOUTH HAMPTON ROADS 


Title: NRHA Navigator 

Department: Community Impact – Financial Stability 

Report To: NRHA Lead Navigator 

Date Created: February 2025 

Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 
challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 
child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-
resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 
acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 
 


 
engage with, and the people they serve. This competence helps to build trust and effective 
engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

ï· Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

ï· Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

ï· Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

ï· Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Key Accountabilities 

ï· Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

ï· Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

ï· Collaborate with Lead Navigators and NRHA team to provide support to 
participants/families on their journey towards health, wellness, and self-

sufficiency 

ï· Schedule and complete an in-depth intake assessment with all new referrals 

ï· Support Outreach and Engagement in the evenings and weekends as needed 

 
 Essential Duties and Responsibilities: 

ï· Build trusting relationships with participants and their families while providing general support and 
encouragement. 

ï· Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

ï· Follow up with participants via phone calls, home visits and visits to other settings where participants 
can be found. 

ï· Help participants set personal health related goals and attend appointments. 

ï· Provide referrals for services to community agencies as appropriate. 

ï· Help participants connect with transportation resources and provide appointment 

reminders in special circumstances. Transport participants based on UWSHR 

transportation policy. 

 
Community Collaboration: 

ï· Effectively communicate UWSHR’s mission and vision. 

ï· Work closely with NRHA staff and internal team to build trusting relationships with residents. 

ï· Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 


ï· Knowledgeable about community resources appropriate to needs of participants/families. 
 
Data &amp; Reporting 

ï· Record participant care management information in the database and other software no later than 24 
hours after participant contact. 

ï· Maintain and manage caseload of at least 25 participants. 
 

Program &amp; Implementation 

ï· Maintain confidentiality and always remain current with HIPAA compliance. 

ï· Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

ï· Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 
 

Other Duties as Assigned 
 
Key Skills Requirements: 

 • Experience in human services programs 

 • Successful completion of a Community Health Worker formal training program during your 90 days 
as an employee of UWSHR. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year 
of hire. 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high-paced environment 

 • Commitment to assisting families to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Experience with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 


 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 
odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive. 
 


<ul>	<li>UNITED WAY OF SOUTH HAMPTON ROADS</li>
	<li>Why Work for United Way:</li>
	<li>Objectives &amp; Expectations:</li>
	<li>Commitment to equity, diversity &amp; inclusion</li>
	<li>Key Accountabilities</li>
	<li>Key Skills Requirements:</li>
	<li>Work Demands &amp; Environment:</li>
</ul>

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