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DEPARTMENT: Office of the General Counsel teamABOUT OUR INTERNSHIPS AT UNITED WAY WORLDWIDEUWW’s summer internship program is designed to expose students to the substantive work of the organization. Interns will be assigned to specific departments, gaining experience in both discrete project work and day-to-day operations. Our intern cohort will receive guidance and supervision from a departmental director and will have the opportunity to build professional connections with staff across the organization.POSITION SUMMARY:&nbsp;The Intern will be part of the Office of the General Counsel team. The intern will perform substantive legal work: review contracts for legal sufficiency; perform research and draft legal memoranda; review partnership agreements with member organizations abroad; review charitable solicitation disclosures; support the organization's compliance functions, amongst other assignments.REQUIRED SKILLS:&nbsp;<ul><li>Must have strong project management, technology, and communication skills along with being detail-oriented.&nbsp;</li><li>Ability to multi-task.&nbsp; Must be able to work both independently and as part of a team.&nbsp; &nbsp;Must be flexible and comfortable in a fast-paced environment.&nbsp;</li><li>Candidates must be strong writers, detail-oriented, and comfortable working in a fast-paced environment.</li><li>Strong working knowledge of all Microsoft Suite office products, specifically, Excel and PowerPoint.</li></ul>HELPFUL INFORMATION<ul><li>Weekly meetings and supplemental professional development workshops provided onsite</li><li>Receive informal feedback and mentoring from your intern manager</li><li>Chance to meet and work with nonprofit subject matter experts and leaders at UWW</li><li>Free coffee &amp; tea on site</li><li>Free parking at United Way Worldwide’s parking garage</li><li>Near Blue/Yellow Metro line (Braddock Metro Station) and then board the Alexandria Free Dash bus that has stops directly across from our building</li><li>Complete a learning plan according to the school’s requirements for those receiving a grade</li></ul>PROGRAM SPECIFICSEligibility:&nbsp; Current undergraduate studentsInternship Period:&nbsp; June 2 – July 31, 2025Schedule:&nbsp; Mondays – Thursdays, 9:00 am – 4:30 pm (Hybrid: on-site 3 days/week)Location:&nbsp; This internship takes place at the United Way Worldwide office at 701 N. Fairfax St., Alexandria, VA 22314.Pay Rate:&nbsp; $21.00 / hourApplicants must be eligible to work within the United States and have all documentation at the time of their application, including a social security number. Hybrid internship schedules will generally be Monday through Thursday, 9:00 am - 4:30 pm, though workdays may vary, depending on activities, events, and assignments.&nbsp;ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

Office of the General Counsel Internship

DEPARTMENT: Development/Individual Giving teamABOUT OUR INTERNSHIPS AT UNITED WAY WORLDWIDEUWW’s summer internship program is designed to expose students to the substantive work of the organization. Interns will be assigned to specific departments, gaining experience in both discrete project work and day-to-day operations. Our intern cohort will receive guidance and supervision from a departmental director and will have the opportunity to build professional connections with staff across the organization.POSITION SUMMARY:&nbsp;The Development Intern will be a part of the Individual Giving team, whose objectives are to raise support for UWW and to enable United Ways across the network to more fully realize our shared mission and goals by leveraging support (resources, people, and info) both from United Way Worldwide (UWW) and from within the network itself.&nbsp; This intern position will help the Individual Giving team to deliver on team goals.&nbsp;PRIMARY PROJECT(S):&nbsp;<ul><li>Assist the Individual Giving (Mid-level, Major, and Planned Giving) team with multiple projects related to expanding fundraising for UWW and in the United Way network</li><li>Data input and donor info uploads</li><li>Provide input to the creation of donor impact reports</li><li>Develop donor prospect profiles using multiple data sources</li><li>Update the Content Library/Resource library project to update the content listing, ensure consistency across the content, and ensure all relevant documents are on UW Online</li><li>Create digital files for the Tocqueville Society agreements from United Ways across the network</li><li>Attend virtual webinars on fundraising topics</li><li>Work with the Individual Giving team in the Alexandria office to support their development/fundraising initiatives.</li><li>Other duties and special projects as assigned.</li></ul>REQUIRED SKILLS :&nbsp;<ul><li>Must have strong project management, technology, and communication skills along with being detail-oriented.&nbsp;</li><li>Ability to multi-task.&nbsp; Must be able to work both independently and as part of a team.&nbsp; &nbsp;Must be flexible and comfortable in a fast-paced environment.&nbsp; Selection will be based on project delivery experience, GPA/academic achievement, extracurricular/civic activities, and strong interest in a potential career in the nonprofit industry, especially in fundraising/development.</li><li>Strong working knowledge of all Microsoft Suite office products, specifically, Excel and PowerPoint.</li><li>Willingness to protect confidential donor information and to sign a non-disclosure agreement before the internship commences.</li></ul>HELPFUL INFORMATION<ul><li>Weekly meetings and supplemental professional development workshops provided onsite</li><li>Receive informal feedback and mentoring from your intern manager</li><li>Chance to meet and work with nonprofit subject matter experts and leaders at UWW</li><li>Free coffee &amp; tea on site</li><li>Free parking at United Way Worldwide’s parking garage</li><li>Near Blue/Yellow Metro line (Braddock Metro Station) and then board the Alexandria Free Dash bus that has stops directly across from our building</li><li>Complete a learning plan according to the school’s requirements for those receiving a grade</li></ul>PROGRAM SPECIFICSEligibility:&nbsp; Current undergraduate studentsInternship Period:&nbsp; June 2 – July 31, 2025Schedule:&nbsp; Mondays – Thursdays, 9:00 am – 4:30 pm (Hybrid: on-site 3 days/week)Location: &nbsp;This internship takes place at the United Way Worldwide office at 701 N. Fairfax St., Alexandria, VA 22314.Pay Rate:&nbsp; $21.00 / hourApplicants must be eligible to work within the United States and have all documentation at the time of their application, including a Social Security Number. Hybrid internship schedules will generally be Monday through Thursday, 9:00 am - 4:30 pm, though workdays may vary, depending on activities, events, and assignments.&nbsp;ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Development Internship

OFFICE LOCATION 1015 15th Street, NW Suite 1200, Washington, DC 8614 Westwood Center Drive, Suite 300, Vienna, VA WORK SCHEDULE Hybrid/Flexible REPORTS TO President &amp; CEO&nbsp; SALARY BAND: &nbsp; $138,000 - $176,000&nbsp;COMPENSATION &amp; BENEFITS United Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.Mission: United Way of the National Capital Area is committed to the health, education, and economic opportunity of every person in our community, regardless of race, gender, income, and ability. We are uniquely positioned at the intersection of the public, private, philanthropic, and nonprofit sectors, and the only organization that can mobilize the best resources and people to lead collective impact for our community. Through our Community Commitment and programmatic focus, we are transforming our region and changing the story for thousands of people in a meaningful way. Who We Serve: The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 500,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE Lives Here initiative is one of United Way NCA’s strategic programs established to address the issues of inequity in our systems for employment, education, health and food access, financial stability, and opportunities for all to grow to the best of their abilities. Overview: Are you driven and passionate about ensuring that everyone has equitable access to health, education, and economic opportunity? Are you a natural leader who loves to build and develop teams? Are you a change-agent who is looking to make a lasting impact in your community and within your organization? If so, you may be just what we are looking for as we expand our team. Take a closer look and reach out if you meet these qualifications.Position Summary:&nbsp; Reporting to the President and CEO, the Vice-President of Accounting and Finance/Controller will be responsible for the direct management of several key accounting and financial reporting functions within the organization, including budgeting, planning and forecasting; financial and regulatory reporting; internal controls and risk management; research and analysis; the procure-to-pay cycle; and compliance with contractual documents and government regulations. The Vice-President of Accounting and Finance/Controller will also be involved in supporting inbound and outbound grants management budgeting and reporting; payroll, time &amp; attendance, and employee benefits functions. The Vice-President of Accounting and Finance/Controller will be involved in supporting presentations to the Board of Directors and Finance and Audit committees; managing treasury and cash management duties; and will serve as a member of the Management Team. The Vice-President of Accounting and Finance/Controller will also lead, manage, coach and mentor up to five team members.The Vice-President of Accounting and Finance/Controller will ensure that the organization has the policies, procedures, internal controls, segregation of duties and systems in place to support effective program implementation, compliance with restricted grants and donations and to ensure flawless audits. The Vice-President of Accounting and Finance/Controller will work closely with program leaders and their staffs, not only to educate them regarding finance procedures but also to explore how the finance function can support program operations and grants administration. In addition, the Vice-President of Accounting and Finance/Controller will partner with the CEO, senior leadership, and the human resources (HR) and information technology (IT) staff to enhance and better integrate finance, HR, and IT functions.And finally, the Vice-President of Accounting and Finance/Controller will work closely with the CEO to help create and sustain a great workplace within the Finance department for competent, highly motivated, and results-oriented people whose core values and work ethic align with the organization’s high performance and mission-driven culture; and whose skills and experience contribute to achieving the organization’s goals and objectives. The characteristics of a great workplace that we aspire to create and sustain within the Finance department include: high employee morale, satisfaction, and retention; great customer service and a predisposition to collaborate and cooperate with colleagues; and the ability to achieve high productivity and measurable impact on a sustained basis.Key Responsibilities:Budgeting and Forecasting: Managing the annual revenue, expense and capital budgeting process, including providing staff with budget guidance, timeline, tools, training and hands-on assistance; promoting a budgeting culture and discipline characterized by the use of a zero-based bottom-up approach for creating and justifying annual budgets; conducting revenue and expense trend analysis and benchmarking to prepare a budget narrative and schedules that explain and substantiate the proposed budget; and facilitating the review and approval process in collaboration with the CEO, including budget presentations to the CEO, Finance Committee and Board of Directors.Enterprise Risk Management: Ensuring that the organization has the financial systems, policies, procedures, internal controls, segregation of duties and security access in place to safe guard assets and data; to prevent or detect fraud and conflicts of interest; to promote accurate and timely internal and external reporting and analysis; to ensure compliance with contracts, grant agreements, grantor and donor restrictions, debt covenants, and contractual obligations; and to ensure clean financial and government audits.Internal and External Reporting: Preparing accurate, comprehensive, timely and user-friendly financial reports and information in support of the organization’s internal and external reporting requirements, including (i) financial budgets, projections and crucial data to facilitate long-term financial planning by the Board and executive management; (ii) monthly budget vs. actual comparison reports, customized financial reports and analysis to enable management to monitor their budgets, make mid-course corrections, facilitate informed decision-making and promote programmatic and fundraising success; (iii) financial statements and footnotes required by the Board, Audit Committee, Finance Committee, the CEO, external auditors, lenders and donors to help monitor the financial health and direction of the organization; (iv) cash flow forecasts and historical trend reports to help ensure the organization’s obligations are extinguished in a timely manner while maximizing the return on the investment portfolio; (v) financial information and data required by government and regulatory agencies, including Form 990, Form 5500, A-133 single audit reports, expense reimbursement certification reports and compliance reports; (vi) financial information that substantiates the organization’s compliance with donor designations, restrictions and conditions and government grants and contracts; and (vii) organizational, programmatic, and financial data and information required to maintain GuideStar’s Platinum Seal of Transparency, Charity Navigator’s Four Star Charity designation, Dun &amp; Bradstreet, and other independent rating, watch dog and other oversite and business monitoring agencies.Financial Analytics, Advice and Counsel: Conducting in-depth financial analysis; providing expert financial perspective and opinions; proficient in spreadsheet design to facilitate complex analysis; and instrumental in helping to assess risk, analyze efficiency and inform business decisions made by executive management. Annual Audit: Serving as Management’s liaison to the external audit team throughout the annual audit life-cycle, ensuring that the organization has timely and accurately fulfilled all of its obligations and responsibilities as set forth in the terms of the engagement letter for the preparation and fair presentation of the financial statements in accordance with U.S. GAAP, preparation of IRS Form 990, and any other services requested (i.e., A-133 Audit), including providing the auditor with (i) a comprehensive audit binder containing a detailed trail balance and a supporting schedule and account reconciliation if applicable for each major account; (ii) complete, accurate and timely information and answers to questions requested in advance of and throughout the duration of the audit; and (iii) draft financial statements and footnotes and Form 990.Annual Financial Statements and Footnotes: Preparing comparative annual financial statements at the end of each fiscal year that are accurate and complete, including the statements of financial position, statements of activities, statements of functional expenses, and statements of cash flows and the related notes to the financial statements for the purpose of allowing the external independent auditor to express an opinion on whether the financial statements are presented fairly, in all material respects, in accordance with accounting principles generally accepted in the United States of America, including ensuring that the formats of all financial statements and footnote disclosures have been appropriately updated and the statement of functional expenses reflects how employees devoted their time during the current fiscal year.IRS Form 990: Providing the external auditor with all of the information required to prepare the organization’s IRS Form 990, including ensuring that each question is answered accurately and substantiated, and that all schedules are complete and accurate; sharing a complete and accurate IRS Form 990 with the Board of Directors at its December meeting; and filing Form 990 with the IRS and other governmental jurisdictions by the end of December and ensuring that all required extensions have been timely filed.Procure to Pay Cycle: Ensuring that all financial obligations, payouts, invoices, employee expense reports and so forth are extinguished in a timely and accurate manner, including (i) confirming the payment of each financial obligation is properly authorized and processed pursuant to established policies and procedures; thoroughly substantiated and documented; accurately coded and mapped to the proper natural and functional expense account and net asset category; and timely paid to the correct oblige/payee, including payments to donor-designees, vendors, contractors, consultants, employees, landlords, financial institutions and other payees; and (ii) ensuring that the payment of goods are properly matched to authorized purchase orders and approved shipping and receiving documents; that only pre-authorized payees are entered into the Great Plain’s Vendor Master; that timely and accurate Form 1099s are prepared and disseminated to applicable vendors in accordance with IRS regulations; and that the organization’s purchase card / travel card program and employee expense report process are administered in accordance with established policies and procedures.Payroll, Time &amp; Attendance and Employee Benefits: Supporting the Payroll department team members and the Human Resources department in the proactive management of the full-cycle payroll function, including accuracy and timeliness of employee pay, time &amp; attendance administration, and compliance with employee retirement and other benefits impacting payroll.Campaign Accountability Coordination: Collaborating with the head of Campaign Accountability to ensure that all the fundraising activity, including employee workplace giving campaigns, direct mail and other non-workplace giving campaigns, special events, corporate sponsorships, planned giving, inbound grants, in-kind and non-cash gifts and other transactions are properly considered during the budgeting, reporting, risk mitigation, audit and cash flow forecasting work, including transactions with restrictions or conditions.Commitment to Continuous Improvement: Demonstrating an on-going commitment to continuous improvement by implementing systems, structure, policy, and/or process enhancements that improve the quality of the Finance department’s products and services and/or the efficiency and/or effectiveness of a major business process used to operate the organization. Special Projects and Back-up: Leading and/or participating in special projects and activities as assigned.Solid Educational Background and Experience: Must have at least a bachelor’s degree in accounting or finance; must be an active CPA candidate or possess an active CPA license; and must have non-profit accounting and finance experience. A Master’s degree in accounting or finance or an MBA are preferred.This is an extraordinary opportunity for a mature leader with at least 10 years of accounting and finance experience, preferably in the non-profit sector, ideally beginning his/her career in accounting and audit, followed by experience gathering, evaluating, presenting and reporting financial and accounting information to executive teams and external stakeholders.At least 7 years of broad finance and accounting experience (preferably in a nonprofit organization with a budget of at least $10 million), including hands-on experience in a complex non-profit organization that has multiple programs and a high volume of financial transactions.At least 5 years of people management experience overseeing accounting and finance professionals and staff at all levels; including the ability to leverage strengths of the current finance and accounting staff, clarifying and enhancing roles and responsibilities and developing and implementing training programs in order to maximize and reach optimal individual and organizational goals and performance.Provide leadership in strengthening internal communications with and the financial acumen of all levels of staff throughout the organization; and create and promote a positive and supportive work environment consistent with the organization’s culture, values, core competencies and guiding principles.Must possess personal qualities of integrity, credibility, a strong work ethics and an unwavering commitment to the organization’s mission; a proactive, hands-on strategic thinker who will own, in partnership with the CFO, the responsibility for finance and accounting and the ability to create and maintain a culture of fiscal stewardship, prudence, fidelity and extraordinary customer &nbsp;service.Demonstrated experience managing financial and government audits and working with external auditors; and managing financial and managerial reporting, budget development and analysis, accounts payable and receivable, general ledger, cash flow, and payroll.A track record in managing government grants as it relates to compliance, accounting and reporting of government, corporate and foundation grants, including those with restrictions and conditions.Technology savvy with advanced knowledge of accounting and reporting software, preferably Great Plains, FRX, PN3, and Andar; and advanced knowledge of Microsoft EXCEL, WORD and POWERPOINT.Commitment to recruiting, mentoring, training, and retaining a diverse team of top talent; and the foresight and ability to delegate effectively.Keen analytic, organization and problem-solving skills which allows for strategic data interpretation versus simple reporting.Strong interpersonal and communication skills; experience in effectively communicating key data in a user-friendly and concise manner to individuals with varying levels of financial acumen, including presentations to senior management, grantors, donors, Board members, Finance and Audit committee members or other outside partners and key stakeholders.Qualifications and Personal Attributes: Demonstrated ability to lead and manage a team in a fast paced, demanding and high transaction volume environment with emphasis on accuracy and timeliness; ability to multi-task and work under tight deadlines.A results-oriented leader with a high energy level; strong work ethic; a self-starter with little supervision required and organized; an excellent presenter with strong verbal and written communication and collaboration skills.&nbsp; Technically proficient in GAAP and IRS regulations governing non-profits; an individual with the utmost professional and personal integrity; ability to engage, assess risk, prioritize work, identify issues, and solve problems.A passion for United Way’s mission and its commitment to fighting for the health, education, and financial stability of every person in every community in the National Capital area and serving as a role model in the promotion of diversity, equity, and inclusion in everything we do.Individual and Organization-wide Competencies: The candidate must possess the following core competencies, which are required of all United Way NCA staff regardless of role. Values and Attributes: The candidate must demonstrate that his/her values and personal attributes align with those of United Way NCA.Complexity and Change: The candidate must demonstrate his/her understanding that social change requires the ability to comprehend and work within a complex, interdependent environment.Operational Excellence: The candidate must articulate his/her understanding that effective day-to-day operations is achieved through proactive leadership and sound management practices.Mission-Focused: The candidate must demonstrate how his/her performance and professional development can create real social change that leads to better lives and healthier communities within the National Capital Area.Relationship-Oriented: The candidate must demonstrate his/her ability to put people before process and capability to cultivate and manage relationships toward a common goal.Collaborative: The candidate must demonstrate his/her ability to mobilize resources (financial and human) and harness all sectors of the organization to achieve meaningful engagement and outcomes.Results-Driven: The candidate must demonstrate his/her ability to support shared and measurable goals that promote the common good.Brand-Steward: The candidate must demonstrate his/her ability to serve as a steward of the brand, including growing and protecting the reputation and results of United Way NCA and the greater network.To apply, please submit your resume along with a cover letter to Human Resources at: <a href="https://unitedwaynca.org/about-us/careers/" target="_blank">https://unitedwaynca.org/about-us/careers/</a>Successful candidates must pass criminal background and reference checks. United Way of the National Capital Area EOE M/F/D/V&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; unitedwaynca.org

United Way National Capital Area

United Way of the National Capital Area

Vice-President, Accounting and Finance/Controller

Position Summary(Eligible for Hybrid/ 3 days in office - Alexandria, VA)We are looking for an experienced Senior Technical Support Specialist to join our team and provide high-level assistance for complex technical issues. In this role, you will be responsible for diagnosing, troubleshooting, and resolving intricate technical problems for both customers and internal stakeholders. You will serve as a lead point of contact for escalated issues, mentor junior support staff, and collaborate with engineering and product teams to resolve systemic challenges. Your expertise and leadership will ensure that technical issues are resolved efficiently, while maintaining exceptional customer service standards.Key Responsibilities:<ul><li>Provide expert-level support for complex technical issues across hardware, software, networking, and cloud systems.</li><li>Monitor and process IT request&nbsp;</li><li>Manage inventory</li><li>Act as a point of escalation for the technical support team, resolving advanced problems that cannot be handled by lower-level support staff.</li><li>Troubleshoot, analyze, and resolve customer issues related to application performance, network connectivity, and security concerns.</li><li>Collaborate with product and engineering teams to diagnose root causes of recurring technical issues and recommend solutions.</li><li>Mentor and guide junior technical support team members, helping them grow in their technical capabilities and troubleshooting skills.</li><li>Develop and maintain technical documentation, including troubleshooting guides, FAQs, and knowledge base articles to assist with issue resolution.</li><li>Assist in the creation of training materials to improve team expertise and service delivery.</li><li>Provide proactive solutions for recurring issues by identifying patterns and implementing preventative measures.</li><li>Monitor and manage critical customer support cases, ensuring timely resolution in accordance with Service Level Agreements (SLAs).</li><li>Conduct post-mortem analyses for critical or major incidents, determining the root cause, developing action plans, and reporting back to relevant teams.</li><li>Participate in software and hardware upgrades, patches, and deployment activities, offering expert guidance and troubleshooting during implementation.</li><li>Stay up to date with emerging technologies and industry best practices to continuously improve service delivery and internal processes.</li><li>Ensure customer satisfaction by providing exceptional technical assistance, clear communication, and follow-up support.</li></ul>Requirements:<ul><li>Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).</li><li>Minimum of 5-7 years of experience in technical support, with at least 2 years in a senior or leadership role.</li><li>Expert-level knowledge of operating systems (Windows and macOS) and networking concepts (e.g., DNS, IP, routing, VPNs).</li><li>Strong experience troubleshooting complex software applications, hardware, and network-related problems.</li><li>Proficiency in working with MS365 platforms at help desk level&nbsp;</li><li>In-depth experience with enterprise-level support tools, ticketing systems, and ITSM practices (ITIL knowledge a plus).</li><li>Ability to lead root cause analysis and post-incident reviews, providing actionable insights and solutions.</li><li>Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.</li><li>Strong problem-solving skills and the ability to work under pressure to meet deadlines.</li><li>Technical certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or HDI are preferred.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Able to perform normal IT-related physical tasks such as picking up 50 lb of equipment, installing IT equipment under the work desk, climbing a ladder to access IT equipment in the ceiling etc.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $68,000 to $72,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity -&nbsp;Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Senior Technical Support Specialist

POSITION SUMMARY (Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;The Manager, Volunteer Initiatives and Development (MVID) at United Way Worldwide will play a pivotal role in strategizing, pursuing, executing, and evaluating partnerships that are largely or wholly based on volunteer engagements. Reporting to the Vice President, Global Corporate Partnerships, this position will work closely with Account Managers, local United Ways, and corporate contacts to provide strategic counsel, develop engagement strategies, and ensure the successful implementation of volunteer programs. The role involves writing strategies and guidelines for corporate engagement as well as managing and executing fee-based volunteer opportunities. &nbsp; The Manager will stay abreast of trends in volunteering to keep United Way at the forefront of volunteer engagement and will serve as a strategic resource to local United Ways to enhance their volunteer programs.MVID role is ideal for a dynamic and strategic professional who is passionate about volunteerism and has a strong background in developing and managing volunteer programs and corporate partnerships.&nbsp;MVID is salaried, exempt, evaluated annually, and eligible for merit and other increases. MVID a hybrid position with a minimum of three (3) days per week at the United Way World headquarters in Alexandria, VA. &nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONJOB REQUIREMENTS<ul><li>Collaborate with the Vice President, Global Corporate Partnerships, other members of the Global Corporate Partnerships team, local United Ways, and corporate contacts to develop and execute volunteer-based partnerships.</li><li>Provide strategic counsel on volunteer engagement to internal and external stakeholders. &nbsp;</li><li>Manage, execute, evaluate and improve fee-based volunteer opportunities, ensuring that fees reflect both hard and soft costs and contribute to the overall mission of United Way.</li><li>Develop and write strategies and guidelines for volunteer engagement, including criteria for when and how to engage with companies.</li><li>Support local United Ways in executing contracted volunteer engagement opportunities and delivering with attention to detail, focusing on great customer service and execution, internally and externally.&nbsp;</li><li>Stay current on trends in volunteering and adjust strategies and offerings to maintain United Way's leadership in this area.</li><li>Make presentations virtually and in-person on volunteer engagement focusing on strategic advice and best practices to internal and external stakeholders.</li><li>Lead directly and indirectly, fostering a collaborative and innovative environment, with a critical eye towards continuous evaluation and improvement.</li></ul>Key Performance Indicators (KPIs) for Manager, Volunteer Initiatives and Development​ &nbsp;Partnership Development:<ul><li>Number of new volunteer-based partnerships established</li><li>Growth in the number of volunteer-based partnerships year-over-year.</li></ul>Volunteer Engagement:<ul><li>Increase in the number of volunteers engaged through corporate partnerships.</li><li>Satisfaction ratings from corporate partners and volunteers.</li></ul> Revenue Generation:<ul><li>Revenue generated from fee-based volunteer opportunities.</li><li>Contribution of volunteer programs to the overall mission and financial goals of United Way.</li></ul>Strategic Impact:<ul><li>Implementation and effectiveness of engagement strategies and guidelines.</li><li>Success in advising and supporting local United Ways to grow their volunteer programs.</li></ul>Trend Adaptation:<ul><li>Staying current with trends in volunteering and adjusting strategies accordingly.</li><li>Innovation in volunteer program offerings to maintain leadership in the sector.</li></ul>Stakeholder Collaboration:<ul><li>Effectiveness in collaborating with internal and external stakeholders.</li><li>Feedback from Account Managers, local United Ways, and corporate contacts on strategic counsel and support.</li></ul>Program Management:<ul><li>Efficiency in managing volunteer programs, including cost management.</li><li>Achievement of program goals and objectives within set timelines.</li></ul>These KPIs will help measure the success and impact of the Manager, Volunteer Initiatives and Development in driving volunteer engagement and partnerships at United Way Worldwide.Preferred Background<ul><li>Bachelor's degree in Nonprofit Management, Business Administration, or a related field.</li><li>Minimum of 5 years of experience in volunteer management, corporate partnerships, or nonprofit development. &nbsp;United Way experience preferred.</li><li>Proven track record in developing and managing volunteer programs and corporate partnerships.</li><li>Experience in managing fee-based programs and understanding of cost structures, inclusive of capacity-building.</li><li>Knowledge of current trends in volunteering and corporate social responsibility.</li><li>Strong strategic thinking and problem-solving skills.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work collaboratively with diverse stakeholders across teams and departments.&nbsp;</li><li>Adheres to and exemplifies United Way Core Values. &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $ 85,000 to $ 95,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity -&nbsp;Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703 -836-7112 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Manager, Volunteer Initiatives and Development

POSITION SUMMARY(Eligible for hybrid/3 days in office - Alexandria, VA)A cover letter is required with your application. Candidates invited to interview will also be required to submit writing samples.&nbsp;This role, reporting to the Senior Vice President of Global Communications, will develop and execute the communications strategy to support United Way Worldwide’s (UWW) fundraising to drive engagement and support for the global United Way Network. In alignment with organizational positioning, this person will work in partnership with UWW Development colleagues in the creation and execution of an annual plan, message strategy, assets, and activations to support fundraising efforts including workplace campaigns, year-round and short-term giving initiatives, corporate funders, direct response and donor stewardship. &nbsp;<ul><li>In partnership with internal stakeholders, develop the comprehensive communications strategy to support organizational fundraising goals&nbsp;</li><li>Develop the compelling message framework to elevate the organizational value proposition in support of fundraising efforts and ensure integration across all communications touchpoints including social media, print and digital &nbsp;</li><li>Drive strategy, cadence, and content development for all email communications to UWW donors and analyze results to optimize approach and messaging</li><li>Provide data, stories, messaging, and more to support Development presentations and reports</li><li>Lead efforts to create fundraising messaging and tools for local United Ways&nbsp;</li><li>Provide compelling &nbsp;written materials for offline and online channels, in partnership with the Development and Marketing teams</li><li>Collaborate with digital marketing team to drive and nurture individual donor relationships including support for email marketing strategy&nbsp;</li><li>Support corporate cause marketing campaigns as needed</li><li>Support communications for donor cultivation events&nbsp;</li><li>May be responsible for supervising and developing direct reports</li><li>Establish, measure and report on performance metrics</li><li>Manages assigned agency and vendor relationships</li><li>Periodic travel may be required</li><li>Other duties as assigned</li></ul>JOB REQUIREMENTS&nbsp;&nbsp;<ul><li>Minimum 12 years of experience in development communications, marketing, fundraising, or a related field</li><li>More than five years of experience overseeing fundraising communications for a national or global charitable organization</li><li>Proven experience in developing and executing a donor communications strategy is required</li><li>Experience in digital fundraising and creating donor user journeys is required</li><li>Expertise in aligning communications to drive strategic goals in support of organizational priorities is required</li><li>Must be a strong writer/editor, and an effective communications consultant</li><li>Experience with developing and implementing marketing and communications efforts for a decentralized global organization is preferred</li><li>Strong cultural competencies and ability to effectively communicate to a diverse, global audience</li><li>Experience utilizing project management software is preferred</li><li>Experience using email marketing and CRM platforms is required</li><li>Proven ability to establish and evaluate performance metrics</li><li>Excellent strategic and conceptual thinking, and decision-making skills are required</li><li>Bachelor's degree in marketing, communications, journalism, public relations or related field is required</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $135,000 to $150,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAccountability/Results Orientation &nbsp;Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results and outcomes and resource requirements. Keeps team leaders informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and stature to the extent possible. Behaves ethically and honestly in all activities done on behalf of United Way Worldwide and the movement. Demonstrates a commitment to United Way Worldwide’s values, including diversity and inclusiveness.&nbsp;Decision-Making/Risk-Taking &nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards. &nbsp;Teamwork Collaboration &nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.&nbsp;&nbsp;Relationship Management &nbsp;Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits and needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way network. Formulates and communicates in an ethical and politically sensitive manner.&nbsp;Communications &nbsp;Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.&nbsp;Innovation/Creativity &nbsp;Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks." Assists others in developing new systems, products, processes and procedures. Strives to stay current on new or emerging trends and capitalizes on themABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value the visible and invisible qualities that make you who you are.We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive to include diversity, equity, and inclusion practices at the center of our daily work.We commit to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Senior Director, Development Communications  

Position Summary:&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The IT Security and Privacy Engineer will play a critical&nbsp;role in maintaining and strengthening United Way Worldwide security and privacy posture. Reporting to the Sr. Director, Privacy and Cybersecurity, this position supports the organization’s strategic goals by ensuring a robust, scalable, and continuously improving approach to security and privacy.&nbsp;This role combines a strong technical focus with an emphasis on documentation, monitoring, and collaboration. &nbsp;Candidates with a passion for developing innovative solutions, solving complex problems, and cultivating a security-first mindset across the organization will excel in this position. 3+ years of relevant experience in the field. Nonprofit experience valued.Key Highlights:<ul><li>Strategic Impact; Act as a key driver of security and privacy improvements, aligning efforts with nonprofit challenges and opportunities.</li><li>Dynamic Growth: Gain real-world experience in balancing governance and operational demands, while promoting security and privacy by design.</li></ul>If you excel under pressure, bring a calm, thoughtful, and focused demeanor to challenges, and are excited to grow your expertise in a supportive and mission-aligned environment, this is the role for you!Key Responsibilities and Essential Duties:<ul><li>Ensure, maintain and document security compliance across all platforms and applications.</li><li>Monitor emerging threats and stay informed on industry security best practices.</li><li>Evaluate and recommend new technologies and initiatives, emphasizing privacy and security by design principles.&nbsp;</li><li>Develop and lead security training and awareness initiatives across staff and key stakeholders.&nbsp;</li><li>Monitor data sets to manage data retention policies</li><li>Collaborate with application and platform administrators to optimize security protocols and implement remediation strategies.&nbsp;</li><li>Actively contribute to the following teams and initiatives:<ul><li>Incident Response Team</li><li>Disaster Recovery and Business Continuity Planning</li><li>Risk Assessments</li><li>Policy Development</li><li>Vulnerability and Patch Management</li><li>Vendor Security Assessments</li><li>Compliance audits, reviews, and remediation efforts.</li></ul></li></ul>Job Requirements:Candidates should have experience with some or all of the following areas:<ul><li>IT Infrastructure and Security:&nbsp;<ol><li>Cloud security, platform security, and familiarity with AWS, Azure, and Microsoft 365 Security.</li><li>Experience with Zero Trust architecture and endpoint security solutions.</li></ol></li><li>Tools and Platforms:&nbsp;<ol><li>TenableOne, Splunk, OneTrust Third Party Risk Management, Salesforce, Snowflake, Drupal or other web applications.</li></ol></li></ul>Security Technical Expertise:&nbsp;<ol><li>Penetration testing, IT risk assessment, vulnerability management and remediation prioritization.</li></ol><ul><li>Threat Monitoring:&nbsp;<ol><li>Log aggregation, analysis, and threat detection.</li></ol></li><li>Frameworks and Standards:&nbsp;<ol><li>Knowledge of NIST 800-53, NIST Cybersecurity Framework (CSF), PCI Compliance, and CIS Baseline Benchmarks as well as other regulatory compliance measures.&nbsp;</li></ol></li><li>Privacy and Governance:&nbsp;<ol><li>Familiarity with privacy regulations such as GDPR, CCPA, and emerging privacy trends, and AI governance and security best practices.</li></ol></li><li>Excellent written and verbal communication and exceptional attention to detail</li><li>An interest in working for a non-profit and alignment with the mission of United Way.&nbsp;</li></ul>Educational Background and Certifications:<ul><li>Bachelor’s degree in Cybersecurity, Management Information Systems (MIS), Computer Science, or equivalent work experience.</li><li>Industry Certifications:&nbsp;Preference for candidates with industry certifications such as CIPP/US, CIPP/EU, CIPM, CISSP, CISM or Security+ or others relevant to cybersecurity are highly preferred</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENT:The budgeted lifespan salary range for this position is currently $110,000 to 130,000 per year. Salaries are determined by several factors including applicant’s knowledge, skills, experience.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level and be able to work onsite in Alexandria, VA:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance of an assigned department, as well as the effective and efficient utilization of UWW resources. &nbsp;Articulates and communicates work goals and objectives, as well as expected work results. Adheres to ed work quality standards &nbsp;in order to help ensure the attainment of departmental goals and objectives. Accepts responsibility for the outcomes achieved. Protects the United Way brand, promoting its relevance and status to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Weighs the pros and cons of available options and provides input on departmental decisions. Seeks input from team leaders on the potential impact of decisions on their ability to effectively achieve desired outcomes/results. Identifies and communicates departmental/organizational tactics, challenges and opportunities.&nbsp;Teamwork Collaboration -&nbsp; Partner effectively across the organization’s diverse teams to achieve goals. . Provides input and clarity of direction around organization and department goal priorities. Provide support to empower work departments to be effective in &nbsp;meeting established organizational goals and objectives. Initiates and co-directs group change initiatives and serves as a change agent.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.This role requires a blend of technical expertise, analytical prowess, and effective communication skills to derive actionable insights from complex datasets. The successful candidate will contribute significantly to strategic decision-making processes. If you are passionate about privacy and security and contributing to organizational success, we encourage you to apply.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 or email&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits, including health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.

IT Security and Privacy Engineer     

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA) The Director, Speechwriting provides strategic communications support for the President &amp; CEO of United Way Worldwide and select others as assigned (i.e., Board Chair). We are seeking a talented and experienced speech writer to join our team and support our CEO in delivering impactful and persuasive speeches. As a speech writer, you will work closely with the CEO to understand their vision, goals, and key messages, and translate them into compelling speeches that resonate with various audiences. Your exceptional writing skills, attention to detail, and ability to capture the CEO's voice and style will be crucial in this role. The ideal candidate will have a strong background in speechwriting, excellent research abilities, and the ability to work under tight deadlines.This in-person position is based at United Way Worldwide’s headquarters in Alexandria, Virginia.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Collaborate closely with the CEO to understand their objectives, key messages, and target audience for each speech.</li><li>Craft speeches, talking points, presentations, and other communications, to specific audiences on specific topics, while taking into account the organization’s approved message platform and strategic direction.</li><li>Work with meeting and event managers and content experts to gather specific information and details required to ensure the CEO is prepared to either present or participate in public and private conversations. &nbsp;Coordinate and collaborate with the Executive Office staff on all matters requiring CEO engagement.</li><li>Provide original thinking on how United Way vision, mission, and goals are connected to external events and the ever-changing environment. &nbsp;Find opportunities to leverage such events to promote the messages of the CEO.</li><li>Research and stay up-to-date on relevant and selected topics for use in preparing communications.</li><li>Use research and writing assignments to keep strategic messages fresh and relevant, help shape thinking and inform ideas on critical issues and priorities. &nbsp;</li><li>Travel with the CEO when requested to provide general support, including advance work, meeting preparation, logistics coordination, communication with constituents and staff, as well as follow up to specific requests.</li><li>Archive all presentations, speeches, and talking points for easy accessibility and future use and reference.</li><li>Serve as general communications liaison between Executive Office and Marketing &amp; Communications.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>Bachelor’s degree or commensurate experience.</li><li>At least six years of progressive experience in a similar role.</li><li>At least three years of owning and initiating the work rather than being assigned the work is desirable. &nbsp;</li><li>At least one year of writing speeches for a CEO or Executive level leader</li><li>Authorship of original work.</li><li>The ideal candidate will more likely subscribe to The Economist than they would Entertainment Weekly. &nbsp;</li><li>This person will be able to keep up with and match the CEO’s extensive and flexible schedule knowing that the work occurs in all time zones across the globe. &nbsp;</li><li>Passion for the mission and excitement for the delivery of the work must be palpable in the person who holds this position.</li><li>In addition to being an experienced writer, the position requires strategic thinking, excellent oral communication skills, comprehensive proficient computer skills, as well as exceptional teamwork and interpersonal skills. &nbsp;Must be available for periodic domestic and international travel.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $130,000 to $145,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and marketCOMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity -&nbsp;Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Director, Speechwriting

UNITED WAY OF SOUTH HAMPTON ROADS 

VBthrive Long Term Mobility Mentor 


Title: VBthrive ST Case Manager 

Department: Community Impact 

Reports To: Manager Economic Mobility 

Date Created: December 2024 


 
Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads 

(UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a 

difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because 

we love what we do and we know how much our community needs us. Plus, we offer excellent benefits and 

opportunities for advancement. If you want to be great while doing good, join the United Way team. 


VBthrive is a collaborative initiative geared to support long-term pandemic recovery by serving the 
needs of individuals, families and businesses in the City of Virginia Beach that have been impacted 
by COVID-19 to help them build stability and lasting self-sufficiency. Specifically, the initiative will 
work with a variety of partners to provide support for individuals and families through coaching and 
resource navigation in the priority areas of housing, financial management, workforce readiness, and 
wraparound services. Mobility Mentors are a key role in the VBthrive program and provide one-on-
one coaching to partner with participants on their path to self-sufficiency. 
 

Objectives &amp; Expectations: 


The case manager will work directly with individuals to focus on self-sufficiency by connecting them 
with wraparound services. They will demonstrate an understanding of issues, community needs, and 
existing systems of care related to the ALICE population. Case management is defined as a 
collaborative process of assessment, planning, facilitation, care coordination, evaluation, and 
advocacy for options and services to meet an individual’s comprehensive health needs. Case 
managers support individuals in setting priorities, connecting to resources, and achieving goals. 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 
based in Virginia Beach, and the case manager must be able to work a flexible schedule that includes 
evenings and/or weekends to meet the individual’s needs. Successful candidates will have a strong 


ability to communicate effectively, build relationships and educate stakeholders on the needs of the 
ALICE (Asset Limited, Income Constrained, Employed) population. Experience implementing 
motivational interviewing and trauma-informed practices is preferred. 
 

Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and progress 

our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal 

access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR 

team. For complete details that include attributes and behaviors please see the United Way Core Competencies 

Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and 
healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can 
mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, 
resourcing, scaling and leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of 
the organization, and thus, the greater network. 

 
Essential Duties and Responsibilities include the following: 


 • Providing individualized wraparound services for individuals within ALICE population and those living 
below the Federal Poverty Level 

 • Manage and maintain a case load in an effective and efficient manner. 
 • Thorough documentation of case management activities in an objective, detailed, and timely manner 
 • Accurate tracking and reporting of demographic information and data regarding individual needs and 

referrals within specified guidelines. 
 • Assist and support individuals in developing goals to form manageable steps and overcome barriers 

through problem-solving 


 • Serve as a resource for the individual and family on issues including housing, budgeting, career and 
education, childcare, physical and mental health, and more 

 • Maintain a working knowledge of community resources and advocacy to initiate and coordinate service 
delivery and follow-up. 

 • Meet with individuals at times and locations that meet their needs. The majority of meetings will be over 
the phone, flexibility needed to meet at participant homes or out in the community. 

 • Establish collaborative partnerships with other public and private agencies/services, and establish 
ongoing connections, resources and supports for participants. 

 • With the support of lead mentors, plan, organize and facilitate workshops and community groups 
around educational topics and peer support 

 • Provide rotating staff coverage for the the VBthrive Resource Center 
 • Assist in recruitment of participants and marketing in Virginia Beach 
 • Serve as an extension and representatives of UWSHR in all work related to VBthrive 
 • Attend partnership engagement opportunities throughout the grant period, share and monitor progress, 

and foster continuous improvement. 

 • 


Key Skills Requirements: 

 • Bachelor’s degree preferred or equivalent combination of education and experience 
 • A minimum of two years of experience in human service case management requiring direct client 

interactions required 
 • Ability to pass a criminal background check 
 • Valid driver’s license, acceptable driving record, current auto insurance and personal vehicle or access 

to personal transportation for travel throughout community 
 • Ability to maintain respect for the confidentiality of information divulged by or on behalf of individuals 
 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 
 • A consummate team player with an innovative, enthusiastic, and flexible approach 
 • Ability to build credible relationships with community members and partners 
 • Proven ability to collaborate and work in a team environment as well as work independently and make 

sound decisions 
 • Able to multi-task, meet deadlines, keep schedules, manage partner agency relationships, and perform 

in a high-paced environment 
 • Commitment to assisting ALICE population to achieve self-sufficiency 
 • Adherence to program policies and procedures 
 • Excellent written and oral communication skills 
 • Proficiency with MS Outlook, Word, and Excel; Ability to learn other applications. 
 • Strong detail orientation and self-organized 


Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 


 • Ability to clearly and concisely express and exchange detailed information and ideas to others 

accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, 

carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer 
terminal characters, transcription, and other similar objects at distances generally close to the 
eyes. 

 • The worker is subject to a variety of inside environmental conditions that may occur in an 

office, a private home, or elsewhere in the community including temperature variations, 

unpleasant odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and may be 

exposed to a variety of weather conditions 
 

This is a temporary position that will end at the duration of the grant period through December 2025.

Short Term Case Manager

Title: 
Department: 
Report To: 
Date Created: 

Major Gifts Officer ($65,000-$75,000) 
Resource Development 
Senior Major Gifts Officer 

2024 

 
UNITED WAY OF SOUTH HAMPTON ROADS 

Major Gifts Officer 
 

Why Work for United Way 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you'll work in a fun and supportive environment where every day is a new 
opportunity to make a difference. If you talk to our employees, the single trait we all have in common is 
passion. We work hard because we love what we do and we know how much our community needs us. 
You'll learn from some of the best in the business and be constantly challenged in an ever-changing 
industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 
while doing good, join the United Way team. 

If you are motivated, hard-working and passionate, United Way may be the perfect place for you. 
Successful candidates will have experience creating and fostering connections to aligns the interests of 
donors with the needs of our community. You must be able to communicate effectively with your team, 
manage details with ease, and provide excellent internal and external customer service. 

 
Objectives &amp; Expectations 
Reporting to the Senior Major Gifts Officer, the Major Gifts Officer (MGO) will manage a portfolio of high 
level current and prospective donors and will be expected to identify, qualify, cultivate, solicit and 
steward these individuals and corporations. The MGO is expected to spend time in the field meeting 
and interfacing with key constituents and prospects in order to identify capacity with a goal of increasing 
the number of new donors and elevating current donors to greater gift levels. This successful candidate 
needs to be a forward thinking, experienced fundraising professional who can be a highly collaborative 
member of the Resource Development team and close partner to our outstanding volunteers and 
executive leadership teams. 

 
Core Job Responsibilities 

 Work closely with the Senior Major Gifts Officer to determine key metrics, accountability and 
reporting mechanisms aligned with performance, and set goals toward growth 

 Successfully manage a portfolio of high-level donors 
 Develop a specific strategy to continually identify, cultivate and solicit prospects capable of 

making major gifts to the organization 
 Assist the CEO, CDO, and Senior Major Gifts Officer in strategic relationship building 
 Ensure all donors receive appropriate, prompt acknowledgement and updates on their giving 
 Support and attend United Way events 
 Recruit and manage volunteer leaders 

Network and actively promote United Way at community events 
Other duties as assigned 


 
Key Metrics 

Complete 16 face-to-face meetings and 60 meaningful interactions per month 
Manage portfolio of 80+ donors 
Increase portfolio donor giving by 10% 

 
Key Skills Requirements 

Bachelor's Degree 
 (+) years of fundraising experience 
 Ability to handle complex situations with tact and poise, appropriately representing the UWSHR brand 
 Successful experience in developing cultivation and solicitation strategies for a portfolio of donors and 

prospects 
 Demonstrated initiative and commitment to achieving and exceeding results 
 Ability to plan and implement long- and short-range development initiatives to meet established 

priorities 
 Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals 

and constituencies 
 Strong interpersonal skills, as well as problem-solving, research, analytical, organizational, and 

verbal/written communication skills 
 Ability to understand the needs and interests of leadership and major gift donors 
 Working knowledge of CRM database software; Microsoft Office skills are required 
 Must be willing to travel and must have a driver's license; weekend and evening work will be required 

Working Environment: 

Typical office environment with some time spent in outside meetings. Nights and weekends may be required 
for special events or meetings. 

 
Physical Requirements: 

 This job may require exerting up to 25 pounds of force frequently, and/or a negligible amount of force 
constantly to move objects 

 Worker must frequently talk, hear and use typical office equipment 
 Walking, standing or sitting for extended periods of time 

Ability to provide personal transportation 
Ability to operate a computer for extended periods 

 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, 
skills, and abilities described above are representative of those that must be met by an employee to successfully perform 
the essential functions of this position with or without reasonable accommodation. In no instance, however, should the 
duties, responsibilities, and requirements be interpreted as all-inclusive. 


<ul>	<li>Objectives &amp; Expectations</li>
	<li>Core Job Responsibilities</li>
	<li>Key Metrics</li>
	<li>Key Skills Requirements</li>
	<li>Working Environment:</li>
	<li>Physical Requirements:</li>
</ul>

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