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ABOUT 211211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter what the situation, the 211 specialists listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2022 alone, 211s in the US answered more than 18 million calls, texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs.&nbsp;POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Lead Associate, 211 Network Engagement is a motivated, detail-oriented associate tasked with coordinating all project administrative processes and tasks related to 211 network engagement. &nbsp;The position supports program inquiries, project communications, building responsive solutions to local team needs, and supporting 211 Network Engagement staff. The Lead Associate is essential to enabling project implementation and management, network communications and event planning. The individual is responsible for supporting the managers and directors in improving and maintaining internal processes related to communications, network-facing events, network capacity building (United Way Worldwide’s 211 Team provides coordination at the national level to a diverse Network of 200+ 211 teams).&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Support the 211 Network by managing information and tools, coordinating and planning key meetings, events, and training activities, and managing the collection of data and information from the Network.</li><li>Manage the annual calendar of external events and meetings for the 211 team; coordinate dates to ensure leadership availability for key events, set up calendar invites and webinar links, manage registration process, send reminders and follow-up emails, and all other communications related to network events.</li><li>Provide pre-event planning and onsite logistical support for key events hosted by the UWW’s 211 team, including 211 Day, the 211 Leadership Summit, and the 211 Operations Conference.</li><li>Support conference content development, speaker engagement, conference session, and RFP process. Work with Manager and Director of 211 Network Engagement to ensure content aligns with learning strategy and network needs. &nbsp;&nbsp;</li><li>Support on-site event activities (e.g. exhibit hall logistics) and assist with attendee and leadership staff needs.</li><li>Work in close collaboration with Manager of 211 Network Engagement and UWW Events Team on event planning, vendor management, venue coordination, registration processes, and follow-up activities to ensure smooth event execution that meets UWW’s high standards.</li><li>Help coordinate the production and distribution of event materials.</li><li>Assist in maintaining and updating public-facing content, including 211.org and 211 Toolkit, ensuring materials and information are accurate, current, and accessible.</li><li>Support the development and dissemination of communication tools, resources, and best practices for 211 leaders, and aligning with UWW's strategic vision.</li><li>Provide superior customer service to local United Way and 211 Network representatives inquiring about 211 projects, resources, and events by providing timely and thorough responses and information. &nbsp;</li><li>Identify the needs for new resources to support the network and collaborate with 211 team members to develop and publish tools as needed.</li><li>Develop positive working relationships with relevant UWW departments to ensure effective communication and workflow.</li></ul>JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>High school diploma or commensurate experience.</li><li>Specific interest and study/work experience in the areas of community development, social service support, and transportation access solutions.</li><li>Experience in event planning; experience in conference planning preferred.</li><li>Strong attention to detail, with the ability to manage multiple tasks and deadlines effectively.</li><li>Strong communication, research, and project management skills.</li><li>Customer service experience.</li><li>Ability to work both as a member of a team and independently.</li><li>Strong problem-solving skills with a demonstrated background or interest in creating new, effective solutions and processes.</li><li>Previous experience with documenting or developing internal processes and protocols for effective implementation.</li><li>Advanced experience using Microsoft Excel; experience with Smartsheet preferred.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $67,000 to $72,500 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703-683-7860 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Lead Associate, 211 Network Engagement

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

Position Summary(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Vice President, Technology Operations &amp; Digital Transformation is a senior executional leadership and forward-looking role responsible for driving operational excellence, technology modernization, and cross-enterprise platform integration. Reporting directly to the Chief Technology Officer, this leader ensures that core technology services are robust, scalable, and aligned with the mission and long-term vision of the organization. The role combines strategic oversight with day-to-day management of critical systems, vendor ecosystems, business continuity planning, and enterprise-wide technology initiatives.Key ResponsibilitiesOperational Leadership &amp; Service Excellence<ul><li>Lead and evolve the organization’s technology operations, including infrastructure, and IT service management (ITSM).</li><li>Co-lead evolving enterprise platforms (e.g., CRM, ERP, data environments).</li><li>Establish and manage performance benchmarks, KPIs, and SLAs for all technology services.</li><li>Drive continuous improvement initiatives to increase reliability, reduce cost, and enhance the end-user experience.</li></ul>Digital Transformation Strategy<ul><li>Partner with the CTO to define and execute the digital transformation roadmap.</li><li>Lead initiatives that modernize core systems, introduce automation, and increase the use of AI and data-driven technologies.</li><li>Promote the adoption of cloud-native technologies and emerging tools aligned with enterprise goals.</li></ul>Business Continuity &amp; Risk Management<ul><li>Develop and lead the organization’s business continuity and disaster recovery planning.</li><li>Oversee risk assessments and delivery of mitigation strategies to ensure resilience of key systems and services.</li><li>Coordinate enterprise-wide continuity exercises and ensure compliance with policy, audit, and regulatory standards.</li></ul>Enterprise Architecture &amp; Platform Oversight<ul><li>Oversee integration and optimization of enterprise platforms, ensuring scalability and interoperability across business units.</li><li>Provide architectural guidance for new technology investments and ensure alignment with strategic priorities.</li><li>Support enterprise data governance, cybersecurity practices, and compliance frameworks in partnership with key stakeholders.</li></ul>Vendor &amp; Budget Management<ul><li>Manage key vendor relationships and ensure delivery of value through negotiated service contracts.</li><li>Collaborate with Finance and Procurement and oversight and management responsibility of the technology operations budget and capital planning.</li><li>Ensure transparency and accountability in project delivery and investment prioritization.</li></ul>Team Leadership &amp; Culture<ul><li>Mentor and develop a high-performing team of directors, and operational leads.</li><li>Foster a culture of innovation, collaboration, accountability, and equity.</li><li>Champion inclusive technology practices and ensure alignment with organizational values.</li></ul>Key Elements of the RoleThe VP, Technology Operations &amp; Digital Transformation will be accountable for driving the following critical elements of organizational transformation:<ul><li>Technology Adoption: Leading the implementation and integration of advanced digital technologies including cloud computing, big data analytics, artificial intelligence (AI).</li><li>Process Modernization: Streamlining and automating core business processes to enhance operational efficiency and reduce overall costs.</li><li>Customer Engagement: Elevating the quality of service and stakeholder engagement through digital platforms, data-informed outreach, and multi-channel communication.</li><li>Innovation: Creating an ecosystem that encourages experimentation, agile development, and innovation in products, services, and delivery models.</li><li>Cultural Shift: Supporting a shift in mindset across the organization toward digital fluency, adaptability, and continuous improvement.</li></ul>Qualifications<ul><li>Bachelor’s degree in computer science, engineering, business, or related field; master’s degree preferred.</li><li>A minimum 12 years of progressive technology leadership experience, with a strong record in IT operations, enterprise platforms, and digital transformation.</li><li>Demonstrated expertise in managing business continuity and disaster recovery in complex environments.</li><li>Proven success leading large-scale transformation projects and technology modernization efforts.</li><li>Demonstrated knowledge of cloud computing (Microsoft Azure, AWS), enterprise systems (Salesforce), and IT service management frameworks.</li><li>Excellent executive communication skills and a track record of partnering effectively with C-level leaders and cross departmental functions.&nbsp;</li></ul>Preferred Attributes<ul><li>Executive presence and strategic foresight.</li><li>Skilled in navigating matrixed environments and aligning diverse stakeholders</li><li>Experience working in nonprofit or mission-driven organizations.</li><li>Strong project portfolio governance and vendor management skills.</li><li>Passion for ethical, inclusive, and human-centered technology leadership.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $195,000 to $215,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Vice President, Technology Operations & Digital Transformation

POSITION SUMMARY&nbsp;Eligible for hybrid/3 days in office at United Way Worldwide in Alexandria, VA.&nbsp;United Way Worldwide (UWW) is seeking a highly motivated and creative individual to lead our events strategy and manage the events team.&nbsp;The Senior Director of Events will report to the EVP/Chief Marketing Officer and is responsible for the strategy, planning, execution, and management of high-quality events designed to drive organizational goals including but not limited to fundraising, stakeholder engagement, and brand-building. This position is essential in connecting the United Way network and key stakeholders with live programs and content that engage, educate, and inspire participants from around the world. The Senior Director is responsible for ensuring seamless delivery of events, managing a high-performance team, maintaining UWW’s professional standards, and building strong relationships with internal and external stakeholders. The successful applicant must be solutions-oriented, and proactive with client and executive leadership team requests, anticipating issues, integrating ideas, and creative strategies. Success in the role includes developing compelling, innovative, and cohesive world-class experiences that advance UWW’s mission and impact.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIESDevelop and implement a comprehensive global strategy for external and internal events that aligns with the organization's overarching objectives and growth goals.<ul><li>Plan, manage, and execute a portfolio of events, including client-facing experiences, industry conferences, and internal initiatives.</li><li>Develop events that have a clear creative narrative, that align and drive strategy; secure plenary speakers and plenary experiences that give lift to the event narrative; support script development/process to fully connect the event experience and inspire participants.</li><li>Create production flows and schedules; provide onsite management for general sessions at events to include set up, technical direction, rehearsals, tear down, and other oversight as needed.</li><li>Identify key opportunities for global engagement through events, conferences, and partnerships.</li><li>Act as a brand ambassador, ensuring all events reflect UWW’s identity and strategic priorities.</li><li>Oversee all aspects of event production, including venue selection, vendor management, logistics, and on-site coordination.</li><li>A keen eye for detail and a flare for creating meaningful and memorable professional experiences that drive business impact.</li><li>Collaborate with senior leaders (at United Way Worldwide and across the United Way network) to identify and amplify key stories and messaging.</li><li>Manage flawless execution of complex events.</li><li>Plan and produce the worldwide events calendar.</li><li>Define and track event KPIs to measure success, gather feedback, and identify areas for improvement.</li><li>Provide post-event analysis, reports, and recommendations to stakeholders.</li></ul>Budget Management &amp; Resource Allocation:<ul><li>Develop, manage, and optimize budgets for global events, negotiate contracts, ensure financial sustainability, high-quality event delivery and adherence to organizational standards.</li><li>Analyze cost-effectiveness and ROI of events, making strategic recommendations for improvements.</li><li>Deliver transparency reporting on financial excellence.</li></ul>Compliance And Risk Management<ul><li>Collaborate with internal departments to ensure that all activities are conducted in compliance with policies, procedures, and local regulatory/legal requirements, company policies, and code of conduct&nbsp;</li><li>Identify and mitigate potential risks associated with large-scale events.</li><li>Oversee the development and management of an organizational event crisis plan in partnership with internal teams.&nbsp;</li></ul>TECHNOLOGY REQUIREMENTS<ul><li>Advanced proficiency in Microsoft Office suite and project management software.</li><li>Experience with digital communications and CRM tools and databases.</li><li>Comfortable with online webinar platforms for event production.</li></ul>EDUCATION/REQUIREMENTS &nbsp;<ul><li>Bachelor’s degree in marketing, communications or business preferred</li><li>A minimum of seven (7) years of meeting and convention planning experience, including leadership role(s) in strategic planning and execution of domestic and international meetings.</li><li>Minimum of five (5) years as a team leader responsible for managing staff.&nbsp;</li><li>Demonstrated experience in bringing events to life from concept to completion.&nbsp;</li><li>Experience working with production companies on the development and execution of medium-to-large-scale conferences (1,000+ participants).</li><li>Experience in developing and managing budgets.</li><li>Demonstrated experience in developing, managing, and implementing an event/conference project plan.</li><li>Proven ability to build relationships, influence others, and work effectively with individuals internally and externally at all levels.&nbsp;</li><li>Certified Meeting Planner (CMP) preferred&nbsp;</li><li>Nonprofit experience at a global organization is preferred.</li></ul>Conditions of Employment:<ul><li>Eligible candidates must live in the US and be able to work in the US without need for work visa or residency sponsorship (relocation is not available).</li><li>Available for occasional teleconferences outside of usual working hours, to help ensure company-level global coverage of executive needs.</li><li>Travel may be required based on business needs (domestically and internationally) and attend virtual programs outside of working hours as needed.</li><li>Available to travel as needed when required (up to 20-25%).&nbsp;</li><li>Satisfactory complete of a background check.&nbsp;</li><li>Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</li><li>Current passport and Real ID.</li></ul>SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $125,000 to $140,000 &nbsp;per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Senior Director, Events

United Way of the Virginia Peninsula 101 York Crossing Rd. Yorktown, VA 23692 (757)229-2222 Job Title:&nbsp;&nbsp;&nbsp;&nbsp;Corporate Relations &amp; Campaign Manager Reporting to:&nbsp;&nbsp;&nbsp;&nbsp;Director of Development Department:&nbsp;&nbsp;&nbsp;&nbsp;Resource Development Classification:&nbsp;&nbsp;&nbsp;&nbsp;Full-time, Salary Overall Purpose of this Role: This relationship-focused servant leader helps to support resource development and fundraising strategies on the Virginia Peninsula. This position oversees the United Way of the Virginia Peninsula corporate and employee engagement partnerships and campaigns, while working collaboratively with internal teams to ensure smooth execution and cross-functional support. This position is responsible for ensuring the success of the workplace giving campaign and year-round giving, developing and executing programs designed to augment UWVP’s fundraising and corporate relationship management strategies. Includes, but is not limited to, workplace giving campaign, new business solicitations, developing year-round giving programs, corporate sponsorships, and other strategies designed to build giving relationships with new and existing corporations. As a community fundraiser, the Corporate Relations &amp; Campaign Manager directly contributes to United Way of the Virginia Peninsula’s mission, mobilizing and leveraging funds to support nonprofit services, collaborative solutions, and essential household assistance. Through strategic corporate engagement and collaboration with both external and internal partners, this role helps ensure sustained support for those in need.Workplace Giving, Corporate Giving, and Sponsorships: •&nbsp;&nbsp;&nbsp;&nbsp;Develop, implement, and manage comprehensive corporate giving strategies that drive growth, retention, and engagement •&nbsp;&nbsp;&nbsp;&nbsp;Oversee and manage corporate campaign accounts to ensure alignment with fundraising goals •&nbsp;&nbsp;&nbsp;&nbsp;Support accurate and timely data entry related to campaign progress, donor information, and reporting needs •&nbsp;&nbsp;&nbsp;&nbsp;Develop targeted corporate market segment strategies to maximize outreach •&nbsp;&nbsp;&nbsp;&nbsp;Track and evaluate effectiveness of strategies, campaigns, and overall results •&nbsp;&nbsp;&nbsp;&nbsp;Monitor performance of campaigns, providing progress reports, projections, and data insights as needed •&nbsp;&nbsp;&nbsp;&nbsp;Identify opportunities for enhanced corporate engagement through sponsorships, matching gifts, and year-round giving programs •&nbsp;&nbsp;&nbsp;&nbsp;Develop individual relationships with corporate and community leaders •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with internal United Way teams to align campaign messaging, donor stewardship, and engagement strategiesKey Competencies •&nbsp;&nbsp;&nbsp;&nbsp;Relationship Building: Ability to engage, motivate, and maintain positive relationships with donors, volunteers, community members, and colleagues •&nbsp;&nbsp;&nbsp;&nbsp;Team Player: Works well with others to achieve a shared goal, while also contributing to the team’s success •&nbsp;&nbsp;&nbsp;&nbsp;Collaborative: Proactively collaborates with internal teams across departments to ensure cohesive communication, strategy alignment, and optimal donor experience •&nbsp;&nbsp;&nbsp;&nbsp;Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines •&nbsp;&nbsp;&nbsp;&nbsp;Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, including data entry and campaign documentation •&nbsp;&nbsp;&nbsp;&nbsp;Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment •&nbsp;&nbsp;&nbsp;&nbsp;Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well •&nbsp;&nbsp;&nbsp;&nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact •&nbsp;&nbsp;&nbsp;&nbsp;Action-Oriented: Look for new solutions to old problems, take on new opportunities, and approach challenges with a sense of urgency, high energy, and enthusiasm •&nbsp;&nbsp;&nbsp;&nbsp;Responsive: Ability to respond promptly to internal and external customers, prioritize inquiries, and act as needs arise Qualifications and Experience: •&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 3 years’ experience in nonprofit fundraising or related role preferred •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in business, marketing, nonprofit management, communications or related field (or equivalent work experience) •&nbsp;&nbsp;&nbsp;&nbsp;Or, a comparable combination of education and work experience •&nbsp;&nbsp;&nbsp;&nbsp;Technical proficiencies in Microsoft Office Suite, internet search engines as an end user, and social media platforms •&nbsp;&nbsp;&nbsp;&nbsp;Ability to be up and moving around for long periods of time, up to 8+ hours a day for events and independently complete event set up that may require moving up to 30 pounds •&nbsp;&nbsp;&nbsp;&nbsp;Valid driver’s license, automobile insurance, and reliable transportationThis position works in-office and in the community. Remote and hybrid options are not available. Interested candidates should send their resume to <a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>. &nbsp;

Corporate Relations & Campaign Manager

UNITED WAY OF SOUTH HAMPTON ROADS 

Housing Navigator, NRHA 


Title: Housing Navigator (NRHA) 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: February 2025 


Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 

challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 

child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-

resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 

acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 


engage with, and the people they serve. This competence helps to build trust and effective 

engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Essential Duties and Responsibilities include the following 

 • Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

 • If an emergency situation, determine the appropriate type of financial assistance necessary to 
stabilize the client’s emergency situation 

 • Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

 • Ensure data integrity throughout the client tracking process to confirm service referrals within 
UWSHR; and outside to community partners, are completed and customers are receiving all the 
services they need 

 • Process payments in SPENDwise, to ensure client’s emergency financial needs are addressed in 
a timely manner 

 • Processes data for monthly and quarterly reports, and as needed 

 • Carries out Other Duties as Assigned 

 • Ability to properly handle and manage confidential data 

 • Serve as a key member of the NRHA team to maintain and implement core 

program framework/changes, and strategies. 

 • Schedule and complete an in-depth intake assessment with all new referrals 

 • Ensure all participants have the most up to date acceptable forms of documentation submitted 

 • Thorough documentation of all completed appointments and communication 

 • Support Outreach and Engagement in the evenings and weekends as needed. 

 • With the program team, plan, organize and facilitate workshops and community groups 

around educational topics and peer support 


Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where participants can 
be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders 

in special circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down complex 
problems and situations, develop strategies, and create solutions. 

 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Support outcomes and metrics to assess the performance of programs to gauge their effectiveness in 
uplifting the community. Utilize the support of data to help drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to Lead Navigator to evaluate participant/family 
status, ensuring that provided information, and reports clearly describe progress. 
 

Key Skills Requirements: 

 • Associate’s degree and/or equivalent experience 

 • HUD Certified Housing Counselor a plus but not required 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high- paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 


 • Administrative experience preferred 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 

odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

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