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<h2>Housing Program Assistant</h2>United Way of Weld County, Housing Navigation CenterORGANIZATION OVERVIEWThrough the vision and support of United Way donors and volunteers, together we are building a better Weld County, one where:· Children are reading to learn by the start of fourth grade· Youth are working at good jobs by age 25· Families have stable housing· Older adults are aging well and· People are connecting to the help they need. &nbsp;OVERVIEW OF RESPONSIBLITIESThe Housing Navigation Center (HNC) is a physical location where those experiencing homelessness receive support to regain housing and those at risk of homelessness are prevented from losing their housing. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides low barrier access to housing centered services ranging from homelessness prevention to emergency overnight shelter. &nbsp;The Housing Program Assistant supports housing coordinators and other specialist roles at the HNC. This position is also responsible for brokering community resources with guests, conducting assessments when needed, general administrative tasks, and maintaining cleanliness and safety. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing. &nbsp;KEY RESPONSIBILITIES· Utilize trauma-informed care, person centered, and culturally competent principles when working with guests· Greet guests when they enter the HNC, ensuring that they sign in and are assisted appropriately, making necessary and appropriate community and in-house referrals and appointments· Answer phones and refer callers to appropriate in-house staff and/or community agencies, setting up appointments when necessary· Enter daily services into HMIS· Assist with intakes and assessments when needed, as support to housing coordinators· Assist guests in vital document readiness for housing when needed, as support to housing coordinators· Perform routine administrative tasks· De-escalate and mitigate any conflicts or concerns with guests· Monitor and maintain the day shelter space to ensure proper utilization of services for guests· Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center· Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather &nbsp;United Way of Weld County General• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).• Support fundraising efforts of United Way and activities that support United Way.• Support United Way annual events, disaster response, and other activities as assigned.• Participate in staff meetings and in service opportunities.• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.• Other duties as assigned.UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF· Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.· Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.· Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.· Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.· Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.WORKING CONDITIONS· Frequently walking and standing on concrete and tiled floors· Brief periods of outdoor work required during winter months· Possible exposure to communicable diseases· Handling of guest contraband items including paraphernalia and weapons with proper PPE and trainingESSENTIAL SKILLS· Excellent customer service· Phone and data entry skills· Organizational skills, detail-oriented, attention to deadlines· Self-motivated; proven excellent performance standards and quality of work· Effective interpersonal communication skills including written and one-on-one conversations· Ability to multi-task with constantly changing priorities and excellent follow-through· Ability to work independently and as a team player· Ability and desire to work with people from various backgrounds and/or limited English capabilitiesEDUCATION/EXPERIENCE REQUIREMENTS· High school diploma or equivalentPOSITION INFORMATION· Full-time (40 hours) non-exempt· Pay Range: $16.94 -$19.07 per hour&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Plus $.48 per hour Spanish speaking differential· Supervisory duties: None· Reports to: Lead Housing Program Assistant· Location: Greeley, CO· Eligible for remote work: No· Background check requiredBENEFITS· Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan.· The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays.· The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors. &nbsp;EQUAL OPPORTUNITY EMPLOYMENT STATEMENTUnited Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status. APPLICATION INSTRUCTIONS&nbsp;Please apply on United Way of Weld County’s website at <a href="https://www.unitedway-weld.org/careers" target="_blank">https://www.unitedway-weld.org/careers</a>. Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. Bilingual and multilingual candidates encouraged to apply. All questions should be directed to Erika Harris, Housing Navigation Lead Housing Program Assistant, <a href="mailto:eharris@unitedway-weld.org" target="_blank">eharris@unitedway-weld.org</a>. Review of applications will begin immediately and will continue until position is filled.Compensation: $16.94 - $19.07 per hourAt United Way we envision a community where people are cared for. Where people have what they need to live happy, fulfilling, and meaningful lives. A community where support networks are in place and, when they’re not, one where people can turn to a strong nonprofit network when they need help getting through an unexpected challenge. We want a community that has engaged citizens and businesses. One where people can confidently give back – whether through volunteering or donating – and know that their time and money will go towards doing the most good

United Way of Weld County

Housing Program Assistant 

Lead Shelter Associate, Housing Navigation Center&nbsp;Job Description ORGANIZATION OVERVIEWUnited Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed. &nbsp;OVERVIEW OF RESPONSIBLITIESThe Housing Navigation Center (HNC) is a resource center that provides services to people experiencing homelessness, helps people regain housing, and helps households in Weld County navigate local housing resources. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to sheltering. The person in this role will use a Housing First focus to assist in shelter operations and tasks. They will work directly with people experiencing homelessness to provide a safe, effective, and welcoming seasonal emergency shelter.&nbsp; &nbsp;KEY RESPONSIBILITIESSupervisor Duties&nbsp;<ul><li>Oversee and direct Shelter Associates during shifts and ensure all shelter duties are accomplished nightly, and shelter procedures are followed</li><li>Take the lead in maintaining a welcoming, respectful, person-centered environment, while ensuring the support and safety of guests, staff, and volunteers &nbsp;</li><li>As the lead staff on shift, navigate guest, staff, security, and volunteer needs and escalate to senior staff when needed &nbsp;</li><li>Report to the shelter manager with critical updates, staffing and inventory needs&nbsp;</li><li>Maintain effective written and verbal communication with daytime and nighttime staff to ensure all vital information is shared and to ensure consistency and quality of service&nbsp;</li><li>Actively participate in shelter/agency meetings and relevant training as required&nbsp;</li></ul>General Duties<ul><li>Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources&nbsp;</li><li>Assist the Shelter Manager with nightly operations and schedule of the shelter program&nbsp;</li><li>Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, distributing donations, and maintaining shelter cleanliness and organization</li><li>Carry out HNC&amp; CWS policies and procedures for shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures</li><li>Direct and guide new guests to orient them to the space and policies as needed</li><li>Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict</li><li>Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of shelter resources and to maintain shelter stability</li><li>Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations&nbsp;</li><li>Assist in staffing extreme weather days during daytime shelter hours, when required</li><li>Assist in staffing offsite overflow shelter if activated during weather emergencies&nbsp;</li><li>Maintain neighborhood relationships around the HNC</li><li>Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics&nbsp;</li><li>Accurately records services, intake, and assessment data in the Homelessness Management Information System (HMIS)</li></ul>United Way of Weld County General&nbsp;<ul><li>Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).</li><li>Support fundraising efforts of United Way and activities that support United Way.</li><li>Support United Way annual events, disaster response, and other activities as assigned.</li><li>Participate in staff meetings and in service opportunities.</li><li>Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.</li><li>Other duties as assigned.</li></ul>United Way Core Competencies for All Staff<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>WORKING CONDITIONS&nbsp;<ul><li>Frequent walking and standing on concrete and tiled floors &nbsp;</li><li>Brief periods of outdoor work required during winter months&nbsp;</li><li>Possible exposure to communicable diseases &nbsp;</li><li>Handling of guest contraband items including paraphernalia and weapons with proper PPE and training.</li></ul>ESSENTIAL SKILLS<ul><li>Ability to work flexible hours including evenings, weekends, and overnight shifts</li><li>Self-motivated; proven excellent performance standards and quality of work</li><li>Excellent customer service and phone skills</li><li>Ability to effectively respond to escalated situations or crisis</li><li>Proficient in Microsoft Office Suire and Google Docs&nbsp;</li><li>Data and intake experience in HMIS or related data systems</li><li>Effective interpersonal communication skills including one-on-one conversations</li><li>Ability to work independently and as a team player</li><li>Networking and community relationship building skills</li></ul>EDUCATION/EXPERIENCE REQUIREMENTS<ul><li>High school diploma and one year experience providing homeless services, case management, social work, health/human services, public health, or related nonprofit field</li><li>Experience in case management, shelter services, and/or homelessness response services</li><li>Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles</li><li>Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness</li><li>Current first aid and CPR/AED certification preferred</li></ul>POSITION STATUS<ul><li>Part-time, 20-30 hours/week, hourly, non-exempt</li><li>Work hours are in the evenings, overnights, and weekends</li><li>Holidays required, holiday pay included at 2x hourly rate</li><li>Background check required</li><li>Salary range (h5): $19.57 – $22.48 per hour<ul><li>Additional $2/hour overnight differential</li><li>Bilingual differential available</li></ul></li></ul>BENEFITS<ul><li>Benefits includes vacation, sick, parental leave, and short-term disability.</li><li>Flexible work hours with potential downtime for school work, ideal for college students</li></ul>EQUAL OPPORTUNITY EMPLOYMENT STATEMENTUnited Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status. COMPENSTATION STATEMENT&nbsp;At United Way of Weld County, we believe in fairness and equity in our hiring process. We recognize that negotiating pay can create inequality, as it often rewards the best negotiators rather than the most qualified candidates. To ensure consistency and eliminate this bias, our salary bands are based on education and experience, and we do not negotiate salary once an offer is made. The only exceptions to the offer will be based on new, relevant information regarding experience or education. Due to budget constraints, we are unable to offer compensation outside of the posted salary range. Please consider this when applying.&nbsp; APPLICATION INSTRUCTIONS&nbsp;Please apply on United Way of Weld County’s website at <a href="https://www.unitedway-weld.org/careers" target="_blank">https://www.unitedway-weld.org/careers</a>. Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. Bilingual and multilingual candidates encouraged to apply. All questions should be directed to Emily De Wett, Assistant Director of Shelter Operations. No phone calls please.Compensation: $19.57 - $22.48 per hour&nbsp;At United Way we envision a community where people are cared for. Where people have what they need to live happy, fulfilling, and meaningful lives. A community where support networks are in place and, when they’re not, one where people can turn to a strong nonprofit network when they need help getting through an unexpected challenge. We want a community that has engaged citizens and businesses. One where people can confidently give back – whether through volunteering or donating – and know that their time and money will go towards doing the most good.

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