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UNITED WAY OF SOUTH HAMPTON ROADS 

Housing Navigator, NRHA 


Title: Housing Navigator (NRHA) 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: February 2025 


Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 

challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 

child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-

resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 

acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 


engage with, and the people they serve. This competence helps to build trust and effective 

engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Essential Duties and Responsibilities include the following 

 • Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

 • If an emergency situation, determine the appropriate type of financial assistance necessary to 
stabilize the client’s emergency situation 

 • Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

 • Ensure data integrity throughout the client tracking process to confirm service referrals within 
UWSHR; and outside to community partners, are completed and customers are receiving all the 
services they need 

 • Process payments in SPENDwise, to ensure client’s emergency financial needs are addressed in 
a timely manner 

 • Processes data for monthly and quarterly reports, and as needed 

 • Carries out Other Duties as Assigned 

 • Ability to properly handle and manage confidential data 

 • Serve as a key member of the NRHA team to maintain and implement core 

program framework/changes, and strategies. 

 • Schedule and complete an in-depth intake assessment with all new referrals 

 • Ensure all participants have the most up to date acceptable forms of documentation submitted 

 • Thorough documentation of all completed appointments and communication 

 • Support Outreach and Engagement in the evenings and weekends as needed. 

 • With the program team, plan, organize and facilitate workshops and community groups 

around educational topics and peer support 


Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where participants can 
be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders 

in special circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down complex 
problems and situations, develop strategies, and create solutions. 

 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Support outcomes and metrics to assess the performance of programs to gauge their effectiveness in 
uplifting the community. Utilize the support of data to help drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to Lead Navigator to evaluate participant/family 
status, ensuring that provided information, and reports clearly describe progress. 
 

Key Skills Requirements: 

 • Associate’s degree and/or equivalent experience 

 • HUD Certified Housing Counselor a plus but not required 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high- paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 


 • Administrative experience preferred 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 

odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NRHA Navigator

UNITED WAY OF SOUTH HAMPTON ROADS 
Community Health Worker (CHW) 

Title: NRHA Lead Mobility Mentor 
Department: Community Impact – Financial Stability 
Report To: Associate Director NRHA Thriving Families 
Date Created: February 2025 

 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads 
(UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a 
difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because 
we love what we do, and we know how much our community needs us. Plus, we offer excellent benefits and 
opportunities for advancement. If you want to be great while doing good, join the United Way team. 
 
Objectives &amp; Expectations: 
United Way improves lives by mobilizing the caring power of communities to advance the common 
good and to help all residents thrive. We all benefit when a child succeeds in school, when someone finds a job that 
sustains a family, or when more people get quality, affordable healthcare. United Way endeavors to drive 
measurable impact by focusing and accelerating our current agenda centered around economic mobility, education, 
and health initiatives while remaining responsive to community needs with flexibility to respond to critical needs and 
crises. 
 
The NRHA Lead Mobility Mentor (LMM) is responsible for helping participants and their families to navigate and 
access community services, other resources, and adopt healthy behaviors. The NRHA LMM supports service 
providers through an integrated approach to care management and community outreach. As a priority, activities will 
promote, maintain, and improve the health and financial well-being of participants and their family. A successful 
NRHA LMM will have a strong ability to communicate effectively, build relationships, advocate, and educate 
stakeholders on low-to-middle income families and the ALICE (Asset-Limited-Income Constrained- Employed) 
population. 
 
Commitment to diversity, equity, &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our mission and progress 
our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal 
access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 
 
Cultural Competence: The NRHA Lead Mobility Mentor adapts a lens of cultural competency that conveys 
empathy, support, and an understanding of the people they work and serve with, both internally and externally. This 
competency helps to build trust and effective engagement, build stronger relationships, expand our organization’s 
reach, and more effectively and respectfully engage with people regardless of background. 
 
 
 
 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR 
team. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and 
healthier communities. 


 • Relationship Oriented: Understands that people come before process and is astute in cultivating 
and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can 
mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, 
resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the 
organization, and thus, the greater network. 

 
Key Accountabilities 

1. Provide leadership to direct reports including goal setting, performance evaluation, career 
development, and guidance in their field of work. 

2. Provide in-depth benefits counseling to participants as they increase their income and public 
assistance decreases. 

3. Serve as liaison between partners and UWSHR; collaborate with community partners to implement 
financial stability strategies for achieving community-level results to assure that all families served 
can thrive. 

4. Serve as a subject matter expert, advocate, and voice for Choice Housing in representing 
UWSHR in the community. 

5. Work cross-functionally with UW Resource Development (RD) and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and the larger community utilizing 
various media. 

 
Essential Duties and Responsibilities 

 
Administrative &amp; Financial: 

 • Support reporting requirements for funders to ensure timely and accurate reporting and budget 
monitoring 

 • Proficient with navigating excel and Apricot 360, UWSHR’s CI programming database system, to 
monitor direct report’s caseloads, capacity, and documentation. 

 • Responsible for the review and approval of financial assistance requests submitted by direct reports as 
related to workforce and wraparound supports. 

 
 
Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where 

 • participants can be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders in special 
circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down 
complex problems and situations, develop strategies, and create solutions. 


 
 
 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Understands, analyzes, and uses community and social data to create effective community solutions. 

 • In collaboration with the UWSHR data team, provide oversight to Apricot 360 which collects, 

manages, and reports data specific to programming. Additionally, identifies core measurable 

outcomes related to financial stability to build on United Way’s data impact. 

 • Support the aggregation and analyzation of outcomes and metrics to assess the performance of 

programs to gauge their effectiveness in uplifting the community. Utilize the support of data to help 

drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to any additional Navigators to evaluate 
participant/family status, ensuring that provided information, and reports clearly describe progress. 
 


Program &amp; Implementation 

 • Support Navigators to maintain and manage caseload of participants. 

 • Maintain confidentiality and always remain current with HIPAA compliance. 

 • Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

 • Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 

 • Continuously monitors and evaluates progress based on goals. 
 

 
Marketing, Resource Development, &amp; Outreach 

 • Work effectively with supervisor, Resource Development and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and to the larger community utilizing various 
media. 

 • Maintain and distribute information (participating in events, announcements, trainings) via email, website, 
and other platforms, as needed. 

 • Actively participates in projects, special events, and engages in cross-functional teams or workgroups 
that support the work of the entire organization. 

 • Engage UWSHR staff and volunteers to achieve goals related to programming, funding 
fundraising, and communications. 

o Monitor volunteer performance and success. 
o Provide recognition and acknowledging volunteer efforts. 
o Identify potential new opportunities for volunteers 


Other duties as assigned 
 
Key Skills Requirements: 

 • Bachelor’s degree in human development, family studies, psychology, sociology or related field. 

 • 1-2 years of case management or family coaching experience 

 • Previous supervisory experience preferred 

 • Successful completion of a Community Health Worker formal training program, or ability to complete within 
6 months of hire. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year of hire. 

 • Medical terminology and/or background preferred. 


 • Knowledge of local community resources and services. 

 • Experience in community outreach efforts (paid or volunteer) in patient or customer service. 

 • Excellent problem-solving skills. 

 • Excellent communication, interpersonal, listening, writing. 

 • Ability to take tasks to completion with minimal supervision. 

 • Microsoft Office skills and experience required. 

 • Commitment to excellence and the mission of United Way. 
 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, type, and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to others accurately 
via spoken word 

 • Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, 
pull, or otherwise move objects 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or 
elsewhere in the community including temperature variations, unpleasant odors, and potential allergens 

 • Although inside work is the standard, it is required that the individual be able to travel and may be exposed 
to a variety of weather conditions 

 • Drivers License required with current valid auto insurance, and acceptable driving record 
 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

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