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UNITED WAY OF SOUTH HAMPTON ROADS 

Housing Navigator, NRHA 


Title: Housing Navigator (NRHA) 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: February 2025 


Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 

challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 

child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-

resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 

acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 


engage with, and the people they serve. This competence helps to build trust and effective 

engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Essential Duties and Responsibilities include the following 

 • Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

 • If an emergency situation, determine the appropriate type of financial assistance necessary to 
stabilize the client’s emergency situation 

 • Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

 • Ensure data integrity throughout the client tracking process to confirm service referrals within 
UWSHR; and outside to community partners, are completed and customers are receiving all the 
services they need 

 • Process payments in SPENDwise, to ensure client’s emergency financial needs are addressed in 
a timely manner 

 • Processes data for monthly and quarterly reports, and as needed 

 • Carries out Other Duties as Assigned 

 • Ability to properly handle and manage confidential data 

 • Serve as a key member of the NRHA team to maintain and implement core 

program framework/changes, and strategies. 

 • Schedule and complete an in-depth intake assessment with all new referrals 

 • Ensure all participants have the most up to date acceptable forms of documentation submitted 

 • Thorough documentation of all completed appointments and communication 

 • Support Outreach and Engagement in the evenings and weekends as needed. 

 • With the program team, plan, organize and facilitate workshops and community groups 

around educational topics and peer support 


Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where participants can 
be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders 

in special circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down complex 
problems and situations, develop strategies, and create solutions. 

 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Support outcomes and metrics to assess the performance of programs to gauge their effectiveness in 
uplifting the community. Utilize the support of data to help drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to Lead Navigator to evaluate participant/family 
status, ensuring that provided information, and reports clearly describe progress. 
 

Key Skills Requirements: 

 • Associate’s degree and/or equivalent experience 

 • HUD Certified Housing Counselor a plus but not required 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high- paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 


 • Administrative experience preferred 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 

odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NRHA Navigator

UNITED WAY OF SOUTH HAMPTON ROADS 

Long Term Mobility Mentor 


Title: FT NFKthive Long-term Mobility Mentor 

Department: Community Impact 

Reports To: Lead Mentor 

Date Created: April 2025 


 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), 

you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our 

employees, the single trait we all have in common is passion. We work hard because we love what we do and we know how 

much our community needs us. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 

while doing good, join the United Way team. 

 
Objectives &amp; Expectations: 
The Mobility Mentor will work in partnership with individuals through coaching, preparing and encouraging them on their 

journey toward self-sufficiency through goal setting. They will demonstrate an understanding of the issues, community 

needs, and existing systems of care related to the ALICE population. Mobility Mentoring is defined as the professional 

practice of partnering with individuals so that over time they may acquire the resources, skills, and sustained behavior 

changes necessary to attain and preserve their economic independence. Mobility Mentors coach individuals in setting 

priorities, developing action plans, honoring commitments, connecting to resources, and achieving goals. Candidates 

must be customer focused; data driven, organized, and results oriented. This position is based in Norfolk, and the mentor 

must be able to work a flexible schedule that includes evenings and/or weekends to meet individual’s needs. Successful 

candidates will have a strong ability to communicate effectively, build relationships and educate stakeholders on the 

needs of the ALICE (Asset Limited, Income Constrained, Employed) population. Experience implementing motivational 

interviewing and trauma-informed practices is preferred. 

 
 Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for 

the health, education, and financial stability of every person in every community. 


We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to 

solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. We commit 

to using these practices for our business and our communities. 


Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR team. For 

complete details that include attributes and behaviors please see the United Way Core Competencies Checklist in the shared 

Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in cultivating and managing 
relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources 
(financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling and 
leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the organization, 
and thus, the greater network. 

 
Essential Duties and Responsibilities include the following: 
 • Provide direct coaching/mentoring by carrying a full caseload of up to thirty individuals per year 

 • Identify the strengths of participants and support individuals in overcoming barriers through problem solving. 

 • Assist participants in setting goals related to family and personal well-being, career, education, housing and family 
finances while breaking down goals into manageable steps recognizing barriers to self-sufficiency that are multi-

faceted. 

 • Thorough documentation of coaching activities in an objective, detailed, and timely manner 

 • Accurate tracking and reporting of demographic information and data regarding individual assessment, goal setting, 
goal achievement, and referrals within specified guidelines. 

 • Serve as a resource for the individual and family on issues including housing, budgeting, career and education, 
childcare, health care, and more 


 • Maintain a working knowledge of community resources and advocacy to initiate and coordinate service delivery and 
follow-up. 

 • Meet with individuals at times and locations that meet their needs. Majority of meetings will be at participant homes 
or out in the community. 

 • Establish collaborative partnerships with other public and private agencies/services, and establish ongoing 
connections, resources and support for participants 

 • With the support of lead mentors, plan, organize and facilitate workshops and community groups around educational 
topics and peer support 


 • Assist in recruitment of participants and marketing in Norfolk 

 • Serve as an extension and representative of UWSHR in all work related to NFKThrive 

 • Attend partnership engagement opportunities throughout the grant period, share and monitor progress, and foster 
continuous improvement. 

 
Key Skills Requirements: 

 • Bachelor’s degree preferred or equivalent combination of education and experience 

 • A minimum of two years of experience in human services programs requiring direct client interactions required 

 • Ability to pass a criminal background check 

 • Valid driver’s license, acceptable driving record, current auto insurance and personal vehicle or access to personal 
transportation for travel throughout community 

 • Ability to maintain respect for the confidentiality of information divulged by or on behalf of individuals 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work independently and make sound 
decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage partner agency relationships, and perform in a high-
paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Adherence to program policies and procedures 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel; Ability to learn other applications 

 • Strong detail orientation and self-organized 

 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to others accurately via spoken 
word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or 
otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer terminal characters, 
transcription, and other similar objects at distances generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or 
elsewhere in the community including temperature variations, unpleasant odors, and potential allergens 


This is a grant-funded position that is projected to end in December 2025.

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