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UNITED WAY OF SOUTH 
HAMPTON ROADS 

Why Work for United Way: 

Do you want to leave work every day knowing that you have made an impact? At United Way 
of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where 
every day is a new opportunity to make a difference. If you talk to our employees, the single 
trait we all have in common is passion. We work hard because we love what we do, and we 
know how much our community needs us. Plus, we offer excellent benefits and opportunities 
for advancement. If you want to be great while doing good, join the United Way team. 
Our mission is “We bring people and resources together to solve problems too big for any of 
us to solve alone”. 

Mission for Mission United: 
Our mission is to reduce systemic barriers and increase access to services by collaborating 
with providers to ensure a thriving military-connected community in the 757. 

Vision for Mission United: 
 A future where all service members, veterans, and their families are thriving. 

Objectives &amp; Expectations: 

This position oversees United Way’s initiative, Mission United, that engages community 
partners to support our region’s military-connected individuals on customized journeys to self-
sufficiency. The Director is tasked with building relationships and growing Mission United’s 
network of service providers, connecting clients to affordable housing, job training, health care 
and other resources through online care-coordination software. Of the over 400,000 military-
connected people living in Hampton Roads, Mission United’s target population includes: 
active-duty service members (including the Reserves and National Guard), military retirees, 
military spouses and dependents, caregivers and veterans. It is the role of the Director of 
Mission United to spearhead the engagement of diverse stakeholder groups that guide 
mission, vision, and strategy, as well as support aligned activities and shared measurements, 
build public will and community engagement, advance policy, and mobilize funding. 

Key Accountabilities: 
1. Lead and coordinate Mission United committees, workgroups, volunteers and activities
2. Work with our partners to establish and implement Mission United’s strategies for

achieving community-level results.
3. Guide the vision and strategy for Mission United by defining challenges, establishing

goals and priorities, and building a network of partners to support a common agenda
and achieve shared goals.

Title: 

Department: 
Report To: 


Director, Mission United ($75,000-$85,000)
Macon F. Brock, USMC Captain Endowed 
Community Impact 
Vice Presi

 
dent, C

 
ommunity Impact 


4. Build awareness and understanding Mission United with Military leadership of 
issues impacting veterans to empower 
community members to act on Mission United’s priority areas and activities. 

5. Using a results-based accountability framework, establish and maintain a data 
management infrastructure that collects, manages, and reports on Mission 
United data to effectively communicate results. 

6. Establish a program performance and evaluation plan and work with partners to 
increase use of data to adapt and refine program strategies. 

7. Facilitate the identification of core measurable outcomes for each committee 
and/or workgroup, mutually reinforcing activities, and develop a system for 
collaboration and communication to advance Mission United’s shared agenda. 

8. Collaborate with United Way staff to increase resources to support Mission 
United services. 

 
 
Commitment to diversity, equity &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our 
mission and progress our fight for the health, education, and financial stability of every person in 
every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee 
must have equal access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Director Health Equity adapts a lens of cultural competency that 
conveys empathy, support, and an understanding of the people they work with both internally and 
externally, engage with, and the people they serve. This competency helps to build trust and 
effective engagement, build stronger relationships, expand our organization’s reach, and more 
effectively and respectfully engage with people regardless of background. 
Core Competencies are characteristics that all employees are expected to exhibit as a member of 
the UWSHR team. These include: 
 • Mission Focused: The top priority is creating real social change that leads to better lives 

and healthier communities. 
 • Relationship Oriented: Understands that people come before process and is astute in 

cultivating and managing relationships toward a common goal. 
 • Collaborator: Understands the roles and contributions of all sectors of the community and 

can mobilize resources (financial and human) through meaningful engagement. 
 • Results Driven: Dedicated to shared and measurable goals for the common good; 

creating, resourcing, scaling, and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and 
results of the organization, and thus, the greater network. 

 
Essential Duties and Responsibilities 


 
Administrative &amp; Financial Management 
 • Coordinates, gathers, and support internal staff and consultants when needed to 

develop successful proposals and investment opportunities. 
 • Create, read, and understand budgets and other financial reports, including drawing 

conclusions regarding the financial impact of product/program development and 
implementation. 

 • Support reporting requirements for funders cross-functionally with CI, RD, and 
Operations to ensure timely and accurate reporting 

 • Provide oversite of call centers and initiatives related to Mission United 
 • Develop and maintain protocols and/or policies regarding the operations of the Mission 

United Call center. 
 • Function as a trusted advisor to the Community Impact department head in helping to 

guide strategic direction for community investments and the creation of programs and 
services. 

 • Lead and build the talent of staff specifically aligned to family stability. Give constructive 
feedback, coach, and mentor employees to achieve high performance and results. 

 • Conduct/Ensure all training requirements for staff are met, including re-certifications. 
 • Support and promote the development of positive team relationships. 

 
Community Collaboration 
 • Represent UWSHR at external events and ensure collaborative community relationships, as 

 needed. 
 • Maintain a working knowledge of significant developments and trends in the education field 

both inside and outside the United Way network. 
 • Participate in community conversations with internal and external stakeholders to break 

down complex problems and situations, develop strategies, and create solutions. 
 • Identify advocacy priorities based on community needs and local, state, and national 

resources. 
o Coordinates opportunities for self and staff to engage with stakeholders. 
o Monitors advocacy efforts on an ongoing basis and pivots when strategies when 

needed. 
 

Data, Research &amp; Reporting 
 • Advance agencies’ capacity to measure results as well as the United Way’s ability to 

document and communicate shared measures as related to the veteran and military-
connected population. 

 • Assist with the collection of financial status and data to support reporting requirements as 
related to grant-funded requirements. 

 • Understands, analyzes, and uses community and social data to create effective 
community solutions; Asks insightful and provocative questions regarding community 
needs, resources, and values. 

 • Establish and maintain a Mission United data management infrastructure that collects, 
manages, and reports data effectively, in addition to identifying core measurable 
outcomes for agencies awarded grants. 


 • Create metrics to assess the performance of programs and gauge their effectiveness in 
uplifting the community. 

 
Program Development &amp; Implementation 
 • Provides effective leadership to team peers and team members through team meetings, 

expectation setting, regular feedback, performance management, and cascading 
communications. 

 • Based on strategically relevant data, the Director seeks to create efficiencies for current 
products and Initiatives, as well as products and services that are new and useful. 

 • Continuously monitors and evaluates progress based on goals and recalibrates when 
necessary; Brings people together to successfully execute tasks. 

 • Works inclusively with individuals (target populations, residents, and other non-institutional 
partners), networks, and organizations to explore shared interests and create and act on 
common goals, priorities, and visions; Influences shared goals. 

 • Provide leadership and oversight for all grants awarded to Mission United for UWSHR to 
ensure the most impactful delivery focused on uplifting the community. 

 
Marketing and Resource Development and Outreach 
 • As a subject matter expert on military and veteran initiatives, interprets data for RD and 

MKTG professionals to turn into stories, reports, and powerful messages to engage donors. 
 • Participates in campaign and donor engagement by presenting and attending donor visits 

with RD; Provides return on investment information for donors that is articulated and 
succinct. 

 • Actively participates in projects, special events, cross-functional teams, or workgroups that 
support the work of the entire organization. 

 • Engage UWSHR staff and volunteers to achieve goals related to programming and funding, 
fundraising, and communications. 

 • Identify and cultivate individual, corporate, government, and foundations in collaboration 
with United Way’s Resource Development team to increase resources supporting Mission 
United’s mission and services. 

 • Occasional evenings and weekends are required. 
 

 
Key Skills Requirements: 

 • Bachelor’s Degree in related field required; master’s degree preferred 
 • 5-10 years relevant military experience (as service member or in a civilian capacity); 

prior military service preferred; seeking candidates with strategic planning, program 
development, and evaluation competencies 

 • Familiarity with asset-based approaches to community development, volunteerism, 
and corporate philanthropy 

 • Demonstrated experience with group facilitation and working with and managing 
staff and/or volunteers to plan and implement community-based initiatives with 
specific deliverables and demonstrable outcomes. This includes an ability to inspire, 
organize, convene, and lead groups, build consensus, and collaborate with diverse 
stakeholders 

 • Project management skills with the ability to problem-solve, prioritize, delegate, 


and create systems and processes 
 • Experience in collective impact and working with military-connected communities and 

service organizations, with the ability to build and sustain productive relationships with 
diverse individuals, groups, organizations, and communities 

 • Excellent analytical ability and superior problem-solving skills 
 • Excellent communication, interpersonal, listening, writing, and facilitation skills 
 • Ability to take concepts from initiation to completion with minimal supervision 
 • Microsoft Office skills and experience required 
 • Commitment to excellence and the mission of United Way 

 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 
 • Ability to clearly and concisely express and exchange detailed information and 

ideas with others accurately via spoken word 
 • Exerting up to 20 lbs. of force occasionally and/or a negligible amount of force 

frequently to lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, 
newsprint, computer terminal characters, transcription, and other similar objects at 
distances generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an 
office, a private home, or elsewhere in the community including temperature variations, 
unpleasant odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel 
and may be exposed to a variety of weather conditions 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a> . 
We will continue accepting applications until the position is filled. 

 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment 
and advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis 
of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must 
be met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as 
all-inclusive. 

<a href="mailto:humanresources@unitedwayshr.org%20." target="_blank">mailto:humanresources@unitedwayshr.org%20.</a>

Mission United Director

UNITED WAY OF SOUTH HAMPTON ROADS 
Coordinator, Hope &amp; Healing Coalition 

 
Title: Coordinator, Hope &amp; Healing Program ($50,000- $55,000) 
Department: Community Impact 
Report To: Director, Healthy Communities 
Date Created: November 2024 

 
 
Why Work for United Way 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is 
a new opportunity to make a difference. If you talk to our employees, the single trait we all have 
in common is passion. We work hard because we love what we do, and we know how much our 
community needs us. Plus, we offer excellent benefits and opportunities for advancement. If you 
want to be great while doing good, join the United Way team. 
 
Objectives &amp; Expectations 
United Way improves lives by mobilizing the caring power of communities to advance the 
common good and to help all residents thrive. We all benefit when a child succeeds in school, 
when someone finds a job that sustains a family, or when more people get quality, affordable 
healthcare. United Way endeavors to drive measurable impact by focusing and accelerating our 
current agenda centered around economic mobility, education, and health initiatives while 
remaining responsive to community needs with flexibility to respond to critical needs and crises. 
 
On November 22, 2022, the City of Chesapeake and the larger Hampton Roads community 
suffered a great tragedy at Walmart Store #1841, resulting in the loss of seven lives. This event 
catapulted our area and its residents into a place of crisis, which requires short- and long-term 
coordinated responses. One of our key action steps was the establishment of the “Hope &amp; 
Healing Coalition”, to address community violence. 
 
A “coalition” is a union of people and organizations working to influence outcomes on a specific 
problem. Coalitions are useful for accomplishing a broad range of goals that reach beyond the 
capacity of any individual member organization. These goals range from information sharing to 
coordination of services, from community education to advocacy for major environmental or 
policy (regulatory) changes. Working closely under the guidance of the Director of Healthy 
Communities, The Hope &amp; Healing Coalition Coordinator will liaise with Coalition members and 
grantees to offer continuous support and put them on a path to success, which has the following 
stages: (1) “Before You Build It”; (2) “Build It”; (3) “Make It Work”; and (4) “Sustain It”. 
 
 
 
 
 


 
Commitment to diversity, equity &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our 
mission and progress our fight for the health, education, and financial stability of every person in 
every community. 
We believe that each United Way community member, donor, volunteer, advocate, and 
employee must have equal access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 
 
Cultural Competence The Hope &amp; Healing Coordinator adapts a lens of cultural competency 
that conveys empathy, support, and an understanding of the people he/she works with both 
internally and externally. This competency helps to build trust and effective engagement, build 
stronger relationships, expand our organization’s reach, and more effectively and respectfully 
engage with people regardless of background. 
 
Core Competencies are characteristics that all employees are expected to exhibit as a member 
of the UWSHR team. These include: 

 • Mission Focused: The top priority is creating real social change that leads to 
better lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is 
astute in cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through meaningful 
engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling, and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation 
and results of the organization, and thus, the greater network. 

 
Key Accountabilities 
 
1) Work closely with the Director of Healthy Communities to run coalition convenings, while 

developing and monitoring logic models, data analysis plans, and timelines. 
2) Develop checklists and tools, maintain the coalition’s vitality and evaluate its effectiveness as 

it evolves. 
3) Manage and conduct Mental Health First Aid and trauma focused trainings provided to the 

community. 
4) Attend community events in-line with hope and healing programs. 


Essential Duties and Responsibilities 
 

Administrative 
 

 • Establish key contractual documentation (and templated documentation where 
possible) with the support of department leadership and operations, including grant 
agreements, government agency contracts, and consultant contracts as related to 
Hope and Healing or other health related agreements. 

 • Collect and group CI department contact information and lists as related to 
partnerships and participation on committees and coalitions. 

 • Attend meetings; record, prepare, and distribute minutes in support of all Hope and 
Healing Coalition, and other health related initiatives and programs. 

 • Conduct pre-post surveys as needed. 
 
Community Collaboration 

 • Convene Hope and Healing coalition, disseminating materials prior to meetings, and 
communicating with coalition members between meetings. 

 • Refine the coalition’s purpose, vision, and mission, after receiving stakeholder 
input. 

 • Assist coalition members with developing and monitoring logic models, data analysis, 
reports, and timelines related to programs and funding. 

 • Maintain the coalition’s vitality and evaluate its effectiveness. 
 • In partnership with Community Impact leadership, liaise with local government 

officials on gun violence and other health-related topics as needed. 

Data, Research &amp; Reporting 
 

 • Advance agencies’ capacity to measure results as well as the United Way’s ability to 
document and communicate shared measures. 

 • Take a lead role in ensuring effective and accurate collection of data and helping to 
streamline organizational reporting processes on a continuous basis. 

 • Assist with the collection of financial status and data to support reporting 
requirements as related to grant funded requirements. 

 
Program Development &amp; Implementation 
 

 • Engage partners through facilitated convenings and training to set and achieve systems-
level goals across investment focus areas. 

 • Ensure that processes related to funding requests are completed; provide technical 
assistance in grant management systems as needed. 

 • Communicate with recipient organizations regarding funding requests, and reporting 
deadlines, etc. as needed. 


Marketing and Resource Development and Outreach 
 

 • Support the development of successful proposals and can gather support, people, and 
resources required to back programs and projects that advance health and violence 
intervention strategies. 

 • Work effectively with Resource Development and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and to the larger 
community utilizing various media. 

 
Work Demands &amp; Environment 
 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp. 
 • Ability to clearly and concisely express and exchange detailed information and ideas 

to others accurately via spoken word 
 • Exert up to 20 pounds of force occasionally and/or a negligible amount of force 

frequently to lift, carry, push, pull or otherwise move objects. 
 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 

computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of inside environmental conditions that may occur in 
an office, a private home, or elsewhere in the community including temperature 
variations, unpleasant odors, and potential allergens. 

 • Although inside work is the standard, it is required that the individual be able to travel 
and may be exposed to a variety of weather conditions. 


Key Skills Requirements 
 • Background in social work, psychology, family services, or education highly desired. 
 • Familiarity with asset-based approaches to community development, volunteerism, and 

corporate philanthropy. 
 • Demonstrated experience with group facilitation and working with and managing staff 

and/or volunteers to plan and implement community-based initiatives with specific 
deliverables and demonstrable outcomes. This includes an ability to inspire, organize, 
convene, and lead groups, build consensus, and collaborate with diverse stakeholders. 

 • Project management skills with the ability to problem-solve, prioritize, delegate, and 
create systems and processes. 

 • Experience in collective impact and working with service organizations, with the ability to 
build and sustain productive relationships with diverse individuals, groups, organizations, 
and communities. 

 • Excellent analytical ability and superior problem-solving skills. 
 • Excellent communication, interpersonal, listening, writing, and facilitation skills. 
 • Ability to take concepts from initiation to completion with minimal supervision. 
 • Microsoft Office skills and experience required. 


 • Commitment to excellence and the mission of United Way. 
 
Work Demands &amp; Environment 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp. 
 • Ability to clearly and concisely express and exchange detailed information and ideas to 

others accurately via spoken word 
 • Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently 

to lift, carry, push, pull or otherwise move objects. 
 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 

computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of inside environmental conditions that may occur in an 
office, a private home, or elsewhere in the community including temperature variations, 
unpleasant odors, and potential allergens. 

 • Although inside work is the standard, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions. 


Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We 
will continue accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, 
and abilities described above are representative of those that must be met by an employee to successfully perform the essential 
functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, 
and requirements be interpreted as all-inclusive.

Coordinator, Hope & Healing Program

Title: 
Department: 
Report To: 
Date Created: 

Major Gifts Officer ($65,000-$75,000) 
Resource Development 
Senior Major Gifts Officer 

2024 

 
UNITED WAY OF SOUTH HAMPTON ROADS 

Major Gifts Officer 
 

Why Work for United Way 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you'll work in a fun and supportive environment where every day is a new 
opportunity to make a difference. If you talk to our employees, the single trait we all have in common is 
passion. We work hard because we love what we do and we know how much our community needs us. 
You'll learn from some of the best in the business and be constantly challenged in an ever-changing 
industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 
while doing good, join the United Way team. 

If you are motivated, hard-working and passionate, United Way may be the perfect place for you. 
Successful candidates will have experience creating and fostering connections to aligns the interests of 
donors with the needs of our community. You must be able to communicate effectively with your team, 
manage details with ease, and provide excellent internal and external customer service. 

 
Objectives &amp; Expectations 
Reporting to the Senior Major Gifts Officer, the Major Gifts Officer (MGO) will manage a portfolio of high 
level current and prospective donors and will be expected to identify, qualify, cultivate, solicit and 
steward these individuals and corporations. The MGO is expected to spend time in the field meeting 
and interfacing with key constituents and prospects in order to identify capacity with a goal of increasing 
the number of new donors and elevating current donors to greater gift levels. This successful candidate 
needs to be a forward thinking, experienced fundraising professional who can be a highly collaborative 
member of the Resource Development team and close partner to our outstanding volunteers and 
executive leadership teams. 

 
Core Job Responsibilities 

 Work closely with the Senior Major Gifts Officer to determine key metrics, accountability and 
reporting mechanisms aligned with performance, and set goals toward growth 

 Successfully manage a portfolio of high-level donors 
 Develop a specific strategy to continually identify, cultivate and solicit prospects capable of 

making major gifts to the organization 
 Assist the CEO, CDO, and Senior Major Gifts Officer in strategic relationship building 
 Ensure all donors receive appropriate, prompt acknowledgement and updates on their giving 
 Support and attend United Way events 
 Recruit and manage volunteer leaders 

Network and actively promote United Way at community events 
Other duties as assigned 


 
Key Metrics 

Complete 16 face-to-face meetings and 60 meaningful interactions per month 
Manage portfolio of 80+ donors 
Increase portfolio donor giving by 10% 

 
Key Skills Requirements 

Bachelor's Degree 
 (+) years of fundraising experience 
 Ability to handle complex situations with tact and poise, appropriately representing the UWSHR brand 
 Successful experience in developing cultivation and solicitation strategies for a portfolio of donors and 

prospects 
 Demonstrated initiative and commitment to achieving and exceeding results 
 Ability to plan and implement long- and short-range development initiatives to meet established 

priorities 
 Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals 

and constituencies 
 Strong interpersonal skills, as well as problem-solving, research, analytical, organizational, and 

verbal/written communication skills 
 Ability to understand the needs and interests of leadership and major gift donors 
 Working knowledge of CRM database software; Microsoft Office skills are required 
 Must be willing to travel and must have a driver's license; weekend and evening work will be required 

Working Environment: 

Typical office environment with some time spent in outside meetings. Nights and weekends may be required 
for special events or meetings. 

 
Physical Requirements: 

 This job may require exerting up to 25 pounds of force frequently, and/or a negligible amount of force 
constantly to move objects 

 Worker must frequently talk, hear and use typical office equipment 
 Walking, standing or sitting for extended periods of time 

Ability to provide personal transportation 
Ability to operate a computer for extended periods 

 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, 
skills, and abilities described above are representative of those that must be met by an employee to successfully perform 
the essential functions of this position with or without reasonable accommodation. In no instance, however, should the 
duties, responsibilities, and requirements be interpreted as all-inclusive. 


<ul>	<li>Objectives &amp; Expectations</li>
	<li>Core Job Responsibilities</li>
	<li>Key Metrics</li>
	<li>Key Skills Requirements</li>
	<li>Working Environment:</li>
	<li>Physical Requirements:</li>
</ul>

Major Gifts Officer

UNITED WAY OF SOUTH HAMPTON ROADS 
 

Title: A/P Specialist 
Department: Finance 
Report To: Controller 
Date Created: November 2024 

 
Why Work for United Way: 
 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new 
opportunity to make a difference. If you talk to our employees, the single trait we all have in common is 
passion. We work hard because we love what we do and we know how much our community needs us. 
You’ll learn from some of the best in the business and be constantly challenged in an ever-changing 
industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 
while doing good, join the United Way team. 
 
Objectives &amp; Expectations: 
 
Under general supervision, create and maintain accounting records for UWSHR using the QuickBooks 
Desktop application. Assist the Senior Accountant with accounts payable and other accounting 
functions. 
 
Competencies: 
 

 • Mission-Focused: Catalyzes others’ commitment to mission to create real social change that 
leads to better lives and healthier communities 

 • Relationship-Oriented: Is astute in cultivating and managing relationships toward a common goal 
 • Collaborator: Understands the roles and contributions of all sectors of the community and can 

mobilize resources (financial and human) through meaningful engagement 
 • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, 

resourcing, scaling, and leveraging strategies and innovations for broad investment and impact 
 • Strength of Character: Demonstrates ability to be approachable and cooperative while also being 

a successful executive leader 
 • Brand Steward: Steward of the brand and understands his/her role in growing and protecting the 

reputation and results of the greater network 
 • Visionary: Confronts the complex realities of the environment and simultaneously maintains faith 

in a different and better future, providing purpose, direction and motivation 
 • Team-Builder: First ensures that the right people are in the right roles at the right times; fostering 

commitment, trust, and collaboration among multi-cultural leaders and stakeholders 
 • Outward Turning: Understands the dynamics of local, regional, and national environments, and 

works on an agenda rooted in the community’s own perception of its needs and aspirations 
 • Business Acumen: Possesses a high-level of broad business and management skills and is 

effective at using financial resources wisely and for the greatest impact 
 • Network-Oriented: Values the power of networks; striving to leverage United Way’s breadth of 

community presence, relationships and strategy 
 
 
 


 
Core Values: 
 

 • We are responsive to each other and to the community. We do our best to anticipate challenges 
and needs so we can proactive address them. We do NOT react, we respond – promptly, 
appropriately and thoughtfully. 

 • We build trust by being transparent, authentic and vulnerable. We communicate openly and 
listen with respect and empathy. We do NOT shy away from tough conversations or backtrack on 
our commitments. 

 • We are determined and steadfast in our commitment to our goals. We are persistent and 
tenacious, and seek creative solutions to overcome obstacles. We do NOT let failure keep us 
down – we brush it off and try again with renewed dedication the next day. 

 • We are team players, always seeking opportunities to go above and beyond our job description 
to help our colleagues and partners. We aim to create a positive, fun environment where we are 
proud to be ourselves. We do NOT work in silos, but instead play to each other’s strengths and 
cover each other’s blind spots. 

 • We care about community because to us, this work is personal. It’s for our families, our 
neighbors, our children, our friends. We are all here because we want our work to matter – to 
have some higher purpose – and we want to surround ourselves with others who desire the same. 
It’s NOT just a paycheck, it’s a purpose. 

 
Key Skill Requirements: 
 

 • Understand the account and company setup steps and maintain a general knowledge of the major 
areas of QuickBooks Desktop application. 

 • Import data from outside sources into QuickBooks 
 • Create and maintain vendor records, including contact information, payment terms, and any other 

information required. 
 
Job Resposibilities: 
 

 • Assist with bills and cash disbursement to clients and partners 
 • Manage bills received from vendors 
 • Prepare 1099’s for vendors 
 • Process payments and control expenses by receiving, processing, coding (using GL codes), 

verifying, and reconciling invoices. 
 • Ensure that all company procedures, approval processes, and internal controls related to 

accounts payable are followed 
 • Charge expenses to accounts and cost centers by analyzing invoices and expense reports 
 • Prepare A/P checks and ACH batches 
 • Verifiy vendor accounts by reconciling monthly statement and related transactions 
 • Scan and maintain A/P records 
 • Make bank deposits, order checks, verify bank drafts and charges, and resolve bank errors 
 • Perform miscellaneous job-related duties as assigned. 


 
Qualifications: 
 

 • Excellent knowledge of computers and the Internet – work fluently with Microsoft Office, Outlook, 
Windows operating systems, and PCs. 

 • Ability and aptitude for working with numerical data. 
 • Attention to detail 
 • Solid understanding of QuickBooks Desktop 
 • Ability to effectively manage time, meet deadlines, and work under pressure. 
 • Ability to work independently and as a member of a team. 
 • Ability to communicate effectively, both orally and in writing. 
 • Knowledge of general office procedures, such as copying, faxing, filing, and shredding. 
 • Nonprofit accounting background a plus 
 • Flexible and adaptable to change. 

 
Working Environment: 
 
Typical office environment with some time spent in outside meetings. Nights and weekends may be 
required for special events or meetings. 
 
Physical Requirements: 
 

 • This job may require exerting up to 25 pounds of force frequently, and/or a negligible amount of 
force constantly to move objects 

 • Worker must frequently talk, hear and use typical office equipment 
 • Walking, standing or sitting for extended periods of time 
 • Ability to provide personal transportation 
 • Ability to operate a computer for extended periods 
 
 

Why is United Way of South Hampton Roads a Great Place to Work? 
 
 • 37.5-hour work week 
 • Remote Mondays and Fridays 
 • Flexible and compressed schedule opportunities 
 • Competitive pay 
 • 403(b) retirement match up to 11% 
 • Health and dental insurance – employer pays 80% for employees/74% for dependents 
 • Health Savings Account or Flexible Spending Account 
 

Other employer-paid benefits: 
 • Short-term and long-term disability insurance 
 • Cell phone stipend 
 • Term life insurance 
 • 18 days of paid time off (PTO) the first year of employment 
 • 11 federal holidays 
 • Parental leave up to 12 weeks 
 • 4 hours per month for personal appointments (doctor, dentist, legal, etc.) 


 
 • Volunteer policy (serve up to 8 hours per year at another nonprofit) 
 • Bereavement leave 
 • Jury duty leave 
 • Quarterly social events 
 • Professional development opportunities 
 • And so much more! 
 
 

United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, 
and abilities described above are representative of those that must be met by an employee to successfully perform the essential 
functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, 
and requirements be interpreted as all-inclusive.

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